해변에 위치, 백사장

카탈로니아 플라야 마로마 - 올 인클루시브 여행 후기

4 out of 5
카탈로니아 플라야 마로마 - 올 인클루시브
Carretera Federal 307 Km.306-250, Maroma, Playa del Carmen, QROO

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 1008개 이용 후기 중 537개" "
평점 8 - 좋아요. 1008개 이용 후기 중 271개" "
평점 6 - 괜찮아요. 1008개 이용 후기 중 104개" "
평점 4 - 별로예요. 1008개 이용 후기 중 52개" "
평점 2 - 너무 별로예요. 1008개 이용 후기 중 44개" "

9.0/10

청결 상태

8.8/10

직원 및 서비스

8.6/10

편의 시설/서비스

8.6/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
not for now maybe later
it was clean but not cool or nice design beach was beautiful and organized restaurant we can use only 2 restaurant buffe and italian or gourmet day by day open one closed one. after dinner none activity
2021년 4월에 2박 숙박함

8/10 - 좋아요

Christina

연인과의 여행
좋아요: 편의 시설/서비스
Not the best food…
2024년 5월에 5박 숙박함

10/10 - 훌륭해요

Svetlana

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
So relaxing not big cutie properly. Everything close, very comfortable, good delicious. My favorite restaurants ❤️Mexican, Italian (Toscana), Japanese. Best is regular dinner area. I definitely come back. I met people who come 5th time, another 7th time. And if you come many times you get exclusive service. We enjoy so much
2024년 4월에 10박 숙박함

8/10 - 좋아요

Tatsiana

단체 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Food in Buffett is all the same everyday. There is almost no see food option. For the 9 days of stay we had shrimps once. Fruits and sweets are great out there.
2024년 4월에 8박 숙박함

10/10 - 훌륭해요

Jessica

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay.
2024년 5월에 5박 숙박함

10/10 - 훌륭해요

Andri

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing experience,totally recommend
2024년 4월에 7박 숙박함

10/10 - 훌륭해요

Olena

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great
2024년 4월에 10박 숙박함

10/10 - 훌륭해요

Tashia

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very affordable Mexico all inclusive. Property is well kept; in excellent condition. Chairs in beach area are spaced under large palm trees, instead of lined up in pairs under umbrellas. This made it easy to move them into sun or shade as desired, and easily rearranged if you are traveling with a family or group. Property has a very natural feel, with paths through native jungle & lots of wildlife. Villas are spaced throughout property rather than lined up along the beach, giving each a very private feel. As is typical, buffet food quality was mid, but specialty restaurants and snack bars were great. The entertainment staff is hyped, leading everything from Aqua Zumba to foam parties to morning yoga on the beach to rounding up guests for beach volleyball to evening musical shows. None of them are going to Broadway, but their smiles and youthful enthusiasm stole our hearts. All staff incredibly friendly and welcoming. Feels quiet and remote, but excursions available to day trip to local attractions, Jetski rental, snorkel trips, etc. We definitely plan on returning!
2024년 5월에 3박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 5월 7일
Dear Tashia, Thank you for your wonderful review. It has been an honor to have you as our guest and be part of your vacation. Our main goal is to provide the best guest experience and we are glad to know that we were able to exceed your expectations. We look forward to your future visit in order to create another wonderful holiday for you. Cordially, Catalonia Playa Maroma.

10/10 - 훌륭해요

Derek

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a lovely stay at this resort. Food and drinks were great, beach was nice although there was seaweed. Loved all the food options, buffet, food trucks, dinner restaurants, smoothie bar, and crepes during the day! Only issue is the pool. Have to get there around 9am for a spot, and since there’s only one pool, it’s connected with activities and kids area so it’s not the place to relax/read a book as it’s pretty loud. The resort itself was always clean, staff always very friendly, would recommend this resort to anyone!
2024년 4월에 7박 숙박함

10/10 - 훌륭해요

Layla

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at this resort provided the best customer service that I’ve ever received in Mexico. Fernando and Elena at the lobby bar. Henry at the Beach Bar. Constania with the Ground Management. Carolina at reception. Angel greeting in the lobby. Jose helped with the bags and getting us safely into the car. Some name I have forgotten but every single person was awesome. The food at the dinner restaurants was good. The buffet was your average buffet food but it was not bad. There is always something to eat. The grounds were beautifully kept. The pool was good - not very big but also not crowded. The beach was beautiful!! Lots a trees and plenty of lounge chairs!
2024년 4월에 3박 숙박함

10/10 - 훌륭해요

Amena

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The beach is amazing!
2024년 4월에 5박 숙박함

10/10 - 훌륭해요

Natalie

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was perfect,the beach is very beautiful . The stuff is really friendly and nice . I don't have a bad word to say for this resort ! If there is 6 stars I will give them . Thank you !
2024년 4월에 4박 숙박함

10/10 - 훌륭해요

Sergue

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed everything! Beach is wonderful! Good food and service.Very unique place with wildlife in jungle.We will be back
2024년 4월에 3박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 5월 2일
Dear Sergue, Thank you for taking the time to tell us about your recent stay at our hotel. We are very happy to know that you enjoyed Catalonia Playa Maroma and that we met your needs and expectations in general. Hope to see you soon, Catalonia Playa Maroma.

8/10 - 좋아요

Jillian Marie Tatro

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Everything was almost wonderful. Only problem we had was our AC, staff immediately came to fix it but it was the same after. We didn’t bother with it because we were rarely ever in there but it was fat at night
2024년 4월에 6박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 30일
Hi Jillian, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the great Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 - 훌륭해요

LONG

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A very good vacation experience, advantages: beautiful seaside, bar in the pool, coatis everywhere, enthusiastic staff, tropical rainforest-like scenery, delicious restaurants. Disadvantages: The toilet has no ventilation, no comb, and serious mosquito bites
2024년 4월에 6박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hello Long, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

10/10 - 훌륭해요

Jose Carlos Crespo 님, Rockaway Beach

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Top top resort
2024년 4월에 5박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hello Jose, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

8/10 - 좋아요

Elise

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Catalonia Playa Maroma is located on the most beautiful beach! The wedding we attended was beautifully done! The service and staff were great! The facilities did have a lot of bug & some cockroaches, however, this is to be expected in an indoor-outdoor living concept. The property does also require reservations for all of the restaurants, except the buffet. Overall, our experience at Catalonia Playa Maroma was amazing & we really enjoyed the resort!
2024년 4월에 5박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hi Elise, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 - 훌륭해요

Maria Del Carmen

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pasamos una excelente estancia. Todos los servicios fueron increíbles y la gente a cargo súper amable con nosotros
2024년 4월에 3박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hola María Del Carmen, queremos agradecerte por tomarte el tiempo de escribir esta reseña. Estamos encantados de poder cumplir con tus expectativas, y esperamos darte la bienvenida pronto para disfrutar del gran Caribe Mexicano.

10/10 - 훌륭해요

Alyssa

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The brightly coloured 3 to 4-storey villas are so wonderful and a nestled in foliage, with the resort aiming to preserve as much of the natural environment and plants around the area as possible and the paths are beautifully lit, especially in the evenings. Staff at the resort are fantastic and work very hard to ensure everyone has a great time.
2024년 4월에 13박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hi Alyssa, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

8/10 - 좋아요

Heather

아이를 동반한 가족 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Catalonia is an absolutely gorgeous property. The hotel rooms are well maintained and I haven’t ever seen such attention to cleanliness of all facilities. The staff are all wonderful. So kind, welcoming and accommodating. The beach offered plenty of shade and tons of lawn chairs. However the water was incredibly rough (not the hotels fault) so we couldn’t enjoy the water. My only complaint was the food. We loved the Grill but found the other restaurants and the buffet mediocre at best. We had a very difficult time finding food options we liked. We really aren’t picky people but the food was an issue. The property has tons of wildlife and seeing them was such an experience. There is a resident monkey named Raul who posed for pictures, the caotis, wild boars and iguanas as well as birds and butterflies. My kids loved making friends by the beautiful pool. If the food was better this resort would easily be 5 stars. We will absolutely consider coming back on our next trip to Mexico.
2024년 4월에 7박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hi Heather, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the glorious Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma

10/10 - 훌륭해요

Jodi Michelle

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved the natural jungle feel of this resort. There are animals to see all over. The resort feels very peaceful and is fantastic for families. The food was great both at the buffet and at the restaurants. Lots of staples the kids like, but also theme nights to try something new. Spent a lot of time on the beach under the shade of palm trees. Will return!!!
2024년 4월에 7박 숙박함
답변 제공: What a wonderful review 님, 2024년 4월 25일
Dear Jodi,We are very excited to receive these words and confirm that your stay has been everything you expected. At the Catalonia Royal Tulum, we strive every day to meet the expectations of all our guests and knowing that we have achieved this goal with you fills us with satisfaction. Hope to see you soon, Catalonia Playa Maroma

6/10 - 괜찮아요

Salvatore

좋아요: 직원 및 서비스
Poor food
2024년 4월에 7박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 30일
Thank you for your honest review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities.We understand that we failed to meet your expectations, and we hope that you will give us another chance to host you in the future, we would love to welcome you back and show you a better time.Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 - 훌륭해요

Paula S 님, E Amherst

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful beach. Delicious food. Great service. Wait staff on the beach is always a huge plus and they did it really well here. We will be back
2024년 4월에 5박 숙박함
답변 제공: Thank you very much 님, 2024년 4월 25일
Dear Paula,We are very excited to receive these words and confirm that your stay has been everything you expected. At the Catalonia Playa Maroma, we strive every day to meet the expectations of all our guests and knowing that we have achieved this goal with you fills us with satisfaction. Hope to see you soon, Catalonia Playa Maroma.

6/10 - 괜찮아요

Aksana

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 6박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 30일
Thank you for your honest review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 - 훌륭해요

Lyubov

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Мне все понравилось 😻
2024년 4월에 5박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Здравствуйте, Любовь, мы хотим поблагодарить вас за то, что вы нашли время написать этот отзыв. Мы рады, что смогли оправдать ваши ожидания, и с нетерпением ждем возможности встретить вас в ближайшее время, чтобы насладиться великолепными мексиканскими Карибами.

10/10 - 훌륭해요

Marisol

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was super friendly, loved the walk to and from anywhere, the italian and grill restaurants were the best! All around, I would come back!
2024년 4월에 7박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hi Marisol, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 - 훌륭해요

Patricia

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 7박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hi Patricia, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

8/10 - 좋아요

Tamika

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This hotel was great for our family trip. The room was clean and adequate size. The food options were vast and all very tasty. The beach access was easy and beautiful. Staff were also quite friendly and helpful. Our kids loved the pool. There were shallow areas and deeper areas and it was quite large so you didnt feel on top of anyone. The property is huge so if you are in a building closer to the pool prepare for a long walk to and from breakfast in the dining hall. It's a scenic walk so we didnt mind. Also, this may be a pro or a con depending but we loved the various wildlife around the facility.. particularly the Coatis, just watch your meal or they may steal it! It's not really walking distance to anything so you would need a car or tour bus if you want to go exploring outside of the resort. Good value for money
2024년 4월에 3박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hi Tamika, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

8/10 - 좋아요

Michael A 님, Huntington

2024년 2월에 5박 숙박함

4/10 - 별로예요

Joanna

2024년 4월에 5박 숙박함

10/10 - 훌륭해요

Vanessa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing stay and great help!
2024년 4월에 4박 숙박함
답변 제공: Social Media Team 님, 2024년 4월 15일
Dear Vanessa, I'm glad to hear you had an amazing stay! We hope see you soon!

10/10 - 훌륭해요

SHAWNA

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The resort property was beautifully surrounded by palm trees and overlooking the beach. Dining areas including buffet, sit down restaurants, and bars were nicely decorated. Pool and beach facilities were great.
2024년 4월에 5박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hi Shawna, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 - 훌륭해요

Benjamin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Quiet
2024년 3월에 5박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hi Benjamin, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the glorious Mexican Caribbean.

8/10 - 좋아요

Anna

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Very nice property, absolutely beautiful beach with crystal clear water and white sand. Food was ok, not too many options but overall delicious. Room was very spacious and looked newly remodelled. 4 out of 5 overall
2024년 3월에 7박 숙박함
답변 제공: Social Media Team 님, 2024년 4월 15일
Dear Anna,Sounds like you had a lovely time! It's great to hear that you enjoyed the beautiful beach and the spacious, newly remodeled room. Thanks for sharing your experience!

8/10 - 좋아요

Jason 님, San Clemente

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is located on beautiful Maroma Beach. Power white sand with warm clear emerald green and blue water. Walking along the beach is beautiful and relaxing. The resort is largely in the jungle with a long path to the beach and pool area. Sit down restaurants are available if reservations are made in advance and the staff really are eager to please. The chefs would benefit from cooking lessons but are very eager to please and learn. The resort is remote and about 30 minutes from Playa Del Carmen making the resort a little remote and quiet.
2024년 3월에 6박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hi Jason, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the grand Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 - 훌륭해요

Daniel William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed our stay, all the food, and options.
2024년 3월에 6박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hi Daniel, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

8/10 - 좋아요

TING YU

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly staff, like live in a forest, with coati running around and birds chirping. Good WiFi and bars. A lots of choices in buffet, but a little hard to reserve for restaurants. We found the lost cellphone in lobby, thanks to the front desk and to the honest person who found it.
2024년 3월에 3박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hi Ting Yu, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the glorious Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

2/10 - 너무 별로예요

Mykola 님, Brooklyn

가족 여행
별로예요: 숙박 시설 상태 및 시설
Payment is not equeal to quality of hotel.
2024년 3월에 7박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 30일
Thank you for your honest review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities.We understand that we failed to meet your expectations, and we hope that you will give us another chance to host you in the future, we would love to welcome you back and show you a better time.Once again, thank you for your feedback and for choosing Catalonia Playa Maroma

10/10 - 훌륭해요

Virginia Rose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The hotel is beautiful! So green so many palm trees wilds animals , the beach is amazing , white sand and the water is crystal blue , amazing for swimming . The people working there were very friendly . It was extremely quiet and peaceful considering they were booked out . There’s so much shade everywhere, so many palm trees on the beach for shade and plenty of lounge chairs and umbrellas around the pool. The food is excellent, buffet was great! The only negative thing I would point out is the wild raccoons there’s so many of them and they are so cute and entertaining but they mastered the skill of trying to steal people’s food around the pool and lunch areas , it made it difficult to enjoy your food there without having to hold your plate up high so they wouldn’t try and get it, forget putting your plate down next to your lounge chair , they’ll steal it and they’ll even get into your cups and drink your cocktails or smoothies . Your best eating in the restaurants . But honestly that’s the only negative thing we experienced, we are definitely going back next year.
2024년 3월에 6박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hello Virginia, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

8/10 - 좋아요

Marsha Lynn 님, Rantoul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property, food was excellent. Minor issues during stay, fridge not restocked, no coffee mugs in room for the first couple of days, wasn't given washcloths the entire stay.
2024년 3월에 5박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hi Marsha, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the glorious Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

6/10 - 괜찮아요

SANDRO

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Verny nice resort. The rooms are very clean and each day the room cleaning staff does a fantastic job. One thing that went wrong is the initial room we got the AC didn’t work. They switched us to another room within 1hr. Beach was fabulous! Palm trees and clean! The ‘quati’ raccoons though, they will steal your bag and food, fair warning.
2024년 3월에 4박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 30일
Thank you for your honest review, Sandro. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities.We understand that we failed to meet your expectations, although we are happy to know that you loved the resort, the rooms, and the beach.We hope that you will give us another chance to host you in the future, we would love to welcome you back and show you a better time.Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 - 훌륭해요

Arnold F

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 3월에 5박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hi Arnold, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the grand Mexican Caribbean.

10/10 - 훌륭해요

Anna

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
We had an excellent vacation with a 6 and 3 year old. Absolutely perfect!
2024년 3월에 7박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hello Anna, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

6/10 - 괜찮아요

Howard

가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The resort location and property is gorgeous but the service was underwhelming, with inconsistency of the quality of food and beverages and hit and miss whether a service request would be fulfilled or not. It seemed as though the resort is going through staffing and training challenges at the present time.
2024년 3월에 10박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 30일
Thank you for your honest review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities.We understand that we failed to meet your expectations, although we are happy to know that you loved the resort.Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

8/10 - 좋아요

amy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Although I did not receive my vip upgrade the property was nice. I had booked a deluxe king room and they told me I was being upgraded to a deluxe double queen which is not an upgraded room. It was disappointing to me that after I complained after check in someone from guest services called me 5 days in to my 7 day stay to tell me it was an upgrade which I disagreed with. Also once you get there to check in they ask you if you want to upgrade to privilege for an extra 10 dollars a day per person that gets you an extra restaurant to eat breakfast, lunch, and dinner special place to sit on the beach and half off a spa service. That should probably be part of the vip. I’m not sure why it’s a vip property-The room was still nice and the property was still good. The buffet was one of the best I’ve had at an all inclusive resort. Most of the staff were friendly. Also lots of wildlife.
2024년 3월에 6박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hi Amy, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the glorious Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 - 훌륭해요

Stephen

2024년 3월에 6박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hi Stephen, we want to thank you for taking the time to write this review. We are thrilled to be able to meet your expectations, and we look forward to welcoming you soon to enjoy the glorious Mexican Caribbean.

8/10 - 좋아요

Lisa

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was very hot and the property had a ton of shade. Very clean.
2024년 3월에 7박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hi Lisa, we want to thank you for taking the time to write this review. We are sorry to hear that your stay at Catalonia Playa Maroma was not as enjoyable as you expected; we appreciate your feedback, and we will use it to improve our services and facilities. Looking forward to welcoming you soon to enjoy the glorious Mexican Caribbean. Once again, thank you for your feedback and for choosing Catalonia Playa Maroma!

10/10 - 훌륭해요

Christina 님, Santa ROsa

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Enjoyed our stay and would stay again
2024년 1월에 4박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 29일
Hello Christina, we appreciate the rating you gave us, and we hope to welcome you soon to enjoy the glorious Mexican Caribbean.

8/10 - 좋아요

armando

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Los cuartos son chicos
2024년 3월에 3박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 30일
Gracias por tu honesta reseña, Armando. Lamentamos saber que su estancia en Catalonia Playa Maroma no fue tan agradable como esperaba; apreciamos sus comentarios, y los utilizaremos para mejorar nuestros servicios e instalaciones. Una vez más, ¡gracias por sus comentarios y por elegir Catalonia Playa Maroma

4/10 - 별로예요

Tibor

연인과의 여행
별로예요: 직원 및 서비스
Me and my wife is a returning client after 10 years. Beach is still amazing and beautiful but some things in this resort changed to worse. We were surprised bathroom and toilet doesn't have ventilation. There is no place where to hang on wet towels. But what really disappointed us was staff service in buffet (except Alberto), staff service at snack bar Adelita and hygiene level at snack bar Adelita. They don't use dishwasher for glasses. I asked for glass of water, Humberto poured it to visibly dirty glass, then he poured water from this dirty glas to the clean one and gave it to me. I was speachless at this moment. Beach, pool chairs and tables were dirty from animals.
2024년 3월에 8박 숙박함
답변 제공: Catalonia Playa Maroma 님, 2024년 4월 30일
Thank you for choosing to return to Catalonia Playa Maroma after 10 years, and for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the beauty of our beach once again.However, we apologize for the issues you encountered during your stay. We take your feedback seriously and will address each concern with the relevant departments to ensure improvements are made.Your comments regarding the service at the buffet and Adelita snack bar, as well as the hygiene standards, are concerning and not reflective of our usual standards. We will investigate these matters further and take appropriate action to prevent such incidents from happening again.Your experience with the glass of water is unacceptable, and we apologize for any discomfort or inconvenience caused. This is not indicative of the level of service we aim to provide, and we will address this issue with our staff to ensure it does not happen again.We will also review our cleaning procedures for beach, pool chairs, and tables to ensure they meet the highest standards of cleanliness.Once again, we appreciate your feedback as it helps us to continually improve our services and facilities. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay at Catalonia Playa Maroma.