외관
예약 가능 여부 확인

코트야드 바이 메리어트 찰스턴 서머빌 여행 후기

3 out of 5
코트야드 바이 메리어트 찰스턴 서머빌
1510 Rose Dr, Summerville, SC

이용 후기

9.0

매우 훌륭해요

평점 10 - 훌륭해요. 578개 이용 후기 중 392개" "
평점 8 - 좋아요. 578개 이용 후기 중 110개" "
평점 6 - 괜찮아요. 578개 이용 후기 중 38개" "
평점 4 - 별로예요. 578개 이용 후기 중 25개" "
평점 2 - 너무 별로예요. 578개 이용 후기 중 13개" "

9.4/10

청결 상태

9.2/10

직원 및 서비스

8.6/10

편의 시설/서비스

9.4/10

숙박 시설 상태 및 시설

8.8/10

친환경

이용 후기

8/10 - 좋아요

Byoungjung

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함

8/10 - 좋아요

Clair

좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
With Courtyard you get good service and a clean comfy bed.
2024년 4월에 1박 숙박함

10/10 - 훌륭해요

Antonia Carreno

아이를 동반한 가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Check in was smooth and easy
2024년 3월에 1박 숙박함

6/10 - 괜찮아요

Mary N

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
The property was nice. Night 1 we did not have a working shower and could not move because they were sold out. We were told we would receive a discount but that did not happen. We were moved the next day to a room with a working shower. Overall stay was ok but I just feel there should have been some type of compensation for the inconvenience.
2024년 3월에 2박 숙박함

2/10 - 너무 별로예요

Daniel

Hotel was oversold and didn’t have a room for us.
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Brandi

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Excellent property & Staff
2024년 2월에 1박 숙박함

10/10 - 훌륭해요

Kayla

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
It was nice
2024년 2월에 2박 숙박함

6/10 - 괜찮아요

Jamie

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Mostly a great stay. I'm disappointed that Marriott main properties don't offer even a continental free breakfast anymore, but I guess every single thing has to be monetized to increase that profit margin, right?
2024년 1월에 12박 숙박함

10/10 - 훌륭해요

George 님, Clovis

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Absolutely loved the fire pit, fireplace, and all the lounge space. Great for just hanging out with friends! Room was clean, spacious, and comfortable.
2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Angela 님, Eutawville

연인과의 여행
별로예요: 직원 및 서비스, 편의 시설/서비스
Our room was, unfortunately, adjacent to guests unreasonable about the low level noise always apparent when residing in a dwelling with shared walls. My partner and i were not unreasonably or atypically loud. We work nights and, thus, were up late. Instead of gaging the situation to determine the validity of the complaint, or - dare i say- consider our right to be awake and active during late hours, we were harrassed to the point of leaving for most of the last half of our stay. Lastly, we booked the room another night despite the issues as this was the lesser of two option (staying or moving all our things). However we were told "the manager may not allow you to stay...i will ask abd call you back." We were left hanging without a follow up for over an hour - told we had to leave right at noon/checkout. Finally, when leaving through the lobby, the desk clerk, Kayla, resonded to my acknowledging smile and, "thank you" with an accusatory, rude, and disrespectful stare of silence. In short, even if we were too loud and otherwise disturbing our neighbors, the situation was handled without even the slightest modicum of professionalism, grace, or appreciation for our choosing your property - which is one of the priciest in the vicinity. I expected more from this hotel.
2024년 1월에 1박 숙박함

10/10 - 훌륭해요

Hugo A

2023년 12월에 1박 숙박함

2/10 - 너무 별로예요

Peggy

가족 여행
좋아요: 청결 상태
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
No toiletries provided. No trap in the sink. No coffee available in lobby. Every thing had to be purchased
2023년 12월에 7박 숙박함

10/10 - 훌륭해요

Brenda 님, Winchester

출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great property close to Interstate, easy access, plenty of parking. Staff was awesome.
2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Elizabeth

좋아요: 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 12월에 1박 숙박함

8/10 - 좋아요

Vivian

2023년 12월에 1박 숙박함

10/10 - 훌륭해요

Ann

아이를 동반한 가족 여행, 출장 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great atmosphere
2023년 12월에 2박 숙박함

8/10 - 좋아요

Jessica

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

LaVonya

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Great service
2023년 11월에 1박 숙박함

6/10 - 괜찮아요

Andrew

가족 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Overall, it was a pretty good stay, with only two notable exceptions. Firstly, the young girl making coffee in the morning was surly and abrupt to the point of almost being hostile. Fortunately, every other single staff member we encountered was exemplary. Secondly, the shower water pressure was ABYSMAL. The bathroom sink had more pressure. Not only did this make it unenjoyable and difficult to shower and perform hygienic tasks, it actually became dangerous, as the weak stream would not effectively wash away body wash and hair products, making the shower floor very slippery, my wife almost fell. Many things were very good, but the showers were bad enough to lead me to stay elsewhere on our next trip to the Charleston area.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Daniel

2023년 11월에 3박 숙박함

4/10 - 별로예요

mary

별로예요: 청결 상태
The hotel is located near the main road so there is a lot of LOUD traffic all night long. The room was not clean. There were spills on the nightstand, dirty glasses, makeup on a hand towel, torn bedding, the pillows are very soft, no firmer ones available. And their Starbucks restaurant was completely out of food.
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Mark

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
The staff was so helpful and understanding trying to use my gift cards. Thank you !
2023년 11월에 1박 숙박함

10/10 - 훌륭해요

Theresa

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
2023년 11월에 2박 숙박함

10/10 - 훌륭해요

Sheri

2023년 10월에 2박 숙박함

8/10 - 좋아요

Ivy

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Beautiful property. Excellent customer service.
2023년 10월에 2박 숙박함
답변 제공: Kasey 님, 2023년 10월 29일
Thank you so much! We hope to see you again.

4/10 - 별로예요

Linda

좋아요: 청결 상태, 직원 및 서비스
별로예요: 숙박 시설 상태 및 시설
Property was under renovation. Multiple problems. Should be required to disclose this. Done with Marriott.
2023년 9월에 3박 숙박함
답변 제공: kasey 님, 2023년 10월 29일
We apologize for not meeting your standards.

8/10 - 좋아요

Eva

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
I’ll short stay at the hotel was convenient and nice
2023년 8월에 2박 숙박함
답변 제공: Kasey 님, 2023년 9월 2일
Thank you so much for your kind words! We appreciate it very much.

10/10 - 훌륭해요

Alejandra

2023년 7월에 1박 숙박함
답변 제공: Kasey 님, 2023년 9월 2일
Thank you so much for leaving us a stellar review! We look forward to seeing you in the future if you are ever our way again!

8/10 - 좋아요

KAREN

2023년 7월에 1박 숙박함
답변 제공: Kasey 님, 2023년 7월 16일
Thank you for your review! We hope to see you in the future.

4/10 - 별로예요

실제 이용하신 고객

별로예요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
The room was dated needs up grade bathroom shower floor chipping no cleaning or change of towels and they say they have a Mimi fridge that’s not true it’s like a cooler plug in and the ac turns off so you have to keep turning it on. Stayed a extra night because I had some more things to do and the key card didn’t work anymore. The noose from the road that was very active was just too loud. I would not stay there again.
2023년 6월에 2박 숙박함
답변 제공: Kasey 님, 2023년 7월 7일
We apologize for not meeting your standards. At our property, when you extend your stay, the key does disable for your safety and needs to be reprogrammed. We apologize if that was not explained to you.

10/10 - 훌륭해요

Aimee

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
Will definitely be back!!
We had a wonderful time at our stay here. We had great service, very friendly staff, Also the area was very clean:) Would Definitely recommend!!
2023년 6월에 2박 숙박함
답변 제공: Kasey 님, 2023년 7월 4일
WOW! Thank you so much for your positive feedback! Our goal is your satisfaction! Thank you and we cannot wait to see you again! Guests like you make what we do so amazing!!

10/10 - 훌륭해요

Toy

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Clean facility with excellent location
2023년 7월에 1박 숙박함
답변 제공: Kasey 님, 2023년 7월 3일
Thank you so much! Hope to see you in the future.

8/10 - 좋아요

Lavetta

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The property is nice . The staffwas very helpful... my only complaint is their cafe doesn't serve all day... and they have no umbrellas near the pool and the pool area is very sunny..and the pool furniture is in poor condition
2023년 6월에 2박 숙박함
답변 제공: Kasey 님, 2023년 7월 3일
Thank you for staying with us! We thank you for your feedback as it only makes us better!

8/10 - 좋아요

brigitte

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
I had to ask for a hair dryer and there was no breakfast
2023년 6월에 2박 숙박함
답변 제공: Kasey 님, 2023년 6월 21일
Thank you so much for your review! With the Courtyard brand, breakfast is not included. However, next door we have our sister property Residence Inn! That brand does include breakfast and you still get to catch our staff over there as well! We hope next time you are in town, you check out Residence as that brand may suit your needs more!

4/10 - 별로예요

Tewonna

연인과의 여행
좋아요: 청결 상태, 숙박 시설 상태 및 시설
별로예요: 직원 및 서비스
This was my first and last time staying at this property. The staff wasn’t helpful at all
2023년 6월에 2박 숙박함
답변 제공: Kasey 님, 2023년 6월 20일
We apologize for not meeting your standard. We hope next time you visit our sister property, the Residence Inn.

10/10 - 훌륭해요

TIMOTHY

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Great place to stay!
2023년 6월에 2박 숙박함
답변 제공: Kasey 님, 2023년 6월 15일
Thanks so much for the feedback!

6/10 - 괜찮아요

brian

좋아요: 청결 상태
별로예요: 직원 및 서비스
Pool was small ,cloudy,dirty. Shower handle would not hold position There was no continental breakfast for that price After staying at 3 other different hotel rooms this did not compare
2023년 6월에 1박 숙박함
답변 제공: Kasey 님, 2023년 6월 15일
Thank you for taking time out of your day to leave us a review! Pool is clear and ready for swimming! The Courtyard brand does not include breakfast, however our sister property does! Next time you are in town, check out the Residence Inn!

10/10 - 훌륭해요

RENEE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
The hotel was in a great location.
2023년 6월에 1박 숙박함
답변 제공: Kasey 님, 2023년 6월 12일
Thank you for your comment! We love being in Nexton Square! Best shops and restaurants!

8/10 - 좋아요

Andrea

단체 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설, 객실의 편안함
2023년 6월에 1박 숙박함
답변 제공: Kasey 님, 2023년 6월 5일
Thank you for taking time to leave us positive feedback! We hope to see you in the future.

4/10 - 별로예요

Deborah

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
No microwave in room, no free breakfast We could not figure out how to work TV asked desk person no help there . .No fault of hotel but it got cold and rainy the whole time so it was not a good trip
2023년 5월에 2박 숙박함
답변 제공: Kasey 님, 2023년 5월 29일
Thank you for taking the time to leave us a review! With the Courtyard brand, breakfast is not included nor microwaves in rooms since they keep one in the market. Next time you are in Summerville, check out our sister property Residence Inn as they would suit you needs more. We apologize you traveled to Summerville and it was raining the whole weekend. We hope to see you in the future!

8/10 - 좋아요

Darlene

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
Easy access to interstate and food
2023년 5월에 1박 숙박함
답변 제공: Kasey 님, 2023년 5월 29일
Thank you for staying with us!

10/10 - 훌륭해요

elizabeth

2023년 5월에 1박 숙박함
답변 제공: Kasey 님, 2023년 5월 25일
Thank you so much for your review Elizabeth! We appreciate you taking time out of your day to leave us an excellent score. Many thanks!

6/10 - 괜찮아요

Robert

좋아요: 청결 상태, 숙박 시설 상태 및 시설, 객실의 편안함
Not quite up to standards of the brand
Most of the similar hotels I've stayed in over the last few years has offered fresh hot coffee in the lobby area in self serve carafes and a breakfast buffet that was included in the stay. I was surprised when I came downstairs to not only not find self serve coffee carafes, but when I asked for a coffee to take to my wife I was charged. When I asked about the breakfast I was shown a menu of items that could be purchased based on the info on the menu. My wife and I were both surprised and annoyed because we thought our reservation mentioned that breakfast was included in the room cost. We decided to leave and seek out a restaurant in the area for breakfast. We will most likely not book a Courtyard Marriott in the future. P.S. - the toilet seat in the bathroom (Room 206) is broken.
2023년 5월에 1박 숙박함
답변 제공: Kasey 님, 2023년 5월 22일
Thank you for taking the time to leave us a review! Any and all feedback is encouraged. We apologize if breakfast was not explained to you, however with the Courtyard brand breakfast in the bistro is available for purchase and the complimentary coffee is in the room. Next time you are in Summerville, come to our sister property Residence Inn! It would suit your needs much better as we want all guests to enjoy their stay!

10/10 - 훌륭해요

Staci

2023년 5월에 2박 숙박함
답변 제공: Kasey 님, 2023년 5월 29일
Thank you Staci!

6/10 - 괜찮아요

실제 이용하신 고객

좋아요: 청결 상태, 직원 및 서비스, 숙박 시설 상태 및 시설
별로예요: 객실의 편안함
Not the usual Marriott experience
This was not my usual pleasant Marriott experience. The people were polite and friendly, and the rooms were clean. However, the bed was uncomfortable, there are no microwaves in the rooms only in the lobby (who wants to do that), the configuration of our room felt like a mistake, I won't evwn goninto those details, and the ONE time I forget items they were not available for purchase in the hotel. It just did not feel like a Marriott experience at all.
2023년 4월에 1박 숙박함
답변 제공: Kasey 님, 2023년 5월 13일
We apologize for not meeting your standards. We appreciate your feedback and time.

10/10 - 훌륭해요

Nicole

가족 여행
좋아요: 청결 상태, 직원 및 서비스, 편의 시설/서비스, 숙박 시설 상태 및 시설
Wonderful stay. Room was great bed was comfy. Staff was great. Overall great place to stay
2023년 4월에 5박 숙박함
답변 제공: Kasey 님, 2023년 5월 13일
Thank you so much for your kind words! We hope to have you again in the future.

2/10 - 너무 별로예요

Chester

2023년 4월에 1박 숙박함
답변 제공: Kasey 님, 2023년 5월 13일
We apologize for not meeting your standards.

2/10 - 너무 별로예요

REGGIE

연인과의 여행
좋아요: 청결 상태, 직원 및 서비스
별로예요: 편의 시설/서비스, 숙박 시설 상태 및 시설
This stay was not the best! The entire facility TV service was down due to the carrier which I understand is out of there control. The Room had no hot water! We were told this was due to us having a room in the middle of the floor which makes no sense! Then our shower was missing the second part of the door was missing so not only did we have no hot water but when we attempted to shower the bathroom floor got soaked!
2023년 4월에 1박 숙박함
답변 제공: Kasey 님, 2023년 5월 13일
We apologize for the inconvenience you experienced during your stay. Thank you for your feedback.

2/10 - 너무 별로예요

MaryAnn

연인과의 여행
좋아요: 청결 상태
별로예요: 직원 및 서비스
I called to let the desk know that we would be arriving very late - 2 or 3 am. When we did arrive, we were told that we were given an 'upgrade' and that instead of the two queen beds we requested, we would have a king bed and a fold out sofa. This did not suit us at all. The sofa bed had no linens nor pillows, so we had to hunt up bedding at 3 am. The sofa bed was lumpy and uncomfortable. Generally, the furniture was uncomfortable and inconvenient. The shower, however, was quite nice.
2023년 3월에 2박 숙박함
답변 제공: Jayla, Front Desk Supervisor 님, 2023년 3월 21일
Though we appreciate the honest feedback, we hate to hear your stay did not meet the standards we set for all our guests. We hope that you choose to stay with us again to be able to make up for your previous stay.

6/10 - 괜찮아요

Michael

2023년 3월에 1박 숙박함
답변 제공: Jayla, Front Desk Supervisor 님, 2023년 3월 21일
Thank you for the feedback. We appreciate you taking out the time to tell us how we're doing.