Playa Bibijagua, Punta Cana hotel rooms at the Melia

"good vacation "

"Second trip to excellence Punta Cana. Disappointed with stay. Quality of property decreased since February 2025. Simply insufficient amount of chairs by the pool as well as on the beach. Guests have to be fighting it out to get a chair. Not enough staff. Quality of food at restaurants is also down. As is quality of serving staff. Non challant on one hand for older personnel and untrained for newer personnel. It is also tale of two different resorts under the same roof. Guests at the excellence club side had a lot more chairs as well as personal service. We paid top dollar to have an ocean view room, for almost the same amount we could have stayed in a garden view room at the club side with definitely higher level of service. I would not recommend this resort. "

"Clean rooms, staff was really helpful and awesome "

"Excellence El Carmen was "AMAZING". It lives up to its name. Multiple restaurants, food was delicious, friendly staff, plenty of bars and the weather was fabulous. You can't ask for much more. I highly recommemd staying in the Excellence Club. Complete suite of amenities. Looking to book a return visit."

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" Very clean rooms and resort overall. Staff was welcoming and accommodating! Good variety of restaurant options along with the 2 buffets which had a great selection. If you can get a massage, Juliana and her team are amazing. We had deep tissue and a relaxing massages. First massage for my 14 yr old granddaughter, she’s hooked. We enjoyed our week and plan to return next year! Bring your spf 50 sunscreen and aloe Vera after sun lotion 😉"

"Grt"

"Yes"

"We got “upgraded” to a pool room, which was nice but we did not ask for it and it ended up being an accessible room which I’m sure people that needed it would have appreciated but it made things harder for us (I’m aware how this sounds). Room was clean, but a little outdated. The bathroom had definitely seen better days. They did come and made the beds every day. But they would knock on your door at 7-8a to stock your refrigerator and definitely opened the door after the second knock even though it was very clear that the chance someone was in were very high! Food was good, great at times - but the staff were not tentative at all! I’m not asking for excellent service, but at least acknowledge that I asked for something, or like I’m not bothering you with my asks, which were VERY limited. I was surprised and very thrown off by that. This was the case at every bar, restaurant, and the buffet. It was very hard to book a reservation at the restaurants, even tho they were mostly empty, I get managing capacity. If you got a reservation and the hostess were to sit you it was the most awkward experience as they would just start walking in front of you and you were left confused about if you should follow them or not. I felt like it was safe in general. Their spa services were amazing. As if you stepped into a completely different world. Highly recommend. "