내부 세부 사진

슈어스테이 플러스 호텔 바이 베스트 웨스턴 템피 유니버시티 여행 후기

3 out of 5

이용 후기

6.8
평점 10 - 훌륭해요. 1008개 이용 후기 중 294개" "
평점 8 - 좋아요. 1008개 이용 후기 중 217개" "
평점 6 - 괜찮아요. 1008개 이용 후기 중 185개" "
평점 4 - 별로예요. 1008개 이용 후기 중 143개" "
평점 2 - 너무 별로예요. 1008개 이용 후기 중 169개" "

7.2/10

청결 상태

7.2/10

직원 및 서비스

6.6/10

편의 시설/서비스

6.8/10

숙박 시설 상태 및 시설

7.0/10

친환경

이용 후기

8/10 - 좋아요

Hae-kwang

출장 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2020년 12월에 1박 숙박함
답변 제공: Post 1429 Team 님, 2021년 1월 1일
Thank You

2/10 - 너무 별로예요

Marianne

출장 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Our room was not cleaned daily by housekeeping. No internet smf this was a business trip. Workout room was being repaired …so no workout.
2024년 5월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 24일
Dear Marianne, Thank you for sharing your feedback with us. We deeply regret to hear about the issues you encountered during your stay. It's disappointing that your room was not cleaned daily and that our internet service was unavailable, especially since this was a business trip. We understand how crucial a functional internet connection is for our business guests. Additionally, we apologize for the inconvenience caused by the workout room being under repair. Your experience does not reflect the high standards we strive to maintain, and we are committed to addressing these concerns to improve our services. We hope to have the opportunity to provide you with a better experience in the future.

10/10 - 훌륭해요

David

출장 여행, 가족 여행
I was satisfied with everything, I would be back here again……thx 4 ya service God bless…
2024년 5월에 4박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 24일
Dear David, We're absolutely thrilled to hear that you had such a fantastic experience during your stay with us! Thank you immensely for taking the time to share your positive feedback. It's wonderful to know that our services met your expectations and left you feeling satisfied. Your kind words truly motivate us to continue delivering exceptional experiences to all our guests. We can't wait to welcome you back for another wonderful stay, and until then, we wish you all the best. God bless you too!

8/10 - 좋아요

Joannie

연인과의 여행
L’hébergement n’était pas cher et correspondait à mes ententes niveau qualité - prix ! Satisfaisant!
2024년 5월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 24일
Dear Joannie, We're delighted to hear that you found our accommodations to be in line with your expectations regarding quality and price! Providing excellent value for our guests is something we take great pride in. Thank you for taking the time to share your positive experience with us. We look forward to welcoming you back for another satisfying stay in the future!

8/10 - 좋아요

Jeffrey

좋아요: 청결 상태
Hair dryrr didn't work nor did the microwave. Otherwise room was clean and comfortable.
2024년 5월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 22일
Hi Jeffrey!We appreciate you taking the time to tell us about your recent stay with us. Our deepest condolences for the trouble you had when the hair dryer and microwave didn't work right. We care a lot about your happiness and comfort, so we're glad to hear that the room was clean and cozy even with these problems. Rest assured that the broken items have been fixed so that this does not happen again. We hope to be able to welcome you back and give you a perfect experience again in the future. Thanks for waiting and being able to understand.

8/10 - 좋아요

HAMILTON

출장 여행
It is okay for a couple nights. Next to major street. Lots of noise
2024년 5월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 22일
Dear Hamilton,We're genuinely sorry to hear that your stay fell short of expectations due to the noise from the nearby street. We understand that peace and quiet are crucial for a comfortable experience, and we regret that this aspect affected your enjoyment. We'll certainly look into potential solutions to mitigate the noise disturbance to ensure future guests can enjoy a more tranquil stay. We appreciate your feedback and hope you'll consider giving us another chance to provide you with a more pleasant experience in the future.

10/10 - 훌륭해요

Leanna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like that even though it was near Tempe Beach it still felt secluded
2024년 5월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 21일
Hi Leanna!Thanks for your terrific comments! We're happy to hear that you liked how our hotel's location struck a perfect mix between being close to Tempe Beach and being in a quiet, out of the way place. It makes us happy to know that we were able to give you a peaceful place to stay during your stay. We hope to see you again soon for another peaceful escape!

10/10 - 훌륭해요

Sylvan

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked all the extra lighting outside!
2024년 5월에 4박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 21일
Hi Sylvan!Thank you for your positive feedback! We're thrilled to hear that you appreciated the extra lighting outside. We believe that good lighting can greatly enhance the safety and ambiance of our hotel, and it's wonderful to know that it made a difference during your stay. We hope to welcome you back soon!

4/10 - 별로예요

Moonis

출장 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Utterly disappointed. Stayed two nights. Did not have wifi the whole time. I came to Phoenix for a conference and needed to get some work done from my hotel. Was unable to do that.
2024년 5월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 20일
Dear Moonis, I'm sincerely sorry to hear about your disappointing experience during your recent stay with us. It's truly disheartening to know that you encountered issues with the WiFi throughout your two-night visit, especially when you needed it for work purposes during your conference in Phoenix. I completely understand how crucial a reliable internet connection is, particularly when it comes to staying productive while away from home. Please know that we take your feedback seriously, and we're actively working to address this matter to ensure that future guests don't encounter similar inconveniences. We appreciate you bringing this to our attention and hope for the opportunity to make it right should your travels bring you back to Phoenix.

6/10 - 괜찮아요

Silvia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was easy and rooms were very clean
2024년 5월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 19일
Hi Silvia,Thank you for your positive feedback about the check-in process and the cleanliness of our rooms. We are delighted to hear that you had a smooth check-in experience and found your accommodations to be spotless. Our team works diligently to maintain high standards of cleanliness and efficiency, and it's wonderful to know that their efforts are appreciated. We look forward to welcoming you back on your next visit.

10/10 - 훌륭해요

Daniel

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
Staff is always wonderful especially Leslie at front desk
2024년 5월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 19일
Hi Daniel,Thank you for your positive feedback! We are thrilled to hear that our staff, particularly Leslie at the front desk, made your stay enjoyable. Our team works hard to provide exceptional service, and it's gratifying to know that their efforts made a positive impact on your experience. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 - 훌륭해요

Howard

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 20일
Dear Howard, We're absolutely thrilled to see your perfect 5-star rating! While we're always eager to hear more about your experience, we understand that sometimes the words simply escape us when everything is just right. Your rating speaks volumes, and we're delighted to have met or exceeded your expectations during your stay with us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon for another exceptional experience!

10/10 - 훌륭해요

Chris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was a great motel! It was close to the event we needed to be at late night easy to get back to our room! Which was a plus. There were no where get something to drink at unless you walk or drive.
2024년 5월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 19일
Hi Chris,We're thrilled to hear that you found our motel convenient for your late-night event and appreciated the ease of returning to your room. Our proximity to your destination was indeed a plus. Regarding the availability of drinks, we regret any inconvenience you experienced. We always strive to enhance our guests' experience and will take your feedback into consideration for future improvements.

8/10 - 좋아요

Nancy 님, Ashford

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice stay. Maintained well and clean. The nightly rate was amazing. I will definitely stay here again when in the area.
답변 제공: Guest Relations Management 님, 2024년 5월 16일
Hi Nancy,Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed your stay and found our hotel well-maintained and clean. Providing exceptional value is always our goal, and we're delighted that you found our nightly rate amazing. We can't wait to welcome you back on your next visit to the area! If there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know. Safe travels!

8/10 - 좋아요

Dana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staffperson was courteous and accommodating, room and grounds were clean - it was just that the people in the next room were very loud late at night. Convenient location close to freeway.
2024년 5월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 15일
Dear Dana, Thank you so much for taking the time to share your experience with us! We're delighted to hear that you found our staff to be courteous and accommodating, and that you appreciated the cleanliness of both the room and our grounds.We understand the importance of a peaceful night's rest, and we apologize for any disturbance caused by noise from neighboring guests. Your feedback is invaluable to us, and we'll certainly look into ways to address noise concerns more effectively in the future.On a brighter note, we're thrilled that our convenient location close to the freeway was beneficial for your travels. Should your adventures bring you back to the area, we would love the opportunity to welcome you again for an even more enjoyable stay. Until then, safe travels and warm regards!

2/10 - 너무 별로예요

Pablo

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very rude to me. Specially the manager Alma K. They extort you to pay a $200 deposit for one $70 night. It’s very bad that Expedia doesn’t warn you of this borderline scams. Don’t go to this nasty place.
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 15일
Dear Pablo, I'm truly sorry to hear about your disappointing experience at our hotel. It's disheartening to learn that you encountered rudeness from our staff, especially from our manager, Alma K. I completely understand your frustration regarding the unexpected deposit requirement, and I apologize for any inconvenience it caused. We strive to provide transparent and hospitable service to all our guests, and it's evident we fell short in this instance. Your feedback is invaluable to us, and we'll use it to address these issues promptly to ensure a better experience for future guests. We appreciate your honesty and hope for the opportunity to regain your trust in the future.

10/10 - 훌륭해요

Glenda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in went quickly. Room was clean. Convenient to Tempe activities. Price was right. Close parking. Quiet in our area. Seemed safe.
2024년 5월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 15일
Dear Glenda, We're thrilled to hear about your fantastic experience during your stay with us! Thank you for taking the time to share your positive feedback. It's wonderful to know that our check-in process was efficient, your room met your expectations in terms of cleanliness, and that you found our location convenient for exploring Tempe's activities. We're glad the price was just right for you and that you appreciated the convenience of our parking facilities. Your safety and comfort are our top priorities, so we're delighted that you felt secure and enjoyed a quiet atmosphere during your time here. We truly appreciate your kind words and look forward to welcoming you back for another memorable stay!

8/10 - 좋아요

Christopher Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great price and a good stay
2024년 5월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 15일
Dear Michael, Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a good stay and found our prices to your liking. Providing excellent value for our guests is something we strive for, and we're delighted that you found it in your experience with us.Your satisfaction is our top priority, so if there's anything specific you enjoyed or any suggestions you have for us to make your next visit even better, please don't hesitate to let us know. We truly appreciate your support and hope to welcome you back for another wonderful stay soon!

10/10 - 훌륭해요

Lynn

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It weas convenient to the airport, and had lots of options to eat and shop
2024년 5월에 5박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 13일
Hi Lynn,We're thrilled to hear that you found our hotel's location convenient, especially with its proximity to the airport. Providing a variety of dining and shopping options is something we take pride in, as we strive to offer our guests a well-rounded experience during their stay. We're delighted that you were able to take advantage of these amenities. Your satisfaction is our top priority, and we appreciate your feedback as we continuously work to enhance our guests' experiences.

10/10 - 훌륭해요

Daniel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the staff
2024년 5월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 13일
Hi Daniel,We're thrilled to hear that you had a positive experience with our staff during your stay at our hotel. Our team takes great pride in providing exceptional service and ensuring that each guest feels welcomed and valued throughout their visit. We understand that a warm and friendly atmosphere can greatly enhance your overall stay, and we're delighted that our staff made such a positive impression on you. Your feedback is truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.

8/10 - 좋아요

George

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s a dated property but ok for price.
2024년 5월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 10일
Dear George, Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our hotel to be a great value during your recent stay. While we understand that some aspects of our property may appear dated, we're constantly working on ways to enhance our guests' experience and modernize our facilities.Your satisfaction is our top priority, and we appreciate your understanding and patience as we strive to make improvements. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

8/10 - 좋아요

Suzette

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I stayed for 2 nights and it’s not bad. Only negative things I can say is the walls are paper thin, so hope you don’t get a loud neighbor. There was trash in the trash can when we first arrived. The bathtub was a bit dirty. Finally, a couple burn marks on the floor. Overall, comfy, clean looking bed, a good space, and in a good spot with a couple food places nearby.
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 10일
Dear Suzette, Thank you so much for taking the time to share your thoughts on your recent stay with us! We're thrilled to hear that you found our location convenient and enjoyed the comfort of our beds. Your feedback regarding the noise levels, cleanliness, and maintenance issues is invaluable to us, and we sincerely apologize for any inconvenience you experienced.Rest assured, we're already addressing the concerns you raised with our team to ensure that future guests have an even better experience. Your comfort and satisfaction are our top priorities, and we're committed to delivering the highest standards of service.We're delighted that you found our hotel to be a cozy and convenient home away from home, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even more memorable, please don't hesitate to let us know. Safe travels!

8/10 - 좋아요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was a really nice hotel! Room was big, and nice setup. Bed wasn't that comfortable, and the AC was struggling to keep it cold, but wasn't overly hot, and with a box fan I bought cooled down nicely. Stayed at Motel 6 across street after, and this place was way better! Just the price at the time had more than double their price so switched.
2024년 5월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 9일
Dear Matthew, Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay overall and found our hotel to be really nice. It's great to know that you appreciated the spaciousness and setup of your room.We sincerely apologize for any inconvenience you experienced with the comfort of the bed and the performance of the AC unit. Your comfort is of utmost importance to us, and we will certainly look into these areas to ensure they meet the high standards we aim for.We're delighted that you found our hotel to be a better choice compared to the nearby options, and we truly value your positive comments about our establishment. We understand that price can sometimes influence decisions, and we hope to have the opportunity to welcome you back in the future, perhaps with a more competitive rate.Once again, thank you for choosing to stay with us, and we look forward to hosting you again soon!

6/10 - 괜찮아요

Christian

Mostly ok
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 6일
Dear Christian, We're genuinely grateful for your feedback and for choosing to stay with us. While we're glad to hear that your overall experience was mostly positive, we're truly sorry for any inconveniences you encountered during your stay. Your satisfaction is our utmost priority, and we're committed to addressing the issues you've raised to ensure a better experience for future guests. We appreciate your valuable input and hope to have the opportunity to exceed your expectations on your next visit.

2/10 - 너무 별로예요

Vicky

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was not happy with this stay, the street was extremely loud all night. No dishes in the kitchen suite or trash can. One of the worst stays ive ever experienced.
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 4일
Dear VIcky,We're truly sorry to hear about your disappointing experience during your stay. We understand that noise disturbances can greatly affect one's rest, and we apologize for any inconvenience caused by the street noise. Additionally, the absence of dishes and a trash can in the kitchen suite is certainly not up to our usual standards, and we apologize for this oversight. Your feedback is invaluable to us, and we're committed to addressing these issues promptly to ensure a more comfortable experience for all our guests in the future. We appreciate you bringing these concerns to our attention, and we hope to have the opportunity to welcome you back for a much-improved stay.

10/10 - 훌륭해요

Scotty

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Value
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 4일
Hi Scotty!We're delighted to receive your 10 out of 10 rating! Your feedback means a lot to us and serves as a proof to our commitment to providing exceptional service. We're thrilled that you had such a wonderful experience during your stay. Should you ever find yourself in the area again, we'd love to welcome you back for another fantastic visit!

2/10 - 너무 별로예요

Alfred

2024년 4월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 22일
Dear Alfred,We're sincerely sorry to see your experience fell short of expectations. Your feedback is invaluable, even without additional details. It signals to us that something wasn't right during your stay, and for that, we apologize. We strive for excellence in every aspect of our service, and your dissatisfaction is something we take seriously. If you're open to sharing more about your experience, we'd love to hear from you. Your insights would help us address any shortcomings and ensure a better experience for future guests.

10/10 - 훌륭해요

Joseph

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
excellent value, clean quiet and has breakfast.
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 1일
Dear Joseph, We greatly appreciate you sharing your experience with us! It's fantastic to hear that you found our hotel to be excellent value, clean, quiet, and appreciated our breakfast offerings. We strive to provide a comfortable and enjoyable stay for all our guests, and we're thrilled that we could meet your expectations. Your positive feedback motivates us to continue delivering exceptional service. We look forward to welcoming you back for another wonderful stay in the future!

8/10 - 좋아요

Marques

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Close to the airport
2024년 4월에 3박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 29일
Dear Marques, We truly appreciate you sharing your experience with us! It's fantastic to hear that you found our hotel conveniently located near the airport. Your high rating means a lot to us, and we're glad you enjoyed your stay. We're constantly striving to enhance our guests' experiences, so if there's anything specific you think we could improve upon to earn that extra star next time, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Kamal

2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 29일
Dear Kamal, We truly appreciate you sharing your experience with us! It's wonderful to hear that your stay exceeded expectations and that you found everything to your satisfaction. Your perfect rating means the world to us. We're thrilled to have provided you with a memorable stay, and we look forward to welcoming you back for another fantastic experience in the future!

6/10 - 괜찮아요

JESSICA

출장 여행
좋아요: 직원 및 서비스, 편의 시설/서비스
Properly is clean but run down. It was good for a quick in and out stay. Probably won’t stay again. Nicer hotels in the area for a similar price.
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 29일
Hi Jessica,We appreciate your feedback and are glad to hear that you found our property clean during your stay. While we strive to maintain high standards, we understand your concerns about the overall condition of the hotel. Your comments will be shared with our maintenance team for further evaluation. Although we regret that your experience fell short of expectations, we hope you'll consider giving us another chance to exceed them in the future.

10/10 - 훌륭해요

luis

2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 5월 16일
Hi Luis!We're absolutely thrilled to see your perfect 5-star rating! While we're always eager to hear more about your experience, we understand that sometimes the words simply escape us when everything is just right. Your rating speaks volumes, and we're delighted to have met or exceeded your expectations during your stay with us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon for another exceptional experience!

6/10 - 괜찮아요

Brian

출장 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The price was great, but the facilities were a little run down and there were some questionable individuals around the property.
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 25일
Hi Brian,We're glad to hear that you thought our prices were fair. Your thoughts on our services and the mood on the site are very important to us. We are always trying to make sure that our guests have a pleasant and easy stay, and your feedback will definitely help us. Since you brought these concerns to our attention, please know that we are taking steps to address them right away. We hope that we can have the chance to see you again and give you an even better experience next time!

10/10 - 훌륭해요

Sean 님, Kent

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean and good manner
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 25일
Hi Sean!We're thrilled to hear that you found our hotel to be clean and appreciated the good manners of our staff! Maintaining cleanliness and ensuring our guests feel welcomed with great manners are top priorities for us. Your feedback is incredibly valuable as it lets us know we're on the right track. We look forward to welcoming you back for another wonderful stay in the future!

8/10 - 좋아요

Zhannat 님, Denver

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful and friendly, but not that clean, especially bathrooms.
2024년 3월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 24일
Dear Zhannat,We're absolutely delighted to hear about your stay with us! It warms our hearts to know that you found our hotel beautiful and our staff friendly. Your satisfaction is our top priority, so we're thrilled that we hit the mark on those aspects. However, we're truly sorry to learn about your experience with cleanliness, particularly in the bathrooms. Rest assured, your feedback is incredibly valuable to us, and we're already taking steps to address this issue and ensure that all areas of our hotel meet the high standards of cleanliness that we strive for. Your comfort and satisfaction are paramount to us, and we're committed to making every aspect of your stay exceptional. We sincerely appreciate your feedback and hope to welcome you back soon for an even better experience!

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Location
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 24일
Hi Michael,Absolutely thrilled to hear you loved our location! Your 5 out of 5 rating means the world to us. It's fantastic to know that our spot hit the mark for you. We're all about making sure our guests have the best possible experience, and it sounds like we hit the bullseye with our location. Can't wait to welcome you back for another stellar stay!

10/10 - 훌륭해요

Maria

2024년 3월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 13일
Hi Maria,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

6/10 - 괜찮아요

Javier

별로예요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 22일
Dear Javier, We're thrilled you chose to share your experience with us! While we always strive for five-star perfection, we're grateful for your honest feedback. We'd love to learn more about your stay to ensure we're continuously improving. Let's address your concerns and make your next visit an outstanding five-star experience!

4/10 - 별로예요

Derek

별로예요: 직원 및 서비스
TV did not work and no one came to look at it after I told the front desk. No coffee on the morning
2024년 2월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 21일
Hi Derek,We sincerely apologize for the inconvenience you experienced during your stay. Our team strives to ensure each guest enjoys a seamless experience, and we regret falling short of expectations in this instance. Rest assured, we have addressed the communication breakdown between departments to prevent similar occurrences in the future. Your feedback is invaluable in our continuous efforts to enhance our services.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Friendly service, beautiful pool and surroundings HBO on TV coffee in the room great place
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 20일
Hi Patricia,We're thrilled to hear that you enjoyed your stay at our hotel and appreciated our friendly service. Our team takes great pride in providing exceptional hospitality to all our guests. It's fantastic to know that you found our pool and surroundings beautiful, and we're delighted that you were able to relax and unwind in such a serene environment. Your feedback regarding the amenities in your room, like HBO on TV and coffee, is greatly appreciated, and we're glad we could contribute to making your stay memorable.

10/10 - 훌륭해요

Riyadh

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really calm, safe and comfortable stay. It was very clean, the breakfast was really good, the staff we’re very helpful. Will definitely come back here for my next stay in Phoenix.
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 20일
Hi Riyadh,We're delighted to hear that you had such a pleasant experience during your stay with us in Phoenix! Providing a tranquil and secure environment is always our top priority, and we're thrilled that you found our facilities to be clean and well-maintained. Our dedicated staff takes pride in delivering exceptional service, and your kind words are a testament to their hard work. We look forward to welcoming you back for another enjoyable stay whenever your travels bring you to the area again.

6/10 - 괜찮아요

Tim

출장 여행
Nice
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 20일
Hi Tim,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comment and high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 - 훌륭해요

Sandra G

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really great for the price seemed upgraded.
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 19일
Hi Sandra!What a wonderful treat to find your wonderful report! We're thrilled to hear that you thought our hotel was a great deal, and it makes us happy to hear that you felt like you got a better experience than usual. Our main goal is to make you happy, so it's great to hear that we did a great job during your stay. We look forward to having you back soon for another great time!

10/10 - 훌륭해요

Cindy

2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 19일
Dear Cindy, What an absolute delight to stumble upon your glowing 5-star review! Your feedback speaks volumes, even without words. It's like a burst of sunshine on a cloudy day! We're thrilled to see that your experience with us left such a positive impression. Your support means the world to us and we can't wait to welcome you back for another fantastic stay!

10/10 - 훌륭해요

Lorena

2024년 4월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 5월 6일
Hi Lorena,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 - 훌륭해요

Leah M

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 16일
Hi Leah!We truly appreciate you leaving a perfect rating for our hotel! While we're delighted to see that you had a great experience, we would love to hear more about what made your stay so enjoyable. Your feedback is invaluable to us as we strive to ensure every guest has a memorable and exceptional stay. We hope to have the pleasure of welcoming you back again soon!

10/10 - 훌륭해요

Felix charn-wah 님, deerfield

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Staffs were wonderful
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 15일
Dear Felix, We're pleased to hear that you had such a fantastic experience with our staff! They truly are the heart and soul of our hotel, and it's always wonderful to hear when their hard work and dedication make a guest's stay memorable. Your glowing review means the world to us, and we can't wait to welcome you back for another unforgettable stay!

6/10 - 괜찮아요

Cealleigh

별로예요: 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Specialist 님, 2024년 4월 14일
Hi Cealleigh,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 - 훌륭해요

Webb

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Price friendly and comfortable. The free breakfast was hot which was nice.
2024년 4월에 2박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 12일
Dear Webb, Woo-hoo! Your review just made our day! We're pleased to hear that you had such a fantastic stay and gave us a solid 5 out of 5 rating. It's like music to our ears!We're delighted that you found our prices friendly and our accommodations comfortable. Providing our guests with great value and a cozy environment is what we're all about, so it's awesome to hear that we hit the mark for you.And let's talk about that breakfast—hot and complimentary? That's what we like to hear! We believe starting the day with a delicious meal sets the tone for a great day ahead, and we're over the moon to know you enjoyed it.

10/10 - 훌륭해요

Lydia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was easy to find, close to the airport, the bed was comfy, towels big, staff helpful and friendly. I only wish I could have stayed longer and tried the pool and breakfast!
2024년 4월에 1박 숙박함
답변 제공: Guest Relations Management 님, 2024년 4월 12일
Dear Lydia, Wow, what an awesome review! We're overjoyed to hear that your stay with us was nothing short of perfect, earning us a fantastic 5 out of 5 rating. It sounds like you hit the jackpot with your choice of accommodations!We're delighted to know that our convenient location near the airport made your journey a breeze. And isn't it just the best feeling sinking into a cozy bed after a long day of travel? We're thrilled you found our beds comfy and our towels up to snuff—it's the little things that make all the difference, right?Our team works hard to ensure every guest feels right at home, so it's fantastic to hear that you found them helpful and friendly. We'll be giving them a high-five on your behalf!We're sorry you missed out on taking a dip in our pool and indulging in our delicious breakfast—we'll make sure you have plenty of time to enjoy those on your next visit! We can't wait to welcome you back for another unforgettable stay. Until then, safe travels!