숙박 시설 정면

더 플래글러 인 여행 후기

3 out of 5
더 플래글러 인
2700 N Ponce de Leon Blvd, St. Augustine, FL

이용 후기

7.8

좋아요

평점 10 - 훌륭해요. 1002개 이용 후기 중 386개" "
평점 8 - 좋아요. 1002개 이용 후기 중 276개" "
평점 6 - 괜찮아요. 1002개 이용 후기 중 181개" "
평점 4 - 별로예요. 1002개 이용 후기 중 96개" "
평점 2 - 너무 별로예요. 1002개 이용 후기 중 63개" "

7.8/10

청결 상태

8.0/10

직원 및 서비스

7.4/10

편의 시설/서비스

7.6/10

숙박 시설 상태 및 시설

7.8/10

친환경

이용 후기

10/10 - 훌륭해요

Melissa

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room was comfortable and quiet. The only issue was having a broken futon that we could barely open into a bed for our daughter.
2024년 4월에 2박 숙박함

8/10 - 좋아요

margaret

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Room was clean but the shower head was not the greatest due to the shower head. not being able to adjust the shower head .. was difficult.. other then that our stay was good... one more thing breakfast was cold but we did luke the coffee alot..
2024년 4월에 1박 숙박함

8/10 - 좋아요

John

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Large room. Clean. Great location. Friendly staff. Would recommend.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 5월 2일
Dear John,We’re delighted to hear about your recent experience with us, and we’re so pleased that you recommend us to your fellow travelers! It’s great to know that our spacious accommodations, hospitable team, and fabulous location helped make your trip a memorable one. Thank you for taking the time to share your experience, and we look forward to welcoming you back soon!

10/10 - 훌륭해요

Linda

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was clean and safe. People friendly and helpful.
2024년 4월에 3박 숙박함

6/10 - 괜찮아요

Robert

연인과의 여행, 출장 여행
Property is outdated. Looks really nice from the outside but the rooms not so much. Breakfast was very limited. A lot of the desk people were not friendly.
2024년 4월에 7박 숙박함
답변 제공: General Manager 님, 2024년 4월 26일
Dear Robert,Thank you for your feedback. We apologize if our current facilities did not meet your expectations. We are continually working on updating our property to enhance guest experiences. Your input is invaluable, and we hope to have the opportunity to impress you with our improvements on your next visit.

4/10 - 별로예요

Richard

연인과의 여행
별로예요: 청결 상태, 숙박 시설 상태 및 시설
Ants in the sink on arrival- tried to call for service, Room phone did not work. Went down to front desk to get service was told the phones have been out service for 6 months. Ant situation was temporarily taken care of. Safety violation.
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 25일
Dear Richard,Thank you for choosing to stay with us during your recent trip. We're very sorry to read about your experience and offer our sincere apologies for any inconvenience you had communicating with our team. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, we take your comments seriously and will be sure to conduct a thorough investigation to ensure everything is as it should be. We appreciate your feedback and hope to have the opportunity to impress you with an improved stay in the future.

4/10 - 별로예요

Marzena

가족 여행
별로예요: 청결 상태, 직원 및 서비스
Hotel behind restaurant ,safety limited ,dirty shower,
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 25일
Dear Marzena,Thank you for your feedback. Please know that our guests' safety is our top priority, and our team is always available to assist you with any concerns you have. Nevertheless, we will review your comments with our team to ensure that necessary improvements to the shower and other accommodations are made swiftly. We hope to have the chance to welcome you back and change your perceptions down the line.

8/10 - 좋아요

Anne

좋아요: 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

6/10 - 괜찮아요

Liana

아이를 동반한 가족 여행
좋아요: 직원 및 서비스
별로예요: 청결 상태, 편의 시설/서비스, 숙박 시설 상태 및 시설
The room itself was not bad, but the bathroom was old, there were stains on the door and the walls., The breakfast was not good: sad-looking omelet and sausages.
2024년 4월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 18일
Dear Liana,Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns regarding the bathroom and for any disappointment with breakfast. Rest assured, we will share your comments with our team as we strive to make continuous improvements for the benefit of our guests. Nevertheless, it was a pleasure to welcome you, and we hope you'll give us another opportunity to exceed your expectations.

10/10 - 훌륭해요

Misty

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

8/10 - 좋아요

Julie

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 1박 숙박함

8/10 - 좋아요

Michael

2024년 4월에 2박 숙박함

8/10 - 좋아요

Joshua

2024년 4월에 2박 숙박함

10/10 - 훌륭해요

Rev. Charles

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 4월에 2박 숙박함

2/10 - 너무 별로예요

Zachary

연인과의 여행
별로예요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
wouldn’t recommend
2024년 4월에 3박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Zachary, Please accept our sincere apology for any inconvenience you experienced during your recent stay. Please feel free to reach out to us offline to let us know what we could do to improve going forward, as we are always available for our guests. Thank you for your feedback and we hope we have the chance to change your perceptions with an improved stay down the line.

10/10 - 훌륭해요

Emma

가족 여행
좋아요: 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
The Place needs to be swept and mopped - outside!!! We liked the room, and it was clean and the staff were helpful... They need bigger bowls at breakfast!!!
2024년 3월에 3박 숙박함

8/10 - 좋아요

Liz

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Has transpo to the trolley and back. Nice rooms especially for the price!
2024년 4월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 8일
Dear Liz,Thank you for choosing to stay with us at The Flagler Inn. Our goal is to provide every guest with lovely accommodations, so we're thrilled you enjoyed your room. It's also great to read you were able to take advantage of our convenient amenities. The pleasure was all ours, and we hope to welcome you back soon.

10/10 - 훌륭해요

sharon

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Pleasantly surprised. Room recently renovated and very nice. Sofa was a black futon direly not great but the king bed was comfortable and the a/c worked great. There’s a train that goes by during the middle of the night and during the day so be prepared for a short loud train horn. Breakfast was good. Slight musty smell initially upon entering room but Diane notice it later when we recentered later. Busy road but rooms pretty well insulated. Diane hear any noises from above or next to rooms.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Michael

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Perfect for my trip
2024년 3월에 1박 숙박함

10/10 - 훌륭해요

Spectra

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great place to stay on vacation
2024년 3월에 1박 숙박함

2/10 - 너무 별로예요

Jane

별로예요: 청결 상태, 숙박 시설 상태 및 시설
Terrible
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Dear Jane,Thank you for your feedback about your stay with us. We sincerely apologize for your unsatisfactory stay. We encourage you to reach out to us offline so that we may address your concerns as swiftly as possible. Your input is valued, and we look forward to hearing from you.

6/10 - 괜찮아요

Christina

가족 여행
I thought the property was closer to St George St; the hotel has no shuttle to the city.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 4월 3일
Dear Christina,Thank you for sharing your experience with us. We understand the importance of convenience and apologize for any disappointment regarding our location and shuttle service. Rest assured, we're continuously working to enhance guest experiences and hope to welcome you back for an improved stay.

10/10 - 훌륭해요

Lizangel

8/10 - 좋아요

Lisa

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The room was very reasonable for the rate, seemed like maybe had been renovated in recent years as the shower is one of the cleanest I've ever seen. The walls are thin, you can hear the TV in the next room and all traffic outside. Breakfast was nothing spectacular but was enough to get me going and save me a stop on my way to my class. Never felt unsafe though the wifi would not work with what I was given and a different wifi of the same name but with capitals seemed a little suspect, so I used my mobile hotspot just in case. Overall, not a bad stay since I only needed it two nights to sleep.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Dear Lisa,Thank you so much for taking the time to provide a review of your recent stay. We are pleased that our accommodations met the mark for you and that you valued our high standard of cleanliness. In addition, it's nice to hear that you were able to take advantage of our breakfast service before making your way to class. We regret that you experienced any issues with wifi connectivity and excessive noise. We will share your feedback with our team to ensure these concerns are corrected. It was a pleasure to host you, and we hope you will join us again soon.

8/10 - 좋아요

CARLOS

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2024년 1월에 1박 숙박함

6/10 - 괜찮아요

Logan

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Water damage in the bathroom management was notified, hopefully gets fixed.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 29일
Dear Logan,Thank you for your review. We regret to learn of your disappointment with your experience. Please rest assured that our maintenance team is looking into your concerns, and any necessary remediations will be made promptly. We apologize for the inconvenience and are always glad to assist you. It was a pleasure having you here, and we hope to welcome you back in the future for an improved stay.

4/10 - 별로예요

Richard 님, Pensacola

Expedia had not sent a confirmation to the hotel for our fully prepaid reservation so it took almost an hour to get us into our hotel room and we will’work out the details on the morning.
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 25일
Dear Richard,Thanks for your feedback. We're very sorry to hear you had to endure a wait for your room. We kindly recommend reaching out to the third-party site you used if you have concerns, and we encourage you to consider securing your preferred accommodations through us next time. Please don't hesitate to let us know if there's anything we can assist with on our end. We'd be honored to host you again anytime.

8/10 - 좋아요

Zack

좋아요: 숙박 시설 상태 및 시설
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Charles

별로예요: 청결 상태, 직원 및 서비스
First our room wasn’t ready upon arrival. We booked our room months in advance at 3:25 we were here and room wasn’t ready. And there was hair in sink. Gross
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 21일
Dear Charles,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any inconvenience regarding your room not being ready and for any cleanliness concerns during your visit. We understand your frustration and we will discuss all of your comments internally so that we can ensure that an experience like the one you described doesn't happen again in the future. Please consider giving us another chance soon; we're confident that we can impress you.

6/10 - 괜찮아요

Brian

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
close to downtown. Easy to find.
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Dear Brian,Thank you for being our guest and sharing your review. Our team works hard to ensure our guests have an amazing stay. So, while we are happy you enjoyed our great location, and we look forward to welcoming you back and impressing you with the five-star stay we hope for all of our guests.

8/10 - 좋아요

iris

가족 여행
좋아요: 직원 및 서비스
Would preferred it be good walking distance to George st area. But it was good for driving
2024년 3월에 1박 숙박함
답변 제공: General Manager 님, 2024년 3월 19일
Dear Iris,Thank you for taking the time to share your thoughts with our team. We are glad that you were able to enjoy George Street while staying with us. It was a pleasure to have had you as a guest, and we hope to welcome you back for an even better experience.

6/10 - 괜찮아요

Harry

가족 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Room not clean
2024년 3월에 2박 숙박함
답변 제공: General Manager 님, 2024년 3월 13일
Dear Harry,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations, and we're disappointed to learn that wasn't the case for you. Your comments have been duly noted and will be promptly addressed by our team. We appreciate your feedback and hope you'll give us another chance to impress you in the future.

6/10 - 괜찮아요

Todd

연인과의 여행
좋아요: 숙박 시설 상태 및 시설
별로예요: 청결 상태
No coffee pot in the room!
2024년 2월에 7박 숙박함
답변 제공: General Manager 님, 2024년 3월 10일
Dear Todd,Thank you for your review. It was a pleasure having you as our guest recently; however, we regret that you were not fully satisfied with your stay. Your suggestion for a coffee pot is greatly appreciated, as we are constantly reviewing our processes to identify ways to improve our guests' experience. Take care, and we hope you enjoyed your time in St. Augustine.

6/10 - 괜찮아요

Graciela

2024년 3월에 2박 숙박함

10/10 - 훌륭해요

Elliot

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Five minutes from downtown. Room was clean and is exactly what the pictures detailed.
2024년 2월에 3박 숙박함

10/10 - 훌륭해요

John

Close to the trolley and they pick you up. Downside is there’s only 1 restaurant in the area.
2024년 2월에 2박 숙박함

2/10 - 너무 별로예요

Dorothy

별로예요: 직원 및 서비스
Our room was across the street by Mexican restaurant it was noisy to close to main road car racing up and down. Are room had side windows to much light coming in ask desk for help was told maintenance was not there and they couldn’t do anything about it. Breakfast was horrible.
2024년 2월에 3박 숙박함
답변 제공: General Manager 님, 2024년 3월 1일
We recognize your time is valuable and appreciate the feedback you have provided. It is disheartening to read that we were unable to meet your expectations. What you described is not typical of our usual standards, and we will be sure to share your feedback with our team for improvement. Please consider giving us another chance to host you the next time you're in the area so that we can offer you a stay that is more representative of our true value.

10/10 - 훌륭해요

Anthony

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
It was perfect for us. Breakfast,clean easy parking and close to the trolley and trolley drop off.
2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Karin

좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Room keys didn’t work, due to problem with electronic lock. Had to carry all our luggage downstairs, back in the car & drive across the street to a new room in a different building. Rooms are spacious , though no in room coffee maker. Breakfast is frozen egg circles & frozen sausage patties.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 25일
Dear Karin,Thank you for leaving us a rating and review. We are disheartened that we were unable to meet your expectations. Your feedback will be shared with our team for improvement purposes. Please know that this is not a common experience and we apologize for any inconvenience. We hope to welcome you back again so we can show you a much better experience.

8/10 - 좋아요

Terry 님, Rochester

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Price
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 25일
Dear Terry,Thank you for choosing to stay with us at The Flagler Inn. Our goal is to provide every guest with a wonderful experience, and we hope that was the case for you. If there was anything we could've done differently to improve your visit, please don't hesitate to reach back out. The pleasure was all ours, and we hope you'll choose to visit us again in the future.

6/10 - 괜찮아요

Patricia

가족 여행
too expensive for the quality given
2024년 2월에 2박 숙박함
답변 제공: General Manager 님, 2024년 2월 22일
Dear Patricia,While we always appreciate guest feedback, we are sorry we didn't quite meet your expectations. We work hard to ensure our rates are commensurate with the quality we offer, and it saddens us that you felt otherwise. Should your travels find you heading back in our direction, we hope to have another opportunity to impress you with all we have to offer.

8/10 - 좋아요

Erika

가족 여행
좋아요: 청결 상태
It was ok. It is not a walking distance from the old town. Rooms are old and people smokes just outside and smells bad. I will stay in a different place next time.
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 26일
Dear Erika,Thank you for being our guest during your time in St. Augustine. We strive to ensure a comfortable stay for every guest who walks through our doors so we're very sorry to learn of any discomfort you felt. Our team will look into your comments to ensure our designated areas are being utilized and that our team is appropriately enforcing our policies. We're sorry to learn our location wasn't quite what you were expecting, but we do hope you had the opportunity to explore and enjoy our historic city. Your feedback is greatly appreciated.

10/10 - 훌륭해요

Heather

2024년 2월에 1박 숙박함

6/10 - 괜찮아요

Joe

연인과의 여행
Good location but needs updating badly. Our bathroom had missing molding and the corners of the shower was dirty. Also we had no internet service…we were forced to sit in our car to connect to those we were meeting. Disappointed
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 19일
Dear Joe,Thank you for sharing your feedback with us. We're glad you appreciated our location, but we're concerned about the issues you encountered with the bathroom and internet service. Rest assured, we'll promptly address these issues. Despite this, we hope you had a comfortable stay overall, and we would love the opportunity to welcome you back for an improved experience.

8/10 - 좋아요

Milagros

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Staff was nice the place was clean and the breakfast was good the only negative some noise at night time like construction and the train
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 19일
Dear Milagros,Thank you for choosing The Flagler Inn and for taking the time to share your kind feedback. While we are sorry you had a bit of a noise concern, we are happy you enjoyed your stay overall. Your lovely comments about our wonderful staff, delicious breakfast, and clean accommodations are appreciated and will be shared with the team. We look forward to welcoming you back for another great visit.

8/10 - 좋아요

Donna

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스
Reasonably priced
2024년 2월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 9일
Dear Donna,We're delighted our exceptional value pleased you, and we trust you enjoyed our comfortable accommodations and friendly service. The next time you visit historic St. Augustine, we'd love to host you again at The Flagler Inn!

4/10 - 별로예요

Karen J

단체 여행
좋아요: 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Property needs help
We stayed just one night, but the property can use some help. We had a king sized bed (which was nice & clean) however there was as also a futon in the room which was in rough shape. The worst thing was that there must have been a hole in the sink pipe because when we ran the water, it fell out of the pipe onto the floor.
2024년 1월에 1박 숙박함
답변 제공: General Manager 님, 2024년 2월 4일
Dear Karen,Thank you so much for taking the time to share your thoughts with us. While we're pleased you enjoyed our comfortable beds, we regret that you were not fully satisfied with our accommodations. We'll be sure to share your feedback with maintenance to ensure any necessary adjustments or repairs are made promptly. It was a pleasure having you as our guest, and we hope to welcome you back in the future for a seamless visit worthy of a perfect rating.

10/10 - 훌륭해요

Justin

2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Miriam

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Nice big, clean rooms.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

paul

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2024년 1월에 3박 숙박함