테라스/파티오
예약 가능 여부 확인

홈2 스위트 바이 힐튼 피닉스 에어포트 노스, 애리조나 여행 후기

3 out of 5
홈2 스위트 바이 힐튼 피닉스 에어포트 노스, 애리조나
888 N 44th street, Phoenix, AZ

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 404개 이용 후기 중 299개" "
평점 8 - 좋아요. 404개 이용 후기 중 67개" "
평점 6 - 괜찮아요. 404개 이용 후기 중 22개" "
평점 4 - 별로예요. 404개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 404개 이용 후기 중 8개" "

9.4/10

청결 상태

9.4/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.2/10

친환경

이용 후기

8/10 - 좋아요

gino

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bon choix!
2024년 5월에 1박 숙박함
답변 제공: Andrew, FDA 님, 2024년 5월 26일
Gino, thank you for choosing to stay with us and leave positive feedback.

10/10 - 훌륭해요

Ruby

연인과의 여행
Very comfortable
2024년 5월에 1박 숙박함
답변 제공: Andrew, FDA 님, 2024년 5월 26일
Ruby, we are glad to hear that your stay was comfortable and greatly appreciate you taking the time to leave feedback.

10/10 - 훌륭해요

Alice 님, Williston

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fast, efficient check in
2024년 5월에 1박 숙박함
답변 제공: Kiki 님, 2024년 5월 21일
Alice, thank you for the 5/5 we truly appreciate it. We love when we can make our guest experience easier. We hope to see you again soon.

8/10 - 좋아요

Nicholas

Went great! Would stay again!
2024년 5월에 1박 숙박함
답변 제공: Andrew, FDA 님, 2024년 5월 20일
Nicholas, we are happy to hear that your stay was a positive experience and look forward to creating a similar experience on your next stay.

10/10 - 훌륭해요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice, clean, modern rooms and friendly staff
2024년 5월에 1박 숙박함
답변 제공: Andrew, FDA 님, 2024년 5월 20일
Scott, we are thrilled to hear that our accommodations were to your expectations. Thank you for taking the time to provide us with positive feedback and for choosing us as your travel destination.

10/10 - 훌륭해요

Kimberly

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
We had a great stay with a comfortable king bed, fresh breakfast, and very attentive staff. Breakfast consisted of eggs, sausage, biscuits, waffles, oatmeal, fresh fruit & more which allowed for each of us to have a great breakfast to start the day.
2024년 5월에 1박 숙박함
답변 제공: Andrew, FDA 님, 2024년 5월 20일
Kimberly, we appreciate your feedback and are glad to hear that you enjoyed your stay and our breakfast was to your liking. We look forward to your next visit to your home away from home here at Home2 Suites Phx Airport North.

10/10 - 훌륭해요

Jessica

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Had a perfect stay at this Homes2 Hilton. The front desk staff was incredibly friendly, hospitable, and accommodating. The facilities and room were immaculate. Great gym. Appreciated the free airport shuttle. Highly recommend for a stay in Phoenix if you don’t mind being a 10-15 min car ride from downtown.
2024년 5월에 2박 숙박함
답변 제공: Kiki 님, 2024년 5월 17일
Jessica, thank you so much for the 5/5 we appreciate it. We are glad that our staff were hospitable and friendly. We are also glad to hear that our amenities were suiting to you and your party. We would love to host you again in you are ever in the Phoenix area.

10/10 - 훌륭해요

Crystal

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely beautiful! So spacious! Pictures do not do it Justice! Extended family was able to stay together and get lots of visiting time in while in town for a wedding
2024년 4월에 1박 숙박함
답변 제공: Andrew, FDA 님, 2024년 5월 11일
Crystal, we are very thankful that you and your family found our amenities to your liking. We appreciate you taking the time to leave us positive feedback and look forward to your next visit.

10/10 - 훌륭해요

Jerry

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Andrew, FDA 님, 2024년 5월 11일
Jerry, thank you for your 5 out of 5 score for our property. We appreciate that you found our amenities to your liking.

10/10 - 훌륭해요

Susan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Comfortable. The bed and linens were amazing. We liked the curtain divider between the bed and lounge area. Juan at the front desk was professional and very helpful. Appreciated the full complementary breakfast and airport shuttle.
2024년 4월에 1박 숙박함
답변 제공: Andrew, FDA 님, 2024년 4월 26일
Susan, thank you for staying with us and taking the time to leave positive feedback. We are happy to hear we made such an impression on you and your family. We look forward to creating a similar experience on your next visit to Home2 Suites Phoenix Airport North.

10/10 - 훌륭해요

Manuel 님, San Juan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Excelente lugar.
2024년 1월에 3박 숙박함
답변 제공: Front Desk 님, 2024년 4월 23일
Manuel, thank you for staying with us and taking the time to leave positive feedback. We appreciate you and welcome you back on your next trip to Home2 Suites Phoenix Airport North.

8/10 - 좋아요

Melissa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff were super nice. Rooms nice. Ok for a one night stay!
2024년 4월에 1박 숙박함
답변 제공: Kiki 님, 2024년 4월 22일
Melissa, thank you for the 4/5 we greatly appreciate your review. We are glad to see you enjoyed your stay and we hope to see you again soon.

2/10 - 너무 별로예요

Christine

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn’t receive a Hilton honors bag despite being an honor member, didn’t have enough towels for the number of guests in the room, when I called to ask for extra towels I was told I had to walk to the front desk to get them. Then we went to open the pull out couch for our kids to sleep on and it was dirty and unmade. It looked as though there were blood stains on the mattress. The room had no sheets and we had to walk down to the front desk to get them ourselves. The pool water was gross. I’ve never stayed at a place that made me fetch my own housekeeping, especially when the linens should have been here in the first place. There are better places to stay, don’t waste your money.
2024년 4월에 1박 숙박함
답변 제공: Guest Services 님, 2024년 4월 18일
We apologize you did not enjoy your stay with us, Christine. We are following up with management regarding your feedback and will address accordingly.

8/10 - 좋아요

Siva

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good staff. Check-in was smooth. Overall nice experience.
2024년 4월에 1박 숙박함
답변 제공: Kiki 님, 2024년 4월 12일
Siva, thank you for the 4/5 we are pleased to see you enjoyed your stay with us. If you ever find yourself in Phoenix, we hope you chose us to welcome you "home" again.

10/10 - 훌륭해요

Mario

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Kiki 님, 2024년 4월 5일
Mario, thank you for the 5/5 we appreciate it. We are glad to see you enjoyed your stay with us and we hope to see you again soon.

10/10 - 훌륭해요

PAUL

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean
2024년 3월에 1박 숙박함
답변 제공: Kiki 님, 2024년 4월 2일
Paul, thank you for the 5/5 we appreciate it and hope to see you again soon.

8/10 - 좋아요

Kimberly

좋아요: 청결 상태, 직원 및 서비스
Nice hotel. Great staff- super accomodating. They let me check in early & have a late check out. Wonderful breakfast in AM. Only complaint, my room could have been cleaner. I felt it needed a refresh & better sanitation.
2024년 3월에 2박 숙박함
답변 제공: Kiki 님, 2024년 4월 1일
Kimberly, thank you for the 4/5 we appreciate it. We are glad you enjoyed your stay. We love to hear that you enjoyed our breakfast and staff. We hope to see you again in the future.

10/10 - 훌륭해요

Kirk

2024년 2월에 1박 숙박함
답변 제공: Drew 님, 2024년 3월 22일
Kirk, thank you for taking the time to leave us a 5 star review. We greatly appreciate your patronage and look forward to your next visit to your home away from home at Home2 Suites Phoenix Airport North.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Accommodating and immaculately clean hotel!
Close to airport and immaculately clean. Accommodated an early check in for us, which was extremely helpful as our check out time for our other accommodation was 10 am and our flight didn’t leave until 10:30 pm. The shuttle van wasn’t available during our stay, but the hotel ordered a Lyft ride free of cost. Will definitely stay there again!
2024년 2월에 1박 숙박함
답변 제공: Front Desk 님, 2024년 2월 25일
Thank you for choosing to stay with us. We greatly appreciate you taking the time to leave us such positive feedback. We look forward to your next visit with us.

10/10 - 훌륭해요

Marissa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 2박 숙박함
답변 제공: Kiki 님, 2024년 2월 23일
Marissa, thank you so much for the 10/10. We are glad to see you enjoyed your stay and we hope to see you again soon.

8/10 - 좋아요

Tanisha

가족 여행
좋아요: 직원 및 서비스
Overall, our stay was a good value but I would recommend other hotels before this one. We were there for a soccer tournament. We had a great experience when we stayed at another, perhaps newer Home2 Suites in California, so expectations were high. Unfortunately, this property did not live up to our first stay. The bed was not made correctly. The mattress cover/bed skirt was used as a blanket and I had to remake the bed. We typically do not use housekeeping while we travel on shorter trips. The bathroom, particularly the tub, had tiny gnats all over it. We would wash them drain and they would return every single day. Our schedule was hectic so I didn't bother to complain. The property, like most others in the area, was full because of the tournament. We did not have a lot of choices so we decide to stay in the room we had. The breakfast offered a decent selection but my son thought the waffles and syrup tasted awful. He ate a few other items but eventually went to the grocery store and had breakfast in our room. The staff was friendly and helpful and the rest of the room appeared clean. We visited teammates staying in other nearby hotels at similar price points and liked those a bit better. I would only book this hotel again if those other hotels were not available.
2024년 2월에 4박 숙박함
답변 제공: Kiki 님, 2024년 2월 23일
Tanisha, we apologize that this is the experience you received while on property with us. This is definitely not up to standards, and we sincerely apologize for the inconvenience. We hope your family is not forever sworn away from the Home2 brand and will hopefully give us another chance. Thank you so much for leaving a review so we can address the situation head on.

10/10 - 훌륭해요

Connie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was clean and comfortable.
2024년 2월에 1박 숙박함
답변 제공: Kiki 님, 2024년 2월 17일
Connie, we glad to see that your stay was a 5/5! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 - 훌륭해요

David

2024년 2월에 1박 숙박함
답변 제공: Kiki 님, 2024년 2월 17일
David, we glad to see that your stay was a 5/5! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 - 훌륭해요

Carlos C

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
clean property
2024년 1월에 4박 숙박함
답변 제공: Kiki 님, 2024년 2월 17일
Carlos, we glad to see that your stay was a 5/5! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

8/10 - 좋아요

Loraine

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Nice hotel
Very nice professional desk manager. We watched take care of a problem guest and a phone call from another guest before he got to us, but he remained pleasant and patient. Good job!
2024년 1월에 1박 숙박함
답변 제공: Kiki 님, 2024년 2월 17일
Loraine, we glad to see that you enjoyed your stay. We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 - 훌륭해요

Kami

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were all friendly, it’s conveniently located near major freeways. Rooms was nice and clean and quiet! This is our 2nd time staying here.
2023년 12월에 3박 숙박함
답변 제공: Kiki 님, 2024년 2월 17일
Kami, we glad to see that your stay was a 5/5! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 - 훌륭해요

Keith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our stay was great, look forward to staying again
2024년 1월에 1박 숙박함
답변 제공: Kiki 님, 2024년 2월 17일
Keith, we glad to see that your stay was a 10/10! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Kiki 님, 2024년 2월 17일
Richard, we glad to see that your stay was a 10/10! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 - 훌륭해요

Laura

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함
답변 제공: Kiki 님, 2024년 2월 17일
Laura, we glad to see that your stay was a 10/10! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 - 훌륭해요

Diana

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Kiki 님, 2024년 2월 17일
Diana, we glad to see that your stay was a 10/10! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 - 훌륭해요

Chris

답변 제공: Kiki 님, 2024년 2월 17일
Chris, we glad to see that your stay was a 5/5! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 - 훌륭해요

Birgit

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very friendly staff . Great breakfast and beautiful room with a kitchenette. Would stay again
2024년 1월에 1박 숙박함
답변 제공: Kiki 님, 2024년 2월 17일
Birgit, we glad to see that your stay was a 5/5! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

4/10 - 별로예요

Nathan

가족 여행
좋아요: 직원 및 서비스
Noisy, not the best nights sleep
Didn’t have the best nights sleep here. The room had an odd “leftover food” smell when we checked in, and the room was facing a busy freeway so it was very noisy at night. Breakfast was decent and the staff was friendly however, and shuttle was quick and on time.
2024년 1월에 1박 숙박함
답변 제공: Kiki 님, 2024년 2월 17일
Nathan, we apologize that you didn't receive the best night of sleep due to the noise. We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 - 훌륭해요

Cris

좋아요: 편의 시설/서비스
Great property close to the airport easy to get to and amazing staff. I was well briefed on the amenities of property and meal time. I had an amazing experience here.
2023년 12월에 1박 숙박함
답변 제공: Kiki 님, 2024년 2월 17일
Cris, we glad to see that your stay was a 5/5! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 - 훌륭해요

Bruce

2023년 12월에 1박 숙박함
답변 제공: Kiki 님, 2024년 2월 17일
Bruce, we glad to see that your stay was a 5/5! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

4/10 - 별로예요

Peter

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
What happened to customer service?
My first contact with the front desk was unhelpful. I had a 5 a.m. check in & was told the shuttle did not start until 6 a.m. No suggestions no cab company telephone. I crossed the parking lot to another IHG hotel where the woman at the front desk arranged a cab for me. I was tired so bought 2 items from the lobby market. Usurious! A small profit is expected but their prices were TRIPLE their retail value. When I paid, the new check in desk employee was somewhat rude. He was checking in a group but informed me (a guest) that either I put it on my room, or I could get in back of the line of people checking in. I understand that he had several people to deal with but he could have communicated the same info in a far pleasanter manner. Never again. Next time, I will reserve at the hotel across the parking lot for future trips to Phoenix.
2023년 12월에 1박 숙박함
답변 제공: Kiki 님, 2024년 2월 17일
Peter, I just want to take the time to apologize for the service you received. We will take this as a learning opportunity to teach our staff to go above and beyond for our guest. Thank you for leaving a review we truly do appreciate it.

10/10 - 훌륭해요

James

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Kiki 님, 2024년 2월 17일
James, we are pleased to see that your stay with us was a 10/10! We are so grateful that you left a review. We hope to see you again in the future.

10/10 - 훌륭해요

Qiuming

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff is very friendly. Hotel is nice and new. Very worth it.
2023년 12월에 1박 숙박함
답변 제공: Kiki 님, 2024년 2월 17일
Qiuming, we glad to see that your stay was a 5/5! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 - 훌륭해요

Kim 님, Spokane

단체 여행, 연인과의 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Juan and Alex were fantastic!!!
2023년 12월에 1박 숙박함
답변 제공: Kiki 님, 2024년 2월 17일
Kim, we glad to see that your stay was a 5/5! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

8/10 - 좋아요

Omar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything is excellent at this hotel from top to bottom. The only thing that I didn’t like was the breakfast replenishment. Things were running out quick and there were no replenishment 🙂
2023년 12월에 1박 숙박함
답변 제공: Kiki 님, 2024년 2월 17일
Omar, thank you for taking the time to leave us a review. We are glad to see that overall, you enjoyed your stay. I do want to apologize for the slow replenishment on the breakfast. We do hope to see you again in the future.

10/10 - 훌륭해요

?

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
There are something beyond my expectations such as featuring a dishwasher in the room and be friendly with pet.
2023년 12월에 1박 숙박함
답변 제공: Kiki 님, 2024년 2월 17일
We glad to see that your stay was a 5/5! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 - 훌륭해요

John

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean, comfortable, spacious suite. Friendly, efficient staff.
2023년 12월에 2박 숙박함
답변 제공: Kiki 님, 2024년 2월 17일
John, we glad to see that your stay was a 5/5! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

6/10 - 괜찮아요

LaTonya

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 직원 및 서비스
Nice get better customer service people
When I checked in the clerk was very sarcastic and very rude the room was not set up for four even though it was reserved before I had to go back and ask for more towels and the clerk was very sarcastic
2023년 12월에 1박 숙박함
답변 제공: Kiki 님, 2024년 2월 17일
LaTonya, I am sorry to see that your stay was not a 10/10! We will use this as a learning opportunity to go over great customer service skills with our front desk team. We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 - 훌륭해요

Annette

연인과의 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a nice, clean hotel. Roomy, good breakfast
2023년 12월에 1박 숙박함
답변 제공: Kiki 님, 2024년 2월 17일
Annette, we glad to see that your stay was a 10/10! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 - 훌륭해요

Kelli

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was wonderful
2023년 12월에 4박 숙박함
답변 제공: Kiki 님, 2024년 2월 17일
Kelli, we glad to see that your stay was a 10/10! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 - 훌륭해요

Jennifer 님, Pemberville

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Kiki 님, 2024년 2월 17일
Jennifer, we glad to see that your stay was a 10/10! We truly appreciate you taking the time to provide feedback, and hope we get the chance to see you again in the future.

10/10 - 훌륭해요

charles

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

8/10 - 좋아요

peijung

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Free breakfast, but not a lot of options.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Vu

2023년 12월에 2박 숙박함

10/10 - 훌륭해요

Nancy

2023년 12월에 1박 숙박함