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Serenity Rainforest Retreat

3.0 star property
Serenity Rainforest Retreat offers a peaceful sanctuary where travelers can unwind in lush gardens, enjoy refreshing pool time, and savor delicious meals

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This tranquil Pitahaya getaway features an outdoor pool, entertainment area, and beautiful gardens. Guests enjoy WiFi throughout the property and a cooked-to-order breakfast each morning. The peaceful atmosphere has earned enthusiastic reviews from previous visitors.

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Breakfast available
  • Bar
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Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM

Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM

Guests will receive an email within 72 hours before arrival with check-in instructions and an access code; front desk staffed during limited hours

This property doesn't offer after-hours check-in

Guests driving to the property should contact this property in advance (e.g., directions)

Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8.00 to 20.00 per person
  • Hosted evening meal: USD 20.00

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site; maximum attendees: 40
Property is located within an airport and access is restricted to airport travelers only
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Serenity Rainforest Retreat have a pool?

Yes, this property has an outdoor pool.

Is Serenity Rainforest Retreat pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Serenity Rainforest Retreat?

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM. After-hours check-in is not available.

What time is check-out at Serenity Rainforest Retreat?

Check-out is at noon.

Where is Serenity Rainforest Retreat located?

Located in Pitahaya, this bed & breakfast is within 9 mi (15 km) of La Pared Beach, El Yunque National Forest, and El Conquistador Golf Course. Carribbean Cinemas Fajardo and Water City PR are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

6.4

7.6

Cleanliness

4.8

Amenities

7.6

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 3 out of 6 reviews
Rating 8 - Good. 0 out of 6 reviews
Rating 6 - Okay. 0 out of 6 reviews
Rating 4 - Poor. 1 out of 6 reviews
Rating 2 - Terrible. 2 out of 6 reviews

Reviews

Verified

10/10 Excellent

Jaymus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing with great views and unique experience up in the rainforest. It is secluded and provides an eco experience. The roads up to the lodging are a little more challenging but we had a 4x4 vehicle and made it even with heavy rain. The hotel is currently partially under renovations but the host is very nice and try to ensure an enjoyable experience. Don't go into it thinking its a 5 star resort but rather an off-the-beaten-path experience.
Stayed 2 nights in Mar 2024
Verified

4/10 Poor

Bruna

Disliked: Amenities, property conditions & facilities
Unfortunately we wore not able to access the property as there is a erosion on the road going up the steep hill that goes to the property, is extremely difficult and unsafe ,owner won't even answer the phone for any assistance,we had to find another hotel to stay last minute and our rental car got a flat tire afterwards due to horrible road,it would be pretty much impossible to be able to get in or out of the property at night,this facility should not be open to public
Stayed 1 night in Mar 2024
Verified

2/10 Terrible

Jonas

Worst experience I‘ve had so far with any Hotel.

We tried to access the property which we had reserved and paid for for more than one hour. We arrived at 7 PM. No staff available for check in after 6PM, which is not indicated in the reservation confirmation, only in the general terms. These also indicate we should have received e-mail instructions 72h before for late arrival. No such email received. The phone number went straight to voice mail and no one called back. When we tried to find someone on the property, we only found a guard dog, which threatened us and was walking around unrestrained. All of this in a very remote place with barely drivable roads and almost no phone signal. Had to find another Hotel that night. No apologies or refund, and, I am disappointed to say, so far no meaningful support of Hotels.com either. This is ridiculous and basically cheating people out of money.
Stayed 1 night in Mar 2024
Verified

2/10 Terrible

Chely

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The proprietor did not know he had guests staying with them. When I called he was surprised . First it is not what is advertised in the Expedia website. The location requires a 4x4, not a little truck, a Jeep Wrangler to get to it. The road to the location is not paved at all. It is all rocks, dirt, ruts on the ground and its location is high in the mountain, with gully’s and embankments to the jungle which could not be accessed by another vehicle (fire truck, ambulance or rescue). The proprietor lives on property and he showed us the outdoor kitchen, a water cooler with mold on it, there is no potable water. The pool was green. When we managed to get the room number he said it is upstairs, we went to the room to find not one but 2 beds. The room had no AC, and the windows opened to the outside with no screens, if you been to PR you know there are mosquitos in the island all the time, specially at night. We noticed that through the place (can’t call it a hotel, bed and breakfast or spa) there were pornographic Kama sutra pictures in the walls as decor. Downstairs and upstairs. This location does not include AC, food of any kind, definitely not breakfast made to order as they advertised in the Expedia website, no potable water, no electricity to power a fan, or charge your phones, no WiFi or cell signal. The proprietor mentioned he had a stroke and that his son lives in Florida and he is in charge of the bookings. DO NOT RECOMMEND!
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Verified

10/10 Excellent

JENNIFER

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024