โExcellent customer service from valet, front desk staff, housekeeping. My family and I enjoyed the pool and food service. Thank you FS-Westlake Village! โ
โStaff was wonderful. Rooms clean and quiet. Pool and hot tub well maintained and clean. We would stay there again if and when we are in the area.โ
โThe hotel was really nice. The outside couldโve been kept up. There was a lot of leaves and dirt and stuff outside our door and around the property and there were a lot of kids that checked in that were annoying but overall it was a great hotel.โ
โWe had a great time. Enjoyed the ocean right below our deck and hearing the crashing waves. Spent most of our time out on the deck. The place was clean and very nicely decorated. The only negative was there was no hot water for our showers. But it I still give it an excellent rating. โ
"I clearly left my clothes in the closet before checking out of this hotel. I contacted the hotel immediately after checkout, yet they kept claiming they had never seen anything and that nothing was found. I know exactly where I left my belongings, but the hotel denied everything and took no responsibility whatsoever.
When I complained in person at the lobby, they told me, "We'll follow up. If we find it, we'll contact you. If not, we'll consider compensation." But once I left LA, I sent multiple emailsโwhich they read but never replied to for days.
What made it worse was that while I was seriously explaining the situation, some staff nearby were smirking and laughing, as if it was a joke. It was disrespectful and completely unprofessional.
Thereโs a strong possibility that a housekeeper stole my belongings, yet the hotel conducted no real investigation, gave no updates, and offered no resolution. They just kept saying things like โWe understandโ and โWeโll do our bestโโbut did absolutely nothing.
Theft, zero accountability, and staff who mock customersโeasily the worst hotel experience of my life. Stay far away from this place."
