숙박 시설 정면 - 저녁/밤

스프링힐 스위트 바이 메리어트 피츠버그 노스쇼어 여행 후기

3 out of 5

이용 후기

8.2

매우 좋아요

평점 10 - 훌륭해요. 1003개 이용 후기 중 483개" "
평점 8 - 좋아요. 1003개 이용 후기 중 259개" "
평점 6 - 괜찮아요. 1003개 이용 후기 중 140개" "
평점 4 - 별로예요. 1003개 이용 후기 중 64개" "
평점 2 - 너무 별로예요. 1003개 이용 후기 중 57개" "

8.4/10

청결 상태

8.6/10

직원 및 서비스

7.8/10

편의 시설/서비스

8.0/10

숙박 시설 상태 및 시설

8.2/10

친환경

이용 후기

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태
2021년 3월에 2박 숙박함
답변 제공: JC 님, 2021년 3월 23일
We are deeply sorry for any inconveniences.

8/10 - 좋아요

jimmy

2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 10일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - 좋아요

michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice stay for marathon weekend.
2024년 5월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 8일
Dear Michelle, Thank you for choosing SpringHill Suites for your marathon weekend stay. We are delighted to hear that you had a nice experience with us. Your feedback is appreciated, and we hope to welcome you back for your future travels. It was a pleasure hosting you!Warm regards,Guest Experience Team

10/10 - 훌륭해요

JOSEPH

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very accommodating. Staff was busy but still always polite and helpful.
2024년 5월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 8일
Dear Joseph, Thank you for sharing your experience at SpringHill Suites by Marriott Pittsburgh North Shore. We are thrilled to hear that our staff was accommodating, even during busy times. Our team takes pride in delivering exceptional service, and we are delighted to hear that they were able to assist you. We appreciate your kind words and look forward to welcoming you back for another enjoyable stayWarm regards,Guest Experience Team

8/10 - 좋아요

Wendy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very accommodating with all our needs.
2024년 4월에 4박 숙박함

2/10 - 너무 별로예요

HYUNSU 님, SAN DIEGO

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They charge $27 for outside parking every night, which wasn't mentioned regarding additional parking charges in the amenities or extra costs
2024년 4월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 3일
Dear guest, Thank you for leaving a review about your recent stay at SpringHill Suites by Marriott Pittsburgh North Shore. We're incredibly sorry to hear your experience was so disappointing, especially regarding the parking fee, cleanliness, staff service, and overall amenities.We understand your frustration about the parking fee. While we do mention this pricing on Expedia and other booking platforms, we recognize that it might not be as prominent as it should be. We'll be reviewing how we present this information to ensure all additional charges are clearly communicated and easily found during the booking process.We consider cleanliness and guest satisfaction to be our top priorities. Your feedback about these areas is invaluable as it helps us pinpoint and address any lapses in our standards. We'll be conducting a comprehensive inspection of the property and taking the necessary steps to ensure our high standards are consistently met. We want all our guests to feel comfortable and cared for during their stay.We're disappointed to hear you weren't impressed with our staff and amenities. We strive to provide exceptional service and a comfortable stay. If you'd be willing to share more specifics about your experience, please don't hesitate to contact us. Understanding your concerns will help us improve for future guests. We hope you'll give SpringHill Suites another chance. We're confident we can deliver the positive experience you deserve.Warm regards,Guest Experience Team

6/10 - 괜찮아요

Eva

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2024년 4월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 3일
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 - 좋아요

Rudy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close proximity to lots of restaurants and downtown. Nice river walk in the area
2024년 4월에 3박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 3일
Hi Rudy, thank you for sharing your positive experience at SpringHill Suites by Marriott Pittsburgh North Shore! We're delighted to hear you enjoyed our convenient location near restaurants and downtown, as well as the beautiful river walk nearby. Your feedback is truly appreciated, and we hope to welcome you back for another memorable stay soon. Take care!Warm regards,Guest Experience Team

10/10 - 훌륭해요

seth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Literally next door to PNC park.
2024년 4월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 4월 29일
Dear Seth, We are delighted to hear that you enjoyed our hotel's convenient location next to PNC park. Our team strives to provide a comfortable stay with easy access to nearby attractions. We appreciate your feedback and hope to welcome you back for another enjoyable visit. Thank you for choosing SpringHill Suites by Marriott Pittsburgh North Shore.Warm regards,Guest Experience Team

10/10 - 훌륭해요

Phil

2024년 4월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 4월 29일
Phil, thank you so much for the stellar rating! We are thrilled to hear that you had a fantastic experience at SpringHill Suites by Marriott Pittsburgh North Shore. Your positive feedback means the world to us. We hope to have the pleasure of welcoming you back for another unforgettable stay soon. Safe travels!Warm regards,Guest Experience Team

6/10 - 괜찮아요

Jessica

가족 여행
좋아요: 직원 및 서비스
This place is just OK! The best thing about the hotel is the ease of parking. We had a little hiccup checking in because there were problems with the computer and the credit card machine, which delayed the check in process by almost 30 minutes. Our hotel room was clean but the shower in the bathroom did not drain and the water was not hot. The staff were friendly and professional. The breakfast was good, with a lot of variety. Overall the location is very convenient but it is not somewhere I would stay again.
2024년 4월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 3일
Dear Jessica,Thank you for taking the time to leave a review about your recent stay at SpringHill Suites by Marriott Pittsburgh North Shore. We sincerely apologize that your experience wasn't a 5-star one, especially with the check-in issues and the problems in your bathroom. No guest should have to wait due to technical difficulties, and we're taking steps to ensure this doesn't happen again. We're also addressing the shower concerns with our maintenance team to prevent future inconveniences. We're glad to hear you found the staff friendly and professional, the breakfast delicious, and the location convenient. We appreciate your feedback and hope you'll give us another chance to show you the exceptional hospitality SpringHill Suites is known for. If you'd be open to discussing your experience further, please don't hesitate to reach out to us. We'd love the opportunity to regain your trust.Warm regards,Guest Experience Team

10/10 - 훌륭해요

Jerome

2024년 4월에 2박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 3일
Dear Jerome, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!Warm regards,Guest Experience Team

10/10 - 훌륭해요

Courtney

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great stay!
2024년 4월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 4월 29일
Hi Courtney, Thank you for sharing your positive feedback about your recent stay at SpringHill Suites by Marriott Pittsburgh North Shore. We are delighted to hear that you had a great experience with us. Our team works hard to ensure all our guests feel welcome and comfortable throughout their stay. If there is anything specific that stood out to you during your visit, please feel free to share. We appreciate your kind words and hope to welcome you back again soon.Warm regards,Guest Experience Team

10/10 - 훌륭해요

Kirby

2024년 4월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 4월 29일
Dear Kirby, thank you for your wonderful review. We are so glad that you enjoyed your stay with us. We sincerely hope that you will come back to stay with us soon again next time you are in the area.Warm regards,Guest Experience Team

10/10 - 훌륭해요

Carol

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easily accessible to areas around the city. The parking rate is ridiculous.
2024년 3월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 4월 29일
Hello Carol, Thank you for sharing your experience at our hotel. We appreciate your feedback about our convenient location. We understand your concern about the parking rate and will take this into consideration for future improvements. We hope to have the opportunity to welcome you back for a better overall stay. Thank you for choosing SpringHill Suites by Marriott Pittsburgh North Shore.Warm regards,Guest Experience Team

6/10 - 괜찮아요

Stan

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
You figure they have a hot tub when they advertise having a pool, but they didn’t. Could be more clear on that.
2024년 3월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 4월 29일
Dear Stan,Thank you for sharing your feedback with us. We're sorry to hear about your disappointing experience regarding the hot tub. We appreciate your suggestion for clearer communication about our amenities and will definitely look into improving that. We hope you give us another chance in the future to provide you with a wonderful stay.Warm regards,Guest Experience Team

10/10 - 훌륭해요

Brent

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 4월 29일
Dear Brent, thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

10/10 - 훌륭해요

Arthur

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect location for our mini-vacation. Walkable to venues in the cultural district.
2024년 3월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 4월 29일
Dear Arthur, Thank you for choosing the SpringHill Suites Pittsburgh North Shore for your mini-vacation! We're thrilled to hear that our location was perfect for exploring the cultural district. We hope you had a wonderful stay and that you were able to create some memorable experiences during your visit. If there is anything else we can do to make your next stay even more enjoyable, please let us know. We look forward to welcoming you back soon!

8/10 - 좋아요

Mallory

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 4월 29일
Dear Mallory, it sounds as if our hotel was perfect for your needs, and we are delighted that you enjoyed your time with us so much. Thank you for your positive rating; we hope that you will have an opportunity to make a return visit very soon.

10/10 - 훌륭해요

Rosa

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very accessible. Beautiful hotel! Great staff!
2024년 3월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 4월 29일
Dear Rosa,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you found our hotel beautiful and our staff great. We strive to provide exceptional service to all our guests, and we are glad to know that we were able to make your stay with us enjoyable. We hope to welcome you back to SpringHill Suites by Marriott Pittsburgh North Shore very soon!

8/10 - 좋아요

Jim

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is right next to the freeway, BUT it didn't bother me at night. With the room fan/heater on, you couldn't hear a thing. Super fast check-in and the elevators are fast. A bit of mechanical noise on the higher levels.
2024년 3월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 4월 29일
Hi Jim! Thank you for sharing your feedback with us. We're delighted to hear that your stay was enjoyable, and our convenient location and fast check-in made a positive impression. We appreciate your understanding about the minor noise issue on the higher levels and will address it promptly. We hope to welcome you back soon for another great stay. Take care!

6/10 - 괜찮아요

Robert

가족 여행
It is next to the highway so quite noisy but location is ideal being across the road from the Pittsburgh Pirates Stadium and a block away from Heinz Field.
2024년 3월에 2박 숙박함
답변 제공: Guest Experience Team 님, 2024년 4월 29일
Hi Robert, Thank you for taking the time to share your feedback with us. We appreciate your kind words about our convenient location near the Pittsburgh Pirates Stadium and Heinz Field. We apologize for any noise disturbances caused by the nearby highway. Your comfort is important to us, and we will make sure to address this issue to enhance your future stays with us. Please don't hesitate to reach out if there is anything else we can do to make your experience even better. We hope to welcome you back soon!

6/10 - 괜찮아요

Meghan 님, Vanderbilt

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Paid $35 for parking but was put in a lot next to the hotel which was charging only $20 per day. Breakfast was not good. Room was clean and quiet even for being in a busier part of the city
2024년 2월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 4월 29일
Dear Meghan,Thank you for sharing your experience with us. We sincerely apologize for any inconvenience caused by the parking situation and the breakfast not meeting your expectations. We are glad to hear that you found your room clean and quiet despite being in a busy part of the city. Your feedback is important to us and will be shared with our team for improvements. We hope to welcome you back for a better experience in the future.

8/10 - 좋아요

Jessica

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 4월 29일
Dear Jessica, thank you so much for your stellar review! This means a lot to us. Hope you enjoyed your visit and we look forward to welcoming you back next time you visit the area. Safe travels!

10/10 - 훌륭해요

Garrett

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great location. Super friendly staff. Wonderful rooms.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Xiulin 님, Brookline

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It’s lovely place to stay, people are very friendly there. I walked to Andy Warhol museum easily. Love the place
2024년 3월에 2박 숙박함

8/10 - 좋아요

Heather

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very clean staff was friendly and personable. We will stay again.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Kristy

가족 여행
Parking was terrible
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Mattie

2024년 3월에 1박 숙박함
답변 제공: Guest Experience Team 님, 2024년 4월 29일
Dear Mattie, thank you for your wonderful review. We are so glad that you enjoyed your stay with us. We sincerely hope that you will come back to stay with us soon again next time you are in the area.

6/10 - 괜찮아요

Stephen

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The staff was great, but the walls are paper thin, other guests were noisy all night, and the heating/cooling unit in the room was busted—it made buzzing and rattling noises (but the room got super stale if it was off). The location was great for access to downtown and North Shore activities, but don’t expect to get much sleep if you stay here.
2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Pamela

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff and very nice property
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Francelis 님, Ponce

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Todo
2024년 3월에 1박 숙박함

8/10 - 좋아요

Annette Y

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Great location & rooms were big! Shower was luke warm at best, and pool was cold too. That's my only complaints
2024년 2월에 3박 숙박함

8/10 - 좋아요

Matthew

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I liked the location. I didn't like how the TV was set up in the room. Either put it on the wall in the living room area, or in front of the bed.
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Mark

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The knob on the air unit wasn’t there stain on shower curtain and the toilet paper was not full
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Chad

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 3일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 - 좋아요

Jongbin

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
.
2024년 3월에 1박 숙박함

8/10 - 좋아요

Leon

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

2/10 - 너무 별로예요

Alton

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Kirstie

2024년 2월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 3일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 - 훌륭해요

Bradlee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great rooms, spacious. Need to have more towels per room.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Brittany

연인과의 여행
The worker was very stern& rude, the shower curtain had stuff all over it, the ice machines were like all broken but 1, the neighbor next to us made the experience not great considering she was yelling all morning and you can hear everything through the walls.
2024년 2월에 1박 숙박함

8/10 - 좋아요

Rachitha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Really close to PNC park
2024년 2월에 2박 숙박함

10/10 - 훌륭해요

Ryan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Stayed here for the night for the Drake concert. Hotel was very clean and close to PPG Paints Arena. We had dinner at the restaurant in the hotel and the food was good and reasonably priced. The breakfast offered was the standard hotel breakfast...cereal, yogurt, eggs, bagels etc and was well stocked when we went down at 9:30am. Staff was pleasant with the exception of one lady who was restocking breakfast but other than that I would stay again if ever going to another concert. Parking was $27 for the night which I didn't see mentioned in my reservation.

10/10 - 훌륭해요

Jordan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Roni

연인과의 여행
Very limited parking for how large of a hotel it is. Shower was not very warm, vent in shower was filthy. Carpet was wet in front of fridge, multiple water damage on ceiling. Bed was comfortable though, & wasn’t noisy.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Cassandra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel is very clean. Everything seemed newer and updated. The bed was comfortable shower had nice water pressure. The breakfast attendant was so kind and friendly to everyone. Overall a wonderful experience. Also convenient parking. And convenient location to other activities in the area.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

ryan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect 100 percent
2024년 2월에 1박 숙박함

4/10 - 별로예요

Felisha

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Initially I made reservations for three rooms which were to be near each other. When we arrive 2 rooms were on one floor and the other on another. The staff attempted to accommodate me and my family member. When we arrived to the room it was cold. When we changed the temp in the room we notice the system took a bit of time to warm the room. When I check the air for warmth I noticed the vent on the right side was severely clogged with dust. When we went out that evening we advised the staff of that issue and a light being out at the other end of the hal where the rest of my family was. No rep came to replace the light or a maintenance representative come for the heating/air conditioning system to clean it. The Rate of service is base on those concerns not being addressed. The air quality in the room was affected by the dirty vent. I ended up sick for 2weeks with a respiratory issue when I returned home.
2024년 1월에 3박 숙박함

10/10 - 훌륭해요

Tracy

2024년 1월에 1박 숙박함
답변 제공: Customer Care Team 님, 2024년 5월 3일
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team