Dear Woo Sik,Thank you for your review. Our apologies that this most recent stay did not leave a more favorable impression. We do hope to have the opportunity to host you again when your travels bring you back to San Francisco and to be able to provide you with the true Ritz-Carlton level of hospitality. Warmest regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Suyeon,Thank you for taking the time to review us. We were delighted to have you as our guest and thank you for your business. Warmly,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Guest,Thank you very much for taking the time to provide us feedback regarding your recent stay at The Ritz-Carlton, San Francisco. Your comments are extremely important to us as we focus on areas that require improvement.I would like to extend my sincerest apologies for your overall poor experience including noise encountered in your guestroom. I have discussed your experience with our team and have identified improved processes and changes so the issues you encountered can be rectified. We deeply regret that your stay did not meet your expectations or our standards of excellence. Your comfort and well-being is of utmost importance to us, and we hope to welcome you back for a more pleasant stay. Warmest regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Hyeon,I would like to extend my sincere apologies that the slippers were not set up for three people, the room cleanliness was not up to standard, and that the location was not clearly shown on the Uber app map. I recognize your time is valuable and appreciate you sharing your comments with us so that we can work on improving our services. I have shared your words with my team and have identified improved processes we can implement. I do hope you choose to stay with us again and that we have the opportunity to restore your confidence in The Ritz-Carlton, San Francisco. I wish you a Happy New Year ahead of the holiday. Warmly,

Dear Sermin, Thank you for taking the time to share your review. We were delighted to have you as our valued guest and sincerely thank you for choosing to stay with us. We appreciate the constructive feedback and send our apologies that your experience did not leave a more favorable impression. We believe receiving comments such as yours help us to improve the level of service we provide going forward. You will be pleased to hear that updates are being planned for our property and hope that you will experience and enjoy them once they have been completed. We are sorry to hear that the rate adjustment was not accommodated and that the parking rates were high while you were with us. We recognize you as an important guest and your feedback has been sent to our leadership team to better serve our guests in line with our service values. We are pleased to hear that you found the building and amenities to be very clean and the food and drinks to be pretty good. We are especially delighted that you found our staff in the bar/restaurant area to be courteous and well trained. The Ladies and Gentlemen of The Ritz-Carlton, San Francisco continually strive to provide the highest level of hospitality in the business and will be delighted to hear their hard work made a difference to you personally. Thank you for highlighting them!We hope that when your travels bring you back to San Francisco, that we have an opportunity to host you once again and provide you with the true Ritz-Carlton experience.Warmest regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Andres,Thank you for your kind words! We are delighted to have you as our guest and thank you for choosing to stay with us. We're so happy to that you found us to have great quality and great staff! We hope to welcome you back soon! Warmly,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Leart, Thank you for your review. We were delighted to have you as our guest and sincerely thank you for choosing to stay with us. Our apologies that our property does not offer a pool. We do offer complimentary Wifi in the public areas and complimentary coffee in our Hotel Lobby every day from 5am - 9am. With some levels of Bonvoy Membership, complimentary upgraded Wifi is a member benefit. We are pleased to hear you found our property to be luxurious and clean. Most importantly, we are delighted the service we provided was excellent! We would love to welcome you back and provide you with The Ritz-Carlton level of service on your next visit to San Francisco! We wish you safe travels until we meet again. Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Stephanie, Thank you for your kind words! We are delighted to hear that your stay was extraordinary! We appreciate you choosing to stay with us and excitedly look forward to welcoming you back again! Warmest regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Cheri,Thank you for your review. We are pleased to hear you found our property to be very nice, the Cub Level to have many great food offerings, and the staff friendly and helpful! We were delighted to have you stay with us and appreciate your loyalty. We hope to welcome you back when you return to San Francisco! Warmly,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Lin, Thank you for your review. We're happy to hear that you found our location conducive to walking and shopping as you created memories in our lovely city. We thank you for your loyalty and look forward to welcoming you on your next visit to San Francisco! Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear MAUREEN,Thank you for your review! We were delighted to have you stay with us and hope to provide the Ritz-Carlton level of service to you again soon! Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Shelby,Thank you for your review and we are pleased you enjoyed your stay. We sincerely look forward to welcoming you back again. Warmest regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Ryuta,Thank you for your review. Our apologies that this most recent stay did not leave a more favorable impression. We do hope to have the opportunity to host you again when your travels bring you back to San Francisco and to be able to provide you with the true Ritz-Carlton level of hospitality. Warmest regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Pauruchisti,Thank you for sharing your review. We appreciate you choosing to stay with us and are delighted to hear that you found our property well-kept, our rooms clean and comfortable, and our staff very attentive and polite! We hope to host you again when you return to San Francisco and wish you safe travels until then! Warmly,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Julie, Thank you for caring enough to bring this to our attention. If I could kindly ask what room number you were in, it would assist us in looking into the water pressure. We recognize you as an important guest and your feedback has been sent to our leadership team to better serve our guests in line with our service values. We were delighted to have you as our valued guest and sincerely thank you for choosing to stay with us. We hope to welcome you back and provide you with The Ritz-Carlton level of hospitality. Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Fatima Saba,Thank you for taking the time to share your review. I'm so sorry to hear that your experience fell short this time. We thank you for choosing to stay with us and genuinely hope to welcome you back to our historic Nob Hill landmark so that we may provide you with the true Ritz-Carlton level of service. Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Alejandra, Thank you for your review. We were delighted to have you as our valued guest and look forward to providing you with The Ritz-Carlton level of service when you return! Warmest regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Joyce, Thank you for taking the time to share about your stay at The Ritz-Carlton, San Francisco! We are so pleased to hear you enjoyed your time with us and we appreciate you choosing to celebrate your Aunt's birthday with us. We love being a part of such a special memory! Thank you for highlighting the impeccably clean rooms and the supplies being replenished. Thank you for saying this won't be your last visit as we're looking forward to welcoming you back and sharing many more memories together! Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Lillian, Thank you for taking the time to share your review. We are delighted to hear that your stay was enjoyable and that our Ladies and Gentlemen spoiled you on the Club Lounge! We appreciate you choosing The Ritz-Carlton, San Francisco and look forward to welcoming you back soon! Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Susan R.,Thank you for taking the time to share your review. Your valuable comments that the bathroom could use a bit of refreshing have been relayed to our Leadership Team so that we may work to uphold our commitment to our guests. Thank you for letting us know that the service and attention from all the staff was wonderful. Our Ladies and Gentlemen strive to provide the highest level of hospitality and will be delighted to hear you enjoyed your experience. We were delighted to have you as our esteemed guest and thank you for choosing to stay with us. We sincerely hope to welcome you back to our historic Nob Hill landmark so that we may provide you with the true Ritz-Carlton level of service. Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Bernita,Thank you for taking the time to share your review. We were delighted to have you as our valued guest and sincerely thank you for choosing to stay with us. I'm so sorry that there was a slight mishap in the restaurant one evening and that the rooms and tub need a refresh! Thank you for bringing these to our attention. We recognize you as an important guest and your feedback has been sent to our leadership team to better serve our guests in line with our service values. We hope that when your travels bring you back to San Francisco, that we have an opportunity to host you once again and provide you with the true Ritz-Carlton experience. With warm regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Frederico,Thank you for your review. Our apologies that this most recent stay did not leave a more favorable impression. We do hope to have the opportunity to host you again when your travels bring you back to San Francisco and to be able to provide you with the true Ritz-Carlton level of hospitality. Warmest regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Jennifer, Thank you so much for taking the time to share your experience at The Ritz-Carlton, San Francisco! We are delighted to hear that you highly recommend us and that the location, food, rooms, and air quality were nice. We especially love to hear that our staff was genuinely wonderful. It's so nice to hear that we made an impact on our visit with us and we look forward to welcoming you back! Warmest regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Robert, Thank you for taking the time to review your recent stay at The Ritz-Carlton, San Francisco. We appreciate your business and look forward to welcoming you back soon! Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Barry, Thank you so much for your review! We are very pleased that you absolutely love us and that our rooms and bar are fantastic! Our staff works very hard to provide the highest level of service and will be delighted to hear your wonderful comments. We're also looking forward to having you back! Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Elaine, Thank you for your kind words and for choosing to The Ritz-Carlton, San Francisco! We were delighted to have you as our guest and thank you for highlighting our amazing hotel and service! We look forward to welcoming you back when you return to San Francisco! Warmest regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Nelli, Thank you for taking the time to share your review! You were a delight to have as our guest and we look forward to welcoming you back soon! Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Elisabeth, Thank you for taking the time to share your review. Our apologies that this most recent stay did not leave a more favorable impression. We do hope to have the opportunity to host you again when your travels bring you back to San Francisco and to be able to provide you with the true Ritz-Carlton level of hospitality. Warmest regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Kyle, Thank you for your review. Our apologies that this most recent stay did not leave a more favorable impression. We do hope to have the opportunity to host you again when your travels bring you back to San Francisco and to be able to provide you with the true Ritz-Carlton level of hospitality. Warmest regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Kathryn, Thank you for sharing your review. We are delighted to hear that even from the moment of arrival we went above and beyond. We love that you were pleased with our rooms, windows, acoustics, wine, and dining. Most of all, we love that our Ladies and Gentlemen wowed you with our enthusiasm and commitment to luxury. That is the highest compliment and we are very appreciative of your taking the time to let us know. We look forward to welcoming you back and once again providing you with the service you have come to know and love. Warmest regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Ashley, Thank you for your review! We were delighted to have you as our esteemed guest and hope you will return soon! Wishing you safe travels and happy holidays until then! Warmly,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Nancy, Thank you so much for your review! We were delighted to host you and look forward to welcoming you back as our esteemed guest!Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Jasvindar K,Thank you for taking the time to recognize how caring and courteous our staff was during your stay. Thank you for spending your birthday with us and allowing us to be part of a special celebration for you! We hope you will be back many times and look forward to ensuring you are well cared for during each visit. Wishing you safe travels until then. Warmest regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Frank,Thank you for your review. You were a delight to have as a guest and we look forward to welcoming you back and providing another fantastic experience! Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear KELENI,Thank you so much for your kind words. We love that you had a wonderful stay and hope to welcome you back again and again! Warm regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Summawadee, Thank you for taking the time to share your review. We hope to welcome you back and provide exceptional service on your next visit. Warm regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Steven,Thank you for sharing your experience. We are happy to hear your 3-night stay was perfect and that you loved our staff, food, and martinis! We were delighted to have you as our esteemed guest and do hope to welcome you back soon! Thank you for choosing to return and to highly recommend us! We value your loyalty and wish you safe travels until we see you again. Warmest regards,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Andy,Thanks so much for your review and for highlighting our staff! They work hard to provide excellent service and I'm happy to see that it made a difference for you! We're looking forward to welcoming you back when your travels bring you to San Francisco again! Warmly,The Ladies and Gentlemen of The Ritz-Carlton, San Francisco

Dear Jason, Thank you so much for your kind review! We are delighted to hear our bartender was awesome and hope you will return soon! Warmest regards, The Ladies and Gentlemen of The Ritz-Carlton, San Francisco