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예약 가능 여부 확인

스프링힐 스위트 바이 메리어트 로체스터 메이오 클리닉/세인트 메리 여행 후기

3 out of 5
스프링힐 스위트 바이 메리어트 로체스터 메이오 클리닉/세인트 메리
1125 2nd St Sw, Rochester, MN

이용 후기

8.4

매우 좋아요

평점 10 - 훌륭해요. 611개 이용 후기 중 273개" "
평점 8 - 좋아요. 611개 이용 후기 중 219개" "
평점 6 - 괜찮아요. 611개 이용 후기 중 80개" "
평점 4 - 별로예요. 611개 이용 후기 중 32개" "
평점 2 - 너무 별로예요. 611개 이용 후기 중 7개" "

8.6/10

청결 상태

8.8/10

직원 및 서비스

8.0/10

편의 시설/서비스

8.4/10

숙박 시설 상태 및 시설

8.4/10

친환경

이용 후기

10/10 - 훌륭해요

Dawn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 3박 숙박함
답변 제공: Jolene Groski 님, 2024년 4월 11일
Thank you for taking the time to review your recent stay. We are happy to hear you enjoyed your stay.

10/10 - 훌륭해요

Jessica

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Every part of my stay from check in to checkot was wonderful. The only issue I had, and only on 1 day was in their free parking lot. The spaces need to be a bit wider. There were plenty of spaces but so many people park incorrectly that many spaces became unparkable. I don't hold this against the hitel, just the other patrons.
2024년 4월에 2박 숙박함
답변 제공: Jolene Groski 님, 2024년 4월 9일
Thank you for reviewing your recent stay with us. We are pleased to hear you enjoyed your stay and hope to see you again should you return to Rochester.

8/10 - 좋아요

John

출장 여행
Location
2024년 3월에 2박 숙박함
답변 제공: Jolene Groski 님, 2024년 3월 18일
Thank you for reviewing your recent stay with us. We are pleased to hear it went well and hope to see you again should you return to Rochester.

6/10 - 괜찮아요

Diane

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Too many rowdy families in tiny pool
답변 제공: Jolene Groski 님, 2024년 3월 18일
Thank you for sharing about your recent stay. I do apologize you were unable to enjoy your time in the pool.

10/10 - 훌륭해요

Shelly

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Close to hospital
2024년 3월에 1박 숙박함
답변 제공: Jolene Groski 님, 2024년 3월 7일
Thank you for reviewing your recent stay. Your feedback is important and has been shared with the entire team. We hope to see you again should you return to Rochester.

4/10 - 별로예요

William

연인과의 여행, 출장 여행
별로예요: 청결 상태, 직원 및 서비스
Location was good, parking wS convenient Tv did not work. Out of shampoo,etc, no blow dryer. Some ice machines didn't work.
2024년 2월에 3박 숙박함
답변 제공: Jolene Groski 님, 2024년 3월 4일
Thank you for taking the time to review your recent stay. I apologize that your stay was less than expected. Your feedback has been shared with the team to ensure things like this do not happen again.

6/10 - 괜찮아요

Amy

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
The room was so hot when we checked in we had to open the windows, the bathroom door would not stay shut, the worst was the tiles in by the toilet were ,ike leaking glue, it was comming up between the tiles all the time, getting glue over everythinh.
2024년 2월에 2박 숙박함
답변 제공: Jolene Groski 님, 2024년 2월 27일
Thank you for taking the time to review your recent stay. I am sorry that your room was less than expected. I appreciate the feedback and have given it to our maintenance team to ensure this gts addressed right away.

8/10 - 좋아요

Elaine

출장 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Extremely friendly and helpful staff in all areas ( housekeeping, front desk, kitchen).
2024년 2월에 4박 숙박함
답변 제공: Emily 님, 2024년 2월 21일
Thank you for your glowing review! We're thrilled to hear that our staff made such a positive impression across all areas of your stay. We take pride in providing excellent service, and it's wonderful to know that our team members exceeded your expectations. We look forward to welcoming you back for another exceptional experience soon!

10/10 - 훌륭해요

Bob

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice place. Great breakfast. Quiet rooms. Great staff.
2024년 2월에 1박 숙박함
답변 제공: Emily 님, 2024년 2월 21일
Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us and that our breakfast, quiet rooms, and staff made your experience memorable. We hope to have the pleasure of welcoming you back soon for another fantastic stay!

10/10 - 훌륭해요

Patricia

2024년 2월에 1박 숙박함
답변 제공: Jolene Groski 님, 2024년 3월 28일
Thank you for reviewing your recent stay with us. We hope to see you again should you return to Rochester.

8/10 - 좋아요

Kris

가족 여행
좋아요: 청결 상태, 직원 및 서비스
It was an okay place the location is only thing that i would say is the value. Tiny tiny fride not even dorm size not even working. Dirty couch and stand by bed probably will not be back at this hotel we visit every month.
2024년 2월에 1박 숙박함
답변 제공: Jolene Groski 님, 2024년 2월 7일
Thank you for taking the time to review your recent stay. Your feedback is important and has been shared with the entire team. I apologize that your stay was less than expected.

10/10 - 훌륭해요

Rosemary

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The desk clerk was a wonderful man. He was very kind and friendly. We watched how kind he was to people as they would ask him questions about everything.
2024년 1월에 2박 숙박함
답변 제공: Jolene Groski 님, 2024년 2월 1일
Thank you for reviewing your stay. I have shown your response to Mark to let him know he made an impression. We hope to see you again should you return to Rochester.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스, 객실의 편안함
Poor cleaning
Need to do a better job cleaning rooms…stepped on a piece of granola bar. Dust on towel bar and Kleenex storage box, shoe marks on pullout sofa.
2024년 1월에 1박 숙박함
답변 제공: Jolene Groski 님, 2024년 1월 22일
Thank you for taking the time to review your recent stay with us. I apologize that your room was not cleaned properly. I have shared youer feedback with my housekeeping leaders to ensure things like this do not happen in the future.

6/10 - 괜찮아요

Richard

출장 여행, 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Jolene Groski 님, 2024년 1월 11일
Thank you for reviewing your recent stay with us. We appreciate the feedback and it has been shared with our entire team.

8/10 - 좋아요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall a very nice hotel. The whirlpool was not working which was a disappointment. One very big negative, the pillows were absolutely the worst I have ever experienced.
2024년 1월에 1박 숙박함
답변 제공: Jolene Groski 님, 2024년 1월 10일
Thank you so much for reviewing your recent stay with us. I absolutely can understand your frustration with the pillows and we are in the process of replacing all of our pillows. I do apologize for they were so uncomfortable. We are hoping to get the hot tub up and running this week once the parts come in.

10/10 - 훌륭해요

K.C

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Jolene Groski 님, 2023년 12월 13일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire teamas a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Jolene Groski 님, 2023년 12월 12일
Thank you for reviewing your recent stay. We are pleased to hear you enjoyed it.

8/10 - 좋아요

Karen

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Vacuum may not have been done multiple pieces of refuse still on the floor
2023년 12월에 2박 숙박함
답변 제공: Jolene Groski 님, 2023년 12월 11일
Thank you for reviewing your recent stay with us. I apologize that your room was not vacuumed appropriately. I have shared your comments with our housekeeping department to ensure this type of thing does not happen in the future.

4/10 - 별로예요

James

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
I booked a king bed room and they claimed they didn't have any available at check in....which I did at 3:15 pm in afternoon. I was compensated the cost down to two fill beds, but a king was what I booked. Disappointed
2023년 11월에 1박 숙박함
답변 제공: Jolene Groski 님, 2023년 11월 29일
I apologize we were unable to honor the room type that you booked. Unfortunately we had a number of guests that needed to extend their stay which caused us to be overbooked in our king rooms. I can understand how disappointing this can be.

6/10 - 괜찮아요

Travis

2023년 11월에 2박 숙박함
답변 제공: Jolene Groski 님, 2023년 11월 24일
Thank you for taking the time to review your recent stay with us. We appreciate the feedback and hope to see you again should you return to Rochester.

10/10 - 훌륭해요

Michayla

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: Jolene Groski 님, 2023년 11월 16일
Thank you for taking the time to review your recent stay with us. We are happy to hear you enjoyed your stay and hope to see you again should your return to Rochester.

6/10 - 괜찮아요

Lisa

연인과의 여행
좋아요: 직원 및 서비스
The location of this hotel to St. Mary's is convenient. It's nice that they have cookies at night. I should have looked more closely at amenities. No kitchen supplies like plates or utensils if you bring in outside food that you would like to microwave. The walls seem a little more thick than the place we stayed last week so that was a plus. Parking is very tight but it is free. The room smelled a little midlewy but that could have been the location near the pool.
2023년 11월에 2박 숙박함
답변 제공: Adam Fromdahl, Assistant General Manager 님, 2023년 11월 9일
Hello Lisa,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with my Housekeeping department.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 - 좋아요

Ralph

좋아요: 청결 상태
2023년 10월에 4박 숙박함
답변 제공: Jolene Groski 님, 2023년 10월 30일
Thank you for reviewing your recent stay with is. It is always encouraging to hear feedback and it has been shared with our entire team.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
Where’s the Customer Service?
The bed was hard and I could feel the springs and the pillows were flat. The room was stuffy. The curtains hung over the vents so the cool air went under the curtains onto the window rather than out into the room. No hair dryer. Front desk took my credit card but never told me there was a 20.00 hold. No introduction to how the breakfast works and what amenities were available.
2023년 10월에 1박 숙박함
답변 제공: Jolene Groski 님, 2023년 10월 30일
Thank you for reviewing you recent stay. I apologize that you ran into so many issues during your stay. We have shared your feedback with our entire team to ensure that things like this do not happen in the future.

10/10 - 훌륭해요

Michelle

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 2박 숙박함
답변 제공: Jolene Groski 님, 2023년 10월 30일
Thank you for your feedback. We are pleased to hear you enjoyed your stay and hope to see you again should you return to Rochester.

10/10 - 훌륭해요

Doris

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Jolene Groski 님, 2023년 10월 26일
Thank you for reviewing your recent stay. We appreciate the feedback and hope to see you again should you return to Rochester.

6/10 - 괜찮아요

Tanya

2023년 10월에 2박 숙박함
답변 제공: Jolene Groski 님, 2023년 10월 26일
Thank you for reviewing your recent stay with us. Your feedback is important to us and has been shared with our entire team.

10/10 - 훌륭해요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
.
2023년 10월에 2박 숙박함
답변 제공: Jolene Groski 님, 2023년 10월 23일
Thank you for reviewing your recent stay. We have shared your feedback with our entire team and hope to see you again should you return to Rochester.

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함
답변 제공: Jolene Groski 님, 2023년 10월 23일
We appreciate your feedback and are pleased to hear you enjoyed your stay.

10/10 - 훌륭해요

Bin

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
As usual, very nice stay.
2023년 10월에 1박 숙박함
답변 제공: Jolene Groski 님, 2023년 10월 23일
Thank you for taking the time to review your recent stay with us. We are pleased to hear you enjoyed your stay and hope to see you again should you return to Rochester.

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great location for Mayo Clinic and hospital. Breakfast was nice. Rooms were nice. Beds a little too soft for us but clean. Bathroom very clean. Couch needs spot treatment and carpet a little dirty. Otherwise, I would stay here again.
2023년 10월에 2박 숙박함
답변 제공: Jolene Groski 님, 2023년 10월 16일
Thank you for reviewing your recent stay with us. We appreciate the feedback and have shared it with our entire team. We hope to see you again should you return to Rochester.

6/10 - 괜찮아요

Matthew

출장 여행
좋아요: 직원 및 서비스
The room was older, worn, & smelled musty. Time for a remodel???
2023년 9월에 2박 숙박함
답변 제공: Jolene Groski 님, 2023년 10월 11일
Thank you for reviewing your recent stay. Your feedback has been shared with our leadership team.

10/10 - 훌륭해요

david

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
New and clean!
2023년 10월에 1박 숙박함
답변 제공: Jolene Groski 님, 2023년 10월 11일
Thank you for reviewing your recent stay with us. We are pleased to hear your enjoyed your accommodations.

10/10 - 훌륭해요

Don

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
A
2023년 10월에 3박 숙박함
답변 제공: Jolene Groski 님, 2023년 10월 11일
We appreciate the feed back. We hope to see you again should you return to Rochester.

10/10 - 훌륭해요

jeffrey 님, Bismarck

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함
답변 제공: Jolene Groski 님, 2023년 9월 30일
Thank you for sharing about your recent stay. We are pleased to hear you enjoyed your stay and hope to see you again should you return to Rochester.

8/10 - 좋아요

Donald

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
IT was right at the place we needed to be for visiting at St. Mary hospital. The hotel cant do this but some of vacant bussines"s close by need cleaned up and some type of to do spots in them
2023년 9월에 2박 숙박함
답변 제공: Jolene Groski 님, 2023년 9월 29일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 - 괜찮아요

Rene

가족 여행
좋아요: 직원 및 서비스
Great location to St Mary’s and friendly staff!
2023년 9월에 3박 숙박함
답변 제공: Jolene Groski 님, 2023년 9월 25일
Thank you for reviewing your recent stay. Your feedback is important and has been shared with the entire team. We hope to see you again should you return to Rochester.

8/10 - 좋아요

Marlene

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Jolene Groski 님, 2023년 9월 5일
Thank you for taking the time to review your recent stay with us. Your feedback is important and has been shared with our entire team.

8/10 - 좋아요

Scott

좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Better Locations Available
Hotel was a bit further than we thought it was from Mayo Clinic. A shuttle is provided during the day but not at night. I often judge a place cleanliness by the stairwells. Theirs was not good. All other areas were fine.
2023년 8월에 1박 숙박함
답변 제공: Jolene Groski 님, 2023년 9월 5일
Thank you for reviewing your recent stay with us. Your feedback has been shared with our entire team.

8/10 - 좋아요

Brent 님, Minneapolis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I like the room set up, breakfast availability, close vicinity to Mayo.
2023년 8월에 2박 숙박함
답변 제공: Jolene Groski 님, 2023년 8월 16일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of acknowledging the guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Richard

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Bed / pillows were very comfortable and it was pretty peaceful in the area.
2023년 8월에 1박 숙박함
답변 제공: Jolene Groski 님, 2023년 8월 16일
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of acknowledging the guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 - 괜찮아요

Tina

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 숙박 시설 상태 및 시설
The staff were very nice and accommodating. The rooms were not clean very well at all. Floors had junk on them and pillow smelled like a dirty head.
2023년 8월에 1박 숙박함
답변 제공: Jolene Groski 님, 2023년 8월 10일
Thank you for reviewing your recent stay with us. I apologize that your room was less than expected when it came to cleanliness. I have shared your feedback with our housekeeping leaders to ensure this doesn't happen again.

4/10 - 별로예요

Troy

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room dirty and hot tub broken!
2023년 8월에 1박 숙박함
답변 제공: Jolene Groski 님, 2023년 8월 10일
Thank you for taking the time to review your recent stay with us. I apologize your room was less than expected. I have shared your feedback with the housekeeping department in hopes things like this do not happen again.

10/10 - 훌륭해요

Jose

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good service
2023년 8월에 2박 숙박함
답변 제공: Jolene Groski 님, 2023년 8월 9일
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 - 좋아요

Holly

2023년 6월에 1박 숙박함
답변 제공: Jolene Groski 님, 2023년 9월 5일
Thank you for reviewing your stay. We appreciate the feedback.

10/10 - 훌륭해요

Wang

2023년 7월에 6박 숙박함
답변 제공: Jolene Groski 님, 2023년 9월 5일
Thank you for reviewing your recent stay with us. We are pleased to hear you enjoyed your stay.

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 5박 숙박함
답변 제공: Jolene Groski 님, 2023년 8월 7일
Thank you for reviewing your recent stay with us. We are pleased to hear you enjoyed your stay.

6/10 - 괜찮아요

Robert D

가족 여행
좋아요: 직원 및 서비스
My room was not freshly cleaned and the towels were stained but friendly staff and great location
2023년 8월에 2박 숙박함
답변 제공: Jolene Groski 님, 2023년 8월 7일
Thank you for reviewing your recent stay with us. I apologize that your experience was less than expected. Your experience was below our standards and has been shared with our housekeeping team.

10/10 - 훌륭해요

Robert

2023년 7월에 1박 숙박함
답변 제공: Jolene Groski 님, 2023년 8월 1일
Thank you for taking the time to review your recent stay. We are pleased to hear you enjoyed your stay and hope to see you again should you return to Rochester.

4/10 - 별로예요

Roger

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The manager reserved accommodations at a local hotel Courtyard after the only room available smelled of mold. Parking was limited at Spring Hill and Marriott Courtyard. Reservation had been in for weeks and had to complain at Courtyard to get the free parking and free breakfast Spring Hill offered. After a long day, just more frustration.
2023년 7월에 2박 숙박함
답변 제공: Jolene Groski 님, 2023년 7월 21일
Thank you for reviewing your recent stay with us. I apologize that you did not get the experience you expected. Please let us know how we can make this right with you.