Estamos encantados de que haya compartido este comentario con los demás viajeros y agradecemos la buena valoración tras su visita.Nos es grato saber que ha disfrutado de sus vacaciones y lo esperamos en un futuro no lejano.Atentamente,

We would like first of all to thank you for your kind review of your recent holiday with us.It is gratifying to know that our beautiful natural surroundings were to your liking, our natural scenarios are indeed a beautiful characteristic of our hotels. Allow us to inform you that Iberostar Hotels & Resorts is committed to protecting the environment and we actively protect our ecosystems and preserve the local flora and fauna where our hotels are located. We are so glad to know that this was a highlight of your stay.On the other hand, we are delighted to read that you were very happy with our culinary offer. We will pass on your compliments to our team of professional chefs who work very hard on a daily basis to please our guests and confirmation that they are achieving this is always a great source of satisfaction for them.Again we thank you for your pleasant review of our hotel and hope that Iberostar will continue to provide you with excellent holiday experiences in the future.Best Regards,

Muchas gracias por elegir Iberostar Tucan & Quetzal por segunda ocasión.Nos alegra saber que disfrutó de una agradable estancia y transmitiremos encantados sus palabras a todos los equipos que, desde cada departamento, contribuyen a que nuestros huéspedes se sientan especiales en vacaciones.Por otro lado, permítanos mencionar que en Iberostar buscamos diariamente la perfección culinaria. Nuestro equipo de chefs profesionales cuidadosamente seleccionados, que utilizan sólo ingredientes de la más alta calidad, tienen como objetivo complacer el paladar de nuestros valiosos huéspedes. Nos entristece leer sus observaciones, sin embargo, tomaremos nota y aprovecharemos la oportunidad de mejora que esto nos brinda.Una vez más le agradecemos por compartir sus comentarios y esperamos poder darle de nuevo la bienvenida muy pronto.Atentamente,

We would like primarily to thank you for choosing Iberostar Tucan & Quetzal for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us, based on our passion for providing our guests with an environment similar in comfort to a home away from home. So again, we thank you for sharing this positive review with us and we hope to welcome you back again soon.Best Regards,

Dear Mrs. Horvat,Thank you very much for providing us your feedback.We are sorry to hear that part of your experience at the hotel did not meet your expectations.Your comments are very valuable to us and help us to improve our service day by day. Best regards,

First of all, we would like to thank you for taking the time to share your wonderful impressions of your stay with us. It is of great importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to help guarantee our guests can experience the highest levels of comfort with an equally pleasant atmosphere. Also,we are delighted to read that you were very happy with our culinary offer. We will pass on your compliments to our team of professional chefs who work very hard on a daily basis to please our guests and confirmation that they are achieving this is always a great source of satisfaction for them.Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Best Regards,

First and foremost, we would like to express our appreciation to you for choosing Iberostar Tucan & Quetzal for your holidays and for taking the time to share your comments with us. We have treated your opinion as a success story and we would all be delighted to welcome you back in the not too distant future. Until then we wish you all the best.Kind Regards,

Thank you for choosing Iberostar Tucan & Quetzal for your recent holiday.Regarding The Club affiliation program, allow us to explain that it was created from the need to offer an exclusive experience both to our most loyal repeat customers and new arriving guests, with special benefits, in dream vacation destinations. We aim to provide options and information to our guests without any undue pressure. We regret to know this caused you an inconvenience, as their intention was not to make you feel uncomfortable, but to inform you and we apologize for this.We hope that you had a pleasant journey home and once more, we thank you for your feedback.Best regards,

It is always fabulous for us to receive such complimentary reviews like yours. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday at Iberostar Tucan & Quetzal.We have treated your description as a success story and your comments confirm that we are definitely on the right track with our numerous efforts and our attention to detail.We, therefore want to thank you again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future.Best Regards,

We want you to know that your review of Iberostar Tucan & Quetzal is very much appreciated. We are always delighted to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories.Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience.In the future may we invite you to personally transmit, during your stay any complaints or suggestions that you may have and allow us to intervene and make your holiday even more enjoyable. Again, we appreciate your positive comments and look forward to welcoming you back again soon.Best Regards,

We would like first of all to thank you for your excellent review of Iberostar Tucan & Quetzal. It is gratifying to know that our beautiful natural surroundings were to your liking, our natural scenarios are indeed a beautiful characteristic of our hotels. Allow us to inform you that Iberostar Hotels & Resorts is committed to protecting the environment and we actively protect our ecosystems and preserve the local flora and fauna where our hotels are located. We are so glad to know that this was a highlight of your stay.We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon.Best Regards,

First of all, we want you to know that we are really happy that you had such an excellent holiday with us and thank you for sharing your experience. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort, we are obviously humbled by your kind words.We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon.Best Regards,

It has been most pleasing to read that you had such a great time in our hospitality and we want to thank you for sharing it with others. The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will continue working hard to achieve this every day. We try to think of everything to provide our guests with a perfect holiday.Once more, we thank you for sharing this review of our hotel and we hope that we will be able to serve you again in the future.Best Regards,

Thank you for sending us your very helpful review of your recent holiday.As an Iberostar hotel we know how important an aspect food and beverages are for our guest's overall experience and for this reason, we sincerely regret that we did not fulfill your expectations with the quality of our beverage offer. We would like to say that your comments are invaluable in helping us create the ideal holiday experience. We really hope you will allow us another opportunity to show you that your holiday experience can be improved.Best regards,

Thank you for choosing Iberostar Tucan & Quetzal on your recent vacations. Our mission is to make every stay as close to perfection as possible ensuring our guests have the most relaxing experience and feel as pampered as possible, therefore, it is with great concern that we read we were not able to meet your expectations. We kindly ask our guests to always contact our staff whilst they are in our hospitality, and let us know how we can assist you and make sure you enjoy your stay. Thank you once again for choosing our Resort.Attentively,

We would like to express our appreciation for your kind words and positive rating of Iberostar Tucan & Quetzal. It was a pleasure to read your description of our establishment and it motivates us to maintain our standards. Of course, we will relay your compliments to our team, they will be delighted to know that they enhanced your holiday experience. It would be an honour to serve you again in the future at our hotel, until then we wish you all the best.Kind regards,

First and foremost, we would like to thank you for choosing Iberostar Tucan & Quetzal on your recent vacations.It is gratifying to know how delighted you were not only with our beautiful natural surroundings, but also with the excellent service provided by our wonderful team . Your words confirm that we are working in the right direction and motivate us in the knowledge that our very high standards are continued. On the other hand, allow us to mention that as an Iberostar hotel we know how important an aspect food and beverages are for our guest's overall experience.Our goal is to constantly surpass ourselves, continually introducing new ideas and concepts to our gastronomy. It is disappointing to read your observations, however, we will take note and use the improvement opportunity that this gives us.We are very grateful to you for taking the time to send us your invaluable feedback and we really hope you will allow us another opportunity to show you that your holiday experience can be improved.Best regards,

First and foremost, we would like to thank you for choosing Iberostar Tucan & Quetzal on your most recent vacation. We are happy to hear that overall you had a good time with us.On the other hand, we take this opportunity to thank you for sharing your feedback with us. Your comments help us to keep improving every day.We look forward to welcoming you once again in the future.Best regards,

Gracias por dedicar unos minutos de su tiempo a valorar su estancia en Iberostar Tucan & Quetzal.Nos alegra haberle sorprendido tan positivamente como nos distinguimos en los hoteles Iberostar, donde unas cuidadas instalaciones, excelente gastronomía y servicio personalizado se combinan para que cada huésped se sienta especial. Será un placer contar con futuras oportunidades de servirle nuevamente. Hasta pronto.Atentamente,

We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Tucan & Quetzal and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,

We would like first and foremost to thank you for choosing Iberostar Tucan & Quetzal for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home away from home. Also, it is lovely to read how happy you and your family were with our culinary offer. We are very proud of our excellent gastronomic choice and quality, so to hear your compliments is wonderful for us!Thank you for sharing this positive feedback and we hope to welcome you back again soon.Best Regards,

We would like to, first of all, thank you for your kind review of your recent holiday with us at Iberostar Tucan & Quetzal. Such pleasant feedback of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.Again we thank you for your positive review of our hotel and we hope that we will continue to provide you with excellent holiday experiences in the future.Best Regards,

Thank you for choosing Iberostar Tucan & Quetzal for your recent holiday.Our mission is to make every stay as close to perfection as possible ensuring our guests have the most relaxing experience, therefore, it is with great concern that we read we were not able to meet your expectations.Allow us to mention that our staff is truly committed to finding a solution to any situation or inconvenience that may arise during our guests’ stay. We kindly ask our guests to always contact our staff whilst they are in our hospitality, and let us know how we can assist you and make sure everything lives up to your expectations. We hope that you had a pleasant journey home and once more, we thank you for your feedback.Best regards,

First of all, we want you to know that we are really happy that you had such an excellent holiday with us and thank you for sharing your experience. As we aim on a daily basis to exceed the needs and goals of our valued guests and provide them with a place of joy and total comfort. Also, we are delighted to know that our excellent service provided by our entertainment team and our wonderful culinary offer has exceeded your expectations.On the other hand, we are saddened to know that we did not fulfil your expectations with our beverage offer. At Iberostar we aim to satisfy our guests on every level and gastronomy, in general, is one of the pillars of our establishment.We shall use your constructive critique to help us reach our goal of complete customer satisfaction.We would like to express our gratitude once again for your wonderful feedback and hope to have the honour of serving you again soon.Best Regards,

We thank you for taking the time to share this wonderful impression of your stay with us. It is of major importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Best Regards,

We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Tucan & Quetzal and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,

We are very pleased to read that you had such a pleasant time in our hospitality at Iberostar Tucan & Quetzal and we want to thank you for sharing your opinion with others. Confirmation that we were able to exceed your expectations is spectacular news for us.It is also very satisfying for us that you have kept us in your fondest memories and it will be an honour to welcome you back again in the future until then we wish you all the best.Kind Regards,

We want you to know how happy we are that you had such an excellent holiday with us and thank you for sharing it with others. Our team will be pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a good impression on you.Thank you again for sharing your motivating comments and we look forward to serving you again at our hotel.Best Regards,

Gracias por el tiempo dedicado a compartir a través de este comentario cómo ha sido su experiencia entre nosotros.Estamos muy contentos de saber que hemos logrado que su estancia fuera agradable y esperamos alojarlo de nuevo muy pronto para igualar, o mejor, superar sus expectativas al estilo que nos distingue en Iberostar.Atentamente,

We would like to express our appreciation for the time that you have taken to send us your review.Our entire team is characterized by their kind, friendly and helpful manner , therefore we are very surprised to read your personal observation, however, we will pass on your comments to the correct department to enable us to guarantee a splendid service from each and every staff member. We lay high value on the client orientation of our employees because we do understand that this is a prime factor in achieving maximum client satisfaction.We know that we can only maintain our excellent standards by constant dialogue with our valued guests. We regret the inconvenience caused.On the other hand, we would like to take this opportunity to explain that we have a Star Prestige area, where you can enjoy additional premium services. Our guests can purchase this service with our Public Relations team. It is important to highlight that we have sunbeds available for all our guests and in case you need assistance finding one, our staff will gladly help you.Finally we would like to say that your comments are invaluable in helping us create the ideal holiday experience and we really hope you will allow us another opportunity to show you that your holiday experience can be improved.Best regards,

First and foremost, we would like to thank you for choosing Iberostar Tucan & Quetzal on your most recent vacation.We are happy to hear that you had a good time with us.On the other hand, allow us to mention that at Iberostar, we are on a daily quest for culinary perfection. Our team of hand-picked professional chefs, using only the highest quality ingredients aim to please the palates of our valued guests. It is disappointing to read your observations, however, we will take note and use the improvement opportunity that this gives us.Likewise, we take this opportunity to thank you for sharing your feedback with us. Your comments help us to keep improving every day.We look forward to welcoming you once again in the future.Best regards,

We would like first and foremost to thank you for choosing Iberostar Tucan & Quetzal for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us based on our passion for providing our guests with an environment similar to a home away from home. Likewise, we thank you for sharing your observations and we hope to welcome you back again soon.Best Regards,

We are very pleased to read that you had such a pleasant time in our hospitality. The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday.Again we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best.Kind Regards,