로스앤젤레스 포인트 퍼민 공원 근처 호텔 & 숙소 추천

"Clean room"

"I stayed at Hilton Long Beach for 4 nights, and it was, quite honestly, an experience I would rather forget. When I first checked in and entered my room, I was shocked to find a large industrial air purifier or similar machine running in the middle of the room. It was immediately clear that the room had not been properly prepared for a guest. When I raised this issue with the front desk, their response was passive and dismissive. They spoke in a tone that made it obvious they were annoyed and simply said they would “remove it.” Even that took far too long. I emailed Hilton Customer Service about this issue. I was told I would hear back from the hotel within 3 days. That never happened. In fact, not a single person contacted me—not during my 4-day stay, not by the time I checked out, and not even now, long after my return home. It’s hard not to feel like I was just ignored, possibly because I’m Asian and they figured the problem would “go away” once I checked out. Hilton’s customer support was equally disappointing. They never followed up to see whether my complaint was resolved or even acknowledged. I chose Hilton because of its globally recognized brand and reputation—but clearly, I expected too much. Maybe others have had better experiences, but mine was nothing short of awful. Poorly prepared rooms, apathetic staff, no follow-up, and a complete failure in customer care. That is what Hilton Long Beach gave me. Never again."