4/10
I am not one to only report negatively, however, my experience was not pleasant in any regard. The hotel refused to honor my reservation to extend my stay and cited the fact that I did not have a physical credit card, although the management had verified through email ahead of time that my digital wallet would be sufficient. The staff also told me that they would not honor my reservation nor grant a refund due to the fact that i had voiced concerns about them not having a wheelchair available for guests to use. I was having medical issues that make it difficult to walk and had asked the night staff if one was available. When i tried to check in for my new reservation, I was told that the general manager had sent a memo not to honor my extension. At that time I asked to speak to the GM and was told they were out until next week. I was also told that no refund would be honored nor granted.
jayson
2025๋
7์์ 1๋ฐ ์๋ฐํจ