“Front desk staff was very rude. We arrived early and were informed check in was at 4:00pm, understandable since it was disclosed on reservation. We were a party of 5, 2 rooms reserved. After over a 3 1/2 hour wait, I decide to finally ask why everyone was getting their room and not us. Moises mentioned he was not aware we were waiting for our room, he mentioned the staff leaving never I informed and he never asked, even though we were right in front of him. We even took a nap in the lobby right...
“Front desk staff was very rude. We arrived early and were informed check in was at 4:00pm, understandable since it was disclosed on reservation. We were a party of 5, 2 rooms reserved. After over a 3 1/2 hour wait, I decide to finally ask why everyone was getting their room and not us. Moises mentioned he was not aware we were waiting for our room, he mentioned the staff leaving never I informed and he never asked, even though we were right in front of him. We even took a nap in the lobby right...
Carolina