스탠다드룸, 퀸사이즈침대 1개 | 책상, 노트북 작업 공간, 다리미/다리미판, 무료 WiFi
예약 가능 여부 확인

하워드 존슨 센트로 카디오바스큘라 산후안 여행 후기

3 out of 5
하워드 존슨 센트로 카디오바스큘라 산후안
935 Ave Americo Miranda, San Juan

이용 후기

5.8
평점 10 - 훌륭해요. 474개 이용 후기 중 83개" "
평점 8 - 좋아요. 474개 이용 후기 중 98개" "
평점 6 - 괜찮아요. 474개 이용 후기 중 104개" "
평점 4 - 별로예요. 474개 이용 후기 중 76개" "
평점 2 - 너무 별로예요. 474개 이용 후기 중 113개" "

6.6/10

청결 상태

6.8/10

직원 및 서비스

4.8/10

편의 시설/서비스

6.0/10

숙박 시설 상태 및 시설

6.0/10

친환경

이용 후기

2/10 - 너무 별로예요

Sarita 님, voluntown

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I made a reservation for this hotel in June 2021, my stay was supposed to be on December 4, 2021. But when I arrived there, the security officer told me that the hotel was closed for over 4 months ago. I didnt recieved ANY kind of advice or notification from the hotel about it's closure. I have no place to stay for that night. It was a very disgusting experience. Orbitz should contact administrators, request some kind of explanations and inform the customers.
2021년 12월에 1박 숙박함

8/10 - 좋아요

Marlene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 10월에 1박 숙박함

8/10 - 좋아요

Yleana

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
the services provide and the friendly staff
2021년 9월에 4박 숙박함

6/10 - 괜찮아요

Yelitza

가족 여행
좋아요: 청결 상태
2021년 9월에 1박 숙박함

10/10 - 훌륭해요

Jonathan J Santiago

2021년 9월에 2박 숙박함

10/10 - 훌륭해요

Ricardo

2021년 9월에 1박 숙박함
답변 제공: Luis V. 님, 2021년 9월 23일
We appreciate your feedback. Thanks for staying with us.

6/10 - 괜찮아요

GERARDO

2021년 8월에 1박 숙박함

2/10 - 너무 별로예요

Valerie M

2021년 7월에 1박 숙박함

10/10 - 훌륭해요

실제 이용하신 고객

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff was nice and friendly. However, the hotel was understaffed and we had to wait an hour because the room was not ready.
2021년 7월에 3박 숙박함
답변 제공: Luis V. 님, 2021년 7월 25일
We appreciate your feedback. Thanks for staying with us.

6/10 - 괜찮아요

실제 이용하신 고객

단체 여행
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
EXPEDIA SHOULD STATE THAT IT NOT A VACATION HOTEL BUT MORE OF A HOTEL FOR FAMILIES WHO HAVE LOVED ONES IN THE HOSPITAL… it’s on the 4th floor of the hospital!!!!
2021년 7월에 3박 숙박함
답변 제공: Luis V. 님, 2021년 7월 24일
We appreciate your feedback. Thanks for staying with us.

4/10 - 별로예요

실제 이용하신 고객

연인과의 여행, 아이를 동반한 가족 여행
별로예요: 청결 상태, 편의 시설/서비스
Los empleados eran amables. No me gusto esto era una estadía en un hospital. Sin preguntar deberían de cambiar sábanas a diario. Tuve que comprar mi propio papel de baño porque no había en mi habitación. Carpeta apestaba poquito. Cortinas estaba ahí sucias. Basura solo me la sacaron 2 veces en los 7 días que estaba ahí. El baño estaba poco sucio. Toilet no bajaba bien. No tenía nevera para ara poder poner leche para mi niño.
2021년 7월에 6박 숙박함
답변 제공: Luis V. 님, 2021년 7월 24일
Our apologies for any inconvenience. We appreciate your opinions to make improvements. Thank you for letting us know.

10/10 - 훌륭해요

Carlos

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Estuvo muy placentero y el lugar muy acogedor.
2021년 7월에 1박 숙박함
답변 제공: Luis V. 님, 2021년 7월 24일
We appreciate your feedback. Thanks for staying with us.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Please do not stay here. The hotel inms in the hospital
2021년 7월에 1박 숙박함
답변 제공: Luis V. 님, 2021년 8월 1일
Our apologies for any inconvenience. We appreciate your opinions to make improvements. Thank you for letting us know.

6/10 - 괜찮아요

실제 이용하신 고객

별로예요: 숙박 시설 상태 및 시설
Not for the discerning traveler
This hotel is in a floor of a hospital that was converted hospital rooms. The fixtures were warped, the shower sprayed everywhere, the ceiling tiles were bubbled. I was not at ease. You know on all the lifetime movies where the woman is escaping a bad relationship and she needs to hide out in a motel and put on a wig then needs to escape by jumping on the roof because the ex found her? Thats what the room felt like. I booked another room at a different hotel.
2021년 7월에 2박 숙박함
답변 제공: Luis V. 님, 2021년 7월 8일
We appreciate your feedback. Thanks for staying with us.

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was very friendly and attentive. I arrived at night and entrance to the hotel is not easy to find. It took me over 20 minutes, asking two guards on duty, and several u-turns to figure it out. No clear signs anywhere. The building is very moldy on the outside (street and sidewalks), and stairs are rough. Good luck with your luggage. The room smelled a bit but the bed and bathroom were clean. All in all not worth the $180 I paid. It would have been Ok to pay $70 at most. Terrible pricing for the value!!
2021년 7월에 1박 숙박함
답변 제공: Luis V. 님, 2021년 7월 8일
We appreciate your feedback. Thanks for staying with us.

6/10 - 괜찮아요

실제 이용하신 고객

2021년 6월에 1박 숙박함
답변 제공: Luis V. 님, 2021년 7월 24일
We appreciate your feedback. Thanks for staying with us.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Poor service terrible parking scary
2021년 6월에 1박 숙박함
답변 제공: Luis V. 님, 2021년 7월 3일
Our apologies for any inconvenience. We appreciate your opinions to make improvements. Thank you for letting us know.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
First off the hotel is in a hospital. Yes a hospital. The sheets and towels were disgusting. Stains that were black and blood stains on them. The curtains had the same blood stains on themes well. There were roaches by the one microwave the floor of the hotel was on. The room was extremely cold and you could never turn the air off. The elevator didn’t open sometimes and felt like it was gonna break down every time you used it. The “restaurant” in the building is the hospital cafeteria. Also there was a blackout for approximately six to eight hours and there was no communication from the staff at all on anything that’s was going on in town, no candles provided, no one cared about the people staying at the hotel. And let’s not forget the obnoxious fire alarm going off and staff not saying if it was real or if it was by accident. When I went to the front desk to see if there was something actually happening he said someone must by smoking in his room and did not care to attend to noise mean while it was 3 am in the morning and definitely disturbing peoples sleep. All in All DO NOT STAY HERE go somewhere else and enjoy your vacation.
2021년 6월에 5박 숙박함
답변 제공: Luis V. 님, 2021년 6월 21일
Our apologies for any inconvenience. Please know that we value our guest's feedback to make improvements. Thank you for letting us know.

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Nothing
2021년 6월에 5박 숙박함
답변 제공: Luis V. 님, 2021년 6월 21일
Our apologies for any inconvenience. Please know that we value our guest's feedback to make improvements. Thank you for letting us know.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I have never heard of a hotel being inside of a hospital. That’s absolutely the most unsafe thing to do, especially when there’s a pandemic lurking. This place SHOULD NOT be listed as hotel…it’s a hospital…point blank period. This was one of the most horrible, paranoid experience ever!
2021년 6월에 3박 숙박함
답변 제공: Luis V. 님, 2021년 6월 21일
Our apologies for any inconvenience. Please know that we value our guest's feedback to make improvements. Thank you for letting us know.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I LOVE THAT ITS SAFE AND THERE IS A HOSPITAL DOWNSTAIRS. THE CAFETERIA FOOD IS GREAT AND VERY AFFORDABLE.
2021년 6월에 5박 숙박함
답변 제공: Luis V. 님, 2021년 6월 21일
We appreciate your feedback. Thanks for staying with us.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스, 객실의 편안함
If you need an affordable room.
It was an Ok stay. Exactly what I imagined for a hospital hotel. We were staying overnight to catch a flight the next day. Its on the 4th floor of the Cardiovascular dept. No parking close to the hotel. You must use the $2.00 per hour parking thats pretty far. You must go down an elevator, cross a bridge, down two different flights of stairs then up the elevator to the hotel. Very inconvenient. Air conditioner is on freezing and you cant change it. The sorroundings of the hotel are in terrible conditions. Overall, its exactly what you pay for. No bed bugs, bed sheets were clean and staff was meh.
2021년 6월에 1박 숙박함
답변 제공: Luis V. 님, 2021년 6월 21일
We appreciate your feedback. Thanks for staying with us.

8/10 - 좋아요

실제 이용하신 고객

2021년 6월에 9박 숙박함
답변 제공: Luis V. 님, 2021년 6월 24일
We appreciate your feedback. Thanks for staying with us.

10/10 - 훌륭해요

실제 이용하신 고객

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
2021년 5월에 7박 숙박함
답변 제공: Luis V. 님, 2021년 6월 10일
We appreciate your feedback. Thanks for staying with us.

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 편의 시설/서비스
The check out process is pretty difficult to do especially since there is no one at the front seat ever
2021년 5월에 2박 숙박함
답변 제공: Luis V. 님, 2021년 6월 6일
Our apologies for any inconvenience during your stay. We appreciate your opinions to make improvements. Thank you for letting us know.

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태
The bed had bedbugs
2021년 5월에 1박 숙박함
답변 제공: Luis V. 님, 2021년 5월 29일
Our apologies for any inconvenience during your stay. We appreciate your opinions to make improvements. Thank you for letting us know.

6/10 - 괜찮아요

Kamarece

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2021년 5월에 1박 숙박함
답변 제공: Luis V. 님, 2021년 5월 29일
We appreciate your feedback. Thanks for staying with us.

8/10 - 좋아요

실제 이용하신 고객

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
The staff was pleasant, there’s absolutely no cable and it’s on the 4th floor a hospital which was very awkward overall it was ok
2021년 5월에 4박 숙박함
답변 제공: Luis V. 님, 2021년 5월 29일
We appreciate your feedback. Thanks for staying with us.

2/10 - 너무 별로예요

Susana

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awful
The hotel is not worth the amount of money you pay for it. My Husband and I booked this hotel for our 40th years anniversary trip to PR of course this was not pur main hotel for our stay, we just needed a hotel to sleep for some hours since we had an overnight flight to San Juan, before arriving I made sure I call and ask for a late check out, because we needed some time to sleep, they told me over the phone they were going to put on their system to give us until 2pm, when we were there they started calling us since 12 noon to leave the room, and we arrived at 4:30am how can this be possible?? Awful service on this hotel for not accomating to their guests with special flight times. Plus the beds were not comfortable, and the hotel is old and not as expected.
2021년 5월에 1박 숙박함
답변 제공: Yaitzamin M. 님, 2021년 5월 24일
Our apologies for any inconvenience during your recent stay. Thank you for letting us know to make improvements.

8/10 - 좋아요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Todo estuvo bien solo que el estacionamiento era afuera .
2021년 5월에 1박 숙박함
답변 제공: EC 님, 2021년 5월 14일
De parte de todo el equipo del hotel, queremos agradecerle por compartir con nosotros sus experiencias más memorables durante su reciente estadía. Siempre es alentador escuchar comentarios positivos. Hacemos todo lo posible para satisfacer las expectativas de nuestros valiosos huéspedes. Tenga en cuenta que sus comentarios se han compartido con el equipo del hotel como una forma fundamental de comprender cómo podemos continuar brindando excelentes experiencias. Una vez más, le agradecemos que se tome el tiempo para compartir sus comentarios. También reconocemos que estos son tiempos inusuales y le agradecemos por elegir quedarse con nosotros. ¡Stay safe!

10/10 - 훌륭해요

실제 이용하신 고객

2021년 5월에 1박 숙박함
답변 제공: Yaitzamin M. 님, 2021년 5월 24일
Thanks for your visit!

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This place sucks and its ghetto as hell for the price
2021년 5월에 1박 숙박함
답변 제공: ECM 님, 2021년 5월 10일
I want to sincerely apologize for the negative experience that you had during your stay. I understand we did not fully provide the level of service that you’ve come to expect. I want to sincerely thank you for bringing this issue to our attention. We are always looking forward to improving our customer service, and your feedback is essential to that process.

4/10 - 별로예요

실제 이용하신 고객

출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was good in responding to customers even if the customer didn't speak English but after that, the facilities were least to say needing improvements. One person tends to run the whole floor. No amenities provided. The parking was expensive ($10-15 per night). There was mold near the vent above the door. Cosmetic damage to the room prior to arrival. Half of the only available outlet wax working.
2021년 4월에 3박 숙박함
답변 제공: ECM 님, 2021년 5월 3일
I want to sincerely apologize for the negative experience that you had during your stay. I understand we did not fully provided the level of service that you’ve come to expect. I want to sincerely thank you for bringing this issue to our attention. We are always looking forward to improve our customer service, and your feedback is essential to that process. Please do not hesitate to contact us directly in the future if this or another issue arises again. Stay safe!

8/10 - 좋아요

Zulkianne

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 1박 숙박함
답변 제공: ECM 님, 2021년 5월 3일
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay. It is always encouraging to hear positive feedback! We strive to do our best to meet the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Stay safe!

10/10 - 훌륭해요

Joselin

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 4월에 3박 숙박함
답변 제공: ECM 님, 2021년 4월 22일
De parte de todo el equipo del hotel, queremos agradecerle por compartir con nosotros sus experiencias más memorables durante su reciente estadía. Siempre es alentador escuchar comentarios positivos. Hacemos todo lo posible para satisfacer las expectativas de nuestros valiosos huéspedes. Tenga en cuenta que sus comentarios se han compartido con el equipo del hotel como una forma fundamental de comprender cómo podemos continuar brindando excelentes experiencias. Una vez más, le agradecemos que se tome el tiempo para compartir sus comentarios. También reconocemos que estos son tiempos inusuales y le agradecemos por elegir quedarse con nosotros. ¡Stay safe!

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn't like not one thing about this place, it's inside of a hospital , u have to park far away and if u come back to the hotel after ten the gate is locked and you have to walk even further to get into the hospital/hotel 😡 also it's one floor with no amenities no microwave and a loud scary elevator they need to shut this place down!! And I want my money back!!!!!!!!
2021년 4월에 1박 숙박함
답변 제공: ECM 님, 2021년 4월 19일
I want to sincerely apologize for the negative experience that you had during your stay. I understand we did not fully provided the level of service that you’ve come to expect. I want to sincerely thank you for bringing this issue to our attention. We are always looking forward to improve our customer service, and your feedback is essential to that process. Please do not hesitate to contact us directly in the future if this or another issue arises again. Stay safe!

6/10 - 괜찮아요

실제 이용하신 고객

연인과의 여행, 출장 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
I didn’t like that the facility was on the 4th floor of a hospital. It was very creepy and they had no wash clothes
2021년 4월에 1박 숙박함
답변 제공: ECM 님, 2021년 4월 8일
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most and that includes you! By taking pride in putting people first, we are executing our mission of and do our best to meet the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Stay safe!

10/10 - 훌륭해요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It had security 24/7
2021년 4월에 1박 숙박함
답변 제공: ECM 님, 2021년 4월 8일
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most and that includes you! By taking pride in putting people first, we are executing our mission of and do our best to meet the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Stay safe!

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was in a hospital, staff did not answer phone went to desk no one there called number on sign no answer tried to check out early had to pay for a day I didn’t stay
2021년 3월에 2박 숙박함
답변 제공: ECM 님, 2021년 3월 25일
I want to sincerely apologize for the negative experience that you had with our customer service team. I understand we did not fully provided the level of service that you’ve come to expect. I want to sincerely thank you for bringing this issue to our attention. We are always to improve our customer service, and your feedback is essential to that process. Please do not hesitate to contact us directly in the future if this or another issue arises again. Stay safe!

2/10 - 너무 별로예요

danny

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Not good employee not prepared to serve no body
2021년 3월에 1박 숙박함
답변 제공: ECM 님, 2021년 3월 25일
I want to sincerely apologize for the negative experience that you had with our customer service team. I understand we did not fully provided the level of service that you’ve come to expect. I want to sincerely thank you for bringing this issue to our attention. We are always to improve our customer service, and your feedback is essential to that process. Please do not hesitate to contact us directly in the future if this or another issue arises again. Stay safe!

10/10 - 훌륭해요

Manuel

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great one night stay
Great experience
2021년 3월에 1박 숙박함
답변 제공: ECM 님, 2021년 3월 25일
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most and that includes you! By taking pride in putting people first, we are executing our mission of and do our best to meet the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Stay safe!

10/10 - 훌륭해요

Thaiis

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2021년 3월에 1박 숙박함
답변 제공: ECM 님, 2021년 3월 25일
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most and that includes you! By taking pride in putting people first, we are executing our mission of and do our best to meet the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Stay safe!

10/10 - 훌륭해요

Nancy

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
El servicio y empleados excelente
2021년 3월에 1박 숙박함
답변 제공: ECM 님, 2021년 3월 25일
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most and that includes you! By taking pride in putting people first, we are executing our mission of and do our best to meet the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us. Stay safe!

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
Nasty and poor
2021년 3월에 2박 숙박함
답변 제공: ECM 님, 2021년 3월 25일
I want to sincerely apologize for the negative experience that you had with our customer service team. I understand we did not fully provided the level of service that you’ve come to expect. I want to sincerely thank you for bringing this issue to our attention. We are always to improve our customer service, and your feedback is essential to that process. Please do not hesitate to contact us directly in the future if this or another issue arises again. Stay safe!

2/10 - 너무 별로예요

실제 이용하신 고객

아이를 동반한 가족 여행, 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Never in my mind would I ever think to experience such thing from trying to find the place to leaving because I did not stay! Absolutely horrible!! First off they should of stated the supposedly “hotel” more like a cheap raggedy motel, is inside of a surgical hospital on the 4th floor. When I finally got my key to go see the room the door was busted, blood stain on the sheets & walls, cockroach in the room, then water dripping from the ceiling vent on too the bed smh!! When I went out to find management or even a “hotel” employee to address the issues there was no one on duty the guy that checked me in just left & left the security guard of the hospital at the front desk! Like what type of bull is that. I just grabbed my kids & our belongings & left!! I need my refund ASAP super disappointed!
2021년 3월에 1박 숙박함
답변 제공: ECM 님, 2021년 3월 25일
I want to sincerely apologize for the negative experience that you had with our customer service team. I understand we did not fully provided the level of service that you’ve come to expect. I want to sincerely thank you for bringing this issue to our attention. We are always to improve our customer service, and your feedback is essential to that process. Please do not hesitate to contact us directly in the future if this or another issue arises again. Stay safe!

4/10 - 별로예요

Jose

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Me fue mal tube problemas con la cerradura de la habitacion y el empleado q estaba en turno fue un malcriao y no me resolvio el problema a parte de eso deberian especificar q el hotel no tiene parking que hay que pagarlo aparte
2021년 3월에 1박 숙박함
답변 제공: ECM 님, 2021년 3월 25일
I want to sincerely apologize for the negative experience that you had with our customer service team. I understand we did not fully provided the level of service that you’ve come to expect. I want to sincerely thank you for bringing this issue to our attention. We are always to improve our customer service, and your feedback is essential to that process. Please do not hesitate to contact us directly in the future if this or another issue arises again. Stay safe!

2/10 - 너무 별로예요

Claire

별로예요: 직원 및 서비스
2021년 3월에 1박 숙박함
답변 제공: ECM 님, 2021년 3월 25일
I want to sincerely apologize for the negative experience that you had with our customer service team. I understand we did not fully provided the level of service that you’ve come to expect. I want to sincerely thank you for bringing this issue to our attention. We are always to improve our customer service, and your feedback is essential to that process. Please do not hesitate to contact us directly in the future if this or another issue arises again. Stay safe!

2/10 - 너무 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Cheap things turn out expensive in the end
The worst stayed ever. The receptionist was not at the desk when I arrived. Had to wait 40 Minutes for him to show up. When I identified my self to make check in he tells me “the room is not ready you’ll have to give me 35-40 minutes to make your room” check was at 3pm I arrived at 7:55 pm and the room was not even ready. Really the worst hotel in the world, wouldn’t stay there again even if it’s the only hotel in PR.
2021년 2월에 1박 숙박함
답변 제공: Luis V. 님, 2021년 2월 25일
Our apologies for any inconvenience during your stay. We appreciate your opinions to make improvements. Thank you for letting us know.

6/10 - 괜찮아요

Gustavo

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
La habitacion muy limipa, el problema fue con mi reservacion al llegar al hotel no aparacia en el sistema y solo estaba el guardia de seguridad que que no tenia conocimiento alguno, estuve mas de una esperando a que resolvieran
2021년 2월에 1박 숙박함
답변 제공: Luis V. 님, 2021년 2월 25일
We appreciate your feedback. Thanks for staying with us.

8/10 - 좋아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
Muy buena atencion del personal, pero le falta mas mantenimiento al lugar, mi chapa de la puerta estuvo dañada todo el tiempo mi servía para entrar y tenia que llamar a que me abrieran con llave, no habian mas tarjetas de parking y me tocaba pagar parking por hora y cada noche eran como 26 dolares
2021년 2월에 3박 숙박함
답변 제공: Luis V. 님, 2021년 2월 25일
We appreciate your feedback. Thanks for staying with us