4/10 - 별로예요
Richard John
가족 여행
2026년 2월 12일
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 편의 시설/서비스
I wish to formally express my dissatisfaction with the unavailability of the main pool/water park area at this resort during the entirety of my family’s eight day stay due to scheduled maintenance. Proper notice was not provided at the time of my booking and I was not made aware of this major deficiency until my check in. The primary reason I chose this resort for my family was the extensive main pool area in the center of the property, and also the reason I upgraded to a patio room directly facing this pool area. When I expressed my dissatisfaction to the front desk management, they offered shuttle services to a secondary pool at their golf course property. I found this commuting option to be unsatisfactory. They also stated that the main pool area would be reopening two days prior to my departure and this did not happen. The pool maintenance was subsequently further delayed until after my departure. Given that this major advertised amenity was not properly available, I believe a partial refund or credit towards a future stay is appropriate.
Richard John
2026년 1월에 7박 숙박함
