I first stayed at room 710 which perpetually has this grinding noise coming from don't know where. It is sometimes so unbearable that i don't want to stay in the room. At night the wardrobe door cannot close properly and the lights from the wardrobe is so disturbing. The kettle is also so disgusting. Even after boiling a few times there's still something floating on the surface. When I returned to surabaya, i checked in and was given room 410. To my dismay, the room was occupied! I have to go down to the lobby again to request for a change of room. Then i was given room 412. As i was to check out early nx day, i called laundry service to enquire on express service. However it was a pure waste of time! The staff who answered my call told me he will come up and check before letting me know what time the laundry will be ready, but when someone did come up, he told me no express service. What is this?! They could have just told me over the phone right!! Why waste everyone's time!! All in all, i will never recommend this hotel to anyone.