고급 침구, 책상, 암막 커튼, 다리미/다리미판

아메리카스 베스트 밸류 인 & 스위트 피닉스 시티 여행 후기

2 out of 5

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 634개 이용 후기 중 224개" "
평점 8 - 좋아요. 634개 이용 후기 중 186개" "
평점 6 - 괜찮아요. 634개 이용 후기 중 94개" "
평점 4 - 별로예요. 634개 이용 후기 중 47개" "
평점 2 - 너무 별로예요. 634개 이용 후기 중 83개" "

7.6/10

청결 상태

8.2/10

직원 및 서비스

6.0/10

편의 시설/서비스

7.2/10

숙박 시설 상태 및 시설

6.4/10

친환경

이용 후기

10/10 - 훌륭해요

mike

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice room, clean - easy parking near lots of restaurants.
2024년 5월에 1박 숙박함
답변 제공: The staff at Americas Best Value Inn & Suites 님, 2024년 5월 24일
Thank you for taking the time to leave this wonderful review! We are delighted to hear that you enjoyed your stay with us at Americas Best Value Inn & Suites. We take great pride in providing clean and comfortable accommodations for our guests, and we are pleased to hear that you found your room to be nice and clean. We are also happy to hear that you found our parking facilities convenient and that you were able to easily access a variety of nearby restaurants. We strive to provide a convenient and enjoyable experience for all our guests, and we are glad to hear that we succeeded in meeting your expectations. We appreciate your kind words and feedback, and we hope to have the pleasure of welcoming you back to our hotel in the future.Warm regards,

6/10 - 괜찮아요

Michael 님, Fairfax

좋아요: 청결 상태, 직원 및 서비스
2024년 2월에 1박 숙박함
답변 제공: The staff at Americas Best Value Inn & Suites 님, 2024년 5월 21일
We appreciate the rating! We would be grateful, if you give us an opportunity to, improve your experience during your next stay. Do stay with us anytime you visit the city.

2/10 - 너무 별로예요

Nicholas

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Maintenance man tried to walk into room when there was clearly a sign on the door that said do not disturb. Lot's of people smoking weed. Hotel reaked of it. Had to do laundry because all of my things stunk from the hotel. Itching all night, probably from bugs. Slamming doors all hours of the night. Literally the only thing that worked was the fridge. No towels, no breakfast, the most uncomfortable beds I've ever slept on. Literally my back/neck is still killing me. needles to say i probably would of been better off sleeping in my car and saving the money for the week.
2024년 5월에 4박 숙박함
답변 제공: The staff at Americas Best Value Inn & Suites 님, 2024년 5월 12일
Dear Nicholas, Thank you for taking the time to leave a review. We are disappointed to hear about your experience at our hotel. We strive to provide a comfortable and enjoyable stay for all of our guests. We must point out that you stayed with us for four nights and never brought any of your complaints to our attention. We have a dedicated staff available 24/7 to address any issues that may arise during your stay. Unfortunately, we cannot address concerns that we are not made aware of. We apologize for any inconvenience you experienced and will take your feedback into consideration to improve our services in the future.We hope you will give us another chance to exceed your expectations in the future.Sincerely,

8/10 - 좋아요

Lacey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I didnt like the fact that the hairdryer in my room didnt work nor did the remote to my tv
2024년 5월에 2박 숙박함
답변 제공: The staff at Americas Best Value Inn & Suites 님, 2024년 5월 4일
Thank you for taking the time to provide feedback on your recent stay with us. We sincerely apologize for the inconvenience you experienced with the non-functioning hairdryer and TV remote in your room. Please rest assured that we have addressed these issues with our maintenance team to ensure they are promptly resolved for future guests. Thank you again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future. Warm regards,

8/10 - 좋아요

Gina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
It's good for a night's sleep, but the varying rates are confusing.
2024년 4월에 1박 숙박함
답변 제공: The staff at Americas Best Value Inn & Suites 님, 2024년 5월 4일
Dear valued customer,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our accommodations suitable for a restful night's sleep.Regarding the varying rates, we apologize for any confusion this may have caused. We strive to provide transparent pricing and will take your comments into consideration as we work to improve our booking process.

10/10 - 훌륭해요

Larry

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property is close to south commons sports complex. Its quiet. Beds are comfortable. We do not like the fact that everytime we are there the pool is being worked on
2024년 4월에 2박 숙박함
답변 제공: The staff at Americas Best Value Inn & Suites 님, 2024년 5월 4일
Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our property close to the South Commons Sports Complex and enjoyed the quiet atmosphere and comfortable beds. We apologize for any inconvenience caused by the pool maintenance during your visits. We strive to ensure all amenities are available for our guests, and we will address this issue with our maintenance team to minimize disruptions in the future. Your satisfaction is important to us, and we appreciate your valuable input. If there is anything else we can do to enhance your experience, please do not hesitate to let us know. Thank you for choosing our property, and we hope to welcome you back soon.

6/10 - 괜찮아요

vincent

2024년 4월에 2박 숙박함
답변 제공: The staff at Americas Best Value Inn & Suites 님, 2024년 5월 14일
We appreciate the rating! We would be grateful, if you give us an opportunity to, improve your experience during your next stay. Do stay with us anytime you visit the city.

4/10 - 별로예요

Marlon

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mal servicio
2024년 4월에 3박 숙박함
답변 제공: The staff at Americas Best Value Inn & Suites 님, 2024년 4월 21일
¡Agradecemos sus comentarios! Le agradeceríamos que nos brinde la oportunidad de enmendarlo y mejorar su experiencia durante su próxima estadía.Quédese con nosotros cada vez que visite la ciudad.Saludos,

10/10 - 훌륭해요

Lacey

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
While we were there our room didnt recieve fresh towels nor our trash taken out
2024년 4월에 2박 숙박함
답변 제공: The staff at Americas Best Value Inn & Suites 님, 2024년 4월 8일
Thank you for giving your feedback and we truly appreciate this. We investigated the raised issue, however, our staff could not identify the issue raised and we can only assume this was a unique situation.

8/10 - 좋아요

Marlon

좋아요: 청결 상태, 직원 및 서비스
2024년 4월에 1박 숙박함
답변 제공: The staff at Americas Best Value Inn & Suites 님, 2024년 4월 7일
Thank you so much for your positive rating for your recent visit to Americas Best Value Inn & Suites.

8/10 - 좋아요

Aldolyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: The staff at Americas Best Value Inn & Suites 님, 2024년 4월 4일
We are so grateful for your review. Thanks for sharing your rating with us and the community.

10/10 - 훌륭해요

Dallas

좋아요: 직원 및 서비스
the room wasn’t bad at all they just need to update the hotel
2024년 3월에 3박 숙박함
답변 제공: The Staff at Americas Best Value Inn & Suites 님, 2024년 3월 28일
Dallas,Thank you for taking the time to share your experience at our Americas Best Value Inn & Suites. We appreciate your feedback and are thrilled to hear that you found your room to be enjoyable.We understand your suggestion for updating the hotel, and we are continually working on improving our facilities to provide a better experience for our valued guests like yourself. Your feedback serves as a valuable insight for us to identify areas where we can make enhancements.We truly appreciate your recommendation, and we hope to have the pleasure of serving you again in the future. If there is anything else we can assist you with, please do not hesitate to reach out to us.Warm regards,

10/10 - 훌륭해요

Joshua

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s great hotel
2024년 3월에 1박 숙박함
답변 제공: The staff at Americas Best Value Inn & Suites 님, 2024년 3월 28일
Thank you for giving your feedback. We truly appreciate this. Until next time...

4/10 - 별로예요

Larry

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
별로예요: 청결 상태
We stay at this hotel everytime we come to columbus for a softball tournament. ThIs time we were put i to a room that apparently had some construction done in the bathreoom. There was dry wall dust every where no soap, no shampoo or conditioner. A wad of hair that was apparently pulled out of the drain, left in the tub. I took pictures of everything. Other than that the room was nice.
2024년 3월에 1박 숙박함
답변 제공: The Staff at Americas Best Value Inn & Suites 님, 2024년 3월 15일
. We are doing our very best to complete our updates with minimal impact on our guests, so I regret that your comfort was interrupted. We value your feedback and will take it into consideration as we complete our renovations. I hope that you will return to experience our completed results.We are sorry we did not provide you with the quality of service you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us, and we try hard to make sure all our guests feel at home. I appreciate the feedback and have reviewed it with our team to foster improvements. Thank you again for your review and we hope you will consider staying with us again.

10/10 - 훌륭해요

Sunita

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: The Staff at Americas Best Value Inn & Suites 님, 2024년 3월 15일
We are glad to know that you had a great time at Americas Best Value Inn and Suites. Please refer us to your friends and family for their next destination. Thank you for your feedback. We’d love to host you the next time you visitus. Until next time...Regards,

10/10 - 훌륭해요

Sylathia

좋아요: 직원 및 서비스
My kids love that
2024년 2월에 1박 숙박함
답변 제공: The Staff at Americas Best Value Inn & Suites 님, 2024년 3월 15일
Your heartfelt comments are truly appreciated. It's wonderful to hear that you and your children always choose to stay with us during your visits to Phenix City. Our location and staff are indeed some of the aspects we are most proud of. We look forward to hosting you again and making your next visit just as enjoyable.Best regards,

2/10 - 너무 별로예요

Nick

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 1박 숙박함
답변 제공: The Staff at Americas Best Value Inn & Suites 님, 2024년 3월 15일
We’re sorry to hear that your experience with us was less than satisfactory. We understand that you have choices when it comes to booking a hotel, and we regret to have lost your confidence in us. Please know that we’re taking your feedback seriously and will use it to improve our performance moving forward. We hope that you’ll give us another opportunity to provide you with the service that you deserve. Thank you for your understanding.

10/10 - 훌륭해요

Tae

2024년 2월에 1박 숙박함
답변 제공: The Staff at Americas Best Value Inn & Suites 님, 2024년 3월 15일
We were happy to host you at our hotel recently! Thank you for reaching out to us with your precious feedback. We are pleased to learn that you liked the rooms and had a pleasant experience overall. We strive incredibly hard here to make every customer’s experience enjoyable. We are looking forward to having you back the next time you are in the area.

10/10 - 훌륭해요

Maniseta

좋아요: 청결 상태
2024년 2월에 2박 숙박함
답변 제공: The Staff at Americas Best Value Inn & Suites 님, 2024년 2월 17일
Maniseta, Thank you so much for leaving a 5-star review! We are thrilled to hear that you loved everything. Our team is always committed to offering the best services, and your positive feedback propels us to strive continuously for excellence. We look forward to welcoming you back for another splendid experience in the future. Warm Regards,

6/10 - 괜찮아요

Sariah

출장 여행
별로예요: 편의 시설/서비스
Avg hotel. Missing towels and pillow cases. Very noisy.
2024년 2월에 4박 숙박함
답변 제공: ABVI STAFF 님, 2024년 2월 14일
Thank you for your review. We regret that your experience did not meet your expectations. Your feedbacks will help us improve our services.We hope that your stay in Americas Best Value Inn and Suites was otherwise amazing. Regards,The Staff at Americas Best Value Inn and Suites

2/10 - 너무 별로예요

Brandy

2024년 2월에 1박 숙박함
답변 제공: The Staff at Americas Best Value Inn & Suites 님, 2024년 2월 12일
Hello. We’ve checked our records and have not found any guests that have stayed here by your name. Perhaps you may have mistaken us for another hotel. We’d love to host you the next time you visit Phenix City, AL.

2/10 - 너무 별로예요

Abigail

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were very nice... However .. do NOT stay here unless it's an absolute emergency. The dirtiest hotel room I've ever witnessed. Multiple crunchy semen stains on comforters, long hairs in the sheets, pubes on the bathroom sink, shrimp left over in the fridge. Horrific. That being said, the lady at the front desk was very nice and moved us to another room that was only half as bad but still disgusting. Loud, drug addict drama all night long outside.. One perk, lots of DoorDash options available.
2024년 2월에 3박 숙박함
답변 제공: The Staff at Americas Best Value Inn & Suites 님, 2024년 2월 12일
We deeply apologize for the unsatisfactory experience you encountered during your recent stay. We understand your concerns regarding the cleanliness, lack of amenities, and the inconvenience caused. Rest assured, we will investigate the matter thoroughly and take immediate steps to rectify the issues. . This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us, and we try hard to make sure all our guests feel at home. Regarding your concern, we have addressed this straight away to our staff, and also with the management for immediate action; to ensure that this incident is not repeated again. We sincerely apologize and hope you will give us another chance to provide you with a wonderful stay.

2/10 - 너무 별로예요

Jacqueline

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Always check first!
We did not even end up staying because we found bedbugs in the beds, so we had to search at 3am for a new hotel.
2024년 2월에 1박 숙박함
답변 제공: The Staff at Americas Best Value Inn & Suites 님, 2024년 2월 9일
Thank you for giving your feedback. We truly appreciate this. We have investigated the concerns you raised. As far as we know, we did everything to make your stay pleasant at our property. However, we’re unable to relate with your raised concerns.

10/10 - 훌륭해요

Tydues

2024년 2월에 1박 숙박함
답변 제공: The staff at Americas Best Value Inn & Suites 님, 2024년 3월 21일
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future

10/10 - 훌륭해요

Lacey

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only issue i had was the last day before i checked out housekeeping didnt even touch my room i had no towels no toilet paper my trash was full but other rhan thay everything waw great
2024년 2월에 3박 숙박함
답변 제공: The Staff at Americas Best Value Inn & Suites 님, 2024년 2월 7일
Thank you for your feedback, Lacey. We apologize for the inconvenience with housekeeping on your last day, but we are glad to hear that everything else was great during your stay.

8/10 - 좋아요

Trisha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The tub and sink were stopped up and I had to remove the lid to the toilet to flush it. Once they get that squared away it will be cool. I'd stay there again. It's an old bldg so the plumbing is not always up-to-par. It was clean and there were no bad smells. I can live with that. I was comfortable.
2024년 1월에 2박 숙박함
답변 제공: The Staff at Americas Best Value Inn & Suites 님, 2024년 2월 7일
Thank you for your feedback, Trisha. We apologize for the plumbing issues you experienced during your stay, but we are glad to hear that you were still comfortable and would consider staying with us again.

2/10 - 너무 별로예요

Susan

가족 여행
Our room was disgusting! Roaches. No smoke alarm. Bathroom was horrible. No Kleenex. Worse place I have ever stayed. Should have refused to stay, but they charged my credit card when we checked in. Did not know if they would have given our money back. Never heard of that.
2024년 1월에 2박 숙박함
답변 제공: The Staff at Americas Best Value Inn &Suites 님, 2024년 2월 7일
We are doing whatever it takes to fight against the inevitable war against Gods creatures that are a huge nuisance to society. Every hotel has to be on their toes to insure that these situations don't get out of hand, especially older well established historic buildings such as ours. I do apologize for any inconveniences, our staff would have gladly come up with a resolution had you raised the issue during your stay. We always do our best to make your stay pleasant at Americas Best Value Inn and Suites.

10/10 - 훌륭해요

Hedy Beth

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Lounging at Colony Inn
It was good for the price. I was happy they had HBO and a coffee maker in the room.
2024년 2월에 1박 숙박함
답변 제공: The Staff at Americas Best Value Inn & Suites 님, 2024년 2월 9일
Thank you for taking the time to leave us a rating. We would be delighted to have you as a guest here at Americas Best Value Inn & Suites anytime you’re in town. Hope to see you again soon.

6/10 - 괜찮아요

Miranda

좋아요: 직원 및 서비스
별로예요: 청결 상태
Ok
2024년 1월에 2박 숙박함
답변 제공: The Staff at Americas Best Value Inn & Suites 님, 2024년 1월 27일
We appreciate your feedback! We would be grateful if you give us an opportunity to improve your experience during your next stay.Do stay with us anytime you visit the city.

8/10 - 좋아요

Allen

단체 여행
It was good consumer service
2024년 1월에 1박 숙박함
답변 제공: The Staff at Americas Best Value Inn& Suites 님, 2024년 1월 15일
Thank you for taking the time to leave us a rating. We would be delighted to have you as a guest here at Americas Best Value Inn & Suites anytime you’re in town. Hope to see you again soon.

10/10 - 훌륭해요

James

2024년 1월에 1박 숙박함
답변 제공: The Staff at Americas Best Value Inn & Suites 님, 2024년 1월 15일
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

10/10 - 훌륭해요

Major

좋아요: 청결 상태
2023년 12월에 4박 숙박함
답변 제공: The Staff at Americas Best Value Inn & Suites 님, 2024년 2월 7일
Thank you for taking the time to leave us a rating. We would be delighted to have you as a guest here at Americas Best Value Inn & Suites anytime you’re in town. Hope to see you again soon.

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Perfect
2023년 12월에 1박 숙박함
답변 제공: The Staff at Americas Best Value Inn and 님, 2024년 1월 10일
Thank you for your positive review! We appreciate the time you took to let us know you think we are awesome! You are too and we look forward to seeing you again.

10/10 - 훌륭해요

martin

출장 여행
Nice people
2023년 12월에 2박 숙박함
답변 제공: The Staff at Americas Best Value Inn 님, 2023년 12월 17일
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.

4/10 - 별로예요

Harold

별로예요: 직원 및 서비스
2023년 12월에 1박 숙박함
답변 제공: The Staff at Americas Best Value Inn & Suites 님, 2023년 12월 28일
We’re disappointed to hear about your negative experience. Please know that this isn’t the usual standard of our hotel, and we always aim to deliver what we commit. We’d love it if you could give us another opportunity to make things right.

10/10 - 훌륭해요

Johanna

2023년 12월에 2박 숙박함
답변 제공: The Staff at Americas Best Value Inn 님, 2023년 12월 17일
Thank you so much for the positive rating. We're happy that you're happy, and we're looking forward to your next visit.

10/10 - 훌륭해요

martin

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly people
2023년 12월에 2박 숙박함
답변 제공: The Staff at Americas Best Value Inn and Suites 님, 2023년 12월 17일
Thank you for your positive review! We appreciate the time you took to let us know you think we are awesome! You are too and we look forward to seeing you again.Regards,The Staff at Americas Best Value Inn and Suites

6/10 - 괜찮아요

JUAN

Bien
Estuvo bien para los dos días que estuve, la habitación estuvo limpia pero no las áreas comunes
2023년 12월에 2박 숙박함
답변 제공: The Staff at Americas Best Value Inn 님, 2023년 12월 17일
Thank you for taking the time to provide a rating, your opinion is valued and it helps us maintain an excellent standard of service to our guests.

10/10 - 훌륭해요

Vesta

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly service
2023년 11월에 1박 숙박함
답변 제공: The Staff at Americas Best Value Inn & Suites 님, 2023년 12월 1일
We are glad to know that you had a great time at Americas Best Value Inn and Suites. Please refer us to your friends and family for their next destination. Thank you for your feedback. We’d love to host you the next time you visitus. Until next time...Regards,

6/10 - 괜찮아요

Catherine

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Can't judge a book by its cover.
When we drove up to the hotel the website pictures only showed the hotel good side. Entering from other side it looked like a roach motel. A Window was boarded up with wood. Mattresses stacked up in the window. False advertisement about breakfast. No elevator, but the room where cute and clean as shown on the website. All of the staff were friendly and great.
2023년 10월에 1박 숙박함
답변 제공: The Staff at Americas Best Value Inn & Suites 님, 2023년 10월 23일
We thank you for your much-valued feedback. We apologize profusely for the inconvenience you faced due to the lack of information in advance about the non-availability of the breakfast service. We hope you will stay next time you are in town and try out our amazing new beds, that were being setup along with new furnishings. Hope you visit again soon.

2/10 - 너무 별로예요

Justin

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
This place needs work
We arrived at at 8 pm and the staff had to check two rooms before to find a “clean and ready” room. We ended up leaving and going somewhere else. Room floor was sticky, curtains were stained, remote had grease on it, toilet paper on roll was dirty. The positive was the manager was polite and kindly refunded me.
2023년 10월에 2박 숙박함
답변 제공: AH 님, 2023년 10월 18일
We’re sorry to hear that your experience with us was less than satisfactory. We understand that you have choices when it comes to booking a hotel, and we regret to have lost your confidence in us. Please know that we’re taking your feedback seriously and will use it to improve our performance moving forward. We hope that you’ll give us another opportunity to provide you with the service that you deserve. Thank you for your understanding.

4/10 - 별로예요

ramon

별로예요: 직원 및 서비스
2023년 10월에 2박 숙박함
답변 제공: The Staff at Americas Best Value Inn & Suites 님, 2023년 10월 18일
We apologize that our services didn’t meet your expectations. Customer experience is something that we take very seriously. We hope that you’ll give us a second chance to make things right and show you our commitment to providing the best customer experience.

2/10 - 너무 별로예요

Randy

2023년 10월에 2박 숙박함
답변 제공: The Staff at Americas Best Value Inn & Suites 님, 2023년 10월 11일
We’re disappointed to hear about your negative experience. Please know that this isn’t the usual standard of our hotel and we always aim to deliver what we commit. We’d love it if you could give us another opportunity to make things right.

6/10 - 괜찮아요

Stephen

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
What seemed to be "unsavory" characters hanging around.
2023년 10월에 1박 숙박함
답변 제공: The Staff at Americas Best Value Inn & Suites 님, 2023년 10월 11일
Our aim is to provide the best experience to anyone who visits us. Your experience definitely does not sound like the type of experience we normally provide to our guests. We will take your response seriously and see what areas we could improve upon

2/10 - 너무 별로예요

tammy

2023년 9월에 1박 숙박함
답변 제공: The Staff at Americas Best Value Inn & Suites 님, 2023년 10월 18일
We apologize that our services didn’t meet your expectations. Customer experience is something that we take very seriously. We hope that you’ll give us a second chance to make things right and show you our commitment to providing the best customer experience.

4/10 - 별로예요

Melonie

좋아요: 청결 상태, 객실의 편안함
You get what you pay for.
We arrived 45 minutes early, I didn't except to be able to check in but it was worth a try. Joanie said rooms wouldn't be ready til 3 or a little after so we went to eat. We got back a few minutes after 3. Our room wasn't ready. They said it would be a few minutes but we didn't get in our room til 3:40. Joanie went above and beyond to help housekeeping get rooms ready. They must really be short staffed. Joanie was great. This is a dated hotel but clean. I was most disappointed because there was NO BREAKFAST. It was advertised as having breakfast included but was told because of covid it was not available. That's nonsense. We've stayed in several hotels since covid and breakfast was served! That's one of the reasons we booked there. But like i said earlier, you get what you pay for!
2023년 9월에 1박 숙박함
답변 제공: The Staff at Americas Best Value Inn and Suites 님, 2023년 10월 11일
We appreciate your feedback! We would be grateful if you give us an opportunity to make amends and improve your experience during your next stay.Do stay with us anytime you visit the city. We’re eager to host you again and serve you with nothing but the best.

4/10 - 별로예요

Jasmine

가족 여행
좋아요: 객실의 편안함
2023년 9월에 2박 숙박함
답변 제공: The Staff at Americas Best Value Inn & Suites 님, 2023년 10월 18일
We’re disappointed to hear about your negative experience. Please know that this isn’t the usual standard of our hotel, and we always aim to deliver what we commit. We’d love it if you could give us another opportunity to make things right.

4/10 - 별로예요

Sheryl

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Do not recommend
The hotel is obviously used as low income housing for locals, and because of that they’re not as respectful concerning noise levels, as maybe fellow travellers would be lots of slamming doors, loud talking in the hallways. Linens On the bed were stained. The bathtub doesn’t drain properly. There was no garbage can in the room. The microwave was dirty inside. The lobby stairs needed to be vacuumed. I booked off of a third-party that said I was getting a special deal $40 off the regular. If I had paid the full price, I would’ve been appalled
2023년 9월에 1박 숙박함
답변 제공: The Staff at Americas Best Value Inn 님, 2023년 9월 23일
Hi! Our aim is to provide the best experience to anyone who visits us. Your experience definitely does not sound like the type of experience we normally provide to our guests. We will take your response seriously.

4/10 - 별로예요

Joann

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Very Disappointed
Very Outdated Bad Smell Not Clean No Trash Can Smoke Alarm had no battery in it However when checking in we heard the big spill about no smoking allowed in which we don’t smoke anyway so the talk didn’t matter But we did feel unsafe with no working smoke detector People running around all night Smell of drugs in the hallway
Smoke Alarm ???? Really
2023년 9월에 2박 숙박함
답변 제공: The Staff at Americas Best Value Inn and Suites 님, 2023년 9월 23일
Thank you for sharing your experience. We always like to ensure that our guests have the best time when they visit us. We’d be glad if you give us one more chance to provide better experience. We’re eager to host you again and serve you with nothing but the best. Your feedbacks and suggestions are always welcome.Regards,

6/10 - 괜찮아요

Mark

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Decent hotel… .you get what you pay for
2023년 8월에 3박 숙박함
답변 제공: The Staff at Americas Best Value Inn and Suites 님, 2023년 10월 11일
We’re happy to see your review here. It will help us improve our services andprovide a better experience to you again. It was great to have you at Americas Best Value Inn and Suites. Visit soon.