책상, 암막 커튼, 다리미/다리미판, 무료 WiFi

데이즈 인 바이 윈덤 프로보 여행 후기

2 out of 5
데이즈 인 바이 윈덤 프로보
1675 North Freedom Blvd, Provo, UT

이용 후기

5.6
평점 10 - 훌륭해요. 1001개 이용 후기 중 147개" "
평점 8 - 좋아요. 1001개 이용 후기 중 193개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 205개" "
평점 4 - 별로예요. 1001개 이용 후기 중 197개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 259개" "

5.8/10

청결 상태

6.6/10

직원 및 서비스

5.2/10

편의 시설/서비스

5.2/10

숙박 시설 상태 및 시설

5.4/10

친환경

이용 후기

6/10 - 괜찮아요

woo seob

가격대비 괜찮음.
2019년 1월에 2박 숙박함
답변 제공: Raj 님, 2019년 1월 24일
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve our services

2/10 - 너무 별로예요

SILVIA

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
La habitacion no era nintannsiquiera simiar a las fotos que mostraban en el anuncio. Las.paredes estaban mal.pintadas. Los.muebles viejos. Habia olor a humedad. Las sabanas sstaban colocadas al reves. Cortinas sucias. No nos quisiera rembolsar nintan siquiera parcialmebte a pesar de que abandonamos la habitacion deapues de la primera noche, a pesar de que pagamos.por 7 noches.
답변 제공: Hotel Manager 님, 2024년 4월 23일
Dear SILVIA,We're truly sorry to hear about your disappointing experience. This is certainly not the standard we aim to uphold. Your feedback regarding the discrepancy as mentioned, as well as the cleanliness issues, is deeply concerning. We apologize for any inconvenience caused and will investigate this matter thoroughly to ensure it's addressed appropriately. Please reach out to our customer service team directly so we can resolve this matter to your satisfaction.Sincerely,Hotel Manager

6/10 - 괜찮아요

Linda

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
the facility is in need of repair both inside and out.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 20일
Dear Guest,Thank you for your feedback. We apologize for any inconvenience caused by the condition of our facility. We take your comments seriously and will address any necessary repairs promptly to improve the overall experience for our guests. We appreciate your input and hope to have the opportunity to welcome you back for a more satisfactory stay in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Rudra

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, I enjoyed my staying in this property. I have nothing negative to say about this state other than the fact that it is a cheaper hotel with less amenities, but I didn’t mind for a short stay at all.
2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 16일
Dear Guest,Thank you for your review. We're delighted to hear that you enjoyed your stay with us overall. We strive to provide comfortable accommodations at affordable rates. Your feedback regarding our amenities is noted, and we appreciate your understanding. We hope to welcome you back for another pleasant stay in the future.Sincerely,Hotel Manager

4/10 - 별로예요

Sajal

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 16일
Dear Guest,Thank you for your review. We value your feedback and would appreciate any additional information you can provide regarding your stay with us. Your satisfaction is our top priority, and we're here to address any concerns you may have. Please feel free to reach out to us directly so we can assist you further.Sincerely,Hotel Manager

2/10 - 너무 별로예요

Bruce

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This motel is a dump!!!
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 13일
Dear Guest,We apologize for falling short of your expectations during your stay. Your feedback is important to us, and we take it seriously. We will investigate the issues you encountered and take appropriate measures to address them. Please know that this is not indicative of the standard we strive to uphold. If you would like to discuss your experience further or if there's anything we can do to make amends, please reach out to us directly.Sincerely, Hotel Manager

6/10 - 괜찮아요

Gretchen

가족 여행
Beds were rough! Pillows were lumpy. It was not a good nights sleep.
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 9일
Dear Guest,Thank you for sharing your feedback with us. We apologize for the discomfort you experienced with the beds and pillows during your stay. Your comments are important to us, and we will address them with our team to ensure improvements are made. We appreciate your understanding and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

familia

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The room smelled of something humid. My asthma started acting up when we entered the room. The gentleman was understanding and said that he would refund us.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Guest,Thank you for sharing your experience with us. We apologize for the inconvenience caused by the unpleasant smell in the room and for any discomfort it caused, especially with your asthma. We appreciate the understanding of our staff member, but we need to confirm it with the said staff member before. Your feedback is valuable, and we'll ensure that steps are taken to address and prevent such issues in the future to provide a more comfortable stay for our guests. We hope to have the opportunity to welcome you back for a better experience in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Betty

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
Had trouble with the refrigerator. Microwave not plugged in. Had to pull it out of the cabinet onto the table to use it. Had to park far from our room because of refinishing of parking lot and we are elderly.
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Guest,We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the issues with the refrigerator and microwave, as well as the parking situation. Your feedback is valuable, and we will address these concerns promptly to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay.Sincerely, Hotel Manager

4/10 - 별로예요

Kotoku

출장 여행
별로예요: 편의 시설/서비스
朝食が充実していなくて残念でした。部屋が少し暗かったです。部屋に自由に出入りできるところは良かったです。
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 2일
Dear Guest,Thank you for posting. We are very sorry to hear that the breakfast was not fulfilling. Also, I apologize for the fact that the room was dark. We are glad that you liked the fact that you could freely go in and out of your room. We appreciate your valuable feedback and will try to find room for improvement. We look forward to serving you again.Sincerely, Hotel Manager

4/10 - 별로예요

Manuela

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 20일
Dear Guest,We're sorry to hear that your experience fell short of expectations. If there's anything specific that we can address or improve upon, please let us know. Your feedback is valuable to us, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Angel 님, Spanish Fork

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 30일
Dear Guest,Thank you, Angel, for your excellent rating! We're thrilled to hear that you had a positive experience with us. If you have any further feedback or if there's anything else we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

10/10 - 훌륭해요

Matthew

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place for a good price. I especially like the owners/operators of the property. Nice friendly people.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 27일
Dear Guest,Thank you so much for your kind words. I'm so pleased that you found us a great place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Cristian

El lugar estaba muy cochino
2024년 3월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 26일
Dear Guest, Thanks for your comments. We clean rooms on a regular schedule, as indicated. We take pride in the level of cleanliness and service we provide. I apologize for any cleaning lapses You can be sure that nothing means more to us than completely satisfying our guests. Sincerely,Hotel Manager

4/10 - 별로예요

Karen

아이를 동반한 가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
This stay was awful and I wish I could reverse the decision. The room didn’t look like the photos on Expedia. Where do I even begin? The light outside the room was flickering like an ominous beacon of the experience that was yet to come. Upon entering the room, there was a musty, smell, lingering that I would soon come to find out, was from the bathroom. The bathroom ceiling had black mold spackled in areas, the bathroom door had a large patched hole in it (that I can only imagine was from someone attempting to break, into said door), there was trash underneath the sink area and in between the nightstand of both queen beds, the showerhead was at a very low position and made it difficult to shower with ease, the tub was slow to drain and during said shower, mysterious brown flakes rose with the clogged line. The walls throughout the room had holes, and unfinished patched sections that made me feel like I was in a DIY flipper home. All of the furniture had heavy signs of wear and scratches. Something I found quite comical was that on the bathtub shower wall they decided to use a flat wall doorstopper to cover up a hole inside the tub. The bedside lamp had an especially interesting feature. Every time you would bang the nightstand, the light would flicker on and off because the wiring was damaged. The absolute worst thing about the room was that there was a missing cover plate for the air-conditioning unit. With two small children, this was a huge red flag 1/10 DO NOT STAY HERE
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 26일
Dear Guest,Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before.Sincerely,Hotel Manager

4/10 - 별로예요

D.

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is one of the least expensive options. It is close. The shower was recently tiled. Other items are broken (dresser door, missing desk chair, ants on bathroom sink).
2024년 3월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 17일
Dear D.,Thank you for sharing your feedback with us. We're glad to hear that you found our property convenient in terms of location and affordability. However, we apologize for the issues you encountered during your stay, including the broken dresser door, missing desk chair, and ants in the bathroom sink. Please rest assured that we take your comments seriously and will work to address these issues promptly to improve the overall experience for our guests. Your satisfaction is important to us.Sincerely, Peter PatelGeneral Manager

8/10 - 좋아요

SHEILA

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 18일
Dear Guest,Thank you for rating our hotel 4 out of 5 on Expedia. We appreciate your positive feedback and are glad to hear you had a satisfying experience with us. If there are any areas where we can further improve, please feel free to share your suggestions. We hope to have the pleasure of welcoming you back soon for another enjoyable stay.Sincerely, Peter PatelGeneral ManagerDays Inn by Wyndham Provo(801) 375-8600daysinnprovo@gmail.com

10/10 - 훌륭해요

stephanie

2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 5일
Dear Guest,Thank you for your perfect rating! We're delighted to hear that you had a great experience during your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Jacob

2024년 3월에 5박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 4일
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that you had an enjoyable experience during your stay with us. Providing exceptional service and creating memorable moments for our guests are our top priorities, and we're delighted that we succeeded in doing so during your visit. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

4/10 - 별로예요

Ericka

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smelled like musty dirty and gross. Had i had a different place to stay i would have. The so called breakfast wasn't even mkre than dry cereal and some milk. Which i don't drink.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 9일
Dear Guest,We apologize for the unpleasant odor you encountered during your stay. Maintaining a clean and fresh environment is of utmost importance to us, and we will address this issue promptly. Additionally, we regret that our breakfast offerings did not meet your expectations. Your feedback is valuable, and we will strive to improve both the cleanliness of our facilities and the variety of our breakfast options. We hope to have the opportunity to better serve you in the future.Sincerely, Peter PatelGeneral ManagerDays Inn by Wyndham Provo(801) 375-8600daysinnprovo@gmail.com

2/10 - 너무 별로예요

Sheila M

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Holes in walls with tried to patch job, dirt on bathroom floor, even someone's bobby pin, carpet not vacuumed. Would not stay there again or recommend to anyone.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 4일
Dear Guest,We sincerely apologize for the disappointing experience you had during your recent stay with us. It's truly disheartening to hear about the issues you encountered, including the condition of your room and cleanliness standards not being met. Please rest assured that this does not reflect our usual standards, and we take your feedback very seriously. Our housekeeping team will address these issues immediately to ensure they are resolved and do not happen again in the future.Sincerely, Peter PatelGeneral ManagerDays Inn by Wyndham Provo(801) 375-8600daysinnprovo@gmail.com

10/10 - 훌륭해요

James

2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 22일
Dear Guest,Thank you for your outstanding 5-star review! We're delighted to hear that you had a fantastic experience during your stay with us. Providing exceptional service and creating memorable stays for our guests is our top priority, and we're thrilled that we succeeded during your visit. Your feedback is greatly appreciated, and we look forward to welcoming you back for another wonderful stay in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Maria del

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A lot of noise from room on top police coming at 3 o’clock in the morning
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 19일
Dear Guest,We sincerely apologize for the noise disturbance and the inconvenience caused by the police visit during your stay. Rest assured, we take your feedback seriously and will investigate the matter to prevent similar occurrences in the future. Thank you for bringing this to our attention.Sincerely, Hotel Manager

4/10 - 별로예요

Joseph

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Breakfast was lacking. Had waffles and cereal, but no syrup. No juice and no one to fill them back up. Door of room wouldn’t close all the way unless it was slammed. Bed and towels were clean, but that was it.
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 19일
Dear Guest,Thank you for sharing your feedback with us. We apologize for the shortcomings you experienced during your stay, particularly with the breakfast offerings and the issue with your room door. Your comments are valuable to us, and we will address them with our team to ensure improvements are made in these areas. We appreciate your understanding and hope to have the opportunity to provide you with a better experience on your next visit.Sincerely, Hotel Manager

6/10 - 괜찮아요

Gerald

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Had no coffee in eating area. Area was very small only 2 tables. Only had waffles (machine) with no syrup and some dry cereal. No milk or juce (containers empty), no clerk available to refill. No coffee, asked clerk earlier, advise that we had to use coffee maker in room. Hotel was old. Should have stayed at a Motel 6. Cancelled second nite.
2024년 2월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 16일
Dear Guest,Thank you for sharing your feedback regarding your recent stay. We apologize for the inconvenience you experienced with the lack of coffee and breakfast options. Your comments are important to us, and we will address these issues to improve our service and offerings. We regret that we fell short of your expectations and that you decided to cancel your second night. If there's anything further we can do to assist you, please don't hesitate to reach out. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Lois

2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 21일
We're sorry to hear that your experience fell short of your expectations. Your feedback is valuable to us, and we would like to understand more about the issues you encountered during your stay. Please reach out to us directly so we can address your concerns and work towards improving our services. We hope to have the opportunity to better serve you in the future.

4/10 - 별로예요

Terrance

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Poor signage. Room had headboard ripped off the wall. 2 out of 4 pillows lumpy.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 7일
Dear Guest,Thank you for taking the time to share your feedback with us. We apologize for the issues you experienced during your stay, including the poor signage and the condition of your room. This is not reflective of the standard we strive to uphold. We will address these concerns with our team to ensure improvements are made. If you have any further details or would like to discuss your experience in more detail, please don't hesitate to reach out to us directly.Sincerely, Hotel Manager

4/10 - 별로예요

Lee

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Ick.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 30일
Dear Guest,We're sorry to hear that your experience did not meet your expectations. We value your feedback, and if there are specific concerns you'd like to share, please let us know so we can address them. Your satisfaction is important to us, and we hope to have the opportunity to improve your perception in the future.Sincerely, Hotel Manager

4/10 - 별로예요

Wilfredo

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Run down hotel. Close enough to restaurants and the town but you can tell cleaning sheets is not a top priority. The bed cover are disgusting. Bring your own. Checking in was smooth, good customer service.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 22일
Dear Guest,Thank you for sharing your feedback following your recent stay. We appreciate your honest review. We're pleased to hear that your check-in experience was smooth and that you found our proximity to restaurants and the town convenient. However, we sincerely apologize for the concerns you raised about the condition of the bed covers. Please rest assured that we take your comments seriously, and our housekeeping team will address this matter promptly to ensure a higher standard of cleanliness moving forward. We value your input and hope to have the opportunity to improve your overall impression on a future visit.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Stela

2024년 1월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 15일
Dear Guest,We're sorry to hear about your experience, and we appreciate your feedback. If you could provide more details about the issues you encountered during your stay, it would help us address and improve those aspects. Please feel free to reach out directly, and we would like the opportunity to better understand and address your concerns.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Stela

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 13일
Dear Guest,We're sorry to see that your experience fell short of expectations, and we apologize for any dissatisfaction. We would like to learn more about your specific concerns and address them promptly. If you could provide additional details or contact us directly, we would appreciate the opportunity to understand and resolve any issues you may have encountered during your stay.Your feedback is valuable, and we are committed to ensuring a better experience for our guests.Sincerely, Hotel Manager

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Great staff, mediocre accommodations
The people working at this Days Inn are super friendly and accommodating. We had what we needed during our stay. That being said I likely will not stay here again as the property is very worn, not well kept or cleaned (our towels were stained), not very comfortable, and breakfast was extremely limited with no fruits or proteins. The cost is budget friendly and if you just need a place to pop in this will probably work for you
2024년 1월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 12일
Dear Guest,We appreciate your feedback on your recent stay with us. It's heartening to hear that our staff's friendliness and helpfulness made a positive impression on you. But, we sincerely apologize for any shortcomings in the accommodations, cleanliness, and breakfast offerings. Your comments are valuable, and we are actively addressing these issues to enhance the overall guest experience. Thank you for bringing these concerns to our attention. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Josseph

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 8박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 9일
Dear Guest,Thank you for the perfect score! We're delighted to hear that you had a 10 out of 10 experience during your stay. If there are specific aspects of your visit that stood out and contributed to this excellent rating, we would love to hear more about them. We appreciate your feedback and look forward to the pleasure of welcoming you back for another outstanding stay in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Ana laura

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 2일
Dear Guest, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Guest,We appreciate your feedback, and we're sorry to learn that your experience fell below your expectations. We would like to understand more about the specific issues you encountered during your stay. If you could provide additional details, it would assist us in addressing and improving upon those concerns. We value your input and hope to have the opportunity to make amends and offer you a more satisfactory experience in the future.Sincerely, Hotel Manager

10/10 - 훌륭해요

Teejay

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Manager was awesome
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 1일
Dear Guest,Thank you for taking the time to share your positive experience. We are thrilled to hear that you found our manager to be awesome. Your kind words are truly appreciated, and we look forward to providing you with excellent service during your future stays.Sincerely, Hotel Manager

10/10 - 훌륭해요

Katrina N.

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 25일
Dear Katrina N,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

4/10 - 별로예요

Clark 님, Idaho Falls

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Two minutes in our room we had to disconnect the fridge and alarm clock, both making horrible noises. Bathroom fan sounds like a 747 jet taking off. Curtains covering window where the public walks by won't compleo
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 23일
Dear Guest,We sincerely apologize for the inconveniences you experienced during your stay. It's disheartening to hear about the issues with the fridge, alarm clock, and bathroom fan, as well as the concern with the curtains. Your feedback is invaluable, and we assure you that we will address these issues promptly to enhance the overall guest experience. Thank you for bringing these matters to our attention, and we appreciate your understanding.Sincerely, Hotel Manager

6/10 - 괜찮아요

Cameron

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Dirty unclean no tv
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 22일
Dear Guest,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the cleanliness issues you experienced. Please know that we take your concerns seriously, and we will address them promptly. Regarding the TV concern, we regret that it impacted your stay, and we will investigate the matter to ensure future improvements. We value your input and hope to have the opportunity to welcome you back and provide an enhanced experience.Sincerely, Hotel Manager

4/10 - 별로예요

Dustin

2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 20일
Dear Guest,We appreciate your feedback, and we are sorry to hear that your experience at our hotel fell short of expectations, resulting in a rating of 4 out of 10 on Hotels.com. We sincerely apologize for any inconvenience or dissatisfaction you may have encountered during your stay. Your comments are important to us, and we would like to learn more about the specific issues you faced to address them promptly. Our aim is to provide a positive and enjoyable experience for all our guests, and we regret that we did not meet this goal during your visit. Sincerely, Hotel Manager

8/10 - 좋아요

Frederick

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They did not have breakfast
2023년 12월에 7박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 16일
Dear Guest,Thank you for sharing your feedback with us. We appreciate your positive rating, and we apologize for any inconvenience regarding the breakfast availability. We understand the importance of this amenity, and we will review and address the issue to ensure a more consistent experience for our guests. We hope to welcome you back for an improved stay in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Elizabeth

가족 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 8박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 18일
Dear Guest, Thanks for your feedback and 2-star rating. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Walter

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 31일
Dear Guest,Thank you for the outstanding 5 out of 5 rating on Expedia! We're thrilled to hear that you had a positive experience during your stay. If there's anything specific that stood out to you or any suggestions you have for us, we'd love to hear it. Your feedback is invaluable, and we look forward to welcoming you back for another excellent stay.Sincerely, Hotel Manager

10/10 - 훌륭해요

Nasir 님, Stockton

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe, clean and well kept property.
2023년 10월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 11일
Dear Nasir,Thank you for the 5 out of 5 rating! We're thrilled to know that you found our property safe, clean, and well-kept. Your positive feedback is greatly appreciated, and we hope to continue providing you with a wonderful experience in the future. We look forward to welcoming you back!Sincerely, Hotel Manager

2/10 - 너무 별로예요

STEPHEN

가족 여행
Poor quality furnishings, bugs on the floor of the bathroom and no breakfast, not even coffee
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 10일
Dear STEPHEN,We sincerely apologize for the quality of furnishings, cleanliness issues, and the absence of breakfast amenities during your stay. Your experience is not reflective of our usual standards, and we take your feedback seriously. However, please note that we have a vigorous pest control program and make sure that there are no bugs or any other pests in our rooms. We will address these concerns promptly to ensure a more comfortable and pleasant stay for our guests.Sincerely, Hotel Manager

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Worst experience I have ever had at a hotel.
The manager was the worst customer experience I have ever had at a hotel, or really anywhere. Check out was at 11:00. Housekeeping started knocking around 9:00, and continued to come back and knock and knock. At 11:00 we were still trying to get our stuff together and the manager came by to say check out was at 11:00. My son slammed the door on her face. She then kept knocking. I opened the door and told her that we were getting our stuff together and my son was struggling with emotional regulation and she said that was not her problem. It was 11:04, she said I needed to respect the check out time. I told her I have stayed at hundreds of hotels and have always had a few minutes past check out to get out. She said we needed to respect the check out time. She wanted us to keep the door open while she stood there and watched us gather our stuff together. It was UNBELIEVABLE. By the time we got in the car with our stuff it was 11:11. All of this for "checking out" 11 minutes late. I have never experienced anything like this before at a hotel. She wanted us to respect the check out time, yet they continued to knock on the door repeatedly several hours before check out time. Worst hotel experience I have ever had. Don't recommend this place at all!!!!
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 6일
Dear Guest,We sincerely apologize for the unfortunate experience you had during your stay at our hotel. It is disheartening to hear about the issues you faced during the check-out process, and we deeply regret any inconvenience caused. We take your feedback seriously and will investigate the matter thoroughly to address the lapses in service you encountered. Your comments about the manager's behavior and the early disruptions from housekeeping are not reflective of the standard we strive to maintain. Please know that we are committed to improving our services based on your valuable feedback. We appreciate your honesty and hope you will consider giving us another chance in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

sarah

반려동물 동반 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely dirty room and falling apart. A drifter knocked on my door as soon as I was settling in my room. Felt extremely unsafe.
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 1일
Dear Sarah,We sincerely apologize for the unacceptable conditions you encountered during your stay, including the cleanliness issues and the concerning incident with a drifter. Your safety and comfort are our top priorities, and we deeply regret that we fell short of meeting these expectations. We take your feedback seriously and will investigate the matter promptly to prevent a recurrence. We hope you consider giving us another opportunity to provide a more secure and enjoyable stay in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Peter

연인과의 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This property needs a MAJOR facelift and upgrade to the rooms. Wlorn out furniture, flimsy mattresses - the whole experience was just was forgettable.
2023년 11월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 28일
Dear Guest,We appreciate your feedback, and we apologize for the forgettable experience you had during your stay. Your comments about the need for a major facelift and room upgrades are noted, and we take them seriously. We are committed to continuous improvement, and your input will guide us in making the necessary enhancements to ensure a better experience for our guests. We appreciate your honesty and hope to have the opportunity to provide you with an improved stay in the future.Sincerely, Hotel Manager

2/10 - 너무 별로예요

James

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well my room had roaches,ants,and mice. The bathroom was filthy. And I had to use my shoes to smash r
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 11월 28일
Dear Guest,We sincerely apologize for the unsatisfactory conditions you experienced during your stay. The presence of roaches, ants, mice, and a filthy bathroom is completely unacceptable, and we deeply regret any discomfort this may have caused. Please be assured that we take your feedback seriously, and we will address these issues promptly to prevent any recurrence. Your experience does not reflect our standards, and we are committed to making the necessary improvements. We understand your frustration and hope you might consider giving us another opportunity to provide a more positive experience in the future.Sincerely, Hotel Manager

6/10 - 괜찮아요

Tamara

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 16일
Dear Guest, Thanks so much for your very kind feedback. I sincerely appreciate your 3-star rating, and I am pleased you had a nice experience with us. You can expect a still better experience next time. Please visit us again soon. Sincerely, Hotel Manager