Río Secreto Tours

Beach view and outdoor pool was good. Creating reservations and getting transportation was a little bit of a hassle but nothing bad. Good time but I don't think we would book this resort again.

The room was awesome the food was not the best.

We were eagerly anticipating our visit to this resort, particularly because it offers an all-inclusive package that is ideal for families with young children. To our dismay, however, our experience was marred by several inconveniences. Upon arrival, we encountered aggressive behavior from the time share staff. While we were primarily there for a vacation and not interested in purchasing anything additional, our initial excitement was quickly dampened. Unfortunately, our trip took a turn for the worse when my partner fell ill due to food poisoning the day after our arrival. And later, I also contracted the same illness. These major inconveniences disrupted our plans and made the trip far less enjoyable than we had hoped. Despite reporting these issues to Expedia and expressing our desire for a resolution, the hotel’s response was unhelpful, rather blamed us. It was only after I persistently pressed the matter that they finally acknowledged the severity of the situation and offered medical assistance. In terms of food, our children enjoyed the pasta and pizza. Overall, the food was mediocre. An additional drawback was the absence of a swimmable beach within the resort. Guests must leave the premises to experience a proper beach setting. Similarly, the kids’ club and activities were underwhelming. While the resort itself is aesthetically pleasing, there are limited included activities. I would never recommend this hotel, I think there are much better options in Cancun to enjoy!