I'm not a demanding and fussy person. So if a hotel is quiet, has friendly staff, and clean rooms, that's good enough for me. My GF visited me a few times and when she leaves she asks a lady at the desk to call her a taxi. Sometimes she'd be on the for a couple min, other times it could be 5-6 mins trying to her that taxi. Another time I asked one of the housekeeper if there were any coffee left. There was none and within 5 mins. I had a fresh brewed cup of coffee in my hand. Now, that's going above and beyond your duty.