디럭스 스위트, 퀸사이즈침대 1개, 시내 전망, 코너 | 시내 전망

SF 플라자 호텔 여행 후기

2.5 out of 5
SF 플라자 호텔
510 Bush Street, San Francisco, CA

이용 후기

6.2
평점 10 - 훌륭해요. 953개 이용 후기 중 108개" "
평점 8 - 좋아요. 953개 이용 후기 중 247개" "
평점 6 - 괜찮아요. 953개 이용 후기 중 291개" "
평점 4 - 별로예요. 953개 이용 후기 중 170개" "
평점 2 - 너무 별로예요. 953개 이용 후기 중 137개" "

6.6/10

청결 상태

6.6/10

직원 및 서비스

6.4/10

편의 시설/서비스

5.6/10

숙박 시설 상태 및 시설

7.6/10

친환경

이용 후기

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
샌프란시스코 차이나타운 입구에 있어 대부분의 명소가 도보 거리 내에 있으나 호텔이 오래 되어 시설은 낡았으나 가격은 매우 비쌈
2019년 7월에 3박 숙박함
답변 제공: Nancy 님, 2019년 7월 16일
Thank you very much for stayed with us. We appreciated your business.

2/10 - 너무 별로예요

SungKee

좋아요: 직원 및 서비스
별로예요: 객실의 편안함
2019년 5월에 3박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
아침 및 와이파이는 좋았는데 방음이 부족함
2017년 6월에 6박 숙박함

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Nice location but needs something more
The room was cold. Something needs to be done with the room. Even though the window was closed, I could feel cold air coming inside. I stayed at Room 206.

6/10 - 괜찮아요

seyeon

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
위치가 좋은호텔
위치는 차이나타운이고 유니언스퀘어와가까운편이라 좋습니다. 다만 길거리에 위치하여 잘때 경찰차 소리 등 소음이 매우 심합니다. 시설은 깨끗한편이지만 럭셔리하지는않습니다.

6/10 - 괜찮아요

YOUNG HO

좋아요: 청결 상태, 직원 및 서비스
시설이 많이 낡았고, 특히 엘리베이터는 줄이 곧 끊어질 것 같은 느낌입니다...겁나요.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함

4/10 - 별로예요

qq 님, KOR

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
좋다는 느낌은 못받았네요
우선 가격은 주변 숙소들에 비해 저렴했습니다 제가 다른 비슷한 가격의 숙소를 가보지 못해서 상대적인 비교는 못하지만 한국인의 기준으로 절대적인 평가를 해보겠습니다 우선 실내의 등이 너무 어둡고 붉은색 계열이라서 눈이 아팠습니다 먼지도 조금 많은 편이고 히터도 고장나서 조금만 강하게 틀면 바로 꺼져버립니다 그래도 화장실은 좁지만 괜찮은 편이었습니다. 엄청 깔끔하구요 티비도 너무 작고 전체적인 시설 자체는 낙후되었다는 느낌이었습니다 제일 중요한게 엘리베이터가 고장난지가 엄청 오래된 것 같습니다. 4층이었는데 진짜.... 한국 모텔이 워낙 잘되어 있어서 한국인으로써 보자면 이 숙소는 여인숙정도 느낌입니다 그래도 직원은 친절하고 위치가 정말 괜찮습니다. 차이나 타운입구 바로 옆인데 늦은 밤까지도 생각보다 밝고 큰 가게들도 많아서 걱정할일은 없었습니다

6/10 - 괜찮아요

sk 님, seoul

교통과 위치가 좋은 곳
사실 다른 도시의 비슷한 가격대의 호텔과 비교하면 실망스러울 수 있다. 건물도 낡았고 시설도 낡았다. 그래도 건물을 새로 리모델링하지 않는 경향이 없지않아 있는 샌프란시스코라는 점. 그리고 8월의 성수기였다는 것을 감안하면 그럭저럭 괜찮은 편이다. 직원들은 문제를 해결해주려고 노력하는 모습을 보였고 낡은 시설임에도 청소는 정갈했다. 무엇보다 큰길을 마주보고 있어 밤중에 돌아오기에 안전한 편이었다. 교통편에 가장 큰 점수를 주고 싶다.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
전체적으로 추천하고싶지않으나 위치는괜찮아요
위치는좋았으나 호텔엘리베이터가 고장났는데 6층에 배정해줘서 진짜힘들었고 객실청결도도 별로였어요

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

6/10 - 괜찮아요

실제 이용하신 고객

다운타운에서 가까움
지낼만했음 개별욕실이 괜찮았음! 방음은 별로... 근처에 스타벅스랑 음식점도 있음 ㅋㅋㅋㅋ

6/10 - 괜찮아요

deneb

별로예요: 숙박 시설 상태 및 시설
납득할 만한 가격
유니온 스퀘어에서 가까운 거리에 필수적인 화장실을 갖춘 곳이다. 모스콘 까지 대략 10분 정도에 경로도 단순하다. 리뷰에 있던 와이파이 문제는 아직 해결되지 않았으며 헤어드라이어가 없다. 방 상태가 너무 오래되고 냄새가 났지만 가격 대비해서 이해할 수 있는 수준이었다. 방청소 상태도 깨끗한 편이다. 단지 앞 거리에서 늦게까지 작업을 하는 것이 시끄러울 정도로 방음은 형편없다.

4/10 - 별로예요

aeyoung 님, 한국 서울

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
교통의 편리성은 우수 여인숙정도의 호텔
차이나타운 근처여서 유니온 스퀘어나 케이블카나 베이브릿지등 교통은 걸어서 5분거리이지만... 쾌적한호텔이라 생각하면 낭패를 볼수도 있다 한국의 여인숙정도의 시설이다 중국이니 운영하는 곳이다 여럿이 싼맛에 이용한다면 좋을듯 워낙 위치가 좋다 2층로비에서만 와이파이가능하다

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
차이나타운 입구 바로 옆
중국인이 운영하는 호텔. 굉장히 낡음. 특히 엘리베이터가 삐걱거림. 화장실은 넓음. 인테리어도 좋지 않음. 유니언스퀘어 근처로 위치는 좋음. Bart역에서 가깝고, 차이나타운이 바로 옆에 있어 구경하기도 좋음.

4/10 - 별로예요

Charles

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Windows did not close all the way allowing outside noise into the room at all hours. The worst part was after getting up the next morning and packing up and witnessed something crawling on the edge of the bed, I grabbed my phone and took a picture, it was a cockroach! I had a small empty jar and was able to capture it and will address it with management. I will request a full refund, really... cockroach's that just disgusting and not at all expected.
2024년 5월에 1박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2024년 5월 10일
Dear Charles, We sincerely apologize for the inconvenience you experienced during your stay.  Ensuring our guests' comfort and safety is our top priority.  We have promptly addressed the issues with the window and pest control.  Rest assured, thorough measures are being taken to prevent recurrence. Your feedback is invaluable, and we are committed to providing a pleasant stay for all our guests.Sincerely,SF Plaza Hotel Management

10/10 - 훌륭해요

Alfred 님, Everett

2024년 1월에 1박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2024년 4월 11일
Dear Alfred,Thank you for a Perfect Score Rating on your stay at SF Plaza Hotel.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Thank You,SF Plaza Hotel Management

8/10 - 좋아요

Jade

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Hotel was great for the price! Felt very safe and comfortable. It wasn’t the cleanest hotel I’ve been to, though. There was a lot of hair in the bathroom.
2024년 3월에 1박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2024년 3월 27일
Dear Jade, We're delighted to hear you found value and comfort during your stay with us.  Ensuring our guests feel safe and at ease is our priority.  We apologize for any cleanliness issues encountered in the bathroom; rest assured, we'll address this promptly to uphold our high standards.  Your feedback is invaluable as we strive for excellence.  We hope to welcome you back for an even more enjoyable experience in the future.  Thank you for choosing us for your stay.Thank You,SF Plaza Hotel Management

6/10 - 괜찮아요

Audrey

출장 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
You could generously call this a "historic building," but it's in a cool area. The things that lowers my rating are: * My bed had no bedspread - no quilt, duvet, nothing, despite the pics on the website. Just sheets. I requested one at the desk and they gave me a small blanket. Furthermore the bed had no fitted sheet, just another topsheet tucked around the mattress and over some kind of weird felt pad. It immediately came loose and made for a bad night of sleep. * The Internet was completely insufficient for any kind of work-related usage
2024년 3월에 3박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2024년 3월 27일
Dear Audrey,We appreciate your feedback and apologize for any inconvenience experienced during your stay.  We strive to maintain the historical charm of our building while providing modern amenities.  We apologize for the oversight regarding the bedding and internet quality.  Rest assured, we are addressing these issues to ensure a more comfortable experience for our guests in the future.  Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Thank You,SF Plaza Hotel Management

6/10 - 괜찮아요

Spyridon or Spiro 님, Jersey City

별로예요: 청결 상태
2024년 1월에 3박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2024년 2월 7일
Dear Spyridon or Spiro,Thank you for leaving us a rating of your stay with us at SF Plaza Hotel.  We work tirelessly to ensure our guests experience the best hospitality in SF Plaza Hotel.  We also wish you could elaborate on your experience, especially where we went wrong.  We aim to provide a memorable stay, so your review helps us identify where we lack.  We hope you enjoyed our amenities and hope that you choose us again on your next visit.Thank You,SF Plaza Hotel Management

6/10 - 괜찮아요

Mark 님, New Hope

출장 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The bathrooms could have been cleaner.
2024년 1월에 3박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2024년 2월 5일
Dear Mark, We sincerely apologize for any inconvenience caused by the cleanliness of our bathrooms.  Maintaining a pristine environment is paramount to us, and we regret that we fell short of your expectations.  Rest assured, we have immediately addressed this concern with our housekeeping team to ensure thorough cleanliness standards are consistently met.  Your feedback is invaluable as we strive to enhance the quality of our guests' experiences.  We hope to welcome you back soon, providing an impeccable stay that exceeds your expectations in every aspect.  Thank you for bringing this to our attention.Thank You,SF Plaza Hotel Management

8/10 - 좋아요

KD

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
a gem for the price
**for the price**, it is good. This is a very bare-bones hotel - no kettle, no fridge, no bar, no restaurant, no amenities. You can get hot water in the lobby, bring your own mug (only small plastic cups available), for example. But wifi was good, water hot, safe area, minimal (for downtown) noise, very-tall elegant ceilings, windows can open for fresh air (but no screens), bed was surprisingly comfy; hint: get a 2bed room to use the extra pillows and blanket.
2023년 12월에 5박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2023년 12월 28일
Dear KD,Thank you for taking the time to share your feedback.  We appreciate your recognition of our competitive pricing and the positive aspects you highlighted, such as our reliable WiFi, comfortable beds, and prime location.  While we aim to offer a minimalist experience, we understand the value of amenities like kettles and fridges.  Your suggestion about the extra pillows and blankets in the 2-bed room is noted and will be beneficial for future guests.  We're glad you enjoyed the peaceful ambiance and architectural charm of our establishment.  We hope to welcome you back for another pleasant stay soon!Thank You,SF Plaza Hotel Management

10/10 - 훌륭해요

Petros

별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 11월에 4박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2023년 11월 30일
Dear Petros,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the SF Plaza Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our SF Plaza Hotel hotel soon!Thank You,SF Plaza Hotel Management

6/10 - 괜찮아요

Weidong

좋아요: 직원 및 서비스
별로예요: 청결 상태
Noise at night
2023년 11월에 2박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2023년 11월 14일
Dear Weidong,We apologize for any inconvenience caused by noise during your stay.  Our team is committed to providing a comfortable environment, and we'll address this concern to ensure a quieter experience for your future visits.   Thank you for bringing it to our attention.Thank You,SF Plaza Hotel Management

8/10 - 좋아요

Jaime

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2023년 11월 14일
Dear Jaime,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Thank You,SF Plaza Hotel Management

10/10 - 훌륭해요

Rafael

연인과의 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Muy buen hotel céntrico, zona segura tomando encuenta en lo que se ha transformado hoy San Francisco. Personal muy amable. Aunque pedí me ayudarán con mi caja de seguridad de habitación y no mandaron a nadie. Aún así muy seguro todo
2023년 11월에 6박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2023년 11월 9일
Dear Rafael,Thank you for your positive feedback and for highlighting our hotel's central location and the safety of the area.  We are delighted to hear that you found our staff friendly and accommodating.  We apologize for any inconvenience you experienced with the room safe, and we will address this with our team to ensure prompt and efficient assistance in the future.  Your safety and comfort are our top priorities, and we appreciate your recognition of our efforts in maintaining a secure environment.  We look forward to the opportunity to welcome you back for another enjoyable stay.Best Regards,SF Plaza Hotel Management

6/10 - 괜찮아요

??

가족 여행
좋아요: 청결 상태, 직원 및 서비스
Located in a convenient location for transportation. There is no problem with public safety. The facility is old and doesn't seem to have air conditioning. The dryer didn't work. I think it's worth the price.
2023년 11월에 1박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2023년 11월 9일
Dear Guest,We are pleased that you found our hotel's location convenient and safe for transportation.  We apologize for any inconvenience caused by the age of the facility and the absence of air conditioning.  Your feedback regarding the dryer has been noted, and we are taking immediate steps to address this issue.  We appreciate your acknowledgment of our competitive pricing.  We are committed to enhancing our facilities to ensure a more comfortable and enjoyable stay for all our guests. Your valuable input will guide us in our continuous efforts to improve.  We hope to welcome you back for an even better experience in the future.Thank You,SF Plaza Hotel Management

10/10 - 훌륭해요

Randall

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Safe and clean
2023년 11월에 1박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2023년 11월 7일
Dear Randall,Thank you for acknowledging our commitment to maintaining a safe and pristine environment.  We prioritize the well-being of our guests and take great pride in upholding the highest standards of cleanliness and safety.  Your positive experience is a testament to our dedicated efforts. We look forward to welcoming you back and continuing to provide you with the exceptional service and comfort you deserve during your future stays.  Thank you for choosing our hotel.Best Regards,SF Plaza Hotel Management

8/10 - 좋아요

Luiz Felipe

단체 여행, 출장 여행, 가족 여행
좋아요: 직원 및 서비스
2023년 9월에 3박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2023년 10월 13일
Dear Luiz Felipe,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,SF Plaza Hotel Management

10/10 - 훌륭해요

Sakda

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good overall
답변 제공: SF Plaza Hotel Management 님, 2023년 9월 26일
Dear Sakda,Thank you for choosing our hotel and for your positive feedback!   We're delighted to hear you had a good overall experience.  If you have any further comments or suggestions, please don't hesitate to let us know.  We look forward to welcoming you again in the future.Thank You,SF Plaza Hotel Management

10/10 - 훌륭해요

Robin

Good overall
2023년 9월에 1박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2023년 9월 26일
Dear Robin,Thank you for your review!  We're glad to hear you had a good overall experience.  If you have any specific feedback or suggestions for improvement, please feel free to share.  We aim to make your future stays even better.Thank You,SF Plaza Hotel Management

2/10 - 너무 별로예요

Abhishek

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2023년 9월 1일
Dear Abhishek,Thank you for the review.  We apologize for any inconveniences you faced while staying at our hotel.  We would love to know about your experience so we can ensure it doesn't happen again.  Thanks for staying at SF Plaza Hotel.Sincerely,SF Plaza Hotel Management

4/10 - 별로예요

Cindy

가족 여행
별로예요: 숙박 시설 상태 및 시설, 객실의 편안함
Hôtel plutôt vieillot très mal isolé. La literie est très ferme, nous avons mal dormi
2023년 8월에 2박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2023년 8월 29일
Dear Cindy,Thank you for sharing your experience.  We apologize for any inconvenience caused by the age of the hotel and the bedding.  Your feedback is valuable, and we'll strive to make improvements.  We hope you'll consider giving us another chance in the future and experiencing the improvements we've made.Sincerely,SF Plaza Hotel Management

2/10 - 너무 별로예요

Kuoyin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Not comfortable
2023년 8월에 2박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2023년 8월 30일
Dear Kuoyin,We apologize that your stay wasn't as comfortable as you had hoped.  Your comfort is important to us, and we would appreciate more specific feedback so we can address and improve the areas that fell short.  Please feel free to reach out to us directly with any additional details you can provide.  We hope to have the opportunity to better accommodate you in the future.Thank You,SF Plaza Hotel Management

10/10 - 훌륭해요

Mark

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 3박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2023년 8월 22일
Dear Mark,Thank you for a Perfect Score Rating on your stay at SF Plaza Hotel.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are glad to learn that our efforts are being appreciated.  We would love to host you again for your next visit to San Francisco.Thank You,SF Plaza Hotel Management

8/10 - 좋아요

Francesca

단체 여행
좋아요: 청결 상태
Posizione comoda per spostarsi senza macchina, stanza pulita, personale gentile.
2023년 8월에 3박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2023년 8월 21일
Dear Francesca,Thanks for the positive review regarding your stay at SF Plaza Hotel. I am glad you liked our ideal San Francisco location. We are glad that you had a great stay in our clean guest rooms. Our friendly and supportive staff works hard to keep the guest rooms clean, convenient, and comfortable. We always want our guests to have a memorable stay with us, so we hope to see you again soon and earn a perfect score.Thank You,SF Plaza Hotel Management

8/10 - 좋아요

Wyner

2023년 8월에 2박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2023년 8월 21일
Dear Wyner,Thank you so much!  Knowing that you enjoyed your time with us surely makes our day.  We truly appreciate your positive rating and hope you will stay with us again soon next time you visit San Francisco.Thank You,SF Plaza Hotel Management

10/10 - 훌륭해요

Tanya 님, Bluffton

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I actually changed my accommodations at the last minute from a local 4-star property to the SF Plaza Hotel. And, I am SO glad I did. The room was perfect for my needs- fair price, quiet, clean, comfortable, plus a beautiful city view from my window! I would most definitely return again & highly recommend this hotel for even the most discerning of travelers.
2023년 8월에 2박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2023년 8월 22일
Dear Tanya,Thank you for choosing SF Plaza Hotel!  We're delighted you had a wonderful experience and found our accommodations to be a perfect fit for your needs.  Your recommendation means a lot to us, and we're glad we could provide you with a comfortable and enjoyable stay.   We look forward to welcoming you back in the future!Thank You,SF Plaza Hotel Management

10/10 - 훌륭해요

Megan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great, friendly staff and clean, quiet rooms! Also walking distance from various businesses and bus transportation!
2023년 7월에 3박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2023년 8월 17일
Dear Megan,Thank you for your positive review!  We're thrilled you enjoyed our friendly staff and clean, quiet rooms.  Our convenient location near businesses and bus transportation adds value to your stay.  Your satisfaction is our priority, and we can't wait to welcome you back for another great experience!Thank You,SF Plaza Hotel Management

8/10 - 좋아요

Thomas

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It's a cozy little hotel that turns out to be quite comfortable!
2023년 8월에 1박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2023년 8월 11일
Dear Thomas,Thank you for your lovely review!  We're thrilled that you found our cozy hotel to be comfortable.  Providing a pleasant and comfortable stay is our goal, and we're delighted we could meet your expectations.  We look forward to welcoming you back for another cozy experience soon!Thank You,SF Plaza Hotel Management

8/10 - 좋아요

William

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Well located next to dragon gate. Central location
2023년 8월에 2박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2023년 8월 9일
Dear William,We're delighted that our central location next to the dragon gate was convenient for your stay.  Thank you for your review.  We look forward to welcoming you back soon!Thank You,SF Plaza Hotel Management

10/10 - 훌륭해요

Todd

2023년 7월에 1박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2023년 8월 4일
Dear Todd,We are delighted to receive your All-Star Vote! - Thank you very much!  It feels great to know that our accommodation met all your needs.  It was a pleasure to host you, and we look forward to hosting you in San Francisco many more times in the future.Thank You,SF Plaza Hotel Management

4/10 - 별로예요

Thomas 님, Spokane Valley

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Staff was extremely rude. I only brought enough cash to pay for the room and when I went to check in the lady at the front desk told me I need a $100 cash deposit that I would get back at the end so we needed to find an atm. The lady was extremely rude about it and when my friend left to go get some cash withdrawn she was talking with the other person at the desk insulting my friends and I in Spainish- not knowing that I understand Spainish well enough to understand what she is saying. When we went to check out they didn't want to give the $100 deposit back. The room was not clean. There was hair all in the bed sheets along with other signs that the sheets had not been cleaned. And to top it off the elevator was the single slowest one I've ever been on. You get what you pay for I guess. Also super hard to find parking anywhere around it.
2023년 7월에 1박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2023년 8월 3일
Dear Thomas,Thank you for bringing this to our attention.  We sincerely apologize for the negative experience you had during your stay.  We strive to provide excellent customer service, and it's disheartening to hear about the issues you encountered with our staff. Rest assured, we will address this matter with our team to ensure such behavior is not repeated.Regarding the cleanliness of your room, we deeply apologize for any inconvenience caused.  This is not up to our standards, and we will work with our housekeeping team to improve our cleaning procedures.As for the elevator and parking situation, we understand the importance of these amenities, and we will explore ways to enhance them.We value your feedback and will use it to make necessary improvements.  If you choose to give us another chance, we promise a better experience.  Thank you for your understanding.Sincerely,SF Plaza Hotel Management

6/10 - 괜찮아요

Jose

2023년 7월에 1박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2023년 8월 18일
Dear Jose, Thank you for taking the time to leave us a rating of your stay with us at SF Plaza Hotel. We work tirelessly to ensure our guests' experience the best hospitality in San Francisco.  We also wish you could elaborate about your experience, especially where we went wrong.  Our goal is to provide a memorable stay and so your review helps us identify where we lack.  We hope you enjoyed our amenities and hope that you choose us again on your next visit to SF. Thank You, SF Plaza Hotel Management

10/10 - 훌륭해요

JAIME

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Bien hotel relación calidad precio
2023년 7월에 1박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2023년 8월 2일
Dear JAIME,Thank you for choosing our hotel and leaving a positive review!  We are delighted to know that you found value in your stay.  We strive to offer the best experience at a reasonable price.  Your satisfaction is our priority, and we look forward to welcoming you back for another great stay!Thank You,SF Plaza Hotel Management

2/10 - 너무 별로예요

Christopher

2023년 7월에 3박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2023년 8월 17일
Dear Christopher,Thank you for the review. We apologize for any inconveniences you faced while staying at our hotel. We would love to know about your experience so we can ensure it doesn't happen again. Thanks for staying at SF Plaza Hotel.Sincerely,SF Plaza Hotel Management

8/10 - 좋아요

Yanina

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Normal I was close to my visit to San Francisco
2023년 7월에 1박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2023년 7월 25일
Dear Yanina,Thank you for choosing our hotel for your visit to San Francisco!  We're glad you found our location convenient.  If there's anything specific you'd like us to improve upon, please let us know.  We hope to host you again for your next trip to the city!Thank You,SF Plaza Hotel Management

8/10 - 좋아요

Michele

연인과의 여행
Posizione centrale in una zona molto bella e tranquilla. Camera piccola ( 615) ma molto silenziosa e con letto comodo.
2023년 7월에 3박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2023년 7월 21일
Dear Michele,Thank you for your kind review!  We're thrilled to know you enjoyed our central location and quiet surroundings.   We apologize for the small room size, but we're pleased it provided a peaceful stay with a comfortable bed.  Should your travels bring you back to the area, we'd love to host you again in a larger room for an even better experience.  Safe travels and see you soon!Thank You,SF Plaza Hotel Management

8/10 - 좋아요

Leah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
!
2023년 7월에 3박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2023년 7월 20일
Dear Leah,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon! Thank You,SF Plaza Hotel Management

2/10 - 너무 별로예요

Juan

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Rooms don't look like the pictures they have posted
2023년 7월에 2박 숙박함
답변 제공: SF Plaza Hotel Management 님, 2023년 7월 18일
Dear Juan,We apologize if the appearance of the rooms did not meet your expectations based on the pictures.  We strive to provide accurate representations on our website, but variations in room layouts and decor may occur.  We appreciate your comment and will make sure to review and update our photos if necessary.  If there is anything specific you would like to discuss further, please feel free to reach out to our team.  Sincerely,SF Plaza Hotel Management