야외 수영장, 09:00 ~ 21:00 오픈, 수영장 파라솔, 일광욕 의자
예약 가능 여부 확인

피나클 리조트 220 여행 후기

4 out of 5
피나클 리조트 220
Pulpito 220, Puerto Vallarta, JAL

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 884개 이용 후기 중 641개" "
평점 8 - 좋아요. 884개 이용 후기 중 158개" "
평점 6 - 괜찮아요. 884개 이용 후기 중 41개" "
평점 4 - 별로예요. 884개 이용 후기 중 23개" "
평점 2 - 너무 별로예요. 884개 이용 후기 중 21개" "

9.6/10

청결 상태

9.2/10

직원 및 서비스

9.2/10

편의 시설/서비스

9.6/10

숙박 시설 상태 및 시설

8.0/10

친환경

이용 후기

8/10 - 좋아요

Sharon

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was lovely met our needs . Pool fabulous but it had a lot of rules . Could not bring your own refreshments or food . At a condo I would have thought I could . The walk is exhausting even with the little funicular up the steep part . Staff were always friendly and accommodating as best as they could . Check in was in a separate building, from the pinnacle I was staying at . Over all we did enjoy our stay . Glad we had a car .
2024년 4월에 10박 숙박함
답변 제공: -Pinnacle Reservations. 님, 2024년 5월 6일
Hello Sharon, thank you for your feedback as it only helps to improve. We are happy to hear that you liked the property and we hope to welcome you back in the future!

10/10 - 훌륭해요

Achilles

좋아요: 편의 시설/서비스
great staff, nice property, wonderful location.
2024년 4월에 4박 숙박함
답변 제공: -Pinnacle Reservations. 님, 2024년 4월 29일
Thank you for choosing Pinnacle Resorts for your stay in Puerto Vallarta, we hope to welcome you back in the future!

8/10 - 좋아요

James

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The only downside to this property is the shared roof space that anyone can use, it’s a popular meeting spot so it was always full with no seating for the pool even though we were staying there. Property is very nice and updated with a friendly and attentive staff. I wouldn’t hesitate staying here again
2024년 3월에 7박 숙박함
답변 제공: Pinnacle Reservations 님, 2024년 4월 15일
Hello Mr. James,Thank you for your feedback as it only helps to improve. We will share your comments to work on them.

10/10 - 훌륭해요

Yosel

좋아요: 청결 상태
2024년 3월에 2박 숙박함
답변 제공: Pinnacle Reservations 님, 2024년 4월 10일
It is good to know that you enjoyed your stay. We look forward to welcoming you back soon!

6/10 - 괜찮아요

Todd

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스
Ive stayed here before. It's gone down hill. A\C doesn't work. Our room was incredibly noisy.
2024년 3월에 4박 숙박함
답변 제공: Pinnacle Reservations 님, 2024년 4월 2일
Thank you for your comment. It is very important to us to renovate our units constantly. We will pass along your comments and maintenance team will help you with your A/C right away.

8/10 - 좋아요

donald

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful room with great view
2024년 2월에 6박 숙박함
답변 제공: Pinnacle Reservations 님, 2024년 3월 4일
Thank you for your feedback. We are happy that your stay was positive!

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were friendly and the location to the Romantic Zone was excellent.
2024년 2월에 14박 숙박함
답변 제공: Pinnacle Reservations 님, 2024년 2월 28일
Thank you for your comments! It is good to know that we had a great stay!

10/10 - 훌륭해요

matthew

2024년 2월에 1박 숙박함
답변 제공: Pinnacle Reservations 님, 2024년 2월 28일
Thank you for your comments! It is good to know that you had a great stay

8/10 - 좋아요

Susan

단체 여행, 연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Rooftop was perfect
2024년 2월에 2박 숙박함
답변 제공: Pinnacle Reservations 님, 2024년 2월 28일
We appreciate your comments!

10/10 - 훌륭해요

Kevin 님, Chicago

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Pinnacle Reservations 님, 2024년 2월 28일
It is great that you had a good experience! We wish to give you a warm welcome soon!

2/10 - 너무 별로예요

Orlando

단체 여행, 연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
The trip turn out to be very disappointing. Not to put the total blame on Pinnacle, but using their VIP service it got intercepted by a time share scan artist. They need to protect their customers a little better at the airport. Also I order a few things for the room and no one responded to the request. The next responses was for the transfer and mini bar service. Needless to say when I check in they had both request, so I paid double. The mini bar and the original request. Mexico is just full of scam artist, be very cautious when visiting.
2024년 1월에 2박 숙박함
답변 제공: Pinnacle Reservations 님, 2024년 2월 28일
Orlando, we appreciate your comments. Please note that while we arrange the transportation service for you to have a great experience, it is not a service we provide. We offer luxury vacation rentals.

10/10 - 훌륭해요

mark 님, chicago

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a and amazing modern condo in a cop location immaculately kept with five star service by all the staff a shout out goes to the front desk clerk who actually got a hold of the taxi cab that I left my phone in who is trying to hack it, and they convinced him to bring it back. We’ve already booked next year.
2024년 1월에 5박 숙박함
답변 제공: Pinnacle Reservations 님, 2024년 2월 3일
Mark, We are happy to hear that your stay was positive. Thank you for your nice comments. We look forward to welcoming you back!

10/10 - 훌륭해요

Maria Aurora

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nice people great service , Daniel Escamilla was one of the person who really helped us out an make our vacations more enjoyable guiding us through our stay in the resort and making sure everyone was able to provide the best for us, house kipper, taxis when we needed to go places and always with a great attitude. Thank you
2023년 12월에 11박 숙박함
답변 제공: Pinncle Reservations 님, 2024년 2월 3일
Maria, Thank you for your nice comments. We are happy to hear that you enjoyed your stay with us!

4/10 - 별로예요

Tony

별로예요: 객실의 편안함
Getting tired
The property is getting tired. Cracked tiles in the shower and both the pool towels and the room towels are ripped, stained and old.
2024년 1월에 3박 숙박함
답변 제공: Pinnacle Reservations 님, 2024년 2월 3일
Mr. Tony, Thank you for your comments and feedback as it helps us to improve, we will work on these details to improve our guests' experience!

10/10 - 훌륭해요

Yosel

단체 여행
2023년 12월에 2박 숙박함
답변 제공: Pinnacle Reservations 님, 2024년 1월 25일
Thank you for the 5/5!!

10/10 - 훌륭해요

Robert

좋아요: 청결 상태, 객실의 편안함
Great place to say
It is a great place to stay. Beautiful views and nice updated rooms. Great internet service. Comfortable bed.
2024년 1월에 2박 숙박함
답변 제공: Pinnacle Reservations 님, 2024년 1월 25일
Robert, thank you for taking the time to write your comments! We appreciate it and we look forward to welcoming you back!

10/10 - 훌륭해요

Kristopher

좋아요: 청결 상태, 객실의 편안함
Incredible property and staff!!
2024년 1월에 6박 숙박함
답변 제공: Pinnacle Reservations 님, 2024년 1월 25일
Kristopher!! Thank you for your comments and for choosing Pinnacle Resorts for your stay in Puerto Vallarta

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 객실의 편안함
Great place. I would not recommend using the VIP transportation from the airport to the Pinnacle. They were 2 hours late and no chargers were removed. We took a taxi back for half the cost and on time. The place was great otherwise. Highly recommend staying here.
2024년 1월에 5박 숙박함
답변 제공: Pinnacle Reservations 님, 2024년 1월 25일
Thank you for your feedback, we will review the situation with the VIP Transportation Service. We apologize for any inconvenience this may have caused. Thank you for your recommendation,

10/10 - 훌륭해요

Todd Michael

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 7박 숙박함
답변 제공: Pinnacle Reservations 님, 2024년 2월 3일
Thank you!!

10/10 - 훌륭해요

Alejandro

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
La piscina nos encanto, agua caliente, esta de 10
2023년 12월에 5박 숙박함
답변 제공: Pinnacle Reservations 님, 2024년 1월 25일
Alejandro, agradecemos el tiempo que se tomó para escribir sus comentarios. Esperamos recibirlo nuevamente en Pinnacle Resorts!

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 객실의 편안함
Nice place, good amenities
It’s a nice property located on top of the hill. The apartment was well equipped with a full kitchen and the utensils you want/need. Had a full gym and rooftop pool too, which is nice.
2023년 12월에 2박 숙박함
답변 제공: Pinnacle Reservations 님, 2024년 1월 25일
Michael, thank you for your nice comments. We are happy to hear that you liked the property!

10/10 - 훌륭해요

Cory 님, Austin

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We’ve stayed at Pinnacle before and will continue to return. The location is excellent for the beach and exploring Zona Romantica. The staff is consistently friendly and helpful.
2023년 12월에 7박 숙박함
답변 제공: Pinnacle Reservations 님, 2024년 1월 25일
Cory thank you for your nice comments! It is very important to us! We are happy to welcome you every time!

10/10 - 훌륭해요

Valerie

Amazing place and perfectly located. First class.
2023년 12월에 5박 숙박함
답변 제공: Pinnacle Reservations 님, 2024년 1월 25일
Thank you for your comments!!

10/10 - 훌륭해요

Hilary

가족 여행
좋아요: 청결 상태, 객실의 편안함
Lots of fun and very relaxing
2023년 12월에 7박 숙박함
답변 제공: Pinnacle Reservations 님, 2024년 1월 25일
Hilary, we are happy to hear that you had fun, thank you for your comments! We look forward to your return!

10/10 - 훌륭해요

Mario

좋아요: 청결 상태, 객실의 편안함
Everything was amazing ans perfect.i will comme back again!
2023년 12월에 4박 숙박함
답변 제공: Pinnacle Reservations 님, 2024년 1월 25일
We are happy to hear your comments!! We look forward to welcoming you back Mario!

10/10 - 훌륭해요

Neil

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is a great and affordable location!!! It has an infinity pool at the top of the building and it overlooks everything. It adds to the relaxation and serenity you expect from a vacation.
답변 제공: Pinncle Reservations 님, 2024년 1월 25일
We are so happy to hear your comments and that you liked the properties. We will be happy to welcome you back anytime soon!

8/10 - 좋아요

KAZUHIRO

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
답변 제공: Pinnacle Reservations 님, 2024년 2월 28일
Thank you for your comments

4/10 - 별로예요

Haifeng

좋아요: 청결 상태, 객실의 편안함
Unusual refund policy requiring request 60d ahead
Pros: great service stuff people. Nice rooftop pool and bar. Cons: refund needs to request ahead of 60 days. That's too long. I didn't pay attention such an unusual refundable period and requested before 50 days. The admin team didn't help me.
2023년 11월에 4박 숙박함
답변 제공: Pinncle Reservations 님, 2024년 1월 25일
Thank you for your feedback as it only helps us to improve. We are happy to hear that you liked the property!

10/10 - 훌륭해요

Paul

단체 여행, 연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Quick check in - and held our luggage while we were swimming
2023년 11월에 1박 숙박함
답변 제공: Pinncle Reservations 님, 2023년 12월 2일
Thank you for your feedback! We are happy that you enjoyed your stay!

10/10 - 훌륭해요

Jurgen 님, Plano

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
It is a really great place. Rooftop pool is awesome
2023년 11월에 6박 숙박함
답변 제공: Pinncle Reservations 님, 2023년 12월 2일
We are happy that you enjoyed our facilities! We look forward to welcoming you back

10/10 - 훌륭해요

Douglas

2023년 11월에 3박 숙박함
답변 제공: Pinncle Reservations 님, 2023년 12월 2일
We are happy that you had a great stay!!

10/10 - 훌륭해요

Anthony

좋아요: 청결 상태, 객실의 편안함
Time Out in Puerto Vallarta
This may be my 5th time staying at this hotel property and definitely a super comfortable place with superb staff. The utmost courteous personnel all around and the room/apartment was terrific. Great location, nice infinity pool on the top floor with bar and beverage services. I’ve no doubt I’ll be back again!
2023년 10월에 3박 숙박함
답변 제공: Pinnacle Reservations 님, 2023년 10월 13일
Thank you for your feedback! It is very important to us to hear about our guest's experience. We look forward to welcoming you back to Pinnacle Resorts!

8/10 - 좋아요

Rex

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
I would recommend staying in a unit with an ocean view. I stayed on the side with the Mountain View. There is a very busy road on that side and it was very loud even four stories up.
2023년 9월에 7박 숙박함
답변 제공: Pinncle Reservations 님, 2023년 10월 13일
Rex! We would love to welcome you to our ocean-view units anytime soon!

2/10 - 너무 별로예요

Peter

가족 여행
별로예요: 객실의 편안함
2023년 8월에 4박 숙박함
답변 제공: Pinnacle Resorts 님, 2023년 8월 31일
Dear Peter,Thank you very much for your review, thank you for choosing Pinnacle 220. We hope to receive you again soon.

2/10 - 너무 별로예요

Robert 님, Palm Springs

단체 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The communication is terrible. I had a medical emergency and had to leave a day early and the hotel did absolutely nothing to accommodate my early departure. They didn’t offer any sort of credit for a future stay, or offer a refund. I asked the front desk to have a manager call me, they told me the manager started at 1 pm, and I never heard a word whatsoever. Beyond the credit, the hotel is outdated and has old interior motif, shower valve handle comes off when you move it and then you need to try and align it back up just so to reinsert the handle, moldy grout, and towels that smell like bleach, that are rough and worn. There are so many other, newer hotels nearby, and I will never stay at the Pinnacle again. Ultimately, they lost me as a customer because of their inability to communicate and their unwillingness to show empathy. Tisk Tisk!
2023년 8월에 4박 숙박함
답변 제공: General Manager 님, 2023년 9월 5일
Dear Robert,We regret the inconvenience caused during your visit. We look forward to receiving you again in the near future and changing your experience.

10/10 - 훌륭해요

Juan Jose

좋아요: 청결 상태, 숙박 시설 상태 및 시설
Amazing spot
답변 제공: General Manager 님, 2023년 9월 5일
Dear Juan Jose, Thank you for choosing Pinnacle Resorts.

10/10 - 훌륭해요

Mario

단체 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great It was perfect
2023년 8월에 1박 숙박함
답변 제공: Pinnacle Resorts 님, 2023년 8월 31일
Dear Mario,Thank you very much for your review, thank you for choosing Pinnacle 220. We hope to receive you again soon.

10/10 - 훌륭해요

Ian Pablo

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excelentes instalaciones, ubicacion, atencion y servicio. Hotel moderno, amplio muy bien ubicado.
2023년 8월에 3박 숙박함
답변 제공: Pinnacle Resorts 님, 2023년 8월 17일
Estimado Ian Pablo,Muchas gracias por elegir Pinnacle Resorts. Nos alegra mucho saber que su estancia ha sido de su total agrado. Esperamos poder recibirlo de nuevo en un futuro cercano.

6/10 - 괜찮아요

Jason

단체 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Definitely do NOT recommend the 2 bedroom townhouse room category. You feel like you’re in a basement with no view behind a wall and a fence. Was forced to upgrade to a suite.
2023년 7월에 7박 숙박함
답변 제공: General Manager 님, 2023년 7월 25일
Dear Jason, First, we would like to thank you for taking the time to share your experience with us. We are very sorry that our Loft has not been of your total pleasure, we hope to be able to make your next visit with us.

10/10 - 훌륭해요

Nicole

가족 여행
좋아요: 청결 상태, 객실의 편안함
Would go back in a heartbeat!
Wonderful vacation—the hotel/apartments are in a great location and the views are incredible. Great pool and wonderful housekeeping. Thank you Esmeralda!
2023년 6월에 6박 숙박함
답변 제공: Pinnacle Resorts 님, 2023년 7월 6일
Thank you so much for staying at Pinnacle Resorts. We appreciate your feedback and hope to have you back in the future!

6/10 - 괜찮아요

Olivia

가족 여행
별로예요: 청결 상태, 편의 시설/서비스
There is no VIP treatment for this property outside getting a $7 bottle of wine. The location can't be beaten but our room was filthy with copious amounts of dust. You are paying top dollar to stay in the Romantic Zone. The rooftop bar tends to be frequented by non-guests who are not there for the most appropriate reasons. Even my father-in-law who is 85 had this experience. The property needs to be maintained better for the prices. They are extremely strict about check-in and check-out. All in all, it's OK. It's not an amazing experience but it's located to great restaurants and shopping. By booking through my fav third party travel website, you are not given the best room or the room that you thought that you had booked. That happened previously. Now, I don't even book a room with a view. It minimizes any possibilities of conflicts with the front desk over the room that you thought that you were getting.
2023년 6월에 5박 숙박함
답변 제공: General Manager 님, 2023년 6월 27일
Dear Olivia, Thank you for sharing your feedback about your recent stay at our property. We appreciate your input as it helps us identify areas where we can improve our services.We apologize for any inconvenience you experienced during your stay. We take cleanliness very seriously, and it is disappointing to hear that your room was not up to our usual standards. We have shared your concerns with our housekeeping team to ensure such oversights do not happen again in the future. Maintaining a clean and comfortable environment for our guests is of utmost importance to us.We appreciate your positive note about our location and its proximity to great restaurants and shopping. We continually strive to improve our property to provide a truly amazing experience for our guests.Once again, we apologize for any shortcomings you encountered during your stay. We value your feedback and will take it into account as we make ongoing improvements. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

10/10 - 훌륭해요

Timothy

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 5월에 4박 숙박함
답변 제공: General Manager 님, 2023년 5월 30일
Dear Timothy, Thank you for choosing Pinnacle Resorts.

10/10 - 훌륭해요

Jamaal

2023년 4월에 2박 숙박함
답변 제공: General Manager 님, 2023년 5월 15일
Dear Jamaal, Thank you for choosing Pinnacle Resorts. We hope to see you back again in the near future.

10/10 - 훌륭해요

Joanna

단체 여행
좋아요: 청결 상태, 객실의 편안함
2023년 4월에 4박 숙박함
답변 제공: General Manager 님, 2023년 4월 24일
Dear Joanna, Thank you for choosing Pinnacle Resorts. We hope to see you again in the near future.

10/10 - 훌륭해요

Elliot 님, Laguna Beach

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well appointed and maintained. Close to beach. Quiet.
2023년 4월에 3박 숙박함
답변 제공: General Manager 님, 2023년 4월 20일
Thank you for your review! We are glad to hear that you enjoyed your stay with us. We strive to provide our guests with a comfortable and enjoyable experience, and we are glad that we were able to meet your expectations. We are also glad that you found our accommodation well appointed and maintained, and it was close to the beach and quiet. We look forward to welcoming you back soon!

10/10 - 훌륭해요

Scott

좋아요: 청결 상태, 객실의 편안함
Excellent experience. Property is on point with everything it offers from service to cleanliness!
2023년 4월에 2박 숙박함
답변 제공: General Manager. 님, 2023년 4월 11일
Dear Scott, Thank you for choosing Pinnacle Resorts. We hope to see you again in the near future.

10/10 - 훌륭해요

paul

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Can’t wait to return
2023년 4월에 4박 숙박함
답변 제공: General Manager 님, 2023년 4월 10일
Dear Paul, Thank you for choosing Pinnacle Resorts. We hope to see you again in the near future.

10/10 - 훌륭해요

Cam

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was excellent, room was very nice and the pool and pool bar service was excellent.
2023년 3월에 1박 숙박함
답변 제공: General Manager 님, 2023년 3월 21일
Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us. We strive to provide excellent service and a comfortable stay for all of our guests. We are glad that you enjoyed the pool and pool bar service. We hope to welcome you back soon!

10/10 - 훌륭해요

Jason

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely exceptional!
2023년 2월에 8박 숙박함
답변 제공: General Manager 님, 2023년 3월 17일
Dear Jason, Tank you for choosing Pinnacle Resorts.

10/10 - 훌륭해요

Hoang

2023년 2월에 4박 숙박함
답변 제공: General Manager 님, 2023년 3월 17일
Dear Hoang, Thank you for choosing Pinnacle Resorts.