애서턴 지방 아파트

“Great stay. Clean and beautiful grounds”

“Property called “Canopy Treehouses”. My booking stated “Deluxe Cabin” but upon arrival found we had been allocated a caravan that had an “eco toilet” (hole in the ground) that you couldn’t flush. I expected a treehouse in the trees. This was a birthday present for my Husband so was disappointed & thought it very expensive for what we got. Not recommended.”

“I booked it and then about 24 hours later they emailed me that the office closes at 4. I requested after hour checkin process. I didn’t hear anything for 12 hours and only received “call us urgently”. When I called the phone provided, no one answered. They finally called me after 8 PM and blamed me for poor communication and accused me of not calling! Zero focus on the customer and worse communication. ”

“ Stayed for two days no water come out of the hot water tap all in the shower so I had no hot water told them four times nothing got done you think I want to go to discount ”

“Well appointed, spacious accommodation with thoughtful touches. The bed is comfortable, shower is great and the tv is smart with streaming compatibility. The check in process was not smooth as the unique pin email was not received. Contacting the manager of the accommodation was difficult, however sorted in the end. It is a bit misleading to have images of the esplanade lagoon when it is 3km away from the accommodation.”