오하이오 남서부 아파트식 호텔

“It was lovely and convenient. The art gallery was a nice touch. Too bad the pool was closed.”

“Very frustrating! After I reserved through Hotels.com the communication started coming about all of the things they needed, forms filled out, copy of license, a selfie! Lots of add ons, too-if you want early check in, pay $up front in case some little thing goes wrong (or a large deposit). No check in instructions until right before check in when we were given codes and a map, but our room number was not on the map. Spent 45 minutes wondering around looking for the unit. All for a 15 hour stay....

“The check-in process was not user friendly. The sidewalk in front of the property was torn up and had construction tape all around it. We had to wait for 30 minutes or so outside the place before we could get the check in information to be able to get into our room.”