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"Property is great. Some loud spring breakers late night "

"Great resort. Will be back again"

"This was our first stay at a Riu resort and first time we’ve vacationed in Playacar specifically. The location was great; the little village market, the small ruins that were in the area and the short walk to Playa del Carmen made it a fantastic location. It felt safe and was close to many amenities. The beach was beautiful and was walkable to Playa del Carmen as well. The resort did a great job of managing the beach and keeping on top of the sargassum, which was an ongoing effort. There was always plenty of seating on the beach. The food at the buffets was great in quality and variety. It was also a plus to be able to explore and have use of the many other Riu properties close-by. The service was really impressive too. The rooms were kept very clean and the waitstaff and lobby concierges were all extremely attentive, kind and helpful. Overall, we really enjoyed our stay. A couple of things we do think would make a future visit even better: the decor was a bit corporate/cold/dated. While they were well-appointed, the rooms felt a bit like they were out of the 1980’s with the purple colour palette and glass block and silver/black accents. It would be nice if the rooms took inspiration more from the traditional and natural textures/palette of the property to feel a bit more spa-like and reflective of the gorgeous landscape and rich history. The beds in our room were also extremely firm. Not a big complaint at all. Was a great trip overall and we are grateful for the memories. "

"I would recommend that nobody EVER stay at this hotel. We stayed at Viva Azteca for one night and were transferred to Viva Maya for the rest of our stay. This was due to harassment by the “manager of security”. I asked for the video footage by the bar and was ably to prove that he was harassing my 20 year old daughter and her 23 year old friend. He accused them of being underage and when they showed him their ID’s, he continued to harass them and told all bars to not service them anymore. We had been there 2 hours. They were not drunk but he cut them off anyway. On the video, you could see them trying to get away from him while he kept following them. They showed no signs of aggression while he did, constantly flailing his arms at them. At one point, he grabbed my daughter’s friend and tried to make her go with him but would not say where. She refused and was scared. The only way they got away from him was when I showed up. Other staff was watching and did nothing to stop the harassment. When we got back to our room, we found the door locked and our keys would not access it. It had to be unlocked by maintenance. The following morning, we went to breakfast and when we returned we were once again locked out. I went to the front desk and they made a false allegation of us breaking the door and would not let us into our room until I paid them $100 US dollars. I asked to speak to customer service and see the video footage. "

"nice room, always clean, nice staff"

"Always a great place to stay. Clean, well located with amazing staff. Will return. "

"Excellent "

"In my room, the hair dryer wasn't working, there were no small towels, and there was no iron for my clothes."

"The pool was enjoyable. Great staff at the resort and the spa was excellent!"