Outdoor pool, open 7:00 AM to 10:00 PM, sun loungers
Check availability

Reviews of DoubleTree Suites by Hilton Phoenix

4 out of 5
DoubleTree Suites by Hilton Phoenix
320 N 44th Street, Phoenix, AZ

Reviews

8.0

Very Good

Rating 10 - Excellent. 649 out of 1371 reviews" "
Rating 8 - Good. 343 out of 1371 reviews" "
Rating 6 - Okay. 170 out of 1371 reviews" "
Rating 4 - Poor. 114 out of 1371 reviews" "
Rating 2 - Terrible. 95 out of 1371 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Antonette

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
It was like a resort feel but without the crowds.
Stayed 1 night in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like the beds, the mattress could be better after alot of use it gets worn on one side making sleeping a problem. Otherwise it was a nice place
Stayed 3 nights in May 2024

4/10 Poor

Katie

Waited for a shuttle from the airports almost 2 hrs! Stayed there 3 nights house keeping nevee came to my room
Stayed 3 nights in May 2024

10/10 Excellent

Ariana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and the room was nice. Just as listed.
Stayed 3 nights in May 2024

10/10 Excellent

Haley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The courtyard was beautiful. Great views from the property and we loved the giant chessboard they had.
Stayed 2 nights in May 2024

2/10 Terrible

Donald

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle service to airport was a total bust.
Stayed 1 night in May 2024

4/10 Poor

Elizabeth

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
No hot water, we were placed in a very loud part of the building, didn't sleep all night. The staff weren't that friendly
Stayed 1 night in May 2024

10/10 Excellent

Patricia Ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean beds comfortable beautiful grounds
Stayed 1 night in May 2024
Response from Front Desk on May 18, 2024
Thank you for your feedback and are pleased you were happy with your stay. We hope to see you again!

4/10 Poor

David

Liked: Amenities
Disliked: Staff & service
My tv said I could check out 4am to 2pn. I asked for a noon but he said they wouldn't know until 10 am.. I'm guessing I don't rank high enough on the importance scale... The room was great. Bathroom oper nice
Stayed 1 night in May 2024
Response from Front Desk on May 18, 2024
Thank you for your feedback. Our late check outs are based on availability we do apologize we were not able to accommodate during your stay this time.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Was perfect, not too much but not too cheap where you get bad guests.
Stayed 1 night in May 2024
Response from Front Desk on May 18, 2024
Thank you for your feedback!

8/10 Good

Judy

Liked: Cleanliness
Disliked: Property conditions & facilities
Nice hotel for quick overnight for an early flight. Receptionist couldn't wait to get back to her phone! Rushed through explaining room location and perturbed about having to repeat information.
Stayed 1 night in May 2024
Response from Christopher Cook, Front Desk Supervisor on May 16, 2024
Thank you for your feedback. I will look into the reception you received.

10/10 Excellent

Ral, Sitka

Traveled with partner
Love the cookies!!
Stayed 1 night in May 2024
Response from Christopher Cook, Front Desk Supervisor on May 15, 2024
Thank you for the feedback. I'm glad to hear that you had a wonderful experience and that you enjoyed the cookies.

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely and easy to have ubers or rideshares find you
Stayed 3 nights in May 2024
Response from Christopher Cook, Front Desk Supervisor on May 14, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel.

10/10 Excellent

Wendy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff, who even helped me change my reservation because I had made it for the wrong dates!
Stayed 1 night in May 2024
Response from Christopher Cook, Front Desk Supervisor on May 14, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel and that we were able to accommodate your changes.

4/10 Poor

kimberlyn, Los Angeles

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The furniture needs updating, there were stains on the couch, bedding, and carpet.The shower, and toilet wasnt very clean. The spacious room and the free warm cookies was the highlight of our stay.
Stayed 3 nights in May 2024
Response from Christopher Cook, Front Desk Supervisor on May 14, 2024
Thank you for your feedback. I will forward your concerns to the appropriate departments.

6/10 Okay

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Pretty but beds were uncomfortable and tired. The restaurant was very overpriced and the quality of the food was poor. Staff was exceptional.
Stayed 1 night in May 2024
Response from Christopher Cook, Front Desk Supervisor on May 12, 2024
Thank you for your feedback. I will pass on your concerns and praise to the appropriate managers.

4/10 Poor

Madeline

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
The only issue we encountered was our room not being clean and covered in 100s of nats, we requested to be moved and they agreed that was the best option. And again the new room was grimy (stains everywhere, hair in the shower on the walls, floors not even vacuumed). But the customer service was great, so i am sad we had to leave this hotel. I hope next time we have a batter experience!
Stayed 5 nights in May 2024
Response from Front Desk on May 11, 2024
Thank you for the feedback we do apologize for the inconvenience you experienced during your stay. We have notified the proper departments to address these issues.

8/10 Good

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
My first visit with Doubletree. Hotel, staff & food was really good. My only drawback was with shuttle service upon arrival. I had to wait 1/2 hour. If I had known shuttle van had a cookie on it, I wouldn’t have missed the first van. As I’m sure I’m not the only one, I would suggest the staff clarify the van with large cookie.
Stayed 3 nights in May 2024
Response from Front Desk on May 11, 2024
Thank you for your feedback.

10/10 Excellent

Randy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet area.
Stayed 1 night in May 2024
Response from Front Desk on May 11, 2024
Thank you for your feedback.

10/10 Excellent

Adrienne

Traveled with family
Liked: Property conditions & facilities
Pleasant, helpful staff, property well-taken care of.
Stayed 4 nights in May 2024
Response from Front Desk on May 11, 2024
Thank you for your feedback. I am thrilled to hear that our staff was helpful during your stay.

2/10 Terrible

Shimeka, Conley

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The rooms where dirty and the entire hotel needs to be updated.
Stayed 4 nights in May 2024
Response from Front Desk on May 11, 2024
Thank you for your feedback.

4/10 Poor

Priscilla, La Habra

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures do not accurately show the condition of the property.
Stayed 1 night in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on May 8, 2024
Thank you for your feedback. I will forward your concern to the appropriate managers.

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was fantastic and helpful. Easy shuttle service to and from the airport and convenient location for everything we were in town for.
Stayed 4 nights in May 2024
Response from Christopher Cook, Front Desk Supervisor on May 7, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience, and I will be sure to pass on your praise to the staff.

10/10 Excellent

Iran

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in May 2024
Response from Christopher Cook, Front Desk Supervisor on May 7, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience with our hotel.

10/10 Excellent

Merlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Christopher Cook, Front Desk Supervisor on May 7, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel.

10/10 Excellent

Rudolph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Christopher Cook, Front Desk Supervisor on May 6, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel.

4/10 Poor

Sheila

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Like near airport, rate too high for old property. Disliked top linen was visibly dirty, requested to have changed. Disliked insects flying through out the suite.
Stayed 2 nights in May 2024
Response from Christopher Cook, Front Desk Supervisor on May 5, 2024
Thank you for your feedback. Your issues will be forwarded to the appropriate departments.

6/10 Okay

Marco, Wallingford

Traveled with partner, Traveled with family
Liked: Staff & service
Property was fine, but felt more like a motel than a Hilton. Room was large and well furnished, but felt used. There were gnats in the bathroom and the mattress wasnt great, but it was a good enough place to stay.
Stayed 3 nights in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on May 5, 2024
Thank you for your feedback. Your concerns will be forwarded to the appropriate departments.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Bar was accessible front desk staff and driver were nice
Stayed 2 nights in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on May 2, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel. I will be sure to pass on your praise to the staff.

10/10 Excellent

Donta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the cookies and the pool. nice property.
Stayed 2 nights in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on May 2, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel and were able to enjoy some of our amenities.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on May 2, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel.

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on May 2, 2024
Thank you for your feedback.

10/10 Excellent

abel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great helpful and always friendly
Stayed 3 nights in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on May 1, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel. I will pass along your praise to the appropriate departments.

4/10 Poor

Heidi

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
dirty
Stayed 1 night in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on May 1, 2024
Thank you for your feedback. I'm sorry that you did not have a pleasant experience. I will forward your concern to the appropriate department.

10/10 Excellent

C.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the outdoor area
Stayed 2 nights in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on Apr 30, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel and were able to enjoy our activities.

8/10 Good

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed in room 249…the toilet and mini-fridge to be replaced asap. They both appear to be dated. I didn’t request a change of room due to my tiredness and cleanliness but for future patrons I’m sure this will be a thing.
Stayed 3 nights in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on Apr 30, 2024
Thank you for your feedback. I'm glad to hear that you had a pleasant experience with our hotel. I will forward your concerns to the appropriate departments.

8/10 Good

Ramona

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Complimentary breakfast should be included at the per night rate as well as a water bottle at check in. No towels available in the pool area. Other than that, very clean rooms.
Stayed 1 night in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on Apr 29, 2024
Thank you for your feedback. I will forward your concerns to the appropriate departments.

10/10 Excellent

Gregory

Stayed 5 nights in Apr 2024
Response from Front Desk on May 11, 2024
Thank you for your feedback.

8/10 Good

Nathadia

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We liked the locked gates all around!
Stayed 1 night in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on Apr 24, 2024
Thank you for your feedback. I'm glad to hear that you had a pleasant experience at our hotel and appreciate our priority to our guests' security.

10/10 Excellent

Serina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my visit. Everyone was really nice. The restaurant staff was awesome. The cleaning staff and the front desk were amazing! I will ll definitely be back for a visit!
Stayed 2 nights in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on Apr 24, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel and we look forward to seeing you again in the future.

8/10 Good

Frank

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time with the family at this amazing Hotel.
Stayed 1 night in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on Apr 22, 2024
Thank you for your feedback. I'm glad to hear that you had a pleasant experience with our hotel.

10/10 Excellent

Carlos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, pool is nice, and very clean room
Stayed 1 night in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on Apr 22, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel.

8/10 Good

Martina

Stayed 1 night in Apr 2024
Response from Front Desk on May 11, 2024
Thank you for the feedback!

6/10 Okay

Jeffrey, Burlington

Stayed 4 nights in Apr 2024
Response from Front Desk on May 11, 2024
Thank you for your feedback.

2/10 Terrible

najla

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
No cookie rude front desk gave bad times card kept not working
Stayed 3 nights in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on Apr 21, 2024
Thank you for your feedback. I'm sorry to hear that you had such an uncommon experience. Your issue will be forwarded to the appropriate department.

4/10 Poor

gina

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
The hotel was under employed. Only one person at the front desk having to answer phones and the line for people checking in, and the the line for people buying snacks at the gift shop. The pool is good. The sheets are itchy, and the beds are worn. The building is outdated.
Stayed 1 night in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on Apr 21, 2024
Thank you for your feedback. I will forward your concerns to the appropriate departments.

6/10 Okay

Nikeia

Liked: Staff & service
Rooms were a bit outdated elevator buttons weren't working for certain floors.
Stayed 2 nights in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on Apr 17, 2024
Thank you for your feedback. I will pass on your concerns to the appropriate departments.

10/10 Excellent

Karrie-ann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful design, lovely view.
Stayed 4 nights in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on Apr 17, 2024
Thank you for your feedback. I'm glad you had a wonderful experience at our hotel and enjoyed our aesthetics.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, convenient to airport and of course, the cookies!
Stayed 1 night in Apr 2024
Response from Christopher Cook, Front Desk Supervisor on Apr 15, 2024
Thank you for your feedback. I'm glad to hear that you had a wonderful experience at our hotel.