외관

로베르주 드 세도나 여행 후기

5 out of 5
로베르주 드 세도나
L'Auberge Lane,301, Sedona, AZ

이용 후기

9.2

매우 훌륭해요

평점 10 - 훌륭해요. 1002개 이용 후기 중 736개" "
평점 8 - 좋아요. 1002개 이용 후기 중 169개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 59개" "
평점 4 - 별로예요. 1002개 이용 후기 중 26개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 12개" "

9.6/10

청결 상태

9.6/10

직원 및 서비스

9.0/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

9.4/10

친환경

이용 후기

10/10 - 훌륭해요

Kyunghwan 님, San Diego

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great outing in Sedona
gotta try the hotel Restaurant. sublime.

10/10 - 훌륭해요

Ashley

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very dreamy!
2024년 3월에 1박 숙박함
답변 제공: Adam 님, 2024년 3월 23일
Thank you so much, Ashley! We look forward to the opportunity to host you again very soon!

10/10 - 훌륭해요

Antonio 님, miami

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent Customer Service!
2024년 2월에 3박 숙박함
답변 제공: Adam 님, 2024년 3월 17일
Thank you so much, Antonio! Come back and visit us again soon!

4/10 - 별로예요

Lyndsey

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Room had a malfunctioning AC unit that made a loud pierced sound that kept up us all night. When making management aware, they didn't agree to comp a full night. Ruined what was supposed to be a relaxing vacation
2024년 3월에 3박 숙박함
답변 제공: Adam 님, 2024년 3월 15일
Good afternoon Lyndsey -- Thank you for your candid feedback. I regret to read that your rest was disturbed as this is certainly not typical. We do our best to thoughtfully recover with guests who experience missteps throughout their stay, and I'm sorry that you feel our efforts to make things right did not align with your expectations. I will pass along your feedback to our team to continually improve the overall guest experience here at L'Auberge de Sedona. Thank you again.

10/10 - 훌륭해요

Charles

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
This is one of the finest properties I’ve ever been to. The hotel was clean, relaxing, and had a zenlike environment and atmosphere. The creek where the restaurant is located is so peaceful and charming. What a wonderful stay. Truly 5 stars!
2024년 3월에 2박 숙박함
답변 제공: Sarahlynn 님, 2024년 3월 15일
Thank you so much for your positive feedback! It was a pleasure to host you. We look forward to seeing you again the next time your travels bring you back to Red Rock Country!

8/10 - 좋아요

Danny 님, Coppell

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall, excellent resort, we felt the dining experience was a little overrated and expensive.
2024년 3월에 2박 숙박함
답변 제공: Sarahlynn 님, 2024년 3월 6일
Danny, thank you for your kind words and candid feedback. I will share your concerns with our Culinary leadership team. Here at L'Auberge de Sedona, we always try to improve the guest experience. Thank you again, and we look forward to welcoming you back.

10/10 - 훌륭해요

Kelly 님, Duluth

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful. The staff was fantastic at every turn. Whoever does their hiring and training is excellent at their job.
2024년 2월에 2박 숙박함
답변 제공: Sarahlynn 님, 2024년 3월 1일
Thank you so much for your positive feedback regarding your stay at L'Auberge de Sedona. I will be happy to pass along your kind words to our team! We hope to host you again the next time you're in Sedona.

10/10 - 훌륭해요

Richard 님, Richmond

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Adam 님, 2024년 3월 22일
Thank you so much, Richard! Come back and visit us again soon!

6/10 - 괜찮아요

Hope

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Overall the property is strategically located with a great view, clean rooms , great friendly staff. The property is well kept, with great ambiance. Here are My three reasons for not giving five stars: 1.Only 1 dinning option within the property, so if you didn't like what's on the menu then you have to consider leaving the property for meals . 2. For the amount you pay for room and board its surprising that not even simple breakfast is included. 3. I was disappointed that you have to pay for your packing per night for the entire stay. For such a high class resort, you should be able to provide parking for your guests. I still enjoyed my stay there, would still consider going back due to the friendly staff, the clean rooms and the one night we ate in the property the chef out did himself. The food was amazing
2024년 2월에 2박 숙박함
답변 제공: Adam 님, 2024년 2월 24일
Hope -- thank you so much for your kind words and candid feedback. I will pass along your praises to our team and our culinary team, in particular, as we feel it's important to celebrate when the efforts of our staff make such a lasting impression. I also appreciate your comments regarding menu selection, stay inclusions, and our parking fee. I will share your concerns with our executive leadership as we are always striving to improve the overall guest experience here at L'Auberge de Sedona. Thank you again, and we look forward to welcoming you back at some point in the future.

10/10 - 훌륭해요

Frederic

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Sarahlynn 님, 2024년 2월 21일
Thank you for your wonderful feedback! We look forward to welcoming you back to L'Auberge de Sedona the next time your travels bring you back to Red Rock Country!

8/10 - 좋아요

Christian 님, Peoria

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We stayed at one of the cottages. It’s lovely and a nice break from a basic hotel room. Based on the price we paid (watch out for all the surcharges and taxes), I would expect: basic coffee service in the lobby (espresso pods in the room is not enough), service at the restaurant (6 course and wine pairing) could/should have been better. The car service inside of a mile is a nice touch. The pool area is just ok. Overall a nice retreat from the touristy areas just above the hill from the property. Just not great value for the $ (thus the rating).
2024년 2월에 3박 숙박함
답변 제공: Adam 님, 2024년 2월 16일
Christian -- thank you so much for sharing your recent experience at L'Auberge de Sedona and for offering your candid feedback on areas of needed improvement. We always strive to provide our guests with a flawless stay, so please know that your comments do not fall on deaf ears. Future improvements to our service standards and property facilities are already in the works, so we look forward to welcoming you back to a newly improved L'Auberge de de Sedona again soon.

8/10 - 좋아요

Judy

좋아요: 청결 상태, 직원 및 서비스
2024년 1월에 4박 숙박함
답변 제공: Sarahlynn 님, 2024년 2월 7일
Thank you so much for sharing your positive feedback regarding your recent stay at L'Auberge de Sedona. We look forward to welcoming you back in the future.

6/10 - 괜찮아요

Nick

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스
Make no mistake, this place wasn't terrible by any means. It's just not what I would expect from somewhere that positions itself as a luxury resort. Rooms were very average, dining experience was the same. I found it weird that I had to walk through the "fine dining" restaurant to get to my room -- bags and all, including my dog. Was odd for me and assuming odd for the people settling down for dinner as well. Staff was friendly but perhaps a bit discombobulated? Checkin was a bit messy (they chased me out the door after all was said and done and told me they'd given me the wrong room). When a woman stopped by for turndown service I was given an empty box of chocolates (?), almost like I had inadvertently been given someone's garbage. It was so strange and maybe the third or fourth strange thing that had happened so I told the front desk. I was polite about it, laughing it off a bit as it all seemed so filly, and they apologized profusely. "Well send another box!" they said. They never did. It feels silly complaining about something so small, but it all added up to an experience that had me wondering if I should've maybe stayed somewhere else.
2024년 1월에 2박 숙박함
답변 제공: Sarahlynn 님, 2024년 1월 10일
My name is Sarahlynn Huggins and I am the Assistant Front Office Manager at L’Auberge de Sedona. I wanted to personally reach out to you concerning your unpleasant experience during your stay with us. I am so sorry to hear of the various missteps experienced during your recent stay with us. From your arrival experience to the housekeeping turndown services-- It is completely unacceptable that your service experience was not up to our high standards, and I want to reassure you that the issues you highlighted will be addressed with our team to ensure processes are in place to avoid similar comments moving forward. We truly consider both positive and negative feedback to be a gift as it shows us where we most need to improve, so please know your feedback in regards to your stay overall will not fall on deaf ears.L’Auberge is a truly special place, and we want to ensure that we are proactive in maintaining our product and service so that it stays that way. Please do let me know if there is any chance we might be able to regain your trust and provide you with a much-enhanced experience here at L’Auberge de Sedona at some future date

4/10 - 별로예요

Matthew

별로예요: 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Sarahlynn 님, 2024년 1월 10일
Thank you for taking the time to fill out our survey. Here at L'Auberge de Sedona we truly value all of our guest's feedback, as it shows us where we most need to improve. Should you wish to provide any additional feedback regarding your stay and how we could have improved your overall experience, please do reach back out to me. It would be my pleasure to connect at your convenience to learn more about ways that we can enhance the guest experience.

10/10 - 훌륭해요

Jeff

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Wonderful property. Cottage was clean, comfortable, well appointed. Staff was quick to answer texts. Will be back.
2024년 1월에 1박 숙박함
답변 제공: Sarahlynn 님, 2024년 1월 10일
Thank you so much for your positive feedback regarding your recent stay at L'Auberge de Sedona. We appreciate you taking the time to share your experience. We look forward to continuing to show you what exceptional service is and welcoming you back in the future.

10/10 - 훌륭해요

thomas

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Sarahlynn Huggins 님, 2024년 1월 3일
Thank you so much for your positive feedback regarding your recent stay at L'Auberge de Sedona. We appreciate you taking the time to share your experience. We look forward to continuing to show you what exceptional service is and welcoming you back in the future.

10/10 - 훌륭해요

Varun

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Adam 님, 2023년 12월 26일
Thank you so much for your kind feedback! We look forward to welcoming you back to L'Auberge de Sedona the next time your travels bring you back to Red Rock Country!

10/10 - 훌륭해요

Meredith

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Sarahlynn Huggins 님, 2023년 12월 21일
Thank you for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Madison

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 1박 숙박함
답변 제공: Sarahlynn Huggins 님, 2023년 12월 16일
Thank you so much for staying with us. We appreciate your feedback!

10/10 - 훌륭해요

Ryan 님, Toronto

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 12월에 3박 숙박함
답변 제공: Sarahlynn Huggins 님, 2024년 1월 3일
Thank you so much for your positive feedback regarding your recent stay at L'Auberge de Sedona. We appreciate you taking the time to share your experience. We look forward to continuing to show you what exceptional service is and welcoming you back in the future.

8/10 - 좋아요

Cortland 님, Lakewood

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Awesome property, amazing bed and living room. However at such an expensive hotel, I was really surprised that we were refused breakfast because we ordered it 15 minutes before it ended by a very surely employee, and when we had breakfast the next day it was very average. Also the room was advertised as coming with a jetted tub and we just had a shower.
2023년 11월에 2박 숙박함
답변 제공: Adam 님, 2023년 12월 21일
Thank you so much for your thoughtful feedback! I will pass along your experience to our food and beverage team and this certainly is not typical. Thank you again and we look forward to inviting you back to L'Auberge de Sedona again very soon!

10/10 - 훌륭해요

Alina

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The creek is beautiful and very peaceful. The location was amazing.
2023년 11월에 4박 숙박함
답변 제공: Adam 님, 2023년 12월 21일
Thank you so much!

10/10 - 훌륭해요

Rebecca

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Just spectacular. Rustic and upscale at the same time. Service was top notch. Location was great. This place is pricey - be prepared. However, it was one of the best experiences I have had in a long time.
2023년 11월에 4박 숙박함
답변 제공: Adam 님, 2023년 12월 21일
Thank you so much! It was a pleasure to host you and we look forward to seeing you again the next time your travels bring you back to Red Rock Country

10/10 - 훌륭해요

elizabeth

2023년 10월에 5박 숙박함
답변 제공: Adam 님, 2023년 12월 21일
Thank you!

4/10 - 별로예요

Eric

좋아요: 객실의 편안함
5 star pricing 3 star service
Simply a very poorly managed hotel. Late check-in, missed cleanings, outrageous resort fees but missing amenities, F&B slow and weak. 5 star pricing 3 star service.
2023년 10월에 2박 숙박함

10/10 - 훌륭해요

Paul

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property, the best in Sedona.
2023년 10월에 4박 숙박함

4/10 - 별로예요

Carlos

연인과의 여행
별로예요: 청결 상태
There was a miss understanding with my reservation and the hotel blames expedia, and expedia blames the hotel. A side the hotel reception smells bad, and the staff is not friendly. Room is small.
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Joyce

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff at L'Auberg are top notch!! From Sam who checked us in to Bill our waiter. They made us feel pampered and taken care of for our special visit. The daily activities are wonderful and I encourage anyone to take advantage.of the included service.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Vania 님, Miami Lakes

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Amazing service, beautiful grounds.
2023년 9월에 2박 숙박함

10/10 - 훌륭해요

Kathy

2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Urane

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Beautiful property. Excellent staff
2023년 8월에 1박 숙박함

8/10 - 좋아요

Adam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Ashley 님, Fishers

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was a great location and area! Service was great!
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

James

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Cannot say enough about our stay. Great place, great staff and just couldn’t do enough for you. From the valet’s who shuttle you to town to housekeeping and front desk. Excellent
2023년 8월에 5박 숙박함

8/10 - 좋아요

Daniel C

단체 여행
좋아요: 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

aldo

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good condition and the room very comfortable.
2023년 8월에 5박 숙박함

10/10 - 훌륭해요

Carlos

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Over all amazing experiences sam at the front seat amazing, then if you go to the restaurant be sure to say hello to Tom and Dani these to guys where amazing as well. Overall stay was well worth it can’t wait to go back up in a month or two
2023년 8월에 2박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 7월에 3박 숙박함

4/10 - 별로예요

Rolland

가족 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
Workers outside our cabin at 6:00 a.m. for two days. Not relaxing
2023년 6월에 3박 숙박함

4/10 - 별로예요

Kriston

2023년 5월에 3박 숙박함

10/10 - 훌륭해요

Fredrick

2023년 6월에 1박 숙박함

10/10 - 훌륭해요

Ramon

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
If you want to just relax, this is the place. The location is also great and the shuttle service was great.
2023년 5월에 1박 숙박함

2/10 - 너무 별로예요

Luis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The Property Was Awesome, Staff was awesome, what I disliked was after paying for this very expensive package, The tips were included for all staff but the parking was not… We were nickel and dimed all the way out the door… When we front pay for a vacation package everything should be included and I mean everything including taxes and fees and any other fee the hotel wants to throw at you. Expedia and the hotels were did not explain to us all the additional fees being charged. We paid an additional $400.00 after we paid for this entire package in advance. Upsetting but none the less teaches me to read everything and question everything before you buy Expedia or use an automated system to book travel. A live person is best. That way all those details can be covered in advance…
2023년 6월에 3박 숙박함

6/10 - 괜찮아요

Jacob

좋아요: 청결 상태, 직원 및 서비스
2023년 5월에 3박 숙박함

10/10 - 훌륭해요

Rhonda

2023년 4월에 3박 숙박함

10/10 - 훌륭해요

Jill

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2023년 4월에 1박 숙박함

4/10 - 별로예요

james

별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 4월에 2박 숙박함

8/10 - 좋아요

Heather

연인과의 여행
좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
We had a nightmare getting our spa appointments booked but Joy the Spa Director was amazing at solving the issues for us. The service in the restaurant was terrible! With no acknowledgement of the wait from the staff. Everyone had to wait significant amounts of time for their food. We only had an appetizer and mid course and were in the restaurant for almost two hours. Front desk staff and valet were the best!
2023년 3월에 2박 숙박함

10/10 - 훌륭해요

Ramie 님, Lewisville

좋아요: 청결 상태
2023년 3월에 1박 숙박함

10/10 - 훌륭해요

nicholas

2023년 2월에 1박 숙박함