바(숙박 시설 내)
예약 가능 여부 확인

호텔 수어드 여행 후기

2.5 out of 5
호텔 수어드
221 5th Ave, Seward, AK

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1000개 이용 후기 중 390개" "
평점 8 - 좋아요. 1000개 이용 후기 중 316개" "
평점 6 - 괜찮아요. 1000개 이용 후기 중 149개" "
평점 4 - 별로예요. 1000개 이용 후기 중 87개" "
평점 2 - 너무 별로예요. 1000개 이용 후기 중 58개" "

8.2/10

청결 상태

8.4/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Muthukumar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It’s in the sea shore
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Danielle

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Fantastic place to stay in Seward. My family will definitely be coming back for future vacations. The staff are fantastic on top of having a lovely room to stay in.
2024년 5월에 1박 숙박함

10/10 - 훌륭해요

Binay

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The shuttle service was really helpful. We just saw the shuttle on the way and waved and the driver helped us reach the hotel. Great location, would definitely choose this hotel if i travel back to Seward.
2024년 5월에 2박 숙박함

8/10 - 좋아요

Jennifer 님, Kenai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice place
2024년 5월에 1박 숙박함

8/10 - 좋아요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The staff were all exceptional, especially the gentleman driving the shuttle. The hotel is very nice. We stayed in the historical wing which was nice. Newly renovated rooms.
2024년 5월에 3박 숙박함

2/10 - 너무 별로예요

Filiberto

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
They wait a long time for anything, they treat you rudely.
2024년 5월에 2박 숙박함

10/10 - 훌륭해요

Sarah

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was an amazing stay and near everything we needed.
2024년 5월에 1박 숙박함

8/10 - 좋아요

Agnieszka

좋아요: 청결 상태, 객실의 편안함
2023년 9월에 2박 숙박함

4/10 - 별로예요

Merita

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was not helpful, the bathrooms down the hall were fine and I have often stayed in places with this arrangement but the are not enough for all the rooms. There are no amenities at this hotel, no coffee maker in your room, no refrig, no nothing. They don't clean the rooms while you stay there. Would not recommend or return.
2023년 9월에 2박 숙박함

2/10 - 너무 별로예요

LEANNE

별로예요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I THOUGHT it looked quaint and cute on the site. But that was only if you were in the historic section. The section they put me in was dirty, old, VERY hot!! Couldn't open the window because I was on the first floor. Only 6 channels worked on the TV. I went to a local restaurant and was told all my complaints are quite common, I watched Cable at the Highliner restaurant with no issues. There was a lady living there it seemed with her dog that kept smoking right outside the door and it went through the whole hallway. YUCK! The restaurant still says it's open, but has been closed for 2 weeks. Classic Bait and Switch but unfortunately I was already paid in full.
2023년 9월에 2박 숙박함
답변 제공: Your Friendly Front Desk Agent. 님, 2023년 10월 10일
Thank you for your feedback. We are sorry you did not enjoyed your stay. You did arrive at the end of the season and it's very common practice for restaurants to close their doors suddenly when there are no patrons stopping by. We also moved you from the historic wing to prepare for our upcoming remodeling. Because it is an older building we are currently working with our cable and internet providers to improve our cable and internet quality. We apologize for any inconvenience.

8/10 - 좋아요

Leila

좋아요: 숙박 시설 상태 및 시설
Clean neat and very friendly staff. They made our stay great. Shuttle service was great!!
2023년 7월에 2박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 10월 10일
Thank you for your feedback. We are delighted you enjoyed your stay and our friendly staff.

8/10 - 좋아요

Troy 님, Cabot

좋아요: 숙박 시설 상태 및 시설
2023년 9월에 1박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 10월 10일
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Not great, will do in a pinch
Meh. Not worth the price. It’s pretty rundown and shabby. The room was dirty from previous occupants - bits of this and that scattered about, murky water in the ice bucket, errant pills and hair ties under the night stand, light bulbs burned out, among other small grievances that just add up to a unsatisfying stay. The door does not close on its own and there was a large gap between the bottom and floor that let in light and sound. One can hear a great deal of activity in the rooms next door and above. Judging by the other hotels in Seward this probably isn’t the worst but it does not live up to reasonable expectations of cleanliness. Upsides we’re that the mattress was comfortable and the water pressure and temperature were both reliable.
2023년 9월에 3박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 9월 26일
Thank you for your feedback. We are sorry you did not enjoy your stay. The hotel has gone through a recent management change and will be retraining and addressing housekeeping and maintenance issues. The hotel will also go through a remodeling this winter to update while keeping it's historic vibe.

10/10 - 훌륭해요

Deanna

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Friendly, comfortable and convenient
2023년 9월에 1박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 9월 26일
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 - 좋아요

Aaron

좋아요: 청결 상태, 직원 및 서비스
A Seward Mainstay!
A Seward mainstay! I’ve stayed several times and have some good memories over the years. While the rooms are a little dated, they’re clean and relatively comfortable, although the bed pillows are in short supply and could also use an update. Also, as with most hotels, it’s too easy to hear other guests in the hallways, etc. Fridge, microwave, and coffee maker in the room are much appreciated, as is the easy parking. You really can’t go too wrong with choosing Hotel Seward.
2023년 9월에 1박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 9월 26일
Thank you for honest feedback. We will be closing this winter for remodeling and will be modernizing the hotel while keeping the historic vibe many of our guest appreciate. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us and look forward to your next visit.

10/10 - 훌륭해요

Richard

2023년 9월에 1박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 10월 10일
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us

8/10 - 좋아요

Damian 님, San Francisco

2023년 9월에 1박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 10월 10일
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us

8/10 - 좋아요

Eleanor 님, Anchorage

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The front desk lady was very nice and very accommodating. I really appreciated the upgrade at no charge. Thank you so much for the great customer service.
2023년 9월에 1박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 9월 18일
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

10/10 - 훌륭해요

Steve

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Really enjoyed our stay!!
2023년 9월에 3박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 9월 18일
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 - 좋아요

Michael

2023년 9월에 2박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 10월 10일
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us

10/10 - 훌륭해요

Sam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 9월에 1박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 9월 18일
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

10/10 - 훌륭해요

RICHARD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Truly Qlaskan
This hotel was so nice. The history on the inside was wonderful. Truly an Alaskan experience the minute you walked in the door. Yolanda was so friendly and shared some of the hotel history with us. We will recommend the Hotel Seward to all our friends and family who plan to visit Seward.
2023년 9월에 1박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 9월 17일
Thank you for your feedback. We are so happy you enjoyed our historic vibe and our excellent customer service. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 - 좋아요

Karen 님, Gardnerville

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
Super nice folks. Rooms are definitely dated and oddly setup. Bed was creaky and noisy but surprisingly comfortable. Odd that bedside lamps are four feet from side of bed. Room amenities are coffee, fridge and microwave which is nice. Convenient to restaurants and the wharf. Overall a good stay.
2023년 9월에 1박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 9월 17일
Thank you for your feedback. We are so glad our friendly staff made you feel welcome. We are scheduled for a remodel to update furniture while still staying true to it's historic roots.

8/10 - 좋아요

JANELLY

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Buen servicio, pero no era lo que esperaba
Es un hotel muy típico de Alaska (antiguo), tiene muchos especímenes cazados (los cuales nunca verás vivos por la zona, así que aprovecha para unas fotos). Creo que podría tener una remodelación y estar más moderno. Los cuartos de 2 camas no tienen baño privado y lo malo es que lo compartes con los visitantes del bar. Está ubicado “en el centro” por lo que una calle atrás encontrarás tiendas y restaurantes. La gente que atiende es muy amable. Tienen servicio gratis de transporte al tren y a los cruceros y te cuidan la maleta 😃
2023년 9월에 1박 숙박함
답변 제공: Your Friendly Front Desk Staff 님, 2023년 9월 13일
Thank you for your feedback. We are so glad our friendly staff provided you with great customer service and that you appreciated our convenient location, our courtesy shuttle and historic vibe. We are scheduled for a remodeling this winter to modernize while keeping the building's historic feel.

8/10 - 좋아요

Joyce

단체 여행
좋아요: 직원 및 서비스
It's ok for the price
Beware. There are no elevators so you have all these stairs you have to drag all your luggage alt h ough they did help with that. Some of the rooms were only shared bathrooms so make sure you specify that you want a private bathroom.
2023년 9월에 1박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 9월 17일
Thank you for your feedback. You did reserved a room in our economically priced historic wing and we are comparably priced with the other hotels in Seward. Our Alaska wing does have an elevator and all rooms have their own bathrooms.

6/10 - 괜찮아요

Thanadech

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
My room no 216 was low signal Wi-Fi .Cannot use all 4 nights staying there. Nobody can’t help anything.
2023년 9월에 4박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 9월 17일
Thank you for your feedback, we are sorry you did not enjoy your stay. We are forwarding this matter to our upper management and or internet providers to address this matter while renovations take place this winter.

4/10 - 별로예요

Teresa

연인과의 여행
별로예요: 편의 시설/서비스
Had to share bathroom, outlets did not work and there was no coffee, across the street there was breakfast but could not just buy a coffee!
2023년 9월에 2박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 9월 17일
Thank you for your feedback, we are sorry you did not enjoy your stay. You reserved an historic economy room with shared bathroom and limited amenities and is listed as such. We will forward the outlet not working to our upper management to address while we are under renovations this winter.

6/10 - 괜찮아요

Priyanka

2023년 9월에 2박 숙박함

6/10 - 괜찮아요

Pradip

가족 여행
Small window that could not open properly and made room hot. There was no mountain view as it was claimed for the rooms we booked.
2023년 8월에 2박 숙박함
답변 제공: Your Friendly Front Desk Staff 님, 2023년 9월 4일
Thank you for your feedback. We are sorry you did not enjoy your stay. We have forward this matter to our maintenance to work on the window and have also provided your feedback to our sales department to review the room listings. We apologize for the inconvenience this may have caused.

8/10 - 좋아요

Trudie

2023년 9월에 1박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 9월 26일
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

10/10 - 훌륭해요

bob

2023년 8월에 1박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 9월 26일
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

4/10 - 별로예요

gabriele

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Your Friendly Front Desk Staff 님, 2023년 9월 4일
Thank you for your feedback. We are sorry you did not enjoy your stay.

8/10 - 좋아요

Lisa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 3박 숙박함
답변 제공: Your Friendly Front Desk Staff 님, 2023년 9월 4일
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

6/10 - 괜찮아요

Janet

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스
The building has some cool history and in its glory days was probably very nice. The bedding and decor is outdated and our first floor window latch was broken. The staff were reprimanded in front of me on two occasions and no one seemed happy to be there. It’s probably not fair to judge the hotel based on location but Seward was the only area we visited that was depressing and we wanted to leave.
답변 제공: Your Friendly Front Desk Staff 님, 2023년 9월 4일
Thank you for your feedback. We are sorry you did not enjoy your stay. The hotel will be going through a remodel this winter to address the bedding and decor. We have forward this matter to maintenance to work on the window. We apologized for any inconvenience.

10/10 - 훌륭해요

Catherine

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very helpful staff. The beds were soooo comfy!
2023년 8월에 2박 숙박함
답변 제공: Your Friendly Front Desk Staff 님, 2023년 9월 4일
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

6/10 - 괜찮아요

edgar

2023년 8월에 2박 숙박함
답변 제공: Your Friendly Front Desk Staff 님, 2023년 9월 4일
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 - 좋아요

James St.

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I booked a 3 night stay, and was pleasantly surprised with the size and look of the room! The only thing that was wrong with the stay was that my room was not made up once during that time. When I asked at checkout, they said their policy was to not disturb guests unless they asked for housekeeping service. No one told me that when I checked in, and the sign in the room said to leave soiled towels on the floor if you wanted fresh ones. So every morning I would put my used towels on the floor, only to come back late in the day to see them still there and nothing cleaned in the room. They need to let guests know this in advance.
2023년 8월에 3박 숙박함
답변 제공: Your Friendly Front Desk Agent. 님, 2023년 8월 30일
Thank you for your feedback. We are sorry our housekeeping services were not up to part during your stay with us. We have discuss this matter with our housekeeping staff and provided additional training we apologize for the inconvenience this may have caused.

2/10 - 너무 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Poor service
No coffee or tea - basic. Bathroom were smelly and uncomfortable and unclean . Rooms door are so old felt someone could easily breaking. Lot of noise and small room . Heat couldn’t be controlled from room
2023년 8월에 2박 숙박함
답변 제공: Your Friendly Front Desk Staff 님, 2023년 9월 4일
Thank you for your feedback. We are sorry you did not enjoy your stay. You did book an economy room on our historic wing with limited amenities and a shared bathroom. The hotel will be going through renovations to address the doors and outdated decor. We apologized for any incovenience.

10/10 - 훌륭해요

Amanda 님, Erath

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 8월에 2박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 8월 29일
Thank you for your feedback. We are so glad you endjoyed your stay. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

10/10 - 훌륭해요

Jane

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Wonderful experience
Hotel is clean, service is good.
2023년 8월에 3박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 8월 27일
Thank you for your feedback. We are so glad you enjoyed your stay. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 - 좋아요

Philip

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Kenai Fjords
Went to Seward for a tour of Kenai Fjords National Park. The hotel was reasonably priced and convenient walking to restaurants and shops
2023년 8월에 2박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 8월 27일
Thank you for your feedback. We are glad you enjoy our convenient location to several restaurants, gift shops, and bars. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

8/10 - 좋아요

Prakash

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
The property is located in-front of ocean and it is extremely well maintained. It is excellent location and very well maintained. Not a big deal but I wish the staff was bit friendly.
2023년 8월에 1박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 8월 29일
Thank you for feedback. We are so glad you enjoy our convenient and clean location. We apologize if our staff was not as attentive as they should have been.

2/10 - 너무 별로예요

John P.

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스
When we were booking this room we thought we had a bathroom in the room and not a communal bathroom. I went back and checked, this was not disclosed until the point where you enter your credit card info. Not up front or honest. We were charged an additional $150 to get a room with a bathroom.
2023년 8월에 1박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 8월 26일
Thank you for your feedback. We are sorry you did not enjoy your stay. You booked an economy room in our historic wing with a shared bathroom and we listed room as such. The reservation was done through a third party and we can not address how they chose to list and collect payment. This matter must be adressed through Expedia and not us.

2/10 - 너무 별로예요

Sharmila

좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was old and outdated. The bathroom has to be shared with other3-4 rooms and always full. Have to wait to use washroom.
2023년 8월에 1박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 8월 26일
Thank you for your feedback. We are sorry you did not enjoy your stay. You booked an economy room with shared bathroom in our historic wing and was listed as so when you made your reservation. We will be going through a remodel this winter to address the amenities in the historic wing.

10/10 - 훌륭해요

Jean

Shuttle service and luggage delivery from train was great and I had not expected this service. Excellent food available nearby
2023년 8월에 1박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 8월 26일
Thank you for your feedback. We are so glad you enjoyed your stay. Very happy to hear you took advantage of our courtesy shuttle and our convient location to many of the nearby giftshops, restaurants and bars. From the entire stafff here at Hotel Seward, it was a pleausure having you stay with us.

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
It’s old but charming with a great staff
2023년 8월에 1박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 8월 25일
Thank you for your feedback. We are so happy you enjoyed our historic vibe. From the entire staff here at Hotel Sewared, it was a pleasure having you stay with us.

8/10 - 좋아요

Pamela

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was cute and the room was comfortable.
답변 제공: Your Friendly Front Desk Agent 님, 2023년 8월 25일
Thank you for your feedback. We are so glad you enjoy our historic vibe. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.

6/10 - 괜찮아요

David

별로예요: 청결 상태
L'albergo di una volta
Hotel di carattere, ho alloggiato nella vecchia area che ha un suo fascino ma sconta un po' il fatto che sia datata
2023년 8월에 2박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 8월 25일
Thank you for your feedback. We are glad you enjoyed our historic vibe. We will be going through renovations this winter to update it's ammenities while keeping it's historic charm.

10/10 - 훌륭해요

Edward

연인과의 여행
좋아요: 편의 시설/서비스
Good location. No hot water pressure
2023년 8월에 4박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 8월 25일
Thank you for your stay. We are sorry you had issues with the hot water pressure. We have notified our maintenance and are working on this matter.

10/10 - 훌륭해요

Nancy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함
답변 제공: Your Friendly Front Desk Agent 님, 2023년 8월 25일
Thank you for your feedback. From the entire staff here at Hotel Seward, it was a pleasure having you stay with us.