Dear Ah-Young,Thank you for sharing your positive stay experience. We value your patronage and hope we will have the opportunity to serve you again in the future and that you will enjoy the comfortable and affordable rooms that many of our returning guests have always enjoyed!Warm Regards,RolandGuest Experience Executive

Dear KYUNGHOON,Thank you for leaving a glowing review! We take pride in catering to our guests’ needs the best way we can and your positive rating is the best motivation for our staff to continue delivering service excellence to all our valued guests. Thank you again for giving us a perfect rating and for recommending our hotel to other travellers. Warm Regards,RolandGuest Experience Executive

Dear Guest,We appreciate helpful reviews as they will help us identify the areas so as to improve the guest experience. Do share your feedback with my colleagues at Front Desk during your stay and they will ensure to attend to you promptly.Warm Regards,RolandGuest Experience Executive

Dear Guest, Thank you for choosing our hotel as your preferred accommodation choice here in Singapore. We appreciate your review and thank you for staying with us. Best regards, Ariel Guest Experience Executive

Dear Megumi,Thank you for your positive rating. We take pride in catering to our guests’ needs the best way we can and your positive rating is the best motivation for our staff to continue delivering service excellence to all our valued guests. We would love to have the opportunity to welcome you back again!Warm Regards,RolandGuest Experience Executive

Dear Ugyen,Thank you for choosing to stay with us. We hope we will have the opportunity to serve you again in the future and that you will enjoy the comfortable and affordable rooms that many of our returning guests have always enjoyed.Warm Regards,RolandGuest Experience Executive

Dear Grace,Thank you for leaving a positive review! We strive to make each stay as comfortable and affordable for all our guests and we are happy to learn that we had met your expectations. We look forward to welcoming you back for another lovely stay with us. Warm Regards,RolandGuest Experience Executive

Dear Siu Fung,The Hotel Team deeply appreciates your kind words for ibis budget Bugis and to learn that you have enjoyed our excellent location with easy access to main attractions in Singapore. We hope you had a great time in Singapore and certainly look forward to welcoming you back soon.Warm Regards,RolandGuest Experience Executive

Dear Deborah,Thank you for choosing to stay with us. We value your patronage and we look forward to serving you again.Warm Regards,RolandGuest Experience Executive

Dear Kazuhiko,Thank you for your positive rating. We hope we will have the opportunity to serve you again in the future and that you will enjoy the comfortable and affordable rooms that many of our returning guests have always enjoyed.Warm Regards,RolandGuest Experience Executive

Dear Meredyth,The Hotel Team is humbled and grateful to receive your kind words for our hotel and wonderful team. We are pleased to hear that you have enjoyed our complimentary early check-in service. It is our pleasure to be of service to you and we look forward to serving you again!Warm Regards,RolandGuest Experience Executive

Dear YU,The Hotel Team is humbled and grateful to receive your kind words for our hotel and wonderful team. Your positive comments meant a lot to us and the Hotel Team will continue to strive to provide this warm hospitality to all our guests. We look forward to serving you again!Warm Regards,RolandGuest Experience Executive

Dear Guest,We are not able to find any comments in your review to help us identify the area for improvement. We hope we will have the opportunity to serve you again in the future and that you will enjoy the comfortable and affordable rooms that many of our returning guests have always enjoyed.Warm Regards,RolandGuest Experience Executive

Dear Leonora,Thank you for your strong endorsement for ibis budget Bugis. We are heartened to hear that your stay was an impeccable one, from the location of the hotel to the services of the staff. It is our pleasure to be of service to you and we look forward to serving you again!Warm Regards,RolandGuest Experience Executive

Dear David,The Hotel Team is delighted to receive your awesome rating! We would love to welcome you back for another wonderful experience with us on your next visit!Warm Regards,RolandGuest Experience Executive

Dear Olli,We are currently taking steps to address this matter by adjusting the aircon system to reduce the room humidity. Our hotel maintains a regular and stringent routine of housekeeping management and our housekeeping supervisor has received your feedback and working hard to ensure our housekeeping services meets our very high standards for our guests' benefit. It is our hope to welcome you back in the near future. Warm Regards,RolandGuest Experience Executive

Dear Matthew,We are not able to find any details in your review to help us identify the areas to improve the guest experience. Please do share your feedback directly with our Front Desk and my colleagues will render their service to ensure that your stay with us remains comfortable.Warm Regards,RolandGuest Experience Executive

Dear kunihito,The Hotel Team is humbled and grateful to receive your kind words for our hotel and wonderful team. It is always great to learn that our efforts contribute to a positive experience for our guests. We look forward to welcoming you back to our hotel in the future.Warm Regards,RolandGuest Experience Executive

Dear Silva,Thank you for choosing to stay with us. We value your patronage and we look forward to welcome you back to enjoy the cosy and affordable accommodations which our hotel is known for.Warm Regards,RolandGuest Experience Executive

Dear Justin,Thank you for giving us a positive rating. We hope we will have the opportunity to serve you again in the future and that you will enjoy the comfortable and affordable rooms that many of our returning guests have always enjoyed.Warm Regards,RolandGuest Experience Executive

Dear SAKINA,Just like in First World Cities like Tokyo and Hong Kong, most of the rooms in Singapore are not big. Room rates scale exponentially with the size of the rooms. Unfortunately, high room rate offerings are not appealing as an economy-tiered hotel. Our housekeeping supervisor has received your feedback and working hard to ensure our housekeeping services meets our very high standards for our guests' benefit. It is our hope to welcome you back in the near future. Warm Regards,RolandGuest Experience Executive

Dear Joao,We are dismayed to hear about the disappointment of your stay. Similar to many of the hotel properties in Singapore, the room windows cannot be opened for the safety and security of the hotel guests, which has always been our top priority. Please set the aircon at optimal temperature between 22-24 degrees to reduce the condensation in the room. Warm Regards,RolandGuest Experience Executive

Dear Ying-Hsin,We are happy to hear that you had enjoyed your stay with us. Your kind compliments will motivate us to do even better to delight our guests and create a memorable experience for all. We hope to have the pleasure of inviting you through our doors again!Warm Regards,RolandGuest Experience Executive

Dear Shuang,For sustainability of environment, we no longer place disposable slippers in the rooms so that our guests can also join us in our project to reduce carbon waste. Most hotels do not provide facial wash. Refrigerators and windows are available at our higher-tier rooms with just a small top-up room fee for the upgrade. We have taken note of your feedback and is adjusting our aircon system to improve ventilation and reduce humidity. Thank you.Warm Regards,RolandGuest Experience Executive

Dear Håkon,We value your patronage and we are delighted that you had enjoyed the cosy and affordable accommodations which our hotel is known for. We hope to have the pleasure of inviting you through our doors again.Warm Regards,RolandGuest Experience Executive

Dear Pareena,Thank you for giving us a positive rating. We are happy that we are able to meet to your stay expectations and we certainly look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive

Dear Chie-Shaan,Thank you for choosing to stay with us. It is lovely to hear that you had enjoyed your stay with us and we certainly look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive

Dear Gabriele,We are heartened to hear that your stay was a pleasant one, from the location of the hotel to the services of the staff. With Singapore facing increasing land constraints, it is a common trait to see accommodation properties offering rooms that are small in size. This is also becoming an acceptable trend now, in consideration that many travellers spend their entire day out exploring the sights of Singapore and only return to the hotel at night to rest. It is our pleasure to be of service to you and we look forward to serving you again!Warm Regards,RolandGuest Experience Executive