책상, 무료 WiFi, 침대 시트

익스텐디드 스테이 아메리카 셀렉트 스위트 스프링필드 사우스 여행 후기

2.5 out of 5

이용 후기

6.4
평점 10 - 훌륭해요. 1001개 이용 후기 중 215개" "
평점 8 - 좋아요. 1001개 이용 후기 중 251개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 198개" "
평점 4 - 별로예요. 1001개 이용 후기 중 183개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 154개" "

6.6/10

청결 상태

7.2/10

직원 및 서비스

6.0/10

편의 시설/서비스

6.4/10

숙박 시설 상태 및 시설

7.4/10

친환경

이용 후기

8/10 - 좋아요

Amanda

연인과의 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스
Alot of "congregating" outside of the hotel. But, it is in a great location, the staff is super friendly, and the prices are reasonable.
2024년 4월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 5월 5일
Dear Amanda, Thank you for your feedback! We are glad you appreciated Extended Stay America's convenient location and friendly staff and found value in us. We strive to provide a comfortable experience for all guests. Your comments are valued, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

2/10 - 너무 별로예요

Traci

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Smelled so bad we couldn't stay
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 4월 2일
Dear Traci, Thank you for being our guest. We extend our sincere apologies for not delivering the level of clean and fresh accommodations that we promised. Your experience has been promptly brought to the attention of our housekeeping team for a thorough review and necessary action. We are committed to regaining your trust and hope for the opportunity to provide you with the exceptional experience you rightfully deserve.Sincerely,Hotel Management

10/10 - 훌륭해요

Charles 님, Alvarado

단체 여행
좋아요: 청결 상태, 직원 및 서비스
Nice area, close to highwat
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Shaylyn

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Very nice! Very kind host!
2024년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 3월 16일
Dear Shaylyn, Thank you for your kind words! We are thrilled you had a pleasant experience with our host at Extended Stay America. Our priority is providing exceptional hospitality, and we are delighted you felt welcomed during your stay. We hope to have the pleasure of hosting you again in the future.Sincerely,Hotel Management

2/10 - 너무 별로예요

Ryan

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Rebecca

2024년 2월에 1박 숙박함

8/10 - 좋아요

Jim

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
You can hear people talking
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Brady

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Rachel

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good hotel for a good price
2024년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 9일
Dear Rachel, We're delighted to hear that Extended Stay America provided an excellent hotel experience at a reasonable price! Thank you for choosing us and for sharing your positive feedback. We strive to offer value and comfort to our guests. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

10/10 - 훌륭해요

nikkie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
i love how quiet and dark it is.
2023년 12월에 1박 숙박함
답변 제공: Hotel Management 님, 2024년 1월 14일
Dear Nikkie, We're delighted to hear you enjoyed the quiet and dark ambiance at Extended Stay America! Your comfort is our priority, and we appreciate your positive feedback. If there's anything else you'd like to share or if there are specific ways we can enhance your experience, please let us know. We look forward to hosting you again.Sincerely,Hotel Management

10/10 - 훌륭해요

Matt

2023년 11월에 1박 숙박함

8/10 - 좋아요

Brandon

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 2박 숙박함

4/10 - 별로예요

실제 이용하신 고객

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Charged extra $27 for dog at check in
When I went to check in, the employee told me there was an extra $27 fee for our dog. This fee was not disclosed at the time the reservation was made. She said the owner of the hotel doesn’t mention it on hotels.com because so few hotels in Springfield take dogs so they can charge whatever they want at check in and people will have to pay it. I have stayed here before and the fee was much less. I’ll never stay here again for this reason, and because the public areas of the hotel are very dirty.
2023년 11월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 11월 4일
Dear Guest, Please accept our sincere apologies for the inconvenience you experienced during your stay, especially regarding the unexpected pet fee upon check-in. We will ensure that our policies are clearly communicated through all booking channels to prevent any surprises for our guests. Additionally, we will share your concerns regarding the cleanliness issue in our public areas with our housekeeping team to rectify them promptly. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Sincerely,Hotel Management

10/10 - 훌륭해요

Allison

2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Lloyd

별로예요: 직원 및 서비스
2023년 10월에 1박 숙박함

2/10 - 너무 별로예요

Timothy

별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

Kristen

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 10월에 1박 숙박함

10/10 - 훌륭해요

John

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Tempted to have an EXTENDED STAY
I believe it was sound proof - very busy but quiet. Room had full size refrigerator with freeze, Actual small kitchen with electric range and sink. Need to bring your own cookware/utensils. Also a microwave. Would stay there again.
2023년 9월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 9월 21일
Dear John, Thank you for the kind review. It is always a pleasure to read from our guests. Our staff works hard to deliver outstanding service and clean, comfortable accommodations, and we value your compliments. We appreciate you saying we will now be your hotel of choice whenever you are in the area. Thank you for choosing Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management

8/10 - 좋아요

Robert

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Just okay
Helpful friendly night staff. Easy parking and access to room. Clean, comfortable room with limited amenities. Easy to control heating/air-conditioner. It appears this area considers "Breakfast" one coffee urn one hot water urn and small muffins and or granola bars, with no tables, chairs, or even counter space to place your items on.
2023년 8월에 1박 숙박함

10/10 - 훌륭해요

Brian

2023년 8월에 2박 숙박함

10/10 - 훌륭해요

Steven

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 8월에 1박 숙박함

6/10 - 괜찮아요

DELAINE

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Lance, who checked me in, was excellent. He should be considered a true travel industry professional. The room surprised me with no supplies that one would expect in an long-term property. Not even a plate, fork or anything. One complaint is the towels were thin and tiny. But for my purposes it worked out ok.
2023년 7월에 5박 숙박함
답변 제공: Hotel Management 님, 2023년 8월 1일
Dear DELAINE, Thank you for the feedback about your stay at our hotel. We appreciate you mentioning our friendly, helpful associate Lance, we will enjoy sharing these remarks with everyone. We strive to provide our guests with all the comforts of home; therefore, we are disappointed to hear we did not meet your expectations. Your comments will help us as we continually improve our amenities. We appreciate you being our guest and hope you will stay with us again in the future.Sincerely,Hotel Management

2/10 - 너무 별로예요

Ashley

아이를 동반한 가족 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This was the worst service I have EVER received at a hotel. Upon arrival, I was told our room and several others, had water damage. During the process to figure out our room, which I prepaid for, the front desk employee, Ambrose, was rude, cursing, refusing to let me speak to management or provide me with their information, and escalated to threatening me and ultimately abandoning the desk and refusing to give us the rooms she originally said she could accommodate us with. The police had to be called so we could initiate a refund. During this process, the hotel has a recording all of it unfolding. It was very dirty in the lobby and we were told they do not offer a full breakfast, which is in the description, only breakfast bars. I would not recommend this property to my worst enemy.
2023년 7월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 7월 9일
Dear Ashley, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

6/10 - 괜찮아요

Michael

2023년 6월에 1박 숙박함

4/10 - 별로예요

Carl

가족 여행
별로예요: 객실의 편안함
If you like a really firm bed this is your please. I think I would have sleeped better on the chair in the room. Should have been a $60 dollar hotel
2023년 6월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 20일
Dear Carl, Thank you for taking the time to write a review regarding your recent stay with us. Please accept our apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. Please be assured we will address this with the concerned for improvement, and we hope you give us another opportunity to meet your expectations on your next stay. Sincerely,Hotel Management

6/10 - 괜찮아요

Corinna

출장 여행
좋아요: 청결 상태, 직원 및 서비스
The room I stayed in smelled like cheap perfume. I had to open the windows to try to air the room out. When I tried to close the window one of them would not shut. When I was looking for a parking spot I drive around the back of the property, which was not well lit, and witnessed someone in the act of shooting up drugs of some sort. There was no water pressure and the hot water went in and out.
2023년 6월에 4박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 19일
Dear Corinna, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.Sincerely,Hotel Management

2/10 - 너무 별로예요

실제 이용하신 고객

단체 여행
별로예요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
This is a bad chain of hotels.
Booked through hotels.com ($125 on a Wednesday night). Reception had us wait another 20 minutes for our room “so it could get through the system”. No ice machine. Bathrooms used this material with a finish that looks like boogers are smeared all over it. I suspect they use this is so cleaning gets to be less than thorough. Beds were springy. On top of that, I’ve got an additional $103 charge from the hotel itself on my card. Called, no manager on duty to help me out. Stayed in another one of these (total coincidence) the next night and it was also terrible.
2023년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 6월 14일
Dear Guest, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will allow us to provide you with the flawless stay you deserve on a future visit.Sincerely,Hotel Management

10/10 - 훌륭해요

Susan

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It isn't fancy by any means but it did the purpose I needed it for. Staff was exceptional!
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 31일
Dear Susan, Thank you for your feedback on your stay at Extended Stay America. We're glad we met your needs, and our staff made a positive impact. Let us know if we can do anything to improve your future stays. We look forward to welcoming you back.Sincerely,Hotel Management

10/10 - 훌륭해요

Earl

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 5월에 1박 숙박함

6/10 - 괜찮아요

beth

출장 여행
별로예요: 숙박 시설 상태 및 시설
I missed the hot breakfasts and gyms the other hotels have. A tiny kitchen was not worth it.
2023년 5월에 3박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 22일
Dear Beth, Thank you for sharing your review and details about your recent stay. We are glad you had a pleasant time here. However, our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We offer grab-and-go breakfast along with a fully equipped kitchen. Also, we are sorry for the disappointment with not having a gym as per your expectations. Your concerns are valuable and always taken seriously to improve our service. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

10/10 - 훌륭해요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Overall 💯💯
2023년 5월에 2박 숙박함

10/10 - 훌륭해요

Destiny

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Only stayed for a day but it was nice, quiet and clean! Can’t ask for more!
2023년 5월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 5월 5일
Dear Destiny, Thank you for taking the time to share your positive experience at Extended Stay America. We're thrilled to hear that your stay was lovely, quiet, and clean and that you had a great time during your short visit. We appreciate your business and hope to have the pleasure of welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management

10/10 - 훌륭해요

Terry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 4월에 1박 숙박함

6/10 - 괜찮아요

Deborah

좋아요: 숙박 시설 상태 및 시설, 객실의 편안함
별로예요: 청결 상태
2023년 4월에 4박 숙박함

10/10 - 훌륭해요

Terry

2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Terry

2023년 4월에 1박 숙박함

10/10 - 훌륭해요

Julie

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was in a great and convenient location. The staff was very helpful.
2023년 3월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 4월 1일
Dear Julie, Thanks for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We hope you will stay with us again the next time you visit Springfield. Sincerely,Hotel Management

6/10 - 괜찮아요

Ken

좋아요: 청결 상태
별로예요: 숙박 시설 상태 및 시설
Property is very old and needs upgrades. Bathroom fixtures are very old and sad. Had to change rooms once because bathroom sink would not drain due to being old and broken. Room was clean but remind me of an inner city rental.
2023년 1월에 1박 숙박함
답변 제공: Hotel Management 님, 2023년 1월 19일
Dear Ken, Thank you for posting a review of your recent stay. We are genuinely sorry for not meeting your expectations. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will be sure to pass along this feedback. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

10/10 - 훌륭해요

Allison Faith

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
cute!! adorable
a perfect hotel!!! I highly recommend this hotel.
2022년 9월에 2박 숙박함
답변 제공: Hotel Management 님, 2023년 1월 18일
Dear Allison, Thank you for being our guest and for your excellent feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate your noticing our efforts. We hope you will visit again the next time you are in the area. Sincerely,Hotel Management

8/10 - 좋아요

Richard 님, Geneseo

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Will stay in ESA again.
2022년 11월에 3박 숙박함

4/10 - 별로예요

Taylor-Parish

아이를 동반한 가족 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property was clean and there is no carpet do is nice for pet friendly but the sheets were so HARD i thought i was going to run skin off! Not the best for sleeping with an 8 month old
답변 제공: Hotel Management 님, 2022년 11월 6일
Dear Taylor, thank you for taking the time to share your experience with us. Our objective is to create lasting memories for our guests; therefore, we are sorry that we did not meet your expectations. If your visit is not going as expected, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns as we want to create great experiences for all of our guests. We hope you give us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

10/10 - 훌륭해요

Terry

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Great service
2022년 10월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 10월 26일
Dear Terry, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to read that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

10/10 - 훌륭해요

Joseph

2022년 9월에 2박 숙박함

8/10 - 좋아요

William

2022년 9월에 1박 숙박함

10/10 - 훌륭해요

Johnni

2022년 9월에 2박 숙박함

6/10 - 괜찮아요

Ed

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스
A little pricey for the condition.
2022년 7월에 2박 숙박함
답변 제공: Hotel Management 님, 2022년 7월 18일
Dear Ed, thank you for taking the time to post a review of your time with us. We were disappointed to read that our accommodations did not provide the value you hoped for. We make every effort to ensure our rates are competitive with like hotels in our area, and we strive to deliver the accommodations, service, and amenities our guests enjoy. As an extended stay hotel, we offer affordable nightly rates, budget weekly rates, and discount long-term rates. We appreciate you being our guest and hope you will stay with us again whenever you return to this area. Sincerely, Hotel Management

10/10 - 훌륭해요

Lori

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Good value for the cost
2022년 6월에 4박 숙박함
답변 제공: Hotel Management 님, 2022년 7월 8일
Lori, thank you for sharing your review of Extended Stay America. We are delighted your stay with us was enjoyable and that you found us to be of great value. It was a pleasure having you as our guest, and we look forward to seeing you again soon. Sincerely, Hotel Management

6/10 - 괜찮아요

Christine

가족 여행
좋아요: 청결 상태, 직원 및 서비스
The staff was wonderfully friendly and helpful. The room was very large. We were disappointed in the breakfast that was offered. It was only granola bars, muffins and oatmeal. There was no fruit or even cereal. We were also disappointed in the air conditioning. The temperature in our room was very inconsistent and the humidity was awful. Our towels didn't dry from one day to the next.
2022년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 6월 30일
Christine, we appreciate you taking the time to review your recent stay at our hotel. We hope you will accept our apologies for the issues you had with the air-conditioning unit in your room and for the inconvenience as we worked to correct those problems. We are continually striving to improve our services, and we appreciate your feedback. Also, we are sorry for the disappointment you had with our grab-and-go breakfast. We are grateful for your patience, and we hope you will come back for the perfect visit you deserve on your next to the area. Sincerely, Hotel Management

6/10 - 괜찮아요

Toby

가족 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스, 편의 시설/서비스
The hotel clerk for evening was not behind desk but rather outside smoking we had to wait until he was finish
2022년 6월에 1박 숙박함
답변 제공: Hotel Management 님, 2022년 6월 18일
Toby, thank you for being our guest. We apologize for the unpleasant service you received from our front desk staff and the inconvenience this caused. Your feedback will be used to improve our services, and we appreciate your patience. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Management

2/10 - 너무 별로예요

Ella

2022년 5월에 1박 숙박함