야외 수영장

뷰라인 리조트 스노우매스, 오토그래프 컬렉션 여행 후기

4 out of 5

이용 후기

7.2

좋아요

평점 10 - 훌륭해요. 51개 이용 후기 중 18개" "
평점 8 - 좋아요. 51개 이용 후기 중 14개" "
평점 6 - 괜찮아요. 51개 이용 후기 중 5개" "
평점 4 - 별로예요. 51개 이용 후기 중 8개" "
평점 2 - 너무 별로예요. 51개 이용 후기 중 6개" "

8.0/10

청결 상태

8.0/10

직원 및 서비스

8.2/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

8/10 - 좋아요

Danay 님, Miami

아이를 동반한 가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Conveniente located. Friendly staff although rooms are not cleaned regularly.
2024년 3월에 6박 숙박함
답변 제공: General Manager 님, 2024년 4월 1일
Dear Danay,Thank you for choosing Viewline Resort Snowmass and sharing your review. While we are happy you enjoyed our convenient location and friendly staff, we are sorry you had a concern about the room being cleaned. Please know your comments are important to us and will be shared with the team to ensure we are always offering our best. We look forward to welcoming you back and impressing you even further.Kind Regards,Vince Vito – Director of Sales

8/10 - 좋아요

Sanjukta

2024년 3월에 3박 숙박함

8/10 - 좋아요

Christina

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
3 different elevators to get To my room. It was very confusing and the staff gave me a map. Why wasn't there someone from the staff available to escort me to my room knowing that there was NO EASY way to find my room?Other than that, the property is beautiful and clean.Staff very friendly..
2024년 3월에 4박 숙박함
답변 제공: General Manager 님, 2024년 3월 16일
Dear Christina,Thank you for staying with us and taking the time to share your thoughts. We're glad our friendly staff made you feel welcome and that you appreciated our clean rooms. However, we apologize for any confusion navigating the property, and we'll keep your comments in mind. If you're in the area again, we hope you'll come back to see us.Kind Regards,Vince Vito – Director of Sales

8/10 - 좋아요

Ricardo

가족 여행
좋아요: 편의 시설/서비스, 숙박 시설 상태 및 시설
별로예요: 청결 상태
Muy buen lugar y ubicación inmejorable. Solo no me agradó que el personal de limpieza de las habitaciones nunca en realidad limpiaron
2024년 2월에 5박 숙박함
답변 제공: General Manager 님, 2024년 3월 3일
Dear Ricardo,Thanks so much for your feedback. We're happy to hear you enjoyed our prime location and property. We also apologize for your disappointment with our housekeeping schedule, though kindly note that our front desk team is always on hand to assist should any concerns like this occur during a guest's stay. We're glad you had an overall positive experience and hope to welcome you back soon!Kind Regards,Vince Vito – Director of Sales

10/10 - 훌륭해요

Gary R

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
DON’T BELIEVE THE NEGATIVE REVIEWS. Great stay…everything was good. Enjoyed the lobby bar for casual dining.
2024년 2월에 7박 숙박함
답변 제공: General Manager 님, 2024년 2월 23일
Dear Gary,Thank you so much for choosing to stay with us at Viewline Resort Snowmass. Our goal is to provide every guest with a wonderful experience, so we're delighted you enjoyed your visit. It was an absolute pleasure to host you, and we hope to welcome you back in the future.Kind Regards,Vince Vito – Director of Sales

10/10 - 훌륭해요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great hotel…staff was awesome. Location is awesome. We will be back!
2024년 2월에 4박 숙박함
답변 제공: General Manager 님, 2024년 2월 23일
Dear Michael,We're delighted you enjoyed your stay at Viewline Resort Snowmass! It's great to know that our exceptional service and convenient location added to your experience. The next time you're in the area, please come see us again.Kind Regards,Vince Vito – Director of Sales

8/10 - 좋아요

Stanislav

2024년 2월에 4박 숙박함

10/10 - 훌륭해요

Alejandro

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 2월에 4박 숙박함

2/10 - 너무 별로예요

Austin

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 4박 숙박함

2/10 - 너무 별로예요

eric

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
close to the slopes
2023년 12월에 6박 숙박함
답변 제공: General Manager 님, 2024년 1월 10일
Dear Eric,We are pleased you found our location convent and appreciate your feedback. However, we are concerned that your experience did not fully meet your expectations. We are committed to improving and hope to have the opportunity to provide you with a better experience in the future.Kind Regards,Vince Vito – Director of Sales

2/10 - 너무 별로예요

deisy

2023년 12월에 3박 숙박함

10/10 - 훌륭해요

Batool

좋아요: 숙박 시설 상태 및 시설
2023년 12월에 4박 숙박함

6/10 - 괜찮아요

Kerri D

The food was probably the worst I've ever had in all my hotel stays .
2023년 11월에 3박 숙박함
답변 제공: General Manager 님, 2023년 11월 14일
Dear Kerri,Thank you for sharing your feedback. We're concerned about your dissatisfaction. Our team will look into this matter to ensure our culinary offerings meet the high standards our guests expect. We value your input and hope to provide a much better experience in the future.Kind Regards,Vince Vito – Director of Sales

8/10 - 좋아요

Celeste

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 9월에 2박 숙박함

4/10 - 별로예요

ELLEN

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
I would sell this building to the city and use it for affordable housing. This would be a great placto house staff.
2023년 9월에 2박 숙박함
답변 제공: General Manager 님, 2023년 9월 25일
Dear Ellen,Thank you for sharing your feedback with us. We sincerely apologize for your unsatisfactory experience. So we may better address specific issues, we encourage you to reach out to us with additional details. Your input is valued, and we look forward to hearing from you.Kind Regards,Vince Vito, Director of Sales & Marketing

10/10 - 훌륭해요

Evelyn

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff were all very friendly and helpful. Our room on the third floor was clean and had a nice view. The transportation options were a plus and came in very handy for the Jazz Fest. We will definately return.
2023년 9월에 2박 숙박함
답변 제공: . 님, 2023년 9월 5일
Thank you for your feedback, we appreciate and are glad to hear that you enjoyed your stay.

8/10 - 좋아요

Jennifer

좋아요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
Il oved the design of the hotel. The rooms were spacious and comfortable. Service in the bar/restaurant was slow but decent. The servers took my meal before I had finished which was disappointing and it took forever to get my bags, I had to ask 3 times. The shuttle to the music event was great!
2023년 9월에 1박 숙박함

4/10 - 별로예요

Wren 님, Glenwood Springs

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The lack of control of the air in the room is a massive issue. Had to ask repeatedly for the air to be shut off. The room was either an ice box or incredibly hot with no in between.
2023년 9월에 3박 숙박함
답변 제공: . 님, 2023년 9월 5일
We truly have to apologize for all the issues faced at our property. We are working diligently to fix these issues to make any future stays more pleasurable. We have heard your concerns, and we are working on putting in measures to resolve them.

10/10 - 훌륭해요

Amy

2023년 9월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

좋아요: 직원 및 서비스
AC did not work. Staff was responsive but couldn’t get it fixed. Nothing significant was offered for the inconvenience.
2023년 9월에 1박 숙박함
답변 제공: . 님, 2023년 9월 5일
We truly have to apologize for all the issues faced at our property. We are working diligently to fix these issues to make any future stays more pleasurable. We have heard your concerns, and we are working on putting in measures to resolve them.

8/10 - 좋아요

Marco

2023년 8월에 1박 숙박함
답변 제공: . 님, 2023년 9월 22일
Thank you

10/10 - 훌륭해요

Tzvi

2023년 8월에 1박 숙박함
답변 제공: . 님, 2023년 9월 5일
Thank you

2/10 - 너무 별로예요

Johnathan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 7월에 3박 숙박함
답변 제공: Carolina Griffith 님, 2023년 8월 1일
Dear Johnathan, Thank you so much for sharing your feedback with us. I am sorry that we were not able to meet your expectation at this time.Warm Regards,

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Awful
Many issues with this stay. Highlights include: hotels.com advertised a room with a view, when in fact that room type did not have a view option at all. No hand soap in entire hotel evidently, front desk suggested I get on a shuttle and buy some myself. Housekeeping replenished coffee supplies 1 time during 6 day stay. Didn't show up when requested. When towel replenish was requested they didn't show up so we had to use dirty towels that were on the floor. when they did show up, they found the tip but left without finishing the job. Loud leak noise from up above-not sure where. Outlets didn't work. Very convenient location, beautiful setting.
2023년 7월에 5박 숙박함
답변 제공: . 님, 2023년 7월 24일
We truly have to apologize for all the issues faced at our property. We are working diligently to fix these issues to make any future stays more pleasurable. We have heard your concerns and we are working on putting in measures to resolve them.

10/10 - 훌륭해요

Uriel

2023년 7월에 1박 숙박함
답변 제공: Carolina Griffith 님, 2023년 7월 18일
Uriel, Thank you so much for taking the time to let us know about your stay! We hope to host you again soon.Regards,

6/10 - 괜찮아요

Cindy

2023년 7월에 5박 숙박함
답변 제공: . 님, 2023년 7월 13일
Thank you for taking your time out to leave a review we truly appreciate it.

6/10 - 괜찮아요

AMBER N. 님, Spring

좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
2023년 7월에 3박 숙박함
답변 제공: A 님, 2023년 7월 7일
Thank you for taking the time out to leave a review, we would like to sincerely apologize for the issues and inconvenience you faced during your stay.

10/10 - 훌륭해요

Amber

반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Amazing start! Beautiful property! Water on each floor!
2023년 5월에 1박 숙박함
답변 제공: A 님, 2023년 5월 29일
Thank you for taking the time out of your day to leave a review. We greatly appreciate it..

10/10 - 훌륭해요

helda

단체 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I recently had the pleasure of staying at the stunning hotel Viewpoint and would like to share my wonderful experience with you. From the moment I arrived at the hotel, I was greeted by the friendly and helpful staff who made me feel immediately welcome. The lobby was beautifully decorated and had a welcoming atmosphere that set the tone for the rest of my stay. The room was spacious, clean, and beautifully furnished with modern amenities. The bed was extremely comfortable, and I slept soundly every night of my stay. The bathroom was immaculate and had all the necessary toiletries and towels. The hotel's amenities were excellent, including a fitness center, spa, and pool. I especially enjoyed the delicious breakfast buffet that was included in my stay. The variety of food options was impressive, and everything was fresh and tasty. What really set this hotel apart, however, was the exceptional service provided by the staff. They were always willing to go above and beyond to ensure that my stay was enjoyable and comfortable. They were knowledgeable about the local area and offered excellent recommendations for restaurants and activities. Overall, I would highly recommend this hotel to anyone looking for a luxurious and comfortable stay. The combination of beautiful decor, modern amenities, and exceptional service makes it a top choice for anyone visiting the area. Thank you to the staff for making my stay so memorable!
2023년 3월에 1박 숙박함
답변 제공: . 님, 2023년 3월 6일
Thank you for sharing how much you enjoyed your stay at Viewline Resort Snowmass. It is fantastic to see that you were able to spend some time enjoying our on-site amenities and found our location convenient for exploring all the local area has to offer.

4/10 - 별로예요

Michael

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
별로예요: 숙박 시설 상태 및 시설
This is a great property, but just about every room doesn’t have proper working heaters. When you ring front desk, they send an engineer who says “I’ll have parts tomorrow, here is a space heater for the night”. Needless to say a space heater doesn’t work at 15f, nor is it safe. The next day, they come back “it’s a mess, it’ll be a few days, but the space heater will do”. Hang out at the front desk and you’ll hear the complaints and same “excuses/fake fixes”, time and time again. Please, fix this issue! People are paying $800 per night to wear their ski jackets to bed because it’s so darn cold!
2023년 2월에 5박 숙박함
답변 제공: . 님, 2023년 2월 27일
I am truly sorry that your stay with us was not more pleasurable. We do hope to make it better for any possible future stay.

4/10 - 별로예요

Michael

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스
I should not pay $1,000 a night for a room in Aspen and be woken up my first morning by a barking dog in the next room.
2023년 2월에 5박 숙박함
답변 제공: . 님, 2023년 2월 20일
We are truly sorry about your experience with us.

8/10 - 좋아요

Jack

2023년 1월에 2박 숙박함
답변 제공: A 님, 2023년 1월 31일
Thank you

2/10 - 너무 별로예요

Blanca I

단체 여행
좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
Book another hotel in aspen
We paid $1,200 for a night, ended up arriving to the hotel at 4:30am due to flights delayed, we ask for late check-out and was told that no availability. We ended up sleeping 3hours only because when we arrived our room had an envelope with another person’s name and the bathtub was clogged. They ended up changing us from room. We got the village view, not the mountain. Lots of light enters the room. Carpet floor and pillow shams were dirty. At around 9:30am drilling sounds of construction woke us up. Got a video of it, which I cannot upload. They don’t have valet, a $1,200 per night resort! From lobby to parking is a 10mins walk, walking on ice. Our experience was horrible. It’s a 2-3 star hotel. They charge too much for the room. We have previously stayed in 5 star hotels and it never compares to this.
2023년 1월에 1박 숙박함
답변 제공: General Manager 님, 2023년 1월 29일
Dear Blanca,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any confusion with your reservation as well as for any disappointment with the room's location and cleanliness. We'll pass your comments along to our staff for further review, and we hope you'll allow us another chance to impress you.Kind Regards,John Hearns – Director of Operations

2/10 - 너무 별로예요

Stephen M

10/10 - 훌륭해요

Marina 님, van nuys

좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설

10/10 - 훌륭해요

Mara

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Loved our stay here! The location was next to the ski lifts and equipment rentals-making it fast and easy to get on the slopes. The restaurants and deck lounge have a wide selection and there was live music. Staff was very friendly and accommodating, and the spa was relaxing rejuvenating.
답변 제공: General Manager 님, 2023년 1월 5일
Dear Mara,Thank you for sharing how much you enjoyed your stay at Viewline Resort Snowmass. It is fantastic to see that you were able to spend some time enjoying our on-site amenities and found our location convenient for exploring all the local area has to offer. Our friendly staff looks forward to seeing you again soon!Kind Regards,John Hearns – Director of Operations

8/10 - 좋아요

Reinaldo

10/10 - 훌륭해요

Greg

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Viewline is an absolutely wonderful place to stay. The view is amazing and the staff is very courteous and very helpful.
2022년 11월에 4박 숙박함

10/10 - 훌륭해요

David

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Our A/C didn’t work and it was very warm in our room. They brought us a fan.
2022년 10월에 3박 숙박함
답변 제공: Carolina Griffith 님, 2022년 10월 28일
Dear David, Thank you so much for taking the time to let us know about your recent stay. We look forward on hosting you back, Warm Regards, Carolina Griffith Director of Front Office

8/10 - 좋아요

Michael

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice place to stay plenty of restaurants in the mall area within walking distance
2022년 9월에 3박 숙박함
답변 제공: Carolina Griffith 님, 2022년 9월 30일
Dear Michael, Thank you so much for taking the time to complete a review. We hope to see you again! Carolina Griffith

6/10 - 괜찮아요

Charles

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
AC would not shut off, No top sheets on beds
2022년 9월에 2박 숙박함
답변 제공: General Manager 님, 2022년 9월 28일
Dear Charles,Thank you for highlighting some aspects that we can improve. Please know that our team will discuss your comments to ensure that we are providing the most comfortable experience possible. We hope to provide you with a better stay in the future. Kind Regards,Craig A. WatermanGeneral Manager

8/10 - 좋아요

Wendi

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great Snowmass Village Hotel
We had a wonderful family stay! The hotel was very kid friendly (1 & 4). They even received stuffed animals upon arrival. We parked in free parking, which was about 3-minute walk. Otherwise, valet is $50/night. Hotel was gorgeous! Shopping and restaurants on site! The downstairs restaurant did have slow service, and not enough staff. We walked to the the outside deck and gondola took you down to lower level village shopping.
2022년 9월에 1박 숙박함
답변 제공: General Manager 님, 2022년 9월 21일
Thank you for taking the time to share your comments with us. We are thrilled to know that you thoroughly enjoyed your visit and appreciated our family atmosphere, beautiful facilities, and terrific dining and drinking options. It was a pleasure hosting you, and we hope to see you again in the future! Kind Regards,Craig A. WatermanGeneral Manager

4/10 - 별로예요

ERIC 님, COLORADO SPRINGS

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
I've stayed at this property several times and each time I thought "It has to be better than the last time." It never has been better. There is always a loud mechanical system noise in my room. I'm almost always given a room near the pool along with the loud guests who congregate there, this time at 2:00am. This visit, the staff didn't even enquire about my stay as I was checking out. They've apparently lost all concern about guest experience. Worst of all this visit was THE HIGHEST COST I've ever paid for a single night in a hotel anywhere, not just this one.
2022년 9월에 1박 숙박함
답변 제공: General Manager 님, 2022년 9월 9일
Dear Eric,As a repeat guest, your feedback means all the more to us, and we truly regret that you have not enjoyed your visits with us. We always ask our guests to share their concerns while they're still on site, as this will allow us to take action and return them to a comfortable stay. Nevertheless, we will use your feedback to seize all opportunities for improvement. Kind Regards,Craig A. WatermanGeneral Manager

10/10 - 훌륭해요

Michael

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Shuttles for Festival
2022년 9월에 2박 숙박함
답변 제공: General Manager 님, 2022년 9월 9일
Dear Michael,Being a part of your wonderful stay is the greatest compliment, and we are thrilled to hear that you had a great time with us at Viewline Resort Snowmass. Please come back soon for another fantastic experience. Kind Regards,Craig A. WatermanGeneral Manager

10/10 - 훌륭해요

Nicole

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful hotel! Really enjoyed our stay
2022년 8월에 1박 숙박함
답변 제공: Carolina Griffith 님, 2022년 8월 22일
Dear Nicole, Thank you so much for taking the time to write a nice comment, we appreciate your feedback. Please let us know if you are back in the are, we will love to host you again, Regards, Carolina Griffith Director of Front Office

8/10 - 좋아요

Bradley

2022년 7월에 1박 숙박함

6/10 - 괜찮아요

WILLIAM

출장 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 객실의 편안함
Overpriced and Underdeveloped
Small hard beds. Broken ice maker. Loud air conditioning. Small balcony.
2022년 7월에 2박 숙박함
답변 제공: General Manager 님, 2022년 8월 6일
Dear William, Thank you for sharing feedback about your recent stay at our resort. We're sorry our accommodations didn't meet your expectations. Your comments are important to us, and we will use them as we continually work to improve our facility. Given another opportunity, we hope we could host you for the experience you expected.

10/10 - 훌륭해요

Robert

가족 여행
좋아요: 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Clean room, comfortable bed, great bathroom, shower, etc. Friendly staff.
2022년 7월에 1박 숙박함
답변 제공: General Manager 님, 2022년 7월 29일
Dear Robert, It was a joy having you as our guest at Viewline Resort Snowmass. We're so pleased you were impressed with our clean, comfortable accommodations and friendly service while you were here. Thank you very much for taking the time to share your thoughts, and we hope to welcome you back soon.

4/10 - 별로예요

Pierre

좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
2022년 6월에 1박 숙박함

10/10 - 훌륭해요

SAMUEL

2022년 4월에 3박 숙박함