I reserved a handicap accessible room for my disabled sister (physically and deaf) about a week in advance. I also mentioned it when I checked in at 6 pm. We did not go to the room however until 9 pm. When we got there it was not an accessible room. They could not help with anything. No riser for toilet, so I had to physically lift her on and off toilet each time as needed, no other room available, could not shower, no closed caption on tv, nothing! There were several other little things, no coffee in room, when got it, maker overflowed, keys didn’t work, Hotel pretty run down overall. After complaining I did receive a discount on our room but won’t be staying at La Quinta again. Do not stay if you have any physical limitations