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카사 모니카 리조트 & 스파, 오토그래프 콜렉션 여행 후기

4 out of 5
카사 모니카 리조트 & 스파, 오토그래프 콜렉션
95 Cordova St, St. Augustine, FL

이용 후기

8.8

훌륭해요

평점 10 - 훌륭해요. 1001개 이용 후기 중 629개" "
평점 8 - 좋아요. 1001개 이용 후기 중 203개" "
평점 6 - 괜찮아요. 1001개 이용 후기 중 96개" "
평점 4 - 별로예요. 1001개 이용 후기 중 40개" "
평점 2 - 너무 별로예요. 1001개 이용 후기 중 33개" "

9.2/10

청결 상태

9.0/10

직원 및 서비스

8.4/10

편의 시설/서비스

8.8/10

숙박 시설 상태 및 시설

8.6/10

친환경

이용 후기

10/10 - 훌륭해요

George and Linda

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property! In the heart of the Historic district. Could walk to attractions, restaurants, historical sites.
2024년 4월에 5박 숙박함
답변 제공: Lori- Front Desk Manager 님, 2024년 4월 20일
Thank you for staying with us George and Linda! We look forward to the opportunity to welcome you back again soon.

10/10 - 훌륭해요

Stylianos

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Hotel is beautiful and the staff makes it so easy to check in and relax. They made you feel special and at ease. The valet staff was excellent. The room was beautiful and has a castle feel.
2024년 3월에 1박 숙박함
답변 제공: Lori- Front Desk Manager 님, 2024년 4월 14일
Thank you Stylianos for this wonderful 5 out of 5 review of your stay with us at Casa Monica Resort and Spa! I am thrilled you felt relaxed, special and at ease! We are eager to welcome you back!

10/10 - 훌륭해요

melinda

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함
답변 제공: Lori- Front Desk Manager 님, 2024년 4월 6일
Thank you Melinda! We are thrilled you enjoyed your stay with us!

10/10 - 훌륭해요

Virginia 님, Oldsmar

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
A step back in time! This historical, luxury hotel is a wonderful place to journey back in to the past. The architecture, design, and artwork make it a special place. Rooms are a very generous size! The Starbucks off the lobby was a bonus!
2024년 3월에 2박 숙박함
답변 제공: Lori- Front Desk Manager 님, 2024년 4월 6일
Thank you for staying with us Virginia and we appreciate you taking the time to provide us with your feedback. We are thrilled you enjoyed your stay with us!

6/10 - 괜찮아요

Christopher

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property and really hard to say anything bad; but it was very expensive for the room.
2024년 3월에 1박 숙박함
답변 제공: Lori- Front Desk Manager 님, 2024년 4월 6일
Thank you for staying with us Christoper. We appreciate your feedback and look forward to an opportunity to welcome you back again soon!

10/10 - 훌륭해요

Joe

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful, historic property Convenient to most attractions Courtesy transportation to their beach club
2024년 3월에 2박 숙박함
답변 제공: Lori- Front Desk Manager 님, 2024년 4월 1일
Hello Joe! Thank you so much for choosing to stay with us at Casa Monica Resort and Spa. We are delighted you enjoyed your stay with us and look forward to the opportunity to welcome you back again.

10/10 - 훌륭해요

Alison

2024년 3월에 3박 숙박함
답변 제공: Lori- Front Desk Manager 님, 2024년 4월 20일
Dear Alison! Thank you for choosing to stay with us at Casa Monica Resort and Spa. We are thrilled you had a 5 out of 5 experience with us!

10/10 - 훌륭해요

Lauren

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Lori Morita 님, 2024년 3월 24일
Thank you Lauren! We are delighted you enjoyed your stay at Casa Monica Resort and Spa and we look forward to seeing you again soon.

6/10 - 괜찮아요

Viktoria

가족 여행
They advertised a beautiful swimming pool with a ocean view which is why we booked with them. Turns out the pool and view pictured was NOT from the hotel rather from a beach club that belongs to the hotel which is 2 miles away. This is misleading advertisement, I don’t think it’s a good business practice and I don’t know how they get away with that.
2024년 3월에 1박 숙박함
답변 제공: Lori Morita 님, 2024년 3월 24일
Hello Viktoria! Thank you for staying with us and letting us know your feedback. We appreciate your time in doing so and would like to apologize if you felt misled with the pool offerings. The Seranata Beach Club offers our guests the opportunity to be at the beach at a private club as we are located in the heart of downtown St. Augustine. We offer this in addition to our pool and jacuzzi on the rooftop of the second floor here on property. Thank you again for your feedback. Please do let me know if your travels bring you back to Casa Monica. Kind Regards,

10/10 - 훌륭해요

Maria

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The property is beautiful. Rooms are clean, the bedding is perfect for a restful nigHT
2024년 3월에 1박 숙박함
답변 제공: Lori- Front Desk Manager 님, 2024년 3월 15일
Thank you, Maria! We are so happy to hear you enjoyed your stay with us and had a restful night. We look forward to welcoming you back again soon.

10/10 - 훌륭해요

Hans

2024년 2월에 1박 숙박함
답변 제공: Lori Morita 님, 2024년 3월 24일
Thank you, Hans! We are thrilled to hear you loved your experience with us at Casa Monica Resort and Spa.

6/10 - 괜찮아요

Mark

연인과의 여행
좋아요: 직원 및 서비스
My wife and I could not wait to stay at this historic hotel. Although it was $700 a night, we wanted to treat ourselves. We stayed two nights with a noisy air conditioner that made you wonder if that was mold or just dirt hanging on it. We went out for the day anticipating maid service with fresh white towels only to discover that we did not receive room service. We hurried to find a maid to get fresh towels, etc. She was helpful and kind. The bed alone had a red velvet headboard with two intimidating body mark impressions left from prior guests. The room definitely could use remodeling. Remember, we paid $700 a night for what we would describe as a three star rated hotel. It was immensely disappointing! One plus for the hotel was that the staff was very helpful and nice.
2024년 2월에 2박 숙박함
답변 제공: Lori- Front Desk Manager 님, 2024년 2월 25일
Thank you for staying with us Mark and we appreciate you taking the time to share your feedback. I would like to apologize for the air conditioner noise in your room and your lack of housekeeping services during your stay. I am happy to hear the housekeeper and team here were helpful and kind. I will be sure to share your positive comments as well. Thank you again for sharing your experience with us so that we can make the necessary improvements. If your travels do bring you back, please let me know so that I can ensure a wonderful stay with us. Kind Regards,

10/10 - 훌륭해요

KEVIN

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 3박 숙박함
답변 제공: Lori- Front Desk Manager 님, 2024년 2월 26일
Thank you Kevin! We look forward to welcoming you back to Casa Monica Resort and Spa again soon!

6/10 - 괜찮아요

Sondra

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 2월에 2박 숙박함
답변 제공: Lori Morita 님, 2024년 2월 13일
Thank you Sondra! Hope we see you again soon!

10/10 - 훌륭해요

Judith

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in easy and inviting. Lovely all around. Pool exceptional and continental breakfast perfect.
2024년 2월에 1박 숙박함
답변 제공: Lori Morita 님, 2024년 2월 13일
Thank you Judith! It is wonderful to hear that you enjoyed your stay.

10/10 - 훌륭해요

Amanda 님, Palm Coast

연인과의 여행, 반려동물 동반 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The lobby area is captivating with beautifully eclectic art. We were greeted quickly and offered a welcome cup of champagne. All of the staff we encountered were friendly, from valet to the front desk to the bartender. We only stayed one night and it was a splurge for us, but well worth it since you're centrally located to all that St. Augustine has to offer - good restaurants, fun bars, museums, boutique shops, the fort, and more - also we were traveling with our pup and the Casa Monica is pet friendly! We had a wonderful stay in a clean room with a comfortable bed. We ordered a couple desserts in the evening and both were delicious! If we come through St. Augustine again, we will definitely consider this place again for our stay.
2023년 12월에 1박 숙박함
답변 제공: Lori Morita 님, 2024년 2월 13일
Thank you Amanda! We are delighted you enjoyed your stay at Casa Monica Resort and Spa. We look forward to the opportunity to welcome you back again soon.

8/10 - 좋아요

Marc

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
We stayed 3 nights. The hotel is perfectly located and near the old town, Flagler University, shopping, dining, etc. Very convenient for sure. The restaurant in the hotel was surprisingly VERY good (spoiler alert - save room for the bread pudding desert!). Bar was equally good and welcoming, lobby was comfortable and inviting. The hotel itself is nice - not great but not bad either. Kind of almost what you would expect for an Autograph level Marriot. Could use updating though. Pool and hottub worked well and while in need of tile and coping repair, nothing major. The staff were courteous and helpful for the most part (though the car~valet stood there watching me empty the car and didn't do anything) but otherwise all staff were great. Check in was a breeze as was checkout. Our only complaint was the room decor. I get that the 'theme' is old world Spain, but - well - ugh. Our room itself was spacious though the settee had an odd stain (actually 2) that still haunts me, and the crushed red velvet headboard was dusty (and dare I say, passe). The bedside lamp cords were strung in a way that exposed them to the mattress surface and could not be tucked away, the sheets were meh and the bathroom in need of a plumber (sink clogged, slow drains, lousy pressure). They need updating. No microwave, but at least a drip coffee maker for the first cup of the day. Walls were thin and one night we did hear immense amounts of loud noises from next door until almost midnight.
2024년 1월에 3박 숙박함
답변 제공: Lori Morita 님, 2024년 2월 13일
Thank you for staying with us Marc, we appreciate your feedback. So happy to hear you enjoyed your stay, the restaurant and the location. I will share your feedback with the Valet Manager so that we can address the experience you had at check in. Thank you again for taking the time to complete a review. We look forward to an opportunity to welcome you back again one day soon.

10/10 - 훌륭해요

William

2024년 1월에 2박 숙박함
답변 제공: Lori Morita 님, 2024년 3월 24일
Thank you for your 5 out of 5 rating! I hope we have the opportunity to welcome you back again soon.

10/10 - 훌륭해요

FRANCIS

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Have stayed here before. On this trip I liked everything except for the height of the toilet in the bathroom. It was designed for a very short person or a very small child. This did not occur on previous visit.
2024년 1월에 3박 숙박함
답변 제공: Lori Morita 님, 2024년 2월 13일
Thank you for staying us Francis! We appreciate your feedback and hope to have an opportunity to see you again.

8/10 - 좋아요

sandra

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
great location, lovely staff, bar man Rona is terrific knows his wines and made this solo traveler feel very welcome. Hotel room needs updating and bathroom, too ( a few loose hairs in "clean tub", needs a closer white glove touch)
2024년 1월에 4박 숙박함
답변 제공: Lori Morita 님, 2024년 2월 13일
Thank you for staying with us Sandra! We will be sure to share your positive feedback with Rona.

10/10 - 훌륭해요

Farah 님, HOMESTEAD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
This hotel is in the historic district's center, making it very convenient to walk to many of the city's attractions. It's a beautiful hotel and the most courteous staff. It is a little expensive, but you pay for the commodity, location, and first-star service.
2024년 1월에 2박 숙박함
답변 제공: Lori Morita 님, 2024년 2월 13일
Thank you for your 5 out of 5 review. We appreciate your feedback and are thrilled you enjoyed your stay and first class service.

10/10 - 훌륭해요

Marlene

연인과의 여행
Beautiful hotel!! Greeted with a glass of Champaign upon arrival. Class act!
2024년 1월에 1박 숙박함
답변 제공: Lori Morita 님, 2024년 2월 13일
Thank you for your review Marlene. We are delighted you enjoyed your time at Casa Monica Resort and Spa and we look forward to your return. We will have the champagne chilled for you.

10/10 - 훌륭해요

Kristen

2024년 1월에 1박 숙박함
답변 제공: Lori Morita 님, 2024년 2월 13일
Thank you for your 5 out of 5 review Kristen! Hope to welcome you back again soon.

10/10 - 훌륭해요

Gary

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Lori Morita 님, 2024년 2월 13일
Thank you Gary, we look forward to the opportunity to welcome you back again soon.

10/10 - 훌륭해요

Timmy

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Lori Morita 님, 2024년 2월 13일
Thank you, Timmy, we look forward to the opportunity to welcome you back again soon.

10/10 - 훌륭해요

Stephanie

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 2박 숙박함
답변 제공: Lori Morita 님, 2024년 2월 13일
Thank you Stephanie, hope to see you again soon!

10/10 - 훌륭해요

Carlos

2024년 1월에 2박 숙박함
답변 제공: Lori Morita 님, 2024년 2월 13일
Thank you Carlos, hope to welcome you back again soon.

10/10 - 훌륭해요

Miguel

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 3박 숙박함
답변 제공: Lori Morita 님, 2024년 2월 13일
Thank you Miguel for your feedback! We are so happy you enjoyed your stay.

10/10 - 훌륭해요

Thomas

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함
답변 제공: Lori Morita 님, 2024년 2월 13일
Thank you, Thomas! We appreciate your feedback and look forward to seeing you again soon.

10/10 - 훌륭해요

Armando

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Lori- Front Desk Manager 님, 2024년 2월 13일
Thank you for the 10 out of 10 Armado! We are thrilled you loved Casa Monica Resort and Beach Club. We look forward to welcoming you back again soon.

10/10 - 훌륭해요

실제 이용하신 고객

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 1박 숙박함
답변 제공: Lori Morita 님, 2024년 2월 13일
Thank you for the 10 out of 10!

6/10 - 괜찮아요

실제 이용하신 고객

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함
답변 제공: Lori Morita 님, 2024년 2월 13일
Thank you for staying with us. We hope to welcome you back again one day soon.

2/10 - 너무 별로예요

Armando

가족 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Did not meet my expectations at all! - never staying here again. Overrated and costly.
2023년 12월에 3박 숙박함
답변 제공: Lori Morita 님, 2024년 1월 2일
Hello Armando, thank you for staying with us and taking the time to provide your feedback. I am sorry to hear that we fell short of meeting expectations. If your travels do bring you back, please reach out to me directly so that I can ensure you have a wonderful experience.

10/10 - 훌륭해요

Lise

2023년 12월에 3박 숙박함
답변 제공: Lori Morita 님, 2024년 1월 2일
Thank you Lise for this 5 out of 5 rating. We are thrilled you enjoyed your stay and we look forward to the opportunity to welcome you back again soon.

4/10 - 별로예요

Tom

가족 여행
별로예요: 직원 및 서비스, 숙박 시설 상태 및 시설
We checked in at 4:00 and our room wasn’t ready. They checked our luggage but left it by the side of the counter. It was very busy with not just guest but tourist. Anyone could have taken our luggage. So, my son sat with the luggage beside the counter(weird). I finally asked to be put in a room at 5:00. It was frustrating because we were tired. We got in around 5:30. The rooms are way out dated!! The smell was terrible and my eyes were itching. I have allergies and I love that they are pet friendly but I think they should have designated rooms for people that have allergies to animals. The bathroom was terrible. We took luke warm/cold showers daily. I also found white powder around the bathroom door our last day. It looked like they had pulled the carpet up and put pesticides down??? It was convenient but the price we paid due to the holidays…just wasn’t worth it. I’ve stayed at many Kessler properties and was really taken back by how terrible the rooms(we had 2) were. The restaurant was really pretty but food was mediocre(we had breakfast). It was disappointing but nothing we could do. Definitely, won’t be going back.
2023년 12월에 2박 숙박함
답변 제공: Lori Morita 님, 2024년 1월 2일
Thank you for staying with us Tom and for taking the time to share your feedback. I apologize that we were not able to get you checked in quickly upon your arrival and that we did not immediately place your luggage in our bell storage. I would love to speak with you further if you would like to reach out to me. I would love an opportunity to provide you with a different and wonderful experience.

8/10 - 좋아요

Monica

2023년 12월에 1박 숙박함
답변 제공: Lori Morita 님, 2024년 1월 2일
Thank you Monica, hope to see you again soon!

10/10 - 훌륭해요

Kristi

가족 여행
2023년 12월에 1박 숙박함
답변 제공: Lori Morita 님, 2024년 1월 2일
Hello Kristi! Thank you for staying with us and sharing your positive review.

10/10 - 훌륭해요

Monica

아이를 동반한 가족 여행
좋아요: 편의 시설/서비스
2023년 12월에 1박 숙박함
답변 제공: Lori Morita 님, 2023년 12월 24일
Thank you for staying with us Monica! We appreciate you and this 5 out of 5 review very much. Look foward to welcoming you back again soon!

10/10 - 훌륭해요

Francisco

좋아요: 청결 상태, 직원 및 서비스
Beautiful place to stay
2023년 12월에 2박 숙박함
답변 제공: Lori Morita 님, 2024년 1월 2일
Thank you Francisco, hope to see you again soon!

8/10 - 좋아요

Otto

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 12월에 2박 숙박함
답변 제공: Lori Morita 님, 2023년 12월 24일
Thank you for staying with us Otto, hope we have an opportunity to welcome you back again soon.

8/10 - 좋아요

James

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 객실의 편안함
Rooms need an update
This hotel is in need of a makeover. Rooms were super clean, but felt like they were stuck in the ‘80s. We ate the first night in the bar and the food was just OK. We had to send back 2 dishes. That was a disappointment, especially for what they charge. Service was excellent, from the front desk to the valet guys.
2023년 12월에 3박 숙박함
답변 제공: Lori Morita 님, 2023년 12월 24일
Thank you for staying with us James. We appreciate your feedback, and I am so sorry for your experience in the bar. I will share your experience with our Food and Beverage leaders. We do have a room renovation in the plans soon and I hope we will have an opportunity to welcome you back to see it. It is wonderful to hear that the service was excellent throughout the resort. Thank you again for staying at Casa Monica Resort and Spa.

4/10 - 별로예요

Cynthia

2023년 12월에 3박 숙박함
답변 제공: Lori Morita 님, 2024년 2월 13일
Hello Cynthia, thank you staying with us and taking the time to share your feedback.

8/10 - 좋아요

Bernadette 님, Mount Sinai

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 2박 숙박함
답변 제공: Lori Morita 님, 2023년 12월 24일
Thank you for staying with us Bernadette! We look forward to welcoming you back again soon.

10/10 - 훌륭해요

Francisco

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 11월에 1박 숙박함
답변 제공: Lori Morita 님, 2023년 12월 24일
Thank you for staying with us Francisco! We appreciate your wonderful 10 out of 10 stay for Casa Monica Resort and Spa!

10/10 - 훌륭해요

Luis

반려동물 동반 여행, 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The best Place in San Augustin!!!!
답변 제공: Lori Morita 님, 2024년 2월 13일
Thank you Luis, hope to welcome you back again soon.

10/10 - 훌륭해요

David

단체 여행, 연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
We really like the location of this hotel. Walking distance to all the fine appeal of St. Augustine.
2023년 12월에 1박 숙박함
답변 제공: Lori Morita 님, 2023년 12월 24일
Thank you for staying with us and taking the time to submit a review. We are thrilled you enjoyed your stay and look forward to welcoming you back again soon.

10/10 - 훌륭해요

AD

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Everything is beautiful
2023년 12월에 3박 숙박함
답변 제공: Lori Morita 님, 2023년 12월 24일
Thank you for staying with us AD, we are so thrilled to hear you found everything beautiful!

8/10 - 좋아요

Diana

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Centrally located hotel with major attractions within walking distance. Very nice restaurant on site.
2023년 12월에 3박 숙박함
답변 제공: Lori Morita 님, 2023년 12월 24일
Thank you for staying with us Diana! We appreciate your feedback. I will share your wonderful comments with the Food and Beverage team. I am delighted to hear you enjoyed our brand-new Cordova Chophouse!

10/10 - 훌륭해요

Anna

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I have stayed there for several years and hope to continue. I brought my sister with me as a special treat. She had not visited St Augustine for many years due to her health. Living just up the road in Jacksonville it is a true getaway and I would not ever consider staying anywhere else than The Casa Monica.
2023년 12월에 1박 숙박함
답변 제공: Lori Morita 님, 2023년 12월 24일
Thank you so much Anna- it is wonderful to hear we were a true getaway for you and your sister. Please don't ever consider staying anywhere else because we can't wait to welcome you back.

10/10 - 훌륭해요

Lynn 님, Fleming Island

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함
답변 제공: Lori Morita 님, 2023년 12월 24일
Dear Lynn,Thank you for staying with us at Casa Monica Resort and Spa. We are thrilled to see your stay was a 5 out of 5! We look forward to welcoming you back again soon.