"We stayed two nights and had no housekeeping services for our entire stay. Nobody came to empty trash, bring fresh towels, or make beds during the entire weekend. I'm also not confident of the overall cleanliness of the hotel. The air vent in our room looked like it had not been cleaned in a while. There was a discrepancy in our original booking cost and what we were actually charged. We stayed Friday and Saturday nights. We were billed $399 for Friday night even though it was not a holiday or special event and $229 for Saturday night. That's a $170 difference even though both nights should have been the same weekend rate. The hotel did not respond to my inquiries for clarification. Another small issue - there was never coffee in the coffee machine in the lobby. It was a very disappointing stay, which unfortunately has made me not want to return to a Holiday Inn hotel. The front desk staff was polite and friendly - that was about the only positive of our stay."
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