Bho Niente di eccezionale neanche il cliente. Che paga poco e pretende tanto. Il sapone non lo forniamo neanche a pagamento, ed è scritto nella pagina di prenotazione. Il wifi è a pagamento, ed è scritto nella pagina di prenotazione. La risata la troviamo irrispettosa del nostro lavoro.

Nadie cobró algo que la señora no utilizó. Tenemos horarios de check in y siempre intentamos llamas el clientes muchos días antes que vengan. En este caso la señora no respondió, ni escribió. Ni se presentó

I think it's common in all hotels to check all the rooms and the common places. And yes when we went in, there was air conditioning, tv and all lights on. With no one inside. Now, more than the wastefulness of power, we use to take care about the environment, as we all should do. Once in, the air conditioning works in less than 1min. About the window opened, yes we did it due to the bad smell we found inside with all the mess we found. Yes in the city we have some mosquitos, not bedbugs, it's common in summer. The use of a normal spry (even when walking the city) would help. Yes the guests slept in a different room for the first night. It was a very last booking and we tried to keep in touch with them since they booked. But calling the given phone number, someone asked from the US. Not possible to keep in touch with the guests to plan their arrival. They showed up later than 8pm and, even if in out policy page is clearly written we do not check in people later than 8pm, we went back there and check them in. About the permission to enter the room... I left to the reader to get his own idea. Like it happens in the hotels all over the world. Cleaning everywhere when the guests are out. And sometimes they complain if they do not have cleanings because they do not leave the room. So, whatever we do, it's wrong... Owners, employers, guest, people, all the world should take care about the environment. Switching off lights, tv and air conditioning when out the room, maybe we will help us all to live in a better world!