Dear Danielle, Thank you for selecting Extended Stay America for your trip. Reading about your experience with our team brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. Your compliments on the staff mean a lot to us. Please stay with us and feel like you are at home away from home whenever you are around our location.Sincerely,Hotel Management

Dear Hirokazu, Thank you for taking the time to write a review regarding your stay with us. On behalf of our entire team, please accept our sincere apologies for your issues while with us. Thank you again for sharing your observations, and we will pass them on to our concerned team for improvement. Our front desk team can help you make your time with us better. Please give us another opportunity to meet your expectations. Sincerely,Hotel Management

Dear Ariane, Thank you for reviewing your time with us. It is nice you had a pleasant stay and found your bed clean. However, please accept our apologies for your disappointment with the cleanliness of your suite, which was overlooked during your room preparations. We will address this with our team to ensure rooms are checked so everything is in order as we proceed. Please return, and we will make your next stay with us outstanding.Sincerely,Hotel Management

Dear Marquis, We sincerely apologize for your negative experience at our hotel. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management

Dear Alexandra, We sincerely apologize for the disruptions during your recent visit. We understand that your cleanliness expectations were not met and the condition of the delivered room needed to be at par. We want to reassure you that we take every possible measure to prevent the presence of external insects, as mentioned. Our pest control provider maintains a regular servicing schedule for our premises. Nevertheless, we will discuss with them and the housekeeping team to ensure all necessary measures are taken to prevent future issues. Please return and allow us to serve you so you can enjoy our hospitality the next time you visit our area.Sincerely, Hotel Management

Dear Mandeep, Thank you for being our guest and for the valued feedback. We apologize for the cleanliness issues and pervasive odor you encountered in the room. We have strict policies prohibiting smoking in certain areas of our hotel; therefore, we appreciate you bringing this to our attention so we can address it appropriately. We will also share your concerns with our housekeeping team to prevent any cleaning oversights from repeating. We hope to have you back again soon so we can demonstrate the seamless experience you should have received on this visitSincerely,Hotel Management

Dear Daniel, Thank you for taking the time to share your feedback with us. We sincerely regret your stay was anything other than the satisfying experience we strive to deliver. It's disheartening to learn about your disappointment regarding our complimentary grab-and-go breakfast, the condition of your room, and the service lapses you encountered. Please know that we take your feedback seriously and will work diligently to prevent such matters from repeating. We are fully committed to regaining your trust in our hotel and hope to welcome you back soon.Sincerely,Hotel Management

Dear dejan, Thank you for taking the time to write a review. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We assure you that we will review your comments appropriately, and we hope you will give us another opportunity to show you the hospitality we are dedicated to providing.Sincerely,Hotel Management

Dear Alisha, Thank you for selecting us. We regret we did not meet your expectations for a maintained room and hope you will accept our apologies for the inconvenience you encountered. We have taken note of your observations regarding the need for an update, and we are currently having the same conversation with our brand leaders. In the meantime, our housekeeping and engineering staff are committed to keeping our facilities clean and up-to-date throughout our hotel. Our priority is to serve our guests with excellent service; anything lacking in this is taken very seriously. Your remarks on the breakfast choices are shared with our team for improvement. Please allow us another chance to host your visit and provide a memorable trip. Sincerely,Hotel Management

Dear Mark, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to enhance and maximize our guest services. We hope to welcome you back on a future visit.Sincerely,Hotel Management

Dear Cayley, We sincerely apologize for the unacceptable conditions you encountered during your stay. Your experience does not reflect our usual standards, and we're genuinely sorry for any inconvenience caused. Your concerns will be addressed with urgency, and corrective measures will be taken to prevent a recurrence. We appreciate your constructive feedback and are committed to improving our services. It's disheartening to learn that we fell short of your expectations, but we value your input. We would appreciate you giving us another chance in the future to provide a significantly improved and enjoyable stay.Sincerely,Hotel Management

Dear Melissa, We appreciate your compliments on our staff's majority but sincerely apologize for the inconvenience caused by the housekeeper and the lack of information about the elevator. Your feedback is invaluable, and we are addressing these issues to improve our services. We regret any difficulty your parents experienced and understand your disappointment. Please allow us the opportunity to make amends in the future as we strive to provide a more enjoyable stay for our guests.Sincerely,Hotel Management

Dear Hannah, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. We hope you will come back for a much-improved stay. Thank you again for being our guest.Sincerely,Hotel Management

Dear Ethen, We're sorry to learn that you felt uncomfortable during your stay, and we sincerely apologize for any inconvenience caused by the front desk not being welcoming. Providing a warm and welcoming environment for our guests is essential, and we regret if we fell short of your expectations. Your feedback is invaluable, and we will address this matter with our team to ensure a more positive experience for our guests in the future. We hope you will allow us another opportunity to redeem ourselves. Sincerely,Hotel Management

Dear Sabrina, We appreciate your feedback and apologize for any inconvenience you experienced during your stay. It's disheartening to read about the cleanliness issues in your room, and we understand the importance of maintaining a clean and comfortable environment for our guests. Your comments will be shared with our team to ensure necessary improvements. We're glad that our staff made an effort to make your stay more convenient, and we hope to have the opportunity to provide a more satisfactory experience in the future.Sincerely,Hotel Management

Dear Thomas, We're sorry to read about the challenges you faced during your stay. It's disheartening to learn about issues with the condition of the room, and we apologize for any inconvenience caused. Your feedback is valuable, and we take it seriously as we continuously work to enhance our guests' experience. We'll address the concerns you've raised and take appropriate measures to ensure improvements. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Mark, Thank you for the detailed evaluation. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. We hope you will give us another opportunity to provide you with the great visit you deserve and to show you why we are an excellent choice when visiting the city.Sincerely,Hotel Management

Dear Munzer, Thank you for taking the time to share your experience with us. We are sorry for any inconvenience you may have faced during your stay. Your feedback is highly appreciated as it helps us improve our guest services. Please be assured that our team is staffed around the clock to address any concerns you may have. We hope to welcome you back in the future.Sincerely,Hotel Management

Dear Patrick, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. Also, ensuring our guests' well-being and safety is our top priority, and please know our team is staffed around the clock to address any concerns you may have. Your candid feedback is invaluable to us, and we are grateful for the opportunity to improve. Sincerely,Hotel Management

Dear Serge, Thank you for being our guest. Please accept our apologies for any inconvenience you encountered during your stay, as we never mean to disappoint our guests in any way. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincerely,Hotel Management

Dear Guest, Thank you for sharing your feedback about your recent stay with us. We're glad to hear you found our location convenient. We sincerely apologize for any inconveniences you encountered during your stay. Your comments regarding the property's condition, staff interactions, and the amenities provided are valuable to us. We take your feedback seriously and will work to address the issues you've raised to enhance the guest experience. We hope you consider staying with us again as we continuously strive to improve and provide better services to our guests. Sincerely,Hotel Management

Dear Christopher, Thank you for choosing us and sharing a review of your stay. We're genuinely sorry to hear about your disappointing experience during your stay. Your feedback about the cleanliness and maintenance issues is crucial for us to address and improve. We apologize for the inconvenience you encountered with the toilet and the service at the front desk. This is not the standard of service we aim for, and we will use your comments to enhance the guest experience. We're committed to ensuring a more comfortable and enjoyable stay for our guests in the future. Sincerely,Hotel Management

Dear Alison, We're genuinely sorry to learn about your recent experience. Your safety and well-being are our top priorities, and we take your feedback seriously. We apologize for any discomfort you may have felt. Please rest assured that we are committed to addressing these concerns to enhance our guests' experiences. Your feedback is invaluable in helping us make necessary improvements. We hope you will consider giving us another chance in the future to regain your confidence in our hotel.Sincerely,Hotel Management.

Dear Steven, Thank you for choosing our hotel for your recent stay. Although you had a pleasant time but, we regret that you were disappointed with the amenities. Our front desk team works 24/ 7 to help you make the best time while you are our guest. Never hesitate to speak to them. It was our pleasure hosting you, and we hope you will choose to stay with us again on a future visit to the city.Sincerely,Hotel Management

Dear Betty, Thank you for being our guest. It is glad you had a pleasant stay. However, we are sorry we cannot provide a flawless experience while you are here. We have noted your remarks to update and will share them with the concerned team. In the meantime, our housekeeping and maintenance team will keep the area fresh and updated for our guests. We encourage you to try us again soon, and we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management

Dear Mary, Thank you for choosing our hotel during your recent visit to Raleigh. Please accept our apologies for the condition of our hotel and any oversight on our part. We understand how important it is to have a clean room and one that is also free of smoke, and we’re sorry for not being able to make that happen for you. Your concerns have been shared with the team, and remedial steps within our housekeeping department are underway to ensure this does not happen again. We hope to have you back for the seamless stay you deserve.Sincerely,Hotel Management

Dear Sean, Thank you for being our guest. We are sorry we cannot provide you with a flawless experience while you were here. Also, the facilities and amenities were different from your expectations. We have noted your remarks and will share them with the concerned team. In the meantime, our housekeeping and maintenance team will keep the area fresh and updated for our guests. We encourage you to try us again soon, and we are confident you will enjoy the exceptional stay you deserve. Sincerely,Hotel Management

Dear Candice, Thank you for choosing Extended Stay America for your travel plans. It is nice to know you had a good time here and our location was perfect for all your needs. However, we are sorry for the inconvenience caused by our breakfast choices, and the comments are shared with our concerned team to improve. It was a pleasure to have you as our guest, and we hope to see you again soon.SincerelyHotel Management

Dear Stacie, Thank you for your recent stay at our hotel. We were sorry to read you had several issues during your stay, and we are grateful for your patience. If your visit is going differently than expected, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns, as we want to create great experiences for all of our guests. We hope you give us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Mai, We appreciate your kind comments. We are delighted to know we successfully provided you with a memorable stay. We appreciate you choosing us for your visit to the area and hope to accommodate you again so we may provide you with the perfect holiday you deserve.Sincerely,Hotel Management

Dear Haraldur, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider allowing us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management

Kim, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Ngoc, thank you for reviewing your stay. We are happy most of your experience was pleasant. However, we apologize for your inconvenience due to the elevator's temporary issue, which kept it from being perfect. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. We appreciate you choosing our hotel, and we hope you will give us another opportunity to provide you with the experience you deserve. Thank you! Sincerely,Hotel Management

Dear Guest, we are glad to know you enjoyed most of your stay. However, we are disappointed to learn of the concerns you experienced. Please be assured we will address it and use your critique to ensure it does not happen again. Also, we regret your inconvenience with no elevator. We appreciate your patience and your feedback. We look forward to welcoming you again soon for a much-improved experience. Sincerely, Hotel Management