Sonin Plaza Tours

Breakfast buffet is excellent The air conditioning in our room was awful

We stayed at Grand Hyatt Incheon about two years ago and had a very positive experience. The hotel was very clean, conveniently located near the airport, and although the property was not new, it was well maintained and showed good attention to detail. We even appreciated small touches such as the Stokke high chair provided for children. For this trip, we considered the newly renovated and reopened Hyatt Place, but ultimately chose Grand Hyatt again because of our previous experience and because we expected the Grand Hyatt to offer a higher overall standard. Unfortunately, this stay was very disappointing. The room looked noticeably old and, more importantly, poorly maintained. The biggest issue was the bedding. None of the bed linens felt fresh, and there was a distinct damp, musty smell, similar to fabric that had been wet and then dried slowly without proper ventilation. It gave us the impression that the bedding had not been refreshed properly, which significantly affected our comfort and confidence in the cleanliness of the room. We understand that an older hotel will naturally show some age, and that was never a problem for us during our previous stay. What was disappointing this time was the apparent decline in maintenance and housekeeping standards. Given the Grand Hyatt positioning, we expected the overall room condition and cleanliness to be clearly above that of a Hyatt Place, especially after having such a good experience here in the past.

Very clean and nice.