“The room was clean, but I was very disappointed with my stay. The room was a semi-basement room with a shared bathroom, which was not clearly described on the booking platform.
When we arrived, the window was left open. Because it was positioned very high, my husband and I, both in our 70s, could not reach it. The open window affected our sleep and comfort for two nights.
I reported the problem to the service staff on the first day, but they did not resolve it. I also sent two messages to...
“The room was clean, but I was very disappointed with my stay. The room was a semi-basement room with a shared bathroom, which was not clearly described on the booking platform.
When we arrived, the window was left open. Because it was positioned very high, my husband and I, both in our 70s, could not reach it. The open window affected our sleep and comfort for two nights.
I reported the problem to the service staff on the first day, but they did not resolve it. I also sent two messages to...
Ling