사누르, 덴파사르의 금연 호텔

"Y"

"I had an extremely disappointing experience at InterContinental Sanur, beginning August 11, 2025, following a delightful stay at The Samaya Villa Ubud. I Upon arrival, I discovered a live cockroach in the wardrobe. Instead of an immediate room change, staff simply brought insecticide, showing a shocking disregard for hygiene standards. Multiple calls to the front desk went unanswered. When I visited in person, a manager dismissed the matter with irrelevant excuses about room view. The new room’s sink drained so poorly that it was left dirty after use. I tolerated it only because I was already exhausted from prior complaints. The next morning, staff stopped me after breakfast claiming no deposit was on record. Despite my proof of a 2 million IDR credit card charge, I was treated like a trespasser until a senior staff member intervened, later attributing it to a “system error.” This series of events left me feeling neglected and outraged. I later checked online reviews and found many guests reporting the same issues—poor hygiene, outdated facilities, and weak service—with management repeating empty promises. The front desk staff need urgent retraining, and if such conditions continue, the property will severely damage the InterContinental brand’s credibility. "

"오래되긴 했지만 긴 수영장과 가격대비 넓은 방이라 좋았다. 하지만 화장실이 되게 오래 돼 보이고 청소가 제대로 안 돼 있어 누군가의 팬티가 수건 놓는곳 안 깊숙한 곳에 숨겨져 있었다. 되게 찝찝했다. 화장실 빼고 나머지는 다 만족함"