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모텔 6 피놀리, 캘리포니아 여행 후기

2 out of 5
모텔 6 피놀리, 캘리포니아
1501 Fitzgerald Dr, Pinole, CA

이용 후기

7.4

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 438개" "
평점 8 - 좋아요. 1000개 이용 후기 중 171개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 135개" "
평점 4 - 별로예요. 1000개 이용 후기 중 115개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 141개" "

7.6/10

청결 상태

8.2/10

직원 및 서비스

6.4/10

편의 시설/서비스

7.4/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

2/10 - 너무 별로예요

MYOUNGHEE

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I took a cold shower after the day's fatigue. It's the worst. The bed was uncomfortable and the sheets were not clean.
2023년 5월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 6월 7일
Hi Myounghee,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

4/10 - 별로예요

Douglas

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
We asked for a handicapped room. Nope. We were told that we would be moved to one in a couple of days. Nope. Stayed two weeks. No handicapped room. The room reeked of smoke. When we opened the door all we could smell was weed. Only one facecloth for our room. FOR THREE PEOPLE!! The staff were friendly enough but the property has gone down horribly since we stayed there a few years ago. Wouldn’t stay again.
2024년 4월에 14박 숙박함

8/10 - 좋아요

fernando

Good service
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 4월 23일
Hi Traveler,Thank you for positively rating your stay!!Maz K.#Team6

6/10 - 괜찮아요

Shi Shyuan

2024년 4월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 4월 19일
Hey friend, thanks for taking time to share your review. We appreciate your support.Natalie #Team6

2/10 - 너무 별로예요

Vyonne

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here a year ago and I was a pleasant experience so that’s why we opted to come back. However, in a years time this hotel has went to trash. Homeless sleeping in the parking lot, a lady outside of her room visibly smoking a crack pipe. Our room was dirty and looks as it hadn’t been cleaned just a sheet and pillowcase change. The bed was sunken in to where my back and legs are hurting. It was horrible. I do not recommend. Thank you!
2024년 3월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2024년 4월 3일
Hi Vyonne, We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Natalie #Team6

10/10 - 훌륭해요

Maria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 3월 29일
Hi Maria,Thank you for the perfect rating!Lilith#Team6

2/10 - 너무 별로예요

Lilian

별로예요: 청결 상태, 숙박 시설 상태 및 시설
My room smelled horrible and i got a rash from sleeping on the bed
2024년 3월에 4박 숙박함
답변 제공: Nancy Y. 님, 2024년 3월 19일
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

10/10 - 훌륭해요

Muriel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice and clean
2024년 2월에 1박 숙박함
답변 제공: Nancy Y. 님, 2024년 3월 19일
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 - 좋아요

LAMOND

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Always no ice. Vending machine didn't except my money.
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 29일
Hi LamondThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

2/10 - 너무 별로예요

Maria

연인과의 여행
Really ban the smell y I’m ask don’t smoking room and they give 217 I’m not recommending that motel
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 29일
Hi Maria,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

6/10 - 괜찮아요

Stephen

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Basic accommodations for an overnight stay.
2024년 2월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 2월 14일
Hi Stephen,Thank you for positively rating your stay!Lilith#Team6

2/10 - 너무 별로예요

Darrell

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff didn’t change any of the towels out didn’t empty any of the trash in the room
2024년 1월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 30일
Hi Darrell,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 - 좋아요

Lynita

2024년 1월에 3박 숙박함

6/10 - 괜찮아요

Adrian

별로예요: 청결 상태
cheap but dirty
2024년 1월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 30일
Hi Adrian, We are glad you enjoyed your stay!Maz K.#Team6

10/10 - 훌륭해요

Cecilia

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Flaka
Para mí todo estaba bien excelente
2024년 1월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 23일
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

4/10 - 별로예요

Jennifer

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the price and the shopping around the motel. The TV worked; the shower was hot. The small fridge worked well. I did not like that the motel was supposed to be non-smoking, but it always smelled like cigarette smoke in my room. The room was not clean. There was hair in the bathroom and mold around the bathtub. No coffee or light breakfast is offered. Also, there is no hair dryer in the room.
2024년 1월에 5박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 23일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

6/10 - 괜찮아요

Quincy

좋아요: 직원 및 서비스
2024년 1월에 2박 숙박함

6/10 - 괜찮아요

YESU 님, Avondale

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The cleaning people are all day working, and doing their maximum best with full effort. The management should pay them more or hire more cleaning people for not put too much of work loads on good hard working people.
2024년 1월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
When i booked, there was supposed to be a refrigerator in room for my insulin. There was no fridge. No clean towels unless you went to get them at office.
2023년 12월에 9박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 17일
On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

4/10 - 별로예요

Tyanna

별로예요: 청결 상태, 직원 및 서비스
2023년 12월에 3박 숙박함

2/10 - 너무 별로예요

Teresa

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Do not recommend this location. The rooms are dirty. Posted signs of no smoking, rooms smell like tobacco and marijuana. Furniture is so old and dirty. Would have rather slept in the car, but had already paid for this.
2023년 12월에 1박 숙박함

8/10 - 좋아요

Darrell

가족 여행
별로예요: 편의 시설/서비스
It was a good night for most part other then people smoking pot in room next to me or they were out side but it filled my room up with smoke the whole night
2023년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2024년 1월 2일
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

2/10 - 너무 별로예요

Lisa

2023년 12월에 2박 숙박함

2/10 - 너무 별로예요

Miguel

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함

8/10 - 좋아요

AMANI

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

??

2023년 11월에 4박 숙박함

10/10 - 훌륭해요

Juan

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room
2023년 11월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 12월 12일
Hey friend, thanks for taking time to share your review. We're thrilled to hear you had a great stay and can’t wait to tell our staff. Until next time, safe travels. Kaur J.#Team6

10/10 - 훌륭해요

Raven

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 객실의 편안함
2023년 11월에 1박 숙박함

4/10 - 별로예요

Abraham

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 11월에 9박 숙박함

4/10 - 별로예요

Demetria

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

SOFIA

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Disappointed
Check in process was quick and easy only positive experience at the location. We have stayed at this hotel before covid and wow has it 180%. Room smelled of cigarettes and it was non smoking room, stained bedspread and linens, 1 towel, hole in the wall didnt feel right walkibg around without shoes on. Before this motel 6 was 1 of the nicest motel 6's my family had stayed in.
2023년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 29일
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Nope
Soap, 1 bath towel, 1 wash rag, 1 hand towel. Noisy at all hits if the night. Shower head shorter than me and I am 5’5”. A no smoking room that was an old smoking room by the odor. Tub has at least 19 cigarette stains on it. No click. Bare room. 10am maids are knocking on your door to make sure you are leaving. Never again:
2023년 11월에 4박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 29일
Hi Traveler,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 - 별로예요

Kaitlyn

연인과의 여행, 출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only allowed 1 towel per bedroom even tho I booked the room for 2 adults. Stayed 2 nights and room key had to be reset after first night because it locked us out after “check-out” time even tho we did not have to check out. Comforter and floors were dirty.
2023년 11월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 21일
Hi Kaitlyn,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 - 괜찮아요

Alejandra

좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room smelled like smoke even though it was labeled not smoking, it was not cleaned properly, there were dirty clothes under the bed & random pieces of small black paper every where. The tv had no cable or antenna reception. I did share this with management over the phone. The clerk was pleasant but I decided to check out within a couple of hours.
2023년 11월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 21일
Hi Alejandra,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

10/10 - 훌륭해요

Julian

2023년 11월에 1박 숙박함

2/10 - 너무 별로예요

kevin

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not good
Dirty....nasty people about
2023년 10월에 2박 숙박함
답변 제공: Nancy Y. 님, 2023년 11월 8일
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

6/10 - 괜찮아요

Olga

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The TV wasn't working and there was a bug in the shower. Property needs an uplift.
2023년 10월에 1박 숙박함
답변 제공: Nancy Y. 님, 2023년 11월 8일
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 - 너무 별로예요

Edgar

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Jay

별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

8/10 - 좋아요

Sheila

2023년 10월에 1박 숙박함

4/10 - 별로예요

selam

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is not very clean.The orange color bed frame is very dirty it makes you feel uncomfortable to sleep on the bed even the the bed sheet seems clean.The area outside the room in general is not clean as well. The towels doesn’t smell good.
2023년 10월에 4박 숙박함
답변 제공: Brand Experience Team 님, 2023년 11월 1일
Hi Selam,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

8/10 - 좋아요

Carlos

2023년 10월에 1박 숙박함

6/10 - 괜찮아요

Conrad

가족 여행
좋아요: 직원 및 서비스
Smell like cheap
2023년 10월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 26일
Hi Conrad, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

4/10 - 별로예요

Rodger

가족 여행
was open and water on floor, shelves were too big to allow door to close, hopefully just around toilet and room a little dim
2023년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 3일
Hi Rodger, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

4/10 - 별로예요

Marco

단체 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty and loud
2023년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 3일
Hi Marco, On behalf of Motel 6, we would like to apologize for the inconvenience you may have experienced. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention. Kaur J. #team6

2/10 - 너무 별로예요

Nzinga

출장 여행
별로예요: 청결 상태, 직원 및 서비스, 객실의 편안함
Reeks of Smoke
The room was reeking of cigarette smoke. I asked to switch rooms the second non-smoking room was also reeking of cigarette smoke. The sheets and pillow cases had cigarette burns in them. I tried to use a mask to sleep but that didn't help with the cigarette smell either. I was forced to leave. I couldn't stand the cigarette smell.
2023년 9월에 1박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 3일
Hi Nzinga, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Kaur J.#Team6

10/10 - 훌륭해요

Charee

2023년 9월에 1박 숙박함

2/10 - 너무 별로예요

Rosa

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst experience ever
Worst stay ever rooms had a really bad odor they were webs everywhere ac didn’t work. The mattress super bad condition I could feel the springs. The sheets stank. It was the worst hotel ever bad experience dont never stay here. They were crackheads around the hotel omg
2023년 9월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 10월 3일
Hi Rosa, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Kaur J.#Team6

10/10 - 훌륭해요

Maggie

좋아요: 청결 상태, 직원 및 서비스
2023년 9월에 1박 숙박함

8/10 - 좋아요

Laurae

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Good
2023년 9월에 2박 숙박함
답변 제공: Brand Experience Team 님, 2023년 9월 20일
Hi Laurae,Thank you for positivley rating your stay!Lilith#Team6