Find hotels near RiverTown Crossings Mall, Grand Rapids from ₩106,609

"Every staff member I interacted with was incredibly professional, helpful, and kind. They truly were the stand-out. However, I would never stay here again for a few reasons. Above all, our room was dirty and run down. There were broken hooks hanging off the wall, stains all over the furniture, stains and holes in the sheets and bedspread, and several bugs. Additionally, the inside of the windows and the area around the air conditioners were filthy. Beyond the cleanliness, the restaurant was closed for the duration of our stay. When we arrived, we were told that the restaurant and bar were closed for renovations - although there were no signs of renovations happening (nothing taped off, no signage, no one working on anything, etc.). This was particularly frustrating, because we chose a hotel that specifically had a restaurant, and not only was there no mention that the restaurant was closed when we booed there was also no mention of this on their site when I confirmed the hours of the restaurant less than 24 hours before we arrived. "

"Smelled of smoke, dirty everywhere, stains on floor, walls and bathroom had not been thoroughly cleaned. Hair and used washcloth remained in the tub. Will never stay here again."

"Staff was friendly and property was clean. Only issue is website said free breakfast which they no longer do so that was disappointing. And they have a small game too but no hours were posted when we went togo down there it was closed"

"Room was clean."

"Not sure they couldn’t accommodate or help. Tried to call several different times and was hung up on multiple times. Disappointed with knowledge of staff but hope to experience sometime with attentive statf"

"Very clean and was able to accommodate last minute plans. Staff was attentive and understanding. Food was okay but many options "

"Reservation was canceled between Expedia and Hotel. No communication until I arrived after long travel… Hotel staff said it was canceled. Absolutely unacceptable. Will never use Expedia nor Hotel ever again "

"Room was clean and everything properly stocked and in place. Great breakfast reception area!"

"This should maybe be a 1.5 star hotel if that. The rooms had chipped and peeling paint, windows that could open (dangerous for 4th floor with no screen), wood to hold up the sink, sink that drains slowly and tub that fills when showering. One room had a fire, so the halls still smell like smoke. The pool had a strange film over it along with mold on the walls in the pool area, so we chose not to chance it. The breakfast could hardly be called that. They offered dry donut holes, bagels and cereal. No protein or fruit of any kind. There’s also notes on the doors that for your safety to bolt the door. Wouldn’t stay again and wouldn’t recommend to anyone. Definitely not a Baymont quality that I’ve stayed in before."