Dear Guest,We would like to thank you for taking the time to leave your feedback and we regret to read that your stay with us was not living up to your expectations. We apologize for any inconvenience caused and hope that you will provide us with a second chance in order to prove ourselves a better host. With kind regards,Francesca NovelliGuest Relations

Dear Guest,we thank you so much for your positive review of Sofitel Rome Villa Borghese.Looking forward to welcoming you back very soon.Best RegardsFrancesca NovelliGuest Relation

Dear Guest, We are honored you chose the Sofitel Rome Villa Borghese for your visit in the ‘Eternal City’. Thank you so much for this flattering feedback! Indeed, we are centrally located yet on the quiet Via Lombardia street which is an asset after a busy day of business or shopping in Rome. We are very grateful for pointing out the friendliness of the staff, the cleanliness of the room, the very comfortable bed as well as the beautiful view over Rome from the rooftop. Thank you again for sharing your experience, and we hope to see you again on your next trip to Rome. Warm regards, Vanessa Lemonnier Quality Manager Sofitel Rome Villa Borghese

Dear Guest,We would like to sincerely thank you for taking the time to post your feedback about your stay at Sofitel Rome Villa Borghese.We would like to take the advantage to thank you as well for choosing our hotel for your visit in Rome!For us your and all the others guests' comments are crucial to improve every day our service and to keep high the quality and the level of our hotel, for this reason we apology if any inconvenience occurred during the stay.In order to take the appropriate measures, we would like to ask you to help us please to better understand what actually happened. Please feel free to contact me directly at h1312-gr1@sofitel.com if you wish to discuss the issue.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Francesca NovelliGuest Experience

Dear Guest,We thank for your pointing out many of our assets here at Sofitel Rome Villa Borghese. The central yet quiet location is one of them but the one we are the most proud of is our high standard of services.We look forward to your next visit at Sofitel Rome Villa Borghese.Best regards,Francesca NovelliGuest Relation

Dear Guest,we thank you so much for your positive review of Sofitel Rome Villa Borghese.Looking forward to welcoming you back very soon.Best RegardsFrancesca NovelliGuest Relation

Dear Guest,Thank you for choosing the Sofitel Rome Villa Borghese on your visit to the “Eternal City”.We are happy to know that you enjoyed your time during your stay. We thank you for the positive review of our hotel.We share all the feedback with the management and staff since such feedbacks help in terms of motivation and recognition.We hope to see you again on your next visit to Rome.Sincerely,Francesca NovelliGuest Relation

Dear Guest,We thank for your pointing out many of our assets here at Sofitel Rome Villa Borghese. The central yet quiet location is one of them but the one we are the most proud of is our high standard of services.We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,Francesca NovelliGuest Relation

Dear Guest,we thank you so much for your positive review of Sofitel Rome Villa Borghese.Looking forward to welcoming you back very soon.Best RegardsFrancesca NovelliGuest Relation

Dear Guest,we thank you so much for your positive review of Sofitel Rome Villa Borghese.Looking forward to welcoming you back very soon.Best RegardsFrancesca NovelliGuest Relation

Dear Guest,we thank you so much for your positive review of Sofitel Rome Villa Borghese.Looking forward to welcoming you back very soon.Best RegardsFrancesca NovelliGuest Relation

Dear Guest,We thank for your pointing out many of our assets here at Sofitel Rome Villa Borghese. The central yet quiet location is one of them but the one we are the most proud of is our high standard of services.We all look forward to your next visit at Sofitel Rome Villa Borghese.Best regards,Francesca NovelliGuest Relation

Dear Guest,we thank you so much for your positive review of Sofitel Rome Villa Borghese.Looking forward to welcoming you back very soon.Best RegardsFrancesca NovelliGuest Relation

Dear Guest,we thank you so much for your positive review of Sofitel Rome Villa Borghese.Looking forward to welcoming you back very soon.Best RegardsFrancesca NovelliGuest Relation

Dear Guest,we thank you so much for your positive review of Sofitel Rome Villa Borghese.Looking forward to welcoming you back very soon.Best RegardsFrancesca NovelliGuest Relation

Dear Guest,Thank you for choosing the Sofitel Rome Villa Borghese on your visit to the “Eternal City”.We are happy to know that you enjoyed your time during your stay. We thank you for the positive review of our hotel.We share all the feedback with the management and staff since such feedbacks help in terms of motivation and recognition.We hope to see you again on your next visit to Rome.Sincerely,Francesca NovelliGuest Relation

Dear Guest,We are delighted to hear that you had a wonderful stay with us at Sofitel Rome Villa Borghese and thank you very much for the positive review of our hotel.We are sure that this feedback will serve as an encouragement to all of our team members as we strive to continuously improve the quality of our services.Thank you so much for staying with us and we hope to see you in near future.Sincerely,Francesca NovelliGuest Relation

Dear Guest,We are delighted to hear that you had a wonderful stay with us at Sofitel Rome Villa Borghese and thank you very much for the positive review of our hotel.We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you so much for staying with us and we hope to see you in near future.Sincerely,Francesca NovelliGuest Relation

Dear Guest,Thank you for choosing the Sofitel Rome Villa Borghese on your visit to the “Eternal City”.We are happy to know that you enjoyed your time during your stay. We thank you for the positive review of our hotel.We share all the feedback with the management and staff and such feedbacks help in staff motivation and recognition.We hope to see you again on your next visit to Rome.Sincerely,Francesca NovelliGuest Experience

Dear Guest,we thank you so much for your positive review of Sofitel Rome Villa Borghese.Looking forward to welcoming you back very soon.Best RegardsFrancesca NovelliGuest Experience

Dear Guest,Thank you for taking the time to tell us about your experience at the Sofitel Roma Villa Borghese. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Francesca NovelliGuest Experience

Dear Guest,We thank for your pointing out many of our assets here at Sofitel Rome Villa Borghese. The central yet quiet location is one of them but the one we are the most proud of is our high standard of services.We look forward to your next visit at Sofitel Rome Villa Borghese.Best regards,Francesca NovelliGuest Relation

Dear Guest,Thank you for your feedback and taking time to post your comments. We are pleased to hear that you enjoyed the rooms, the strategic position of our Hotel and the fabulous service provided by our Housekeeping team.We share all the feedback with the management and staff since such feedbacks help in terms of motivation and recognition.For us your and all the others guests' comments are crucial to improve every day our service and to keep high the quality and the level of our hotel, for this reason we are sorry if the bathroom did not meet your expectations and we apology if any inconvenience occurred during the stay with the shower.Again, thank you for the comments which will help us in our ongoing efforts to improve our service.Looking forwrad to welcoming you back very soonBest RegardsFrancesca NovelliGuest Relation

Dear Guest,we thank you so much for your positive review of Sofitel Rome Villa Borghese.Looking forward to welcoming you back very soon.Best RegardsFrancesca NovelliGuest Relation

Dear Guest,We thank you for praising Sofitel Rome Villa Borghese! It is always a pleasure to hear how happy are our guests when they stay with us.We put a lot into satisfying all of our guests and we do it in a genuine way.We then look forward to welcoming you very soonBest RegardsFrancesca NovelliGuest Relation

Dear Guest,It was lovely to read such positive a feedback as yours. Your compliment of Sofitel Rome Villa Borghese being your favorite Hotel in Italy is our utmost reward. Thank you!We try and provide an excellent service to all of our guests and I thank you for pointing this out in your lines above. We are glad that you enjoyed as well the rooms, the decor and Settimo restaurant overlooking the city of Rome.We then look forward to welcoming you back very soonBest RegardsFrancesca NovelliGuest Relation

Dear Guest,We are glad to hear about your great experience at Sofitel Rome Villa Borghese.Indeed we are centrally located yet on the quiet Via Lombardia street which is an asset after a busy day of tourism or shopping in Rome.Service wise we try our utmost to indulge all of our guests as we have a passion for them. We also thank you for mentioning our wonderful rooftop restaurant Settimo overlooking the Eternal City.We then look forward to your next visit.Best regards,Francesca NovelliGuest Relation

Dear Guest,Thank you for taking the time to share your comments regarding your stay at the Sofitel Rome Villa Borghese. Thank you for your kind praise for our hotel, location and facilities.We look forward to welcoming you back in the near future.Yours Sincerely,Francesca NovelliGuest Experience

Dear Guest,Thank you for choosing the Sofitel Rome Villa Borghese on your visit to the “Eternal City”.We are happy to know that you enjoyed your time during your stay. We thank you for the positive review of our hotel.We share all the feedback with the management and staff since such feedback helps in terms of motivation and recognition.We hope to see you again on your next visit to Rome.Sincerely,Francesca NovelliGuest Relation

Dear Guest,It is so pleasant to read such positive feedbacks as yours. Thank you!As a matter of fact our daily main aim is to make our guests happy and we genuinely put a lot into it to provide the highest standard of services. I am most thankful to you for your kind words which are a true encouragement for the whole team.We all look forward to welcoming you back soon.Best regards,Francesca NovelliGuest experience

Dear Guest,It was lovely to read such positive a feedback as yours. Your compliment of Sofitel Rome Villa Borghese being the best in Rome is our utmost reward. Thank you!We try and provide an excellent service to all of our guests and I thank you for pointing this out in your lines above.We then look forward to welcoming you back very soonBest RegardsFrancesca NovelliGuest Experience

Dear Guest,We are delighted to hear that you had a wonderful stay with us at Sofitel Rome Villa Borghese and that you enjoyed the spectacular view we have from our rooftop Restaurant Settimo.It was nice to hear that the staff and above all Maitè exceeded your expectations. They work exceptionally hard to make sure that every guest feels special. Thank you so much for staying with us.We hope to see you in near future.Sincerely,Francesca NovelliGuest Relation

Dear Guest,we thank you so much for your positive review of Sofitel Rome Villa Borghese.Looking forward to welcoming you back very soon.Best RegardsFrancesca NovelliGuest Relation

Dear Guest,we thank you so much for your positive review of Sofitel Rome Villa Borghese.Looking forward to welcoming you back very soon.Best RegardsFrancesca NovelliGuest Relation

Dear Guest,Thank you for your feedback and taking time to post your comments.We do take all comments seriously and appreciate all the feedback we can get. We are very sorry that your experience at Settimo Roman Cuisine & Terrace did not meet your full expectations; please allow us to express our sincerest apologies and try to explain that Settimo is both bar and restaurant for this reason some tables are reserved for dinner after 7pm. We are sorry to read that you felt unwelcome and mistreat, this was not the intention of our Restaurant and Bar Manager. Please rest assured that your and all the others guests' comments are crucial to improve every day our service and to keep high the quality and the level of our hotel, for this reason we apology of any inconvenience occurred during the stay.However we are glad to read that you enjoyed the comfort of our room.Again, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near futureSincerelyFrancesca NovelliGuest Experience

Dear guest,What a pleasant feedback to read! Thank you for that.I am glad to hear that you have very much enjoyed your stay all throughout the hotel. We look forward to welcoming you back in the near future.A bientôt,Francesca NovelliGuest Experience

Dear Guest,we thank you so much for your positive review of Sofitel Rome Villa Borghese.Looking forward to welcoming you back very soon.Best RegardsFrancesca NovelliGuest Relation

Dear Guest,we thank you so much for your positive review of Sofitel Rome Villa Borghese.Looking forward to welcoming you back very soon.Best RegardsFrancesca NovelliGuest Relation

Dear Guest,We are delighted to hear that you had a wonderful stay with us at Sofitel Rome Villa Borghese.It was nice to hear that the team exceeded your expectations. They work exceptionally hard to make sure that every guest feels special. Thank you so much for staying with us.We hope to see you in near future.Sincerely,Francesca NovelliGuest Relation

Dear Guest,We thank you very much for your feedback.We sincerely hope the next visit in Roma will be as pleasant as the previous one.Best RegardsFrancesca NovelliGuest Relation

Lieber Frau Corinna,Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt beim Sofitel Rome Villa Borghese gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,Maria Teresa SostoGuest Relation Manager

Dear Guest,Thank you for choosing the Sofitel Rome Villa Borghese on your visit to the “Eternal City”.We are happy to know that you enjoyed your time during your stay. We thank you for the positive review of our hotel.We share all the feedback with the management and staff since such feedbacks help in terms of motivation and recognition.We hope to see you again on your next visit to Rome.Sincerely,

Gentile Sig. Mario,grazie per la sua recensione e per le belle parole spese riguardo al nostro hotel e all'ottimo servizio ottenuto.Ci auguriamo di avere il piacere di riaccoglierla presto per un nuovo soggiorno romano!Cordiali salutiMaria Teresa SostoGuest Relation Manager

Dear Guest,thank you for your feedback.We are happy to know that you enjoyed your stay at Sofitel Rome Villa Borghese.We hope to have the pleasure to welcoming back soon.Best regardsMaria Teresa SostoGuest Relation Manager

Dear Guest,Thank you for choosing the Sofitel Rome Villa Borghese on your visit to the “Eternal City”.We are happy to know that you enjoyed your time during your stay. We thank you for the positive review of our hotel.We share all the feedback with the management and staff since such feedbacks help in terms of motivation and recognition.We hope to see you again on your next visit to Rome.Sincerely,Francesca NovelliGuest Experience