Southern Alberta, Alberta hotel rooms at the Coast Hotels

"Room was very clean and perfect. Staff are good. We will stay in future again."

"Decent place"

"We had a good experience at Banff Park Lodge. They are undergoing rennovations, which didn't impact our stay very much. The room itself was spacious and modern. I think there might be some undone improvements at this time (i.e. Countertop at the room entryway), but that didn't affect our experience. I look forward to finer touches in the future, like artwork on the walls and such. We took advantage of the pool and had a drink at the bar. It was nice! There were two issues to note, however. Firstly, the onsite parking requires driving through a tight back alleyway to get to the garage door entry at this time due to construction. The road is not well maintained (i.e. Potholes and bumpy). Secondly, the front desk was messaging us through WhatsApp during the stay. This was very convenient to ask questions and make requests. On check-out day, I received and responded to their reminder about the check-out time, which they also confirmed recieving my reply. However, 1 hour before check-out, we got an aggressive knock on the door to remind us about the check-out time again. It caught us by surprise because of how loud it was, and also felt redundant. Better internal communication could have prevented this and made our experience better, especially at the very end of our otherwise great experience."

"Overall, it was a good experience. The staff were nice and the continental breakfast was very much appreciated. The room was equipped with a mini fridge, microwave, and gas fireplace. Unfortunately, the knob controlling the fireplace broke as soon as I tried using it. Maintenance was prompt to come by and replace the knob but then discovered that it wasn't controlling the fireplace properly so had to turn it off completely. That was a bit disappointing, but we didn't minde since we were only staying for 1 night. The pool and waterslide was one of the main things that attracted us to staying here. However, it was busy and full of people from morning to night, so we were not inclined to take advantage of it."

"Staff were polite and helpful. Very prompt service as well"

"The place needs a really deep clean. Winter is over and the spring cleaning so needed is just not happening. The people are great and truly helpful, and it is a pretty good location on the strip, but it is loud and there were a ton of parties this weekend"

"was good for the price, definitely old, and the sheets felt like plastic"

"Beautiful hotel room and hot tub with a view of the mountains!"

"Our room was very dirty. The fridge had not been cleaned out from previous guests, food stuck on stove and surrounding walls. Blinds in kitchen were filthy. Bathroom door had lotion smeared all over it, mold was present in bathroom around edges. Well looking for a plugin to charge devices we moved a nightstand and there was a lot of dust and toe nail clippings! Bedding skirting was torn & falling off. I will say the beds were comfortable and the kids enjoyed playing in the park."