내부 세부 사진

슈어스테이 플러스 호텔 바이 베스트 웨스턴 템피 유니버시티 여행 후기

3 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 1004개 이용 후기 중 293개" "
평점 8 - 좋아요. 1004개 이용 후기 중 217개" "
평점 6 - 괜찮아요. 1004개 이용 후기 중 186개" "
평점 4 - 별로예요. 1004개 이용 후기 중 143개" "
평점 2 - 너무 별로예요. 1004개 이용 후기 중 165개" "

7.2/10

청결 상태

7.4/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

8/10 - 좋아요

Hae-kwang

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 1박 숙박함
답변 제공: Post 1429 Team 님, 2021년 1월 1일
Thank You

8/10 - 좋아요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s a dated property but ok for price.
2024년 5월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 10일
Dear George, Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our hotel to be a great value during your recent stay. While we understand that some aspects of our property may appear dated, we're constantly working on ways to enhance our guests' experience and modernize our facilities.Your satisfaction is our top priority, and we appreciate your understanding and patience as we strive to make improvements. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

8/10 - 좋아요

Suzette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed for 2 nights and it’s not bad. Only negative things I can say is the walls are paper thin, so hope you don’t get a loud neighbor. There was trash in the trash can when we first arrived. The bathtub was a bit dirty. Finally, a couple burn marks on the floor. Overall, comfy, clean looking bed, a good space, and in a good spot with a couple food places nearby.
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 10일
Dear Suzette, Thank you so much for taking the time to share your thoughts on your recent stay with us! We're thrilled to hear that you found our location convenient and enjoyed the comfort of our beds. Your feedback regarding the noise levels, cleanliness, and maintenance issues is invaluable to us, and we sincerely apologize for any inconvenience you experienced.Rest assured, we're already addressing the concerns you raised with our team to ensure that future guests have an even better experience. Your comfort and satisfaction are our top priorities, and we're committed to delivering the highest standards of service.We're delighted that you found our hotel to be a cozy and convenient home away from home, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Safe travels!

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a really nice hotel! Room was big, and nice setup. Bed wasn't that comfortable, and the AC was struggling to keep it cold, but wasn't overly hot, and with a box fan I bought cooled down nicely. Stayed at Motel 6 across street after, and this place was way better! Just the price at the time had more than double their price so switched.
2024년 5월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 9일
Dear Matthew, Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay overall and found our hotel to be really nice. It's great to know that you appreciated the spaciousness and setup of your room.We sincerely apologize for any inconvenience you experienced with the comfort of the bed and the performance of the AC unit. Your comfort is of utmost importance to us, and we will certainly look into these areas to ensure they meet the high standards we aim for.We're delighted that you found our hotel to be a better choice compared to the nearby options, and we truly value your positive comments about our establishment. We understand that price can sometimes influence decisions, and we hope to have the opportunity to welcome you back in the future, perhaps with a more competitive rate.Once again, thank you for choosing to stay with us, and we look forward to hosting you again soon!

6/10 - 괜찮아요

Christian

Mostly ok
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 6일
Dear Christian, We're genuinely grateful for your feedback and for choosing to stay with us. While we're glad to hear that your overall experience was mostly positive, we're truly sorry for any inconveniences you encountered during your stay. Your satisfaction is our utmost priority, and we're committed to addressing the issues you've raised to ensure a better experience for future guests. We appreciate your valuable input and hope to have the opportunity to exceed your expectations on your next visit.

2/10 - 너무 별로예요

Vicky

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was not happy with this stay, the street was extremely loud all night. No dishes in the kitchen suite or trash can. One of the worst stays ive ever experienced.
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 4일
Dear VIcky,We're truly sorry to hear about your disappointing experience during your stay. We understand that noise disturbances can greatly affect one's rest, and we apologize for any inconvenience caused by the street noise. Additionally, the absence of dishes and a trash can in the kitchen suite is certainly not up to our usual standards, and we apologize for this oversight. Your feedback is invaluable to us, and we're committed to addressing these issues promptly to ensure a more comfortable experience for all our guests in the future. We appreciate you bringing these concerns to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay.

10/10 - 훌륭해요

Scotty

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Value
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 4일
Hi Scotty!We're delighted to receive your 10 out of 10 rating! Your feedback means a lot to us and serves as a proof to our commitment to providing exceptional service. We're thrilled that you had such a wonderful experience during your stay. Should you ever find yourself in the area again, we'd love to welcome you back for another fantastic visit!

10/10 - 훌륭해요

Joseph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
excellent value, clean quiet and has breakfast.
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 1일
Dear Joseph, We greatly appreciate you sharing your experience with us! It's fantastic to hear that you found our hotel to be excellent value, clean, quiet, and appreciated our breakfast offerings. We strive to provide a comfortable and enjoyable stay for all our guests, and we're thrilled that we could meet your expectations. Your positive feedback motivates us to continue delivering exceptional service. We look forward to welcoming you back for another wonderful stay in the future!

8/10 - 좋아요

Marques

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the airport
2024년 4월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 29일
Dear Marques, We truly appreciate you sharing your experience with us! It's fantastic to hear that you found our hotel conveniently located near the airport. Your high rating means a lot to us, and we're glad you enjoyed your stay. We're constantly striving to enhance our guests' experiences, so if there's anything specific you think we could improve upon to earn that extra star next time, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Kamal

2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 29일
Dear Kamal, We truly appreciate you sharing your experience with us! It's wonderful to hear that your stay exceeded expectations and that you found everything to your satisfaction. Your perfect rating means the world to us. We're thrilled to have provided you with a memorable stay, and we look forward to welcoming you back for another fantastic experience in the future!

6/10 - 괜찮아요

JESSICA

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Properly is clean but run down. It was good for a quick in and out stay. Probably won’t stay again. Nicer hotels in the area for a similar price.
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 29일
Hi Jessica,We appreciate your feedback and are glad to hear that you found our property clean during your stay. While we strive to maintain high standards, we understand your concerns about the overall condition of the hotel. Your comments will be shared with our maintenance team for further evaluation. Although we regret that your experience fell short of expectations, we hope you'll consider giving us another chance to exceed them in the future.

6/10 - 괜찮아요

Brian

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The price was great, but the facilities were a little run down and there were some questionable individuals around the property.
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 25일
Hi Brian,We're glad to hear that you thought our prices were fair. Your thoughts on our services and the mood on the site are very important to us. We are always trying to make sure that our guests have a pleasant and easy stay, and your feedback will definitely help us. Since you brought these concerns to our attention, please know that we are taking steps to address them right away. We hope that we can have the chance to see you again and give you an even better experience next time!

10/10 - 훌륭해요

Sean 님, Kent

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and good manner
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 25일
Hi Sean!We're thrilled to hear that you found our hotel to be clean and appreciated the good manners of our staff! Maintaining cleanliness and ensuring our guests feel welcomed with great manners are top priorities for us. Your feedback is incredibly valuable as it lets us know we're on the right track. We look forward to welcoming you back for another wonderful stay in the future!

8/10 - 좋아요

Zhannat 님, Denver

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and friendly, but not that clean, especially bathrooms.
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 24일
Dear Zhannat,We're absolutely delighted to hear about your stay with us! It warms our hearts to know that you found our hotel beautiful and our staff friendly. Your satisfaction is our top priority, so we're thrilled that we hit the mark on those aspects. However, we're truly sorry to learn about your experience with cleanliness, particularly in the bathrooms. Rest assured, your feedback is incredibly valuable to us, and we're already taking steps to address this issue and ensure that all areas of our hotel meet the high standards of cleanliness that we strive for. Your comfort and satisfaction are paramount to us, and we're committed to making every aspect of your stay exceptional. We sincerely appreciate your feedback and hope to welcome you back soon for an even better experience!

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 24일
Hi Michael,Absolutely thrilled to hear you loved our location! Your 5 out of 5 rating means the world to us. It's fantastic to know that our spot hit the mark for you. We're all about making sure our guests have the best possible experience, and it sounds like we hit the bullseye with our location. Can't wait to welcome you back for another stellar stay!

6/10 - 괜찮아요

Javier

별로예요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 22일
Dear Javier, We're thrilled you chose to share your experience with us! While we always strive for five-star perfection, we're grateful for your honest feedback. We'd love to learn more about your stay to ensure we're continuously improving. Let's address your concerns and make your next visit an outstanding five-star experience!

4/10 - 별로예요

Derek

별로예요: 직원 및 서비스
TV did not work and no one came to look at it after I told the front desk. No coffee on the morning
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 21일
Hi Derek,We sincerely apologize for the inconvenience you experienced during your stay. Our team strives to ensure each guest enjoys a seamless experience, and we regret falling short of expectations in this instance. Rest assured, we have addressed the communication breakdown between departments to prevent similar occurrences in the future. Your feedback is invaluable in our continuous efforts to enhance our services.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly service, beautiful pool and surroundings HBO on TV coffee in the room great place
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 20일
Hi Patricia,We're thrilled to hear that you enjoyed your stay at our hotel and appreciated our friendly service. Our team takes great pride in providing exceptional hospitality to all our guests. It's fantastic to know that you found our pool and surroundings beautiful, and we're delighted that you were able to relax and unwind in such a serene environment. Your feedback regarding the amenities in your room, like HBO on TV and coffee, is greatly appreciated, and we're glad we could contribute to making your stay memorable.

10/10 - 훌륭해요

Riyadh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really calm, safe and comfortable stay. It was very clean, the breakfast was really good, the staff we’re very helpful. Will definitely come back here for my next stay in Phoenix.
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 20일
Hi Riyadh,We're delighted to hear that you had such a pleasant experience during your stay with us in Phoenix! Providing a tranquil and secure environment is always our top priority, and we're thrilled that you found our facilities to be clean and well-maintained. Our dedicated staff takes pride in delivering exceptional service, and your kind words are a testament to their hard work. We look forward to welcoming you back for another enjoyable stay whenever your travels bring you to the area again.

6/10 - 괜찮아요

Tim

출장 여행
Nice
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 20일
Hi Tim,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 - 훌륭해요

Sandra G

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really great for the price seemed upgraded.
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 19일
Hi Sandra!What a wonderful treat to find your wonderful report! We're thrilled to hear that you thought our hotel was a great deal, and it makes us happy to hear that you felt like you got a better experience than usual. Our main goal is to make you happy, so it's great to hear that we did a great job during your stay. We look forward to having you back soon for another great time!

10/10 - 훌륭해요

Cindy

2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 19일
Dear Cindy, What an absolute delight to stumble upon your glowing 5-star review! Your feedback speaks volumes, even without words. It's like a burst of sunshine on a cloudy day! We're thrilled to see that your experience with us left such a positive impression. Your support means the world to us and we can't wait to welcome you back for another fantastic stay!

10/10 - 훌륭해요

Lorena

2024년 4월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 6일
Hi Lorena,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Leah M

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 16일
Hi Leah!We truly appreciate you leaving a perfect rating for our hotel! While we're delighted to see that you had a great experience, we would love to hear more about what made your stay so enjoyable. Your feedback is invaluable to us as we strive to ensure every guest has a memorable and exceptional stay. We hope to have the pleasure of welcoming you back again soon!

10/10 - 훌륭해요

Felix charn-wah 님, deerfield

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Staffs were wonderful
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 15일
Dear Felix, We're pleased to hear that you had such a fantastic experience with our staff! They truly are the heart and soul of our hotel, and it's always wonderful to hear when their hard work and dedication make a guest's stay memorable. Your glowing review means the world to us, and we can't wait to welcome you back for another unforgettable stay!

6/10 - 괜찮아요

Cealleigh

별로예요: 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 14일
Hi Cealleigh,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 - 훌륭해요

Webb

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Price friendly and comfortable. The free breakfast was hot which was nice.
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 12일
Dear Webb, Woo-hoo! Your review just made our day! We're pleased to hear that you had such a fantastic stay and gave us a solid 5 out of 5 rating. It's like music to our ears!We're delighted that you found our prices friendly and our accommodations comfortable. Providing our guests with great value and a cozy environment is what we're all about, so it's awesome to hear that we hit the mark for you.And let's talk about that breakfast—hot and complimentary? That's what we like to hear! We believe starting the day with a delicious meal sets the tone for a great day ahead, and we're over the moon to know you enjoyed it.

10/10 - 훌륭해요

Lydia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was easy to find, close to the airport, the bed was comfy, towels big, staff helpful and friendly. I only wish I could have stayed longer and tried the pool and breakfast!
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 12일
Dear Lydia, Wow, what an awesome review! We're overjoyed to hear that your stay with us was nothing short of perfect, earning us a fantastic 5 out of 5 rating. It sounds like you hit the jackpot with your choice of accommodations!We're delighted to know that our convenient location near the airport made your journey a breeze. And isn't it just the best feeling sinking into a cozy bed after a long day of travel? We're thrilled you found our beds comfy and our towels up to snuff—it's the little things that make all the difference, right?Our team works hard to ensure every guest feels right at home, so it's fantastic to hear that you found them helpful and friendly. We'll be giving them a high-five on your behalf!We're sorry you missed out on taking a dip in our pool and indulging in our delicious breakfast—we'll make sure you have plenty of time to enjoy those on your next visit! We can't wait to welcome you back for another unforgettable stay. Until then, safe travels!

10/10 - 훌륭해요

Carmen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I like the customer service
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 10일
Dear Carmen, What an exciting review! I appreciate you telling us about your trip! It is very exhilarating to get a flawless 5-star review from you, and it is even more satisfying to hear that our customer service was appreciated!Hearing that our team's excellent service contributed to making your stay unforgettable makes us very happy. We'll be sure to thank them for their amazing work in making your stay with us so memorable.We value your opinions greatly, and visitors like you motivate us to keep aiming for perfection each and every day. We hope to have you back soon for another amazing visit!

6/10 - 괜찮아요

fernanda

2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 1일
Dear Fernanda, We’re grateful for your feedback and appreciate you taking the time to share your experience with us. While we're glad to see you enjoyed certain aspects of your stay, we also acknowledge there were areas where we fell short of meeting your expectations. Your satisfaction is our priority, and we're committed to addressing any concerns you may have had to ensure that your next visit exceeds your expectations. Please feel free to reach out to our team directly so we can further understand and resolve any issues you encountered. We hope to have the opportunity to welcome you back and provide you with a truly exceptional experience.

10/10 - 훌륭해요

Greg

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hot tub down
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 10일
Dear Greg, What a pleasure to hear from you! Your feedback is like a ray of sunshine on a cloudy day—thanks a bunch for taking the time to share your experience with us.We're absolutely thrilled that you gave us a stellar 5 out of 5 rating, despite the hiccup with our hot tub. We're sorry to hear it was down during your stay—hot tubs are indeed one of those little luxuries that can really elevate the whole experience. Rest assured, we've got our maintenance team on it faster than you can say "relaxation" to get that bubbly goodness back up and running.It's awesome to hear that you found everything else to your liking! Your satisfaction is our top priority, so we're delighted to know we hit the mark in all other areas.We can't thank you enough for choosing us for your getaway, and we can't wait to welcome you back for another fantastic stay, complete with a fully operational hot tub experience!

10/10 - 훌륭해요

Mark 님, San Luis Obispo

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quiet comfortable beds clean everything works large TV didn’t like the channels
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 9일
Dear Mark, What a delight to read your review! We're absolutely thrilled to hear that you had a fantastic stay with us, awarding us a stellar 5 out of 5 rating. It sounds like you enjoyed the tranquility and comfort of our beds, and we couldn't be happier to know that everything met your expectations, from cleanliness to functionality.While we're delighted that our large TV added to your comfort, we're sorry to hear that the channel selection didn't quite hit the mark for you. Your feedback is invaluable, and we'll certainly take it into consideration as we strive to enhance our offerings and provide an even more enjoyable experience for our guests.We're immensely grateful for your kind words and for choosing to stay with us. It would be our pleasure to welcome you back for another wonderful stay whenever your travels bring you our way again!

10/10 - 훌륭해요

halina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 10일
Dear Halina, High-five and a big virtual hug for giving us a stellar 5 out of 5 rating! Your feedback speaks volumes, and we're absolutely thrilled to hear that you had a fantastic experience during your stay.Your satisfaction is our top priority, so knowing that we hit the mark in every aspect of your visit brings us immense joy. We're dancing with delight over here!If there's ever anything we can do to make your next stay even more memorable, just give us a shout. We're here to turn your hotel experience into a delightful adventure every single time!Looking forward to welcoming you back for another incredible stay soon!

8/10 - 좋아요

Scott

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
load heater
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 7일
Hi Scott,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

Carla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Some plumbing problems
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 6일
Hi Carla,We appreciate your feedback regarding the plumbing issues you experienced during your stay. Ensuring the comfort and satisfaction of our guests is our utmost priority, and we sincerely apologize for any inconvenience caused. Our maintenance team is actively addressing the concerns you've raised to ensure that such issues are promptly resolved. We hope that despite this setback, you were able to enjoy the other aspects of your stay with us, and we look forward to the opportunity to welcome you back in the future.

10/10 - 훌륭해요

Toni

좋아요: 숙박 시설 상태 및 시설
It was comfortable & clean staff was greet
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 5일
Dear Toni, We're thrilled to receive your glowing 5-star review! Your feedback is invaluable to us. We're delighted to hear that you found our hotel comfortable, clean, and our staff welcoming. Providing exceptional experiences is our top priority, and we're delighted that we could meet your expectations. We look forward to welcoming you back on your next visit!

10/10 - 훌륭해요

Jason

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good place to stay that’s affordable
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 5일
Dear Jason, We're delighted to hear you had such a positive experience during your stay with us! It's fantastic to know that you found our hotel to be both comfortable and affordable. Your perfect rating means a lot to us. We strive to provide our guests with a wonderful stay that fits within their budget, and we're thrilled to have met your expectations. We hope to welcome you back for another excellent stay in the future!

2/10 - 너무 별로예요

Maureen

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
The reception is not very accommodating, when we needed some kitchen ware, they said they don’t have it.
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 3일
Dear Maureen,We're so sorry to hear that you had a bad experience with our front desk and that you couldn't find any tools during your stay. Your feedback is important to us, and we're sorry if this caused you any trouble. We work hard to give all of our guests great service, and we will talk about this problem with our front desk staff to make sure that contact and access to amenities are better in the future. We hope to once again have the chance to welcome you back and give you the great service you deserve.

8/10 - 좋아요

Yasemin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Property was good. But my card got hacked after staying here..
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 3일
Dear Yasemin,We're really sorry to hear about what happened, and we know how stressful it must have been to have had that happen. We do everything we can to keep our guests' information safe, but we're sorry that this happened to you during your stay. Please know that we are very concerned about these kinds of events and will be looking into them further to fix any possible weaknesses. Your feedback is very important to us, and we appreciate you letting us know about this. We hope that we will have the chance to earn your trust again in the future. Please don't hesitate to get in touch if there's anything else we can do to help you.

6/10 - 괜찮아요

Tim

별로예요: 편의 시설/서비스
Needs a fitness room
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 2일
Dear Tim, We're grateful for your feedback and for choosing to stay with us. We understand the importance of providing amenities that enhance our guests' experience, and we apologize for any inconvenience caused by the absence of a fitness room during your stay. Rest assured, your comments have been duly noted, and we'll certainly consider them as we continue to improve our offerings. We strive to create a comfortable and accommodating environment for all our guests, and we hope to have the opportunity to welcome you back in the future, with an even better experience awaiting you.

2/10 - 너무 별로예요

Brianna

2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 19일
Dear Brianna,We're truly sorry to hear about your experience at our hotel. Your feedback is valuable to us, and while we wish we knew more about your specific concerns, we understand that sometimes issues arise that make it challenging to articulate them. We strive to provide exceptional service and comfort to all our guests, and it's disheartening to hear that we fell short of your expectations. Please know that your satisfaction is our top priority, and we would welcome the opportunity to address any concerns you may have had during your stay. We hope to have the chance to regain your trust in the future.

4/10 - 별로예요

Saber

별로예요: 숙박 시설 상태 및 시설
Bathroom area doesnt have neither towel rack or washing hand toilet vanity with sink...
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 3월 30일
Hi Saber,We appreciate your feedback regarding the bathroom amenities. Our team constantly seeks to enhance our guests' experiences, and your input helps us identify areas for improvement. We understand the importance of convenient facilities and will review your comments closely to ensure we continue to provide comfortable accommodations. Thank you for choosing to stay with us, and we hope to welcome you back for an even more enjoyable stay in the future.

10/10 - 훌륭해요

Richard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The pool and jacuzzi were maintained well the jacuzzi didn't have any heavy chlorine smell, great breakfast
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 30일
Dear Richard, What a delightful review! We're absolutely thrilled to hear that you had a fantastic stay with us and awarded us a stellar 5 out of 5 rating. It sounds like you made the most of our pool and jacuzzi—nothing beats a relaxing soak without that overpowering chlorine smell, right?We're over the moon to hear that you enjoyed our breakfast offerings! We believe a great day starts with a great meal, and it's fantastic to know we hit the mark for you.Your kind words truly mean the world to us and serve as a wonderful motivation for our team to keep up the great work. We can't wait to welcome you back for another memorable stay!

4/10 - 별로예요

Sarah

단체 여행, 출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
Extremely loud all night long
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 30일
Dear Sarah, We appreciate you sharing your experience with us and regret to hear that your stay fell short of expectations due to noise disturbances. Our team understands the importance of a peaceful environment for a restful night's sleep, and we sincerely apologize for any inconvenience caused. Rest assured, we have already spoken to our housekeeping team to ensure they are vigilant in addressing noise issues promptly. We are continuously working to improve our guests' experiences, and your feedback will certainly aid us in this endeavor. We hope to have the opportunity to welcome you back for a more serene stay in the future.

10/10 - 훌륭해요

Valerie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only thing was our floor was very dirty. It needed to be mopped
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 28일
Dear Valerie, Woohoo! A perfect 5 out of 5 rating from you? That's music to our ears! We're thrilled that you had such a fantastic stay overall.Now, about that little hiccup with the dirty floor—first off, our sincerest apologies for any inconvenience this may have caused. We're all about keeping things squeaky clean around here, so we're bummed to hear that we missed the mark on that front. Rest assured, we'll be taking immediate action to ensure that our floors are sparkling from top to bottom for all our future guests.Your feedback is invaluable to us as we continue to strive for perfection, so thank you for bringing this to our attention. We can't wait to welcome you back for another wonderful stay and show you just how spotless our floors can be!

10/10 - 훌륭해요

Erendida 님, Seattle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great breakfast
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 26일
Dear Erendida, We're thrilled to hear you enjoyed our breakfast spread! Your perfect 5-star rating is the cherry on top of our pancake stack! It's fantastic to know that you found our breakfast offerings to your liking. We believe that starting your day with a scrumptious meal sets the tone for a wonderful day ahead, and we're delighted we could provide that experience for you. Whether it's the aroma of freshly brewed coffee or the tempting array of pastries, we aim to ensure every bite is a delight. We appreciate your kind words and can't wait to welcome you back for another delicious breakfast experience!

4/10 - 별로예요

Joselyn

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
.
2024년 3월에 4박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 26일
Dear Joselyn, We're genuinely sorry to hear that your experience at our hotel was not up to par, and we sincerely apologize for any inconvenience or discomfort you encountered during your stay.

8/10 - 좋아요

belen paulina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 27일
Dear Belen, Wow, your feedback is like a burst of sunshine on a cloudy day! We're thrilled to hear about your experience at our hotel. Your 4 out of 5 rating tells us we're hitting the mark, but we're always striving to reach for the stars. We're eager to know how we can turn that 4 into a perfect 5 for your next stay! Looking forward to welcoming you back soon.

10/10 - 훌륭해요

Jennifer

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Toilet too close to wall. You get up and hits the wall. Should be moved farther from wall. Floors could use a mop.
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 26일
Dear Jennifer, What a wonderful review; we truly appreciate you choosing to stay with us. Your insights are invaluable to us. It's wonderful to hear that you rated us 5 out of 5, and we're glad you chose to highlight areas where we can improve. Rest assured, we'll take your comments about the toilet and floors seriously. We're always striving to enhance our guests' experiences, and your input helps us do just that. We appreciate your support and hope to welcome you back soon for an even more delightful stay!

4/10 - 별로예요

Tzu-Ching

가족 여행
We reserved a King bed with sofa bed but we didn't realize there is no sofa bed in our room before the sleeping time. So, we had to change the room in the late evening. Check your room if there is a sofa bed first when you go in your room.
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 3월 26일
Dear Tzu-Ching, We're glad you chose to stay with us and appreciate you sharing your experience! It's unfortunate to hear that your stay didn't meet your expectations due to the sofa bed oversight. Your feedback is invaluable, and we apologize for any inconvenience this caused. We'll take this into account to ensure smoother experiences for our future guests. We hope despite this hiccup, you were able to enjoy the rest of your time with us, and we look forward to welcoming you back for an even better stay next time!