외관

인 & 스위트 앳 포트 그레그-애덤스 여행 후기

2.5 out of 5
인 & 스위트 앳 포트 그레그-애덤스
5380 Oaklawn Blvd, Building A, Prince George, VA

이용 후기

7.0

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 291개" "
평점 8 - 좋아요. 1002개 이용 후기 중 276개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 165개" "
평점 4 - 별로예요. 1002개 이용 후기 중 132개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 138개" "

7.4/10

청결 상태

7.6/10

직원 및 서비스

6.4/10

편의 시설/서비스

7.0/10

숙박 시설 상태 및 시설

6.8/10

친환경

이용 후기

4/10 - 별로예요

Lashonda

단체 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
This property has a lot of residential guest that are a bit sketchy all hours of the night children are running and jumping. Loud music playing This place needs to be renovated immediately and maybe keep the guest who live there on different sides from the people who are visiting. I thought this would be a good hotel with being so close to the military base but I was wrong. It was not worth my money at all
2024년 4월에 2박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 18일
Dear Lashonda,We apologize for the inconvenience you experienced during your stay. Maintaining a peaceful and comfortable environment for all guests is our priority, and we regret that we fell short of meeting your expectations. Your feedback regarding the noise disturbance and residential guests will be addressed with our team, and we will explore ways to improve the guest experience, including renovations and potential segregation of long-term residents from short-term guests. We appreciate your feedback and apologize for any inconvenience caused. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

8/10 - 좋아요

Edward

2024년 4월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 17일
Dear Edward, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

2/10 - 너무 별로예요

Mary

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Didn't like anything but the price, mattress Didn't fit inside rail, which was unsafe for the kids, it was too much wrong to name, will not recommend to anyone
답변 제공: Hotel Manager 님, 2024년 4월 13일
Dear Mary,We're deeply sorry to hear about your disappointing experience during your stay. Ensuring the safety and comfort of our guests, especially families, is paramount to us, and we regret any inconvenience or discomfort you encounter. Your feedback regarding the mattress and other issues is concerning, and we will address these immediately to prevent similar incidents in the future. We apologize for falling short of your expectations, and we appreciate your honesty. Sincerely, Hotel Manager

10/10 - 훌륭해요

Tiffany

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved everything, no complaints
2024년 4월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 12일
Dear Tiffany,Thank you for your glowing feedback! We're thrilled to hear that you loved everything about your stay. Providing a seamless and enjoyable experience for our guests is our top priority, and we're delighted that we succeeded in exceeding your expectations. Your satisfaction is our greatest reward, and we look forward to welcoming you back for another fantastic stay in the future!Sincerely, Hotel Manager

8/10 - 좋아요

Aubrey

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Room was renovated and clean. I liked that there was a different breakfast entree every day.
2024년 4월에 4박 숙박함
답변 제공: Hotel Manager 님, 2024년 4월 8일
Dear Guest,Thank you for your review! We're thrilled to hear that you enjoyed your stay with us and found our renovated rooms to your liking. Providing a variety of breakfast options is important to us, and we're glad you appreciated the different entrees each day. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

2/10 - 너무 별로예요

LuAnne 님, Circle Pines

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It smelled so bad. I got physically sick and a headache. We only were there an hour and had to check out.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 27일
Dear LuAnne,Thank you for the stay at our hotel. We are sorry to learn we were not able to meet up with your standard, we do perform regular housekeeping at our property, but we are sorry this happened. We have informed housekeeping to investigate the issue and ensure it does not repeat again.We hope you give us a chance to earn your trust back in our hospitality.SincerelyHotel Manager

10/10 - 훌륭해요

Barbara

좋아요: 청결 상태, 직원 및 서비스
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 26일
Dear Barbara, Thanks so much for your 5 stars ratings. I am delighted you had a nice experience with us. We're honored that we can satisfy a very large percentage of our guests each day. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely,Hotel Manager.

6/10 - 괜찮아요

Lisa

출장 여행, 가족 여행
좋아요: 직원 및 서비스
Although very accommodating, don't get a room next to elevator. Staff was very friendly and willing to help with anything. Continental breakfast was good, but would have enjoyed some OJ. Bed was surprisingly comfortable. Loved Jimmy's pizza next door. Very nice people. Good food.
2024년 3월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 3월 15일
Dear Lisa,Thanks for your valuable feedback. I’m so pleased you had a completely positive experience with us and enjoyed our services. We focus on providing a great guest experience, and I hope you will soon be able to stay with us again. Nothing means more to us than completely satisfying our guests. Please visit us again.Sincerely,Hotel Manager.

4/10 - 별로예요

Darren

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Over charged me and I felt like I was scammed
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 27일
Dear Darren,Thank you for posting your comments about your stay. I have personally taken action based on your comments to investigate these claims, as we have never come across such incidence in past. This is something we take very seriously and if necessary we will take immediate action. Sincerely,Hotel Manager

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2024년 2월 24일
Dear Jessica,Thank you for the review. I’m glad you had a great experience and appreciated the services we can provide to our guests. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I look forward to serving you again soon.Sincerely,Hotel Manager.

8/10 - 좋아요

Graciela

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bien
2024년 2월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 2월 21일
Dear Graciela, Thank you so much for sharing your recent stay with us and for giving 4 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely Hotel Manager

2/10 - 너무 별로예요

Terrance

출장 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Horrible horrible experience the only up side was the front desk clerk, not both but one of them the guy with dreads, the maids had their kids everyday while cleaning and it smelled like they used a dirty mop, the building is dirty and smells like cigarettes and weed and dogs, the police was at the property twice the WiFi stopped working completely and they were waiting on someone to come fix it the breakfast is a joke just bread and cereal the hotel smelled really really bad almost every night I couldn't sleep do to the loud banging above me I called and complained multiple times and was told they had kids upstairs but this was daily and all night until about 2 am please if you're staying more than 1 days DO NOT STAY HERE! I was there 29 days unfortunately after booking you can't cancel worst hotel experience in my life
2024년 1월에 28박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 31일
Dear Guest,Thank you for your review! We're sorry to hear that you didn't receive the level of service we strive to provide to all of our guests. Please know that we are taking this feedback very seriously, and we will be addressing it with our team. We hope you will give us another chance in the future!Sincerely,Hotel Manager

8/10 - 좋아요

Rosemary

Very clean room, I don’t like those high beds, too hard to get in and out. Asked for a room close to the elevator. Because of difficulty walking and still had to walk almost the entire length of the corridor.
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 24일
Dear Guest,We're pleased to hear you found your room very clean. We apologize for the inconvenience with the bed height and the proximity to the elevator. Your feedback is important, and we'll use it to improve our services. Please let us know your preferences in advance for a more comfortable stay next time.Sincerely, Hotel Manager

6/10 - 괜찮아요

Kelly

출장 여행, 가족 여행
좋아요: 청결 상태
Thete is new owners so they didn't have any reservations in the system, the building was painted a horrible gray, no sign. When we finally got into the room, there was no toilet tissue and had to wait 10 minutes for someone to showup at front desk!! No bar on property
2024년 1월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 12일
Dear Guest,We sincerely apologize for the inconveniences you faced during your stay. Your feedback is invaluable, and we are actively addressing these issues to enhance our services. We appreciate your patience and hope to have the opportunity to provide a more seamless experience in the future.Sincerely,Hotel Manager

8/10 - 좋아요

Doretha

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service, easy check in, and great location
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 12일
Dear Guest, Thank you so much for your review. I'm glad you had a positive experience with us and that we were able to exceed your expectations. We work hard to make sure our customers have a great experience, so it's always nice to hear that we're meeting those goals.Sincerely,Hotel Manager

8/10 - 좋아요

Veronica

가족 여행
좋아요: 직원 및 서비스
We stayed during Christmas so there was reduced staff. Didn't have any problems. Close to the base which is the reason for the visit. I would stay here again as it was very convenient.
2023년 12월에 4박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 29일
Dear Guest, Thank you for your kind comments. I'm so pleased that you enjoyed your stay and found our hotel to be a good value. We take pride in our accommodations and amenities, and I hope you'll have the opportunity to experience them again soon. It's always nice to know that we've met or exceeded your expectations. Thanks again for sharing your feedback with us; it is greatly appreciated. Sincerely, Hotel Manager.

8/10 - 좋아요

Alexander

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 27일
Dear Guest,We're so glad you enjoyed your stay with us. We're always working to make your stay as smooth and enjoyable as possible.Thank you for taking the time to leave us this glowing review. We hope to see you again soon!Sincerely,Hotel Manager.

4/10 - 별로예요

Jessica

2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 12일
Dear Guest,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to express your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager

8/10 - 좋아요

Erik

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Need to let people know it’s a 100 dollar
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 22일
Dear Guest, Thanks for your recent stay at our property.Your feedback is important to us, and we will review our communication to ensure clarity for our guests. If you have any specific concerns or suggestions, please feel free to share them with us. We appreciate your understanding and hope to provide an improved experience during your next visit.Sincerely, Hotel Manager

10/10 - 훌륭해요

Tiffany 님, Hazard

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everyone was extremely nice. It was very clean.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 21일
Dear Guest,Thank you for your kind words! We're thrilled to hear that everyone was extremely nice and that you found the place very clean. Providing a welcoming and clean environment is our goal, and we appreciate your positive feedback. We look forward to welcoming you back for another pleasant stay.Sincerely,Hotel Manager.

10/10 - 훌륭해요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 20일
Dear Heather,We're so glad you enjoyed your stay with us. We're always working to make your stay as smooth and enjoyable as possible.Thank you for taking the time to leave us this glowing review. We hope to see you again soon!Sincerely,Hotel Manager

8/10 - 좋아요

Heather

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Had a bumpy start. But they fixed it. After we got nasty with them.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 20일
Dear Guest, Thanks for your recent stay at our property.We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival.It is our privilege to serve guests like you.Sincerely, Hotel Manager

2/10 - 너무 별로예요

Dayshawn

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The assistant manger was rude and disrespectful was away from the desk for an hour I was waiting an hour to check in then the manger change
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 20일
Dear Guest,Thank you for staying at our hotel during your last visit to our area. We welcome your review and comments. We apologize for the staff's rude behavior. Hotel staff has been given special training for communication improvement with guests. We have also taken all steps to ensure that our guests get the best services and hospitality during their stay. We invite you once again to choose our hotel and feel the new experience of hospitality. Sincerely,Hotel Manager

10/10 - 훌륭해요

Jean

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 20일
Dear Guest,We're so glad you enjoyed your stay with us. We're always working to make your stay as smooth and enjoyable as possible.Thank you for taking the time to leave us this glowing review. We hope to see you again soon!Sincerely,Hotel Manager

10/10 - 훌륭해요

Erick

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 20일
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience with us. Your support means a lot to us, and we're grateful for your feedback. We look forward to serving you again in the future and providing you with more exceptional experiences.Sincerely,Hotel Manager

8/10 - 좋아요

Brenda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was very nice, good value. Only issue was my room key stopped working before 11:00 checkout and I had to make an extra trip to get that fixed. Very nice breakfast. Friendly staff.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 20일
Dear Guest,Thank you so much for your feedback!We are so glad that you had a positive experience with our hotel and its staff. It's always great to hear when guests feel welcomed, comfortable, and taken care of.We look forward to welcoming you back again soon!Sincerely,Hotel Manager

2/10 - 너무 별로예요

Kim 님, Crystal River F

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
Room was not clean, bugs present - it was disgusting!
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 21일
Dear Guest,I am sorry to hear of your experience. I will investigate and address these issues immediately. Please allow me to offer my sincere apologies for any distress this may have caused you.Sincerely,Hotel Manager.

10/10 - 훌륭해요

Melissa

연인과의 여행
좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 20일
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience with us. Your support means a lot to us, and we're grateful for your feedback. We look forward to serving you again in the future and providing you with more exceptional experiences.Sincerely,Hotel Manager

10/10 - 훌륭해요

Alisha

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
For the price per night this was a great stay. The breakfast was good and the staff was super sweet.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 20일
Dear Guest,Thank you so much for your feedback!We are so glad that you had a positive experience with our hotel and its staff. It's always great to hear when guests feel welcomed, comfortable, and taken care of.We look forward to welcoming you back again soon!Sincerely,Hotel Manager.

10/10 - 훌륭해요

Jesus 님, Dallas

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2024년 1월 31일
Dear Guest,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. Sincerely, Hotel Manager

8/10 - 좋아요

Hyacinthe E

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 20일
Dear Guest,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Senordor

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 20일
Dear Guest,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to express your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again. Sincerely, Hotel Manager

2/10 - 너무 별로예요

Charles

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 20일
Dear Guest,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to express your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again. Sincerely, Hotel Manager

10/10 - 훌륭해요

Dennis

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 20일
Dear Guest,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager.

6/10 - 괜찮아요

robert

단체 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
No chairs in the rooms. Lights that didn't work. Paint on walls and ceiling chipped. Handle on the microwave broken. Poor maintenence.
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 20일
Dear Guest,Thanks for choosing our hotel for your stay. We apologize for all the inconveniences you had with the stay. We are acting on each of them with high priority. You can see the changes. Please visit us again.Sincerely, Hotel Manager

8/10 - 좋아요

Jimmie

좋아요: 청결 상태, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 20일
Dear Guest,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager

8/10 - 좋아요

Charlie

2023년 12월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 29일
Dear Guest,Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience with us. Your support means a lot to us, and we're grateful for your feedback. We look forward to serving you again in the future and providing you with more exceptional experiences.Sincerely,Hotel Manager.

10/10 - 훌륭해요

labarbara

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff that greeted me upon my late night arrival was so nice and welcoming! Our room was clean and cozy and had everything we needed for a comfortable stay! The breakfast options and duration time was good and worked out well! I was in town for my sons military graduation and the location was perfect literally could see the base from the property!
2023년 12월에 2박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 20일
Dear Guest,Thank you for choosing to stay with us and for sharing such a heartwarming review! We're thrilled to hear that our late-night staff was welcoming, and your room provided the comfort you needed. It's wonderful to know that our breakfast options suited your needs and that our location was convenient for your son's military graduation. We appreciate your kind words and hope to have the pleasure of hosting you again in the future.Best regards,Hotel Manager.

6/10 - 괜찮아요

Rob

답변 제공: Hotel Manager 님, 2024년 2월 19일
Dear Rob, Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 - 괜찮아요

Barry

답변 제공: Hotel Manager 님, 2024년 2월 19일
Dear Barry, Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. I hope you will visit us again soon. Sincerely, Hotel Manager

4/10 - 별로예요

Joseph

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Breakfast was minimal. No cups at water cooler. No paper towels in lobby men's restroom. Afriend of front desk management was vaping in area of no vaping. Need more? Emptied one trash can in room and did not leave coffe for next day. I went from average to below average quickly.
2023년 12월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 20일
Dear Guest,Thank you for your review! We're sorry to hear that you didn't receive the level of service we strive to provide to all of our guests. Please know that we are taking this feedback very seriously, and we will be addressing it with our team. We hope you will give us another chance in the future!Sincerely,Hotel Manager

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
The rooms have a stale water smell.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Jocelyn

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Best check in ever! The man was so nice. I didn’t catch his name, but he deserves a raise
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 5일
Dear Guest, We are delighted that your stay with us was a pleasant one. It is our goal to provide the best possible service, and we take pride in knowing that you were satisfied with our hospitality. Please let us know when you plan to return so that we can do our best to make your stay even more enjoyable.Sincerely, Hotel Manager.

6/10 - 괜찮아요

Alisha

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 22일
Dear Guest,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

6/10 - 괜찮아요

Casandra

연인과의 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
I really liked the room, the layout was good, shower had great pressure, and having a fridge was really nice, as well as the convenience of closeness to stores food and military base but the breakfast was meh, the coffee was horrible, and definitely could have been cleaner.
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 1일
Dear Guest,Thank you for sharing your positive feedback about the room layout, shower pressure, and amenities. We appreciate your constructive comments regarding the breakfast, coffee, and cleanliness. Your insights are valuable, and we will use them to enhance our services. We hope to welcome you back and provide an even more enjoyable experience in the future.Sincerely,Hotel Management

2/10 - 너무 별로예요

Robert

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The fact that it was a pet friendly facility was a huge plus. The night clerk that checked me in was fantastic. This gentleman went above and beyond to ensure that I had a pleasant stay. I didn’t understand why a hotel this large only had one luggage cart servicing the entire hotel. The complimentary breakfast was a classic example that you get what you pay for…… The property was not well maintained. There was a constant cooked food smell as soon as you entered the rear entrance on the ground floor. The bed was extremely hard and made a loud aluminum banging sound ( the base was aluminum) every time you laid on the right side. My seven year old daughter was unable to use the sofa bed because it was in a state of disrepair which necessitated her sleeping with me and my Wife.
2023년 11월에 3박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 1일
Dear Guest,Thank you for your review. We're sorry to hear that our hotel wasn't up to your standards. We take feedback from our guests very seriously, and we will be sure to pass along your concerns to the appropriate team.Thank you again for taking time out of your day to write this review. We hope that you will give us another chance in the future!Sincerely,Hotel Manager.

2/10 - 너무 별로예요

Katina

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 1일
Dear Guest, We are sorry to hear that your recent stay with us was not satisfactory. We would appreciate it if you were specific about the areas that bothered you so that we could address them immediately. Please feel free to contact us with your concerns at any time.Sincerely,Hotel Manager.

2/10 - 너무 별로예요

Michelle

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room wasn't ready at 355pm no towels in our room almost no toilet paper cleaning lady couldn't speak English people banning on wals and yelling all night
2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 1일
Dear Guest,Thank you for your feedback. We are very sorry to hear that your experience was less than pleasant. We take these matters very seriously and will be sure to pass along your comments to the appropriate departments. We hope you will give us another chance to show you how much we value our guests.Sincerely,Hotel Manager.

2/10 - 너무 별로예요

Dionna

반려동물 동반 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Not enough pillows only 2 was provided. No coffee pot in the room like the advertisement said it would be. Then I started noticing the room had roaches, the real small ones and the big ones. I’m not a bug person I won’t be staying here again.
2023년 11월에 2박 숙박함
답변 제공: Hotel Manager. 님, 2023년 12월 1일
Dear Guest,We are sorry you had a challenging experience during your stay. We strive to provide excellent customer service for every guest and will continue to work on improving our processes accordingly. We have forwarded your comments to our team. We will look into the matter and take appropriate action.We hope that you will give us another chance in the future.Sincerely,Hotel Manager

10/10 - 훌륭해요

ERIC

2023년 11월에 1박 숙박함
답변 제공: Hotel Manager 님, 2023년 12월 20일
Dear Guest, Thank you for your fantastic rating! We appreciate your feedback and are delighted to hear that you had a great experience with us. We strive to provide top-notch service, and it's rewarding to know that we met your expectations. We hope to have the pleasure of serving you again soon.Sincerely,Hotel Manager.