We booked our family vacation at a different location that was near sea world and other activities we were planning on doing and one with a pool! The night before our trip the hotel called and had to move us to a different location a bit farther away. When we got there there was no pool. I have a 2 and 3 year old and the pool was a big part of our vacation plans. Frustrated but fine. The day we arrived they had a plumber working on the bathroom sink all day, again fine, when we can back to the room there was a large trash can holding the large amounts of water pouring from the ceiling. I called and left a message for sunshine suites people(as there is no front desk) and I received a text message back just apologizing. They never offered to move us! Moldy water that my kids kept trying to play in....gross! Hotel.com tried calling them too! Also Hotels.com sent the email about the change in location and have 2 different adddress which was just confusing when trying to fine this place. Frustrating all around…We booked our family vacation at a different location that was near sea world and other activities we were planning on doing and one with a pool! The night before our trip the hotel called and had to move us to a different location a bit farther away. When we got there there was no pool. I have a 2 and 3 year old and the pool was a big part of our vacation plans. Frustrated but fine. The day we arrived they had a plumber working on the bathroom sink all day, again fine, when we can back to the room there was a large trash can holding the large amounts of water pouring from the ceiling. I called and left a message for sunshine suites people(as there is no front desk) and I received a text message back just apologizing. They never offered to move us! Moldy water that my kids kept trying to play in....gross! Hotel.com tried calling them too! Also Hotels.com sent the email about the change in location and have 2 different adddress which was just confusing when trying to fine this place. Frustrating all around

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