Dear Tanya, Thank you for taking the time to share your detailed feedback from your recent stay. While we're pleased you found the property well-maintained and our staff friendly, we sincerely apologize for not meeting your expectations regarding our complimentary grab-and-go breakfast. Your feedback is invaluable, and we'll consider it for future enhancements. Additionally, as an extended stay property, kitchenware is available at the front desk upon request for guests' convenience. Furthermore, we understand your concerns about the bed size and bathroom functionality and will use them to improve our offerings. We hope to welcome you back and provide a more enjoyable stay in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management

Dear Amanda, Thank you for your feedback! We are glad you appreciated Extended Stay America's convenient location and friendly staff and found value in us. We strive to provide a comfortable experience for all guests. Your comments are valued, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

Dear Traci, Thank you for being our guest. We extend our sincere apologies for not delivering the level of clean and fresh accommodations that we promised. Your experience has been promptly brought to the attention of our housekeeping team for a thorough review and necessary action. We are committed to regaining your trust and hope for the opportunity to provide you with the exceptional experience you rightfully deserve.Sincerely,Hotel Management

Dear Shaylyn, Thank you for your kind words! We are thrilled you had a pleasant experience with our host at Extended Stay America. Our priority is providing exceptional hospitality, and we are delighted you felt welcomed during your stay. We hope to have the pleasure of hosting you again in the future.Sincerely,Hotel Management

Dear Rachel, We're delighted to hear that Extended Stay America provided an excellent hotel experience at a reasonable price! Thank you for choosing us and for sharing your positive feedback. We strive to offer value and comfort to our guests. We look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

Dear Nikkie, We're delighted to hear you enjoyed the quiet and dark ambiance at Extended Stay America! Your comfort is our priority, and we appreciate your positive feedback. If there's anything else you'd like to share or if there are specific ways we can enhance your experience, please let us know. We look forward to hosting you again.Sincerely,Hotel Management

Dear Guest, Please accept our sincere apologies for the inconvenience you experienced during your stay, especially regarding the unexpected pet fee upon check-in. We will ensure that our policies are clearly communicated through all booking channels to prevent any surprises for our guests. Additionally, we will share your concerns regarding the cleanliness issue in our public areas with our housekeeping team to rectify them promptly. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.Sincerely,Hotel Management

Dear John, Thank you for the kind review. It is always a pleasure to read from our guests. Our staff works hard to deliver outstanding service and clean, comfortable accommodations, and we value your compliments. We appreciate you saying we will now be your hotel of choice whenever you are in the area. Thank you for choosing Extended Stay America; we look forward to seeing you soon.Sincerely,Hotel Management

Dear DELAINE, Thank you for the feedback about your stay at our hotel. We appreciate you mentioning our friendly, helpful associate Lance, we will enjoy sharing these remarks with everyone. We strive to provide our guests with all the comforts of home; therefore, we are disappointed to hear we did not meet your expectations. Your comments will help us as we continually improve our amenities. We appreciate you being our guest and hope you will stay with us again in the future.Sincerely,Hotel Management

Dear Ashley, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Carl, Thank you for taking the time to write a review regarding your recent stay with us. Please accept our apologies for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. Please be assured we will address this with the concerned for improvement, and we hope you give us another opportunity to meet your expectations on your next stay. Sincerely,Hotel Management

Dear Corinna, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will take the necessary steps to ensure the issues you described do not occur.Sincerely,Hotel Management

Dear Guest, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We assure you that what you experienced is unacceptable by our standards, and we will address this with the concerned team for improvement. Thank you again for your candid feedback, as this helps us to improve the experience for future guests. We hope you will allow us to provide you with the flawless stay you deserve on a future visit.Sincerely,Hotel Management

Dear Susan, Thank you for your feedback on your stay at Extended Stay America. We're glad we met your needs, and our staff made a positive impact. Let us know if we can do anything to improve your future stays. We look forward to welcoming you back.Sincerely,Hotel Management

Dear Beth, Thank you for sharing your review and details about your recent stay. We are glad you had a pleasant time here. However, our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We offer grab-and-go breakfast along with a fully equipped kitchen. Also, we are sorry for the disappointment with not having a gym as per your expectations. Your concerns are valuable and always taken seriously to improve our service. Please stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management

Dear Destiny, Thank you for taking the time to share your positive experience at Extended Stay America. We're thrilled to hear that your stay was lovely, quiet, and clean and that you had a great time during your short visit. We appreciate your business and hope to have the pleasure of welcoming you back for another enjoyable stay soon!Sincerely,Hotel Management

Dear Julie, Thanks for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to hear our guests notice and appreciate their efforts. We hope you will stay with us again the next time you visit Springfield. Sincerely,Hotel Management

Dear Ken, Thank you for posting a review of your recent stay. We are genuinely sorry for not meeting your expectations. Our team conducts routine maintenance throughout the hotel on a regular structured program basis, and we will be sure to pass along this feedback. Thank you for being so patient, and we hope you will consider giving our hotel another chance so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Allison, Thank you for being our guest and for your excellent feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate your noticing our efforts. We hope you will visit again the next time you are in the area. Sincerely,Hotel Management

Dear Taylor, thank you for taking the time to share your experience with us. Our objective is to create lasting memories for our guests; therefore, we are sorry that we did not meet your expectations. If your visit is not going as expected, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns as we want to create great experiences for all of our guests. We hope you give us another chance to provide you with the exceptional stay you deserve.Sincerely,Hotel Management

Dear Terry, thank you for posting such kind comments about our hotel, especially about our staff. We make every effort to provide service above and beyond your expectations, so we are pleased to read that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management

Dear Ed, thank you for taking the time to post a review of your time with us. We were disappointed to read that our accommodations did not provide the value you hoped for. We make every effort to ensure our rates are competitive with like hotels in our area, and we strive to deliver the accommodations, service, and amenities our guests enjoy. As an extended stay hotel, we offer affordable nightly rates, budget weekly rates, and discount long-term rates. We appreciate you being our guest and hope you will stay with us again whenever you return to this area. Sincerely, Hotel Management