외관

하얏트 리젠시 서배너 여행 후기

4 out of 5
하얏트 리젠시 서배너
2 W Bay St, Savannah, GA

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 3225개 이용 후기 중 2054개" "
평점 8 - 좋아요. 3225개 이용 후기 중 653개" "
평점 6 - 괜찮아요. 3225개 이용 후기 중 280개" "
평점 4 - 별로예요. 3225개 이용 후기 중 152개" "
평점 2 - 너무 별로예요. 3225개 이용 후기 중 86개" "

9.0/10

청결 상태

9.0/10

직원 및 서비스

8.8/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

2/10 - 너무 별로예요

Jiseon

아이를 동반한 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
조식포함으로 결재했는데, 조식요금을 청구함. 무신경한 서비스
2024년 5월에 1박 숙박함
답변 제공: CJ 님, 2024년 5월 6일
I am sorry for the error on our part. That breakfast was refunded to you and should be coming back to your account in 2-3 business days.

6/10 - 괜찮아요

JEONGSOO

2023년 11월에 1박 숙박함
답변 제공: Director of Operations 님, 2023년 12월 20일
Dear Jeongsoo, Thank you for choosing to stay with us and for rating your experience. We regret if we provided you with anything other than a perfect, seamless experience, and we hope you will come back for a much-improved stay. Thank you again for being our guest.Best Regards, Jason CalderalaDirector of Operations

8/10 - 좋아요

youone engineering

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
시설이 매우 훌륭하고 룸 컨디션도 좋습니다. 직원들도 친절하고 호텔 로비 라운지의 인테리어가 훌륭하고 편안합니다.
2022년 12월에 1박 숙박함
답변 제공: Andrea 님, 2022년 12월 12일
Thank you for your feedback and I am glad that you enjoyed your stay!

10/10 - 훌륭해요

Dohwon

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Clean and nice
Clean and convenient. Good location. Friendly staffs. Fast valet service.
2021년 12월에 1박 숙박함

10/10 - 훌륭해요

Phillipe taehwa

가족 여행
2021년 5월에 2박 숙박함

8/10 - 좋아요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We enjoyed the Hyatt Regency, and would probably stay again. It is very convenient to all areas of Savannah. The staff are very helpful, friendly and efficient. Late one night we watched a crew member use a long pole to clean areas that would probably go unnoticed in most hotels. The walls are a little thin and neighbors can be heard occasionally. Some areas are showing signs of wear and tear, but nothing major (Mirror peeling). Almost $50 a day additional to park is probably excessive but again it's convenient. Overall, a good place to base a Savannah visit out of, but there are cheaper alternatives.
2024년 5월에 3박 숙박함

6/10 - 괜찮아요

Ivan

출장 여행, 가족 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Its a nice Hotel with only one problem, some in the staff are just fabulous, but others knock you down, make you feel "taken" and ridicule you for questioning ghost charges that double your bill.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Keith

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was absolutely beautiful ! Very accommodating & relaxing!
2024년 5월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 26일
Dear Keith, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed everything about your time with us. It was a pleasure hosting you at Hyatt Regency Savannah, and we hope to see you again soon. Best Regards, Jason CalderalaDirector of Operations

10/10 - 훌륭해요

vickie

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great friendly staff, beautiful hotel situated in the heart of Savannah historic district.
2024년 5월에 2박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 25일
Dear Vickie, Thank you for allowing us to host your recent visit to Savannah. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled to read that you felt so at home with us and that our great location served you well. On behalf of all of us at Hyatt Regency Savannah, the pleasure was ours, and we look forward to you joining us again soon.Best Regards, Jason Calderala,Director of Operations

10/10 - 훌륭해요

Idalia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Loved that the hotel had multiple sitting area, bar, restaurant and a great view of the bay.
2024년 5월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 25일
Dear Idalia, Thank you for sharing about your stay at Hyatt Regency Savannah. We appreciate the flattering remarks and are glad you enjoyed many aspects of your visit. We love providing a seamless travel experience with our amenities and incredible views. It was a pleasure hosting you, and we look forward to your return!Best Regards, Jason Calderala,Director of Operations

10/10 - 훌륭해요

Denise 님, Bealeton

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel was clean and staff were very pleasant and professional.The location to restaurants and activities was great. The only thing I would change is the restaurant, not so great..
2024년 5월에 3박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 26일
Dear Denise, Thank you for allowing us to host your recent visit to Savannah. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled to read that you felt so at home with us and that our great location served you well. On behalf of all of us at Hyatt Regency Savannah, we look forward to you joining us again soon.Best Regards, Jason CalderalaDirector of Operations

10/10 - 훌륭해요

Casey

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 26일
Dear Casey, Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Hyatt Regency Savannah, and we look forward to welcoming you again soon.Best Regards, Jason CalderalaDirector of Operations

10/10 - 훌륭해요

Sophia

2024년 5월에 4박 숙박함
답변 제공: General Manager 님, 2024년 5월 26일
Dear Sophia, It was a pleasure having you as our guest at Hyatt Regency Savannah. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Best Regards, Jason CalderalaDirector of Operations

10/10 - 훌륭해요

Jessie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 4박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 25일
Dear Jessie, Thanks for the outstanding rating! We are delighted your time at Hyatt Regency Savannah was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Best Regards, Jason CalderalaDirector of Operations

10/10 - 훌륭해요

Zacharia

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazingly convenient, very clean, quiet, great staff, nice rooms and views of the city and river. Loved the free beer and wine tasting each night. Lots of places to hang in the lobby and watch the boats go by. Was upgraded to a spacious suite. Parked in the garage across the street for cheaper than valet. Will stay next time.
2024년 5월에 2박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 23일
Dear Zacharia, Thank you for sharing about your stay at Hyatt Regency Savannah. We appreciate the flattering remarks and are glad you enjoyed many aspects of your visit. We love providing a seamless travel experience with our outstanding location, service, and amenities. Thanks for choosing us, and we look forward to your return!Best Regards, Jason CalderalaDirector of Operations

10/10 - 훌륭해요

Richard

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It is perfect.
2024년 5월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 23일
Dear Richard, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed everything about your time with us. It was a pleasure hosting you at Hyatt Regency Savannah, and we hope to see you again soon. Best Regards, Jason CalderalaDirector of Operations

10/10 - 훌륭해요

Gina

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 23일
Dear Gina, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed everything about your time with us. It was a pleasure hosting you at Hyatt Regency Savannah, and we hope to see you again soon. Best Regards, Jason CalderalaDirector of Operations

10/10 - 훌륭해요

Gina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The location of this property is perfect! Very clean and friendly staff. Would highly recommend.
2024년 5월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 24일
Dear Gina, Thank you for sharing your experience at Hyatt Regency Savannah. We are glad our location perfectly suited your travel needs and that our associates helped elevate your visit. We appreciate your recommendation and look forward to your return. Best Regards, Jason Calderala Director of Operations

4/10 - 별로예요

Olga

가족 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I would not recommend this hotel to anyone. The way it was designed allows too much noise into the rooms that face the lobby due to the large windows. You can hear people talking, dogs barking, etc., either install soundproof glass or get rid of the windows.
2024년 5월에 3박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 22일
Dear Olga, Thank you for reviewing your stay. We are very sorry your stay was disrupted from noise due to external factors. We understand your frustration, and we are grateful for your patience. Guest feedback gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.Best Regards, Jason CalderalaDirector of Operations

10/10 - 훌륭해요

Belinda

가족 여행
The Hyatt didn’t disappoint, they even allowed early entry at 10:30 instead of 4:00.
2024년 5월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 22일
Dear Belinda, As a World of Hyatt member, we appreciate your loyalty and are glad we could welcome you to Hyatt Regency Savannah. We are delighted to read you liked our check-in process and that you liked your early check-in. Thank you for the terrific feedback! It was a pleasure hosting your visit, and we look forward to your next return.Best Regards, Jason CalderalaDirector of Operations

8/10 - 좋아요

Susan

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Fantastic view of cargo ships coming down the River. Valet service extremely overpriced and poorly managed.
2024년 5월에 2박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 21일
Dear Susan, Thank you for taking the time to share your experience with us. We're glad to hear that you found the views from your room to be spectacular. However, we are sorry for the disappointment you had with the Valet service. Our goal is to provide outstanding hospitality in all areas of our hotel; therefore, we are grateful for your feedback as we continually strive to improve our efforts. It was a pleasure hosting your visit here at Hyatt Regency Savannah. Come back to see us again soon!Best Regards, Jason CalderalaDirector of Operations

8/10 - 좋아요

Christopher

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great location on the river
2024년 5월에 2박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 21일
Dear Christopher, Thank you for choosing us and for the outstanding review. We are glad our location near the river added to the enjoyment of your visit. We hope to welcome you to the Hyatt Regency Savannah again soon!Best Regards, Jason CalderalaDirector of Operations

8/10 - 좋아요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Food in the restaurant was terrible. Couldn’t eat it. Had southern fried chicken and shrimp and grits. Southern fried chicken tasted old. I understand it is not fried fresh at time of ordering. This should be off the menu. Nothing about that meal was good. Shrimp and grits was too spicy.
2024년 5월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 22일
Dear Micahel, Thank you for being our guest at Hyatt Regency Savannah and for the nice rating. We are disappointed to know you did not enjoy your meal. We work hard to provide quality, fresh food; therefore, we are genuinely sorry we did not meet your expectations. Your comments have been shared with our culinary team, and we appreciate the feedback. We hope you will give us another opportunity to provide you with the outstanding visit for which we are known.Best Regards, Jason CalderalaDirector of Operations

10/10 - 훌륭해요

Teri

가족 여행
Wonderful stay!
2024년 5월에 2박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 20일
Dear Teri, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed everything about your time with us. It was a pleasure hosting you at Hyatt Regency Savannah, and we hope to see you again soon. Best Regards, Jason CalderalaDirector of Operations

10/10 - 훌륭해요

Becky

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful town
2024년 5월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 20일
Dear Becky, Thank you for choosing us and for the outstanding review. We are glad our location added to the enjoyment of your visit. We hope to welcome you to the Hyatt Regency Savannah again soon!Best Regards, Jason CalderalaDirector of Operations

10/10 - 훌륭해요

Loy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great staff, wondeful location.
2024년 5월에 2박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 20일
Dear Loy, Thank you for allowing us to host your recent visit to Savannah. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled to read that you felt so at home with us and that our great location served you well. On behalf of all of us at Hyatt Regency Savannah, we look forward to you joining us again soon.Best Regards, Jason CalderalaDirector of Operations

4/10 - 별로예요

Veronica

가족 여행
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
No windows. Carpet everywhere. Not clean.
2024년 5월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 20일
Dear Veronica, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. Please rest assured that we will take appropriate measures to address these concerns. We understand your frustration and appreciate your patience. We are wholly committed to regaining your trust and confidence, and we welcome the opportunity to prove ourselves again as your trusted hotel while in the area.Best Regards, Jason CalderalaDirector of Operations

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 3박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 20일
Dear David, Thank you for letting us know your visit to Hyatt Regency Savannah was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Best Regards, Jason CalderalaDirector of Operations

8/10 - 좋아요

Joseph 님, Staten Island

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great Location, Nice Hotel, has amenities. Didnt like that wasnt told my room was facing the internal elevator wall (not internal lobby).
2024년 5월에 4박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 21일
Dear Joseph, Thank you for sharing about your stay at Hyatt Regency Savannah. We appreciate the flattering remarks and are glad you enjoyed many aspects of your visit. We love providing a seamless travel experience with our outstanding location, service, and amenities. Thanks for choosing us, and we look forward to your return!Best Regards, Jason CalderalaDirector of Operations

10/10 - 훌륭해요

kenneth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
very nice place
2024년 5월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 20일
Dear Kenneth, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed everything about your time with us. It was a pleasure hosting you at Hyatt Regency Savannah, and we hope to see you again soon. Best Regards, Jason CalderalaDirector of Operations

10/10 - 훌륭해요

Vanessa W

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 20일
Dear Vanessa W, Thank you for your fantastic rating! We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Hyatt Regency Savannah.Best Regards, Jason CalderalaDirector of Operations

6/10 - 괜찮아요

Bernhard

출장 여행
좋아요: 청결 상태
Hyatt "Light" at best.
2024년 5월에 3박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 21일
Dear Bernhard, hank you for your review. Your total satisfaction is always our top priority; therefore, based on your rating, we are disappointed if we did not provide you with the exceptional stay that we want for every guest. We hope to have a future opportunity to restore your confidence in us.Best Regards, Jason CalderalaDirector of Operations

8/10 - 좋아요

Kevin P

연인과의 여행, 가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Overall, a nice 3* hotel. Front desk and concierge were pleasant and helpful. Chambermaid skipped our room on our thitd day. The river view room was nice and comfortable. The view itself was meh. Although it never failed to startle when you looked up and a behemoth tanker was filling the window. They are surprisingly quiet. The room only had one comfortable chair to sit in. But the lobby more than made up for it. Access to Bay Street, and River Street were excellent. The Hyatt’s location is why we chose it in the first place and it worked as we hoped. The Moss & Oak restaurant’s food is meh. Basically, downtown prices for average food. The bar prices were more acceptable. Final note, the pillows are terrible.
2024년 5월에 4박 숙박함
답변 제공: General Manager 님, 2024년 5월 23일
Dear Kevin. Thank you for sharing your experience with us! We are pleased you had a great stay at Hyatt Regency Savannah. We truly appreciate your kind comments regarding our convenient location, friendly staff, and comfortable suites. We look forward to welcoming you back soon! Best Regards, Jason CalderalaDirector of Operations

6/10 - 괜찮아요

Patrick 님, La Habra Heights

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 5월에 2박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 18일
Dear Patrick, Thank you for being our guest. We are pleased if overall you enjoyed your stay. It would be an honor to have another opportunity to welcome you back for a perfect visit.Best Regards, Jason CalderalaDirector of Operations

10/10 - 훌륭해요

Linda 님, Morgan Hill

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
They just couldn’t find my car at the valet, they had misplaced my keys and had us going to the front of the hotel and then back down.
2024년 5월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 17일
Dear Linda, Thank you for taking the time to review our hotel. While we appreciate your perfect rating, we apologize for the concern you outlined about our valet service. We take all guest comments seriously and understand the importance of maintaining the trust of our guests. We aim to ensure the highest level of service and care for our guests and their property. Your input is valuable to us, and thank you for bringing this matter to our attention. At your convenience, please feel free to reach out to the hotel directly.Best Regards, Jason CalderalaDirector of Operations

8/10 - 좋아요

Daniel

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Long wait lines for checking in and purchasing items at store. No free coffee service until after 8am.
2024년 5월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 17일
Dear Daniel, Thank you for sharing about your stay at Hyatt Regency Savannah. It is great to hear you enjoyed your overall visit. However, we apologize for the concerns you had with our service. Your total satisfaction is our top priority; therefore, we regret the frustration and inconvenience this caused. Your feedback is important to us, and we will use it to improve our services going forward. We hope to welcome you back soon.Best Regards, Jason CalderalaDirector of Operations

10/10 - 훌륭해요

Jonathan

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Hotel staff offered all the qualified perks and upgrades warranted to me. Thank you!
2024년 5월에 1박 숙박함
답변 제공: Jason Calderala Director of Operations 님, 2024년 5월 15일
Dear Jonathan, Thank you for the review and for taking the time to recognize our service. Our goal is to provide an exceptional stay, and we are delighted that our staff helped make your visit to Savannah perfect. Thank you for choosing Hyatt Regency Savannah; we look forward to welcoming you back soon.Best Regards, Jason CalderalaDirector of Operations

10/10 - 훌륭해요

Denishia M

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fabulous hotel! We enjoying staying here when visiting Savannah.
2024년 5월에 1박 숙박함
답변 제공: Jason Calderala Director of Operations 님, 2024년 5월 15일
Dear Denishia, Thank you for the great review! It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed everything about your time with us. It was a pleasure hosting you at Hyatt Regency Savannah, and we hope to see you again soon. Best Regards, Jason CalderalaDirector of Operations

10/10 - 훌륭해요

Dylan

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Short walking distance to everything, all the amenities you will ever need for a weekend trip.
2024년 5월에 2박 숙박함
답변 제공: Jason Calderala Director of Operations 님, 2024년 5월 15일
Dear Dylan, Thank you for allowing us to host your recent visit to Savannah. Your kind words are most appreciated, particularly regarding our exceptional amenities and convenient location. We are thrilled to read that you felt so at home with us and that our great location served you well. On behalf of all of us at Hyatt Regency Savannah, the pleasure was ours, and we look forward to you joining us again soon.Best Regards, Jason CalderalaDirector of Operations

4/10 - 별로예요

Paul

가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was next to elevator. Noisy people coming & going. $35 per night “convenience” charge.
2024년 5월에 3박 숙박함
답변 제공: Jason Calderala Director of Operations 님, 2024년 5월 14일
Dear Paul, Thank you for your feedback regarding the noise concerns you had during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future.Best Regards, Jason CalderalaDirector of Operations

8/10 - 좋아요

Raymond

가족 여행
좋아요: 편의 시설/서비스
Our stay was good but when we got to the hotel to check in they told us they didn’t have a room with a king bed, only two double beds. I was not at all happy. After being told several times “I’m sorry for the inconvenience” I told them I expected a large discount. I made the reservation several weeks ago and specifically ask for a king bed because I’m 6’4” tall and would not be comfortable in a double bed. He went to talk to his supervisor and when he came back they magically found a room with a king bed. Wasn’t a good way to start our stay in Savanah.
2024년 5월에 2박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 13일
Dear Raymond, Thank you for being our guest at Hyatt Regency Savannah and for your constructive feedback. We are truly sorry for the inconvenience you faced with your reservation upon arrival. We will address your comments with the appropriate individuals to ensure these issues are not repeated in the future. On a positive note, we are glad to know that your overall stay was pleasant and that you enjoyed our comfortable accommodations. We appreciate your patience and hope you will give us another chance to provide you with the flawless hospitality we are known for.Best Regards, Jason CalderalaDirector of Operations

10/10 - 훌륭해요

Nicholas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Was awesome with the ships coming in and out and great view.
2024년 4월에 3박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 13일
Dear Nicholas, Thank you for taking the time to review your stay at Hyatt Regency Savannah and for your fantastic feedback. We are pleased to know that your experience was perfect in every way possible. We are particularly glad that you enjoyed our beautiful views from your room. Thank you again for choosing us, and we hope to welcome you back soon.Best Regards, Jason CalderalaDirector of Operations

8/10 - 좋아요

Jason

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Love the location and everything around. It has a beautiful view and everything is within walking distance. Just thought the place needs an update as far as curtains (stains), bathroom (just highly used) and TVs are outdated. I would definitely stay again.
2024년 4월에 1박 숙박함
답변 제공: Jason Calderala Director of Operations 님, 2024년 5월 11일
Dear Jason, Thank you for sharing your experience. We are glad you loved our location near River Street and enjoyed the spectacular Savannah River views. However, our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. Thank you again for being our guest at Hyatt Regency Savannah, and we hope to see you soon. Best Regards, Jason CalderalaDirector of Operations

10/10 - 훌륭해요

Patricia V

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
My 3rd trip to the Hyatt Regency in Savannah. I wouldn’t stay anywhere else💜💜✈️✈️
2024년 5월에 3박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 9일
Dear Patricia, Thank you for the fantastic review and we appreciate you choosing to stay with us again. It is always exciting to know that we exceeded our guest's expectations; we are glad you enjoyed everything about your time with us. It was a pleasure hosting you at Hyatt Regency Savannah, and we look forward to seeing you again soon. Best Regards, Jason CalderalaDirector of Operations

8/10 - 좋아요

JUAN

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just in front of the river, best location, walkable distance, so friendly staff.! Too Expensive valet parking!
2024년 5월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 9일
Dear Juan, Thank you for choosing to stay with us at Hyatt Regency Savannah. We are glad to know you had a pleasant stay overall and that our convenient location was perfect for your travel plans. That said, we regret not meeting all of your expectations regarding valet parking charges and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your feedback and look forward to welcoming you again.Best Regards, Jason CalderalaDirector of Operations

10/10 - 훌륭해요

Kevin

2024년 4월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 26일
Dear Kevin, Thank you for rating your stay at Hyatt Regency Savannah. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Best Regards, Jason CalderalaDirector of Operations

10/10 - 훌륭해요

Delese

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Perfect location for my first solo stay in Savannah. Staff were very welcoming. 7th floor room was perfect for watching the container ships come down the river. Staff did excellent job cleaning my room.
2024년 4월에 4박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 6일
Dear Delese, Thank you for allowing us to host your recent visit to Savannah. Your kind words are most appreciated, particularly those noting the gracious hospitality provided by our associates. We are thrilled to read that you felt so at home with us and that our great location served you well. On behalf of all of us at Hyatt Regency Savannah, and we look forward to you joining us again soon.Best Regards, Jason CalderalaDirector of Operations

10/10 - 훌륭해요

Alisha 님, Waterford

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel in amazing location near everything
2024년 4월에 2박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 4일
Dear Alisha, Thank you for your gracious review of Hyatt Regency Savannah. We are thrilled we exceeded your expectations and that you enjoyed our luxurious property. We are glad our location was convenient to everything you wanted to do on this visit. We appreciate your business and hope to see you again on your next visit to Savannah. Best Regards, Jason Calderala,Director of Operations

6/10 - 괜찮아요

Bonnie

단체 여행
좋아요: 편의 시설/서비스
The sliding glass patio door was very hard to get open and closed and our personal patio area was not clean
2024년 4월에 4박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 4일
Dear Bonnie, Thank you for being our guest and sharing your feedback. We hope your overall stay was pleasant; however, we are sorry for the issue you had with the door and housekeeping oversights. We will share this with the concerned teams to ensure a better guest experience. We do hope you will stay with us another time so we can provide you with a much more enjoyable experience.Best Regards, Jason Calderala,Director of Operations

10/10 - 훌륭해요

Criss

출장 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
Great stay
2024년 5월에 1박 숙박함
답변 제공: Director of Operations 님, 2024년 5월 4일
Dear Criss, We appreciate you choosing Hyatt Regency Savannah and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future.Best Regards, Jason Calderala,Director of Operations