Dear Julie, We are thrilled you had a pleasant short stay at Extended Stay America! Your satisfaction is our priority, and we are delighted you enjoyed your time with us. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable experience in the future.Sincerely,Hotel Management

Dear Julian, We are delighted you appreciated our convenient location! At Extended Stay America, we strive to provide a comfortable and accessible experience for all our guests. Should you need anything else during your stay, please do not hesitate to let us know. We look forward to welcoming you back soon!Sincerely,Hotel Management

Dear RUSLAN, Thank you for taking the time to review your visit. We hope your stay was pleasant, but we want it to be perfect. We always aspire to exceed our guests' expectations; therefore, we apologize if we did not do so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional visit we enjoy providing.Sincerely,Hotel Management

Dear Ashley, Thank you for choosing Extended Stay America and your fantastic review. We take pride in offering outstanding service to all our guests, and we are glad to know our team exceeded your expectations. We appreciate all of your feedback and look forward to your next visit. All the best.Sincerely,Hotel Management

Dear Stephanie, Thank you for your recent stay at Extended Stay America. Our goal is to offer a relaxing, carefree stay to our guests, and we are glad you could appreciate all that we have to offer, most notably the free parking. Our guests frequently mention that they like our excellent location close to the freeway, and we are happy this was your experience as well. We are devoted to making every guest's stay memorable, and we hope to have the opportunity to do so again soon!Sincerely,Hotel Management

Dear Jim, We are delighted you found our check-in service seamless and enjoyable. Providing a smooth and efficient arrival process is our top priority, and it's always rewarding to know that our efforts have made a difference in your stay. We are also pleased that our staff resolved the issue regarding the television to your satisfaction. Your feedback is greatly appreciated and serves as motivation for our team to maintain the highest standards of service. We hope to see you again soon at Extended Stay America.Sincerely,Hotel Management

Dear Ramanjit, Thank you for choosing us and sharing your remarks. Our team strives to ensure each guest has a perfect stay, so we regret not providing you with one. We are sorry for the issues that impacted your time. Our front desk team is available to help you, but we will check what went wrong. Also, we will discuss with our housekeeping to double-check the room before delivery. Please return to enjoy the outstanding service we typically provide.Sincerely,Hotel Management

Dear Colleen, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. Your feedback regarding our accommodations will be shared with the appropriate individuals as we plan for future upgrades. In the meantime, we will continue providing outstanding hospitality and clean, comfortable rooms for our guests. We appreciate our guest's valuable feedback as we continually strive to enhance and maximize our guest services. We hope to welcome you back on a future visit.Sincerely,Hotel Management

Dear azmeena, Thank you for sharing your feedback following your recent stay at our hotel. We apologize for the disappointment you encountered with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. We hope you will consider staying with us again so we can demonstrate the hospitality we are known for and that you deserve.Sincerely,Hotel Management

Dear Aimee L, Thank you for the wonderful review of Extended Stay America. We are thrilled to read about your stay and how much you enjoyed our clean room and convenient location at an affordable price. Our staff works hard to deliver a great experience for our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit.Sincerely, Hotel Management

Dear Kongfuechi, We're delighted to read you had a seamless stay at our hotel! Thank you for highlighting the cleanliness, quiet atmosphere, and relaxing rooms at Extended Stay America. Ensuring our guests feel safe and comfortable is our top priority. We appreciate your positive feedback and look forward to welcoming you back for another seamless stay. Sincerely,Hotel Management

Dear Guest, Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management

Dear GAIL, Thank you for reviewing your recent stay; we value your comments. We appreciate you recognizing our front desk associates. Every team member is integral to our service, and we thank you for praising their efforts. Please know we do support Green Practices at our hotel, which means we replace current guest towels only upon request. Let our front desk know, and we will gladly bring you more. Thank you for being our guest. We hope to see you again soon.Sincerely,Hotel Management

Dear Denbigh, Thank you for your review. We apologize for not meeting your cleanliness and upkeep expectations in your suite. Your feedback is valuable as it helps us improve our guest experience. In response to your review, we have instructed our housekeeping and pest control team to work and review the missed areas and ensure they are checked thoroughly before delivering. Our front desk team is always available to help you. Please try us again; you will have the exceptional stay you deserve. Sincerely,Hotel Management

Dear Stacy, We apologize for the negative experience you had during your stay with us. We will address the aforementioned issues with the team to ensure that such occurrences are effectively mitigated and avoided in further instances. This incident is not a customary event at our establishment, and we sincerely hope that you will consider selecting our hotel for future visits to see the advancements we have made.Sincerely,Hotel Management

Dear Li, Thank you for being our guest. We hope you will accept our apologies for not providing the exceptional service you should have received, tarnishing your stay with us. The hotel follows strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Our front desk team is always available to help you handle such issues and make your time with us comfortable. We hope you will give us another opportunity to accommodate you and are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management

Dear Lisa, Thank you for choosing our hotel and sharing your positive feedback. We truly appreciate your fantastic 5-star rating for Extended Stay America. It's wonderful to hear that everything was clean and comfortable during your stay. Your satisfaction is our top priority, and we're thrilled that we were able to provide you with a positive experience. We look forward to welcoming you back for another enjoyable stay in the future. Sincerely,Hotel Management

Dear Beatriz, We apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, there are times when we need to have the room available. We understand your frustration, regret disappointing you with the cleanliness of the area, and have discussed this with our housekeeping team for correction. Every member is committed to ensuring our guests have an excellent stay. Please return, and we hope always to serve you for all the fantastic trips! Sincerely,Hotel Management

Dear Cai, Thank you for selecting us. Reading about your experience during your stay with us brings us joy, especially about our location. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Carol, We're delighted you liked the clean property at Extended Stay America. We appreciate your positive feedback on our coffee. We apologize for any disappointment with the grab-and-go breakfast items. Your feedback is valuable, and we'll work to improve this aspect. Overall, we're glad you enjoyed your stay, and we look forward to welcoming you back for another pleasant experience. Your satisfaction is important to us.Sincerely,Hotel Management

Dear Edwin, Thank you for your kind feedback regarding your recent stay at Extended Stay America! We are delighted to learn that you had a relaxing and enjoyable experience. Thank you for pointing out your love for our clean accommodations and thoughtful amenities. We look forward to welcoming you back in the future and hope to be your hotel of choice whenever you return to our area.Sincerely,Hotel Management.

Dear Letricia, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked in your suite during your room preparation. We will address this with our housekeeping team, who is already at work, to ensure everything is in order. Our front desk can help you with anything while with us. Your feedback is vital, as our hotel always prioritizes customer satisfaction. Please revisit and allow us to serve you with better memories! Sincerely,Hotel Management