Randall's Island, New York hotel rooms at the Generator

"Shampoo bottle was empty, next day the conditioner was out too. Had to request more toilet paper as well as towels. Garbage was tiny. Room small. Under construction. Couple times the elevator system was not good! "

"I stayed at this hotel for 5 days and unfortunately the experience was quite disappointing. The room was extremely small — there wasn’t even enough space for two suitcases, which made the stay uncomfortable from the start. The bathroom was also in poor condition, with the ceiling showing clear signs of water damage and deterioration. Housekeeping was inconsistent and below basic expectations. We were not provided with fresh towels daily and had to call every single time to request them. The bathroom trash was not emptied during our stay, and when we finally asked for it to be taken care of, they removed the trash can and never brought it back until we called again. Overall, the lack of maintenance and poor housekeeping service made the stay frustrating. The only redeeming aspect of this hotel is its location — beyond that, I would not recommend staying here. "

"Took an hour for us to check-in. Long lines and only two front desk employees. The elevator is a nightmare! Make sure you plan ahead of time because you can spend 30 minutes waiting for an elevator. The rooms need an upgrade! The only positive thing about staying here is how close the hotel is to Broadway shows. "

"Lovely stay, great staff. But AC didn’t work and neither did the ATM on site. Great atmosphere in the lobby area and spacious rooms. "

"Elevators were the only problem they are shared with the people who just come in to use the restaurant and bars and it takes longer than needed "

"Na"

"Good price and location"

"Only major issue was parking other then that it was okay "

"Good"